Cradley Heath B64 6HT
Group: Inshore Support Ltd
Person in charge: Christine Bridgwater (Manager)
Local Authority / Social Services: Sandwell Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 3 Service Users
Registered Care Categories*: Learning Disability
Single Rooms: 3
Latest Care Quality Commission* Report on 5 Trinity Street: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 4.5 out of 10 for 5 Trinity Street is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for 5 Trinity Street in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for 5 Trinity Street is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for 5 Trinity Street is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 0.6 positive Reviews (3 registered maximum number of service users ÷ 5). 0 Reviews ÷ 0.6 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
4.5 out of 5 from 1 Reviews over all time5 Trinity Street has a Review Score of 4.5 (4.500) out of 10 and an Average Rating of
Review submitted on 5 August 2016 from a Postal Card by Hazel S (Relative of Resident). Relates to July 2016.
On visiting the resident (who passed away last week) I was always welcomed courteously and with a smile from the staff. As an 'outsider' I can see this is a very friendly home who care about their residents. The person who I visited, was always treated with respect and patience by the staff. The rooms are kept clean and I was pleased to see an 'activity' team to stimulate the residents. Overall an excellent home for elderly people to be cared for.
How likely would you be to recommend 5 Trinity Street? Extremely Likely