Silver Birches

23 Tyne Close, Chelmsley Wood, Birmingham B37 6QZ
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8.3 10 Reviews
  • Silver Birches, Birmingham
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £974

Please contact us for more details.

These prices are only a guideline, please contact Silver Birches to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kath Henness (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
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Silver Birches Reviews (10)

8.3

Silver Birches has a Review Score of 8.3 (8.308) out of 10, based on 3 reviews in the last 2 years.
Over all time Silver Birches has 10 reviews.

Overall Experience
  • 7
  • 3
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Date Published
  • 10
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Reviewer Connection to Silver Birches
  • 4
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Total of 10, showing 1-10
Review from R B (Friend of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
You can see the staff care and are working hard to accommodate the residents and visitors unfortunately particularly with all the changes but there just is not enough staff on each floor to deal with the residents as a whole and especially if there is an incident and all the buzzers are going
Reply from Katherine Henness, Registered Manager at Silver Birches

It is wonderful to hear that staff care and do their best and I understand that it may seem that staffing numbers are low, particularly when the buzzers are going or there are incidents. Please be assured that our staffing numbers run in line with our residents needs. I use a tool where each individual residents needs are recorded and it formulates how many staff are required for each shift and we run in line with that. In addition, we have two senior staff on ever shift, the deputy manager, a business support manager and myself and we are all able to offer assistance and support to care staff as and when required and we do this. Thank you for your kind review.

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Review from Lea-Ann L (Friend of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upon visiting the home I was overwhelmed with the standard of care delivered. I had a discussion with the general manager and was very touched by how caring and passionate she came across.
Nothing was too much trouble and it is evident with the team she leads. thank you.
The home was presented well
with no odour and inviting, the residents were engaged as well as looked cared for.
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Review from Susan H (Friend of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as we entered the building, it had a warm, friendly feeling and smelled nice. The staff were so friendly. On seeing our dear friend, I was over the moon; her room was so lovely and cosy; she was sitting waiting for us, looking so fresh, clean and happy. We are so pleased with this place; I would
not hesitate if I had to put my family members here.
The walls have been painted by an artist country scenes etc, amazing. We had a lovely visit with a nice cup of coffee.
Many thanks for looking after our dear friends so well.
Reply from Kath Henness, Registered Manager at Silver Birches

This is such lovely feedback to receive, thank you. So much effort has been made in improving the aesthetic appearance of Silver Birches over the past few months, and we are so pleased that our customers and their families are enjoying the benefits this affords. The sentiment that we work in our customer's homes is so poignant to us and drives us to ensure that our residents have a home-from-home experience during their stay at Silver Birches. Our own activities co-ordinator is the artist responsible for the décor on the first floor, and she has certainly done an exemplary job in creating some wonderful scenes for our customers to enjoy. I shall ensure that this positive feedback is shared with the whole team. Thank you.

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Review from Valerie P (Daughter of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been a resident here since May with dementia. I couldn't have wished for a better home for her. The staff are so lovely and friendly. They make you feel part of a family, and nothing is too much trouble for them. I don't worry about my mom like I used to; I know she is being well looked after,
and I can phone whenever I want. I would highly recommend Silver Birches care home. I can't thank them enough.
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Review from S W (Sister of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care at Silver Birches is very good. I have never felt any anxiety about the way my brother is cared for, and the staff always keep me informed if any problems arise. The home is a little shabby but always scrupulously clean and fresh.
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Review from D B (Sister of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care. The staff are very thoughtful and caring. The home is always clean, and if there are any issues with my sister, they always ring me. The individual rooms are very nice, complete with a bathroom.
Reply from Michelle Bisseker, Registered Manager at Silver Birches

Thank you for your feedback; it means a lot to us that you can see our commitment to high-quality care. We will share this with the rest of the team here at Silver Birches. Thank you again.

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Review from K T (Husband of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife has been at Silver Birches for four years and is generally very happy. I usually see her once a week in her room, which is usually clean, and she is well presented. There are occasions when the staff seem to be overworked or maybe they are just short of staff on a particular day, but generally,
she appears to be well looked after, and I have no serious complaints.
I can’t comment on any functions that she takes part in, as I’m not there, and her Alzheimer’s condition makes it difficult for me to understand, as she is unable to converse with me in any meaningful manner.
However, overall I am satisfied with the treatment received at the home.
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Review from Susan G (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Silver Birches suits my mum.
It is very homely, clean and well thought out.
All the staff I have met have been polite, friendly and caring - emphasis on the caring as honestly, I am taken aback as to how kind, hard-working and caring they all are. With all the media coverage and most of it not good
with 'care homes' and negative talk, I found myself feeling like I didn't want my mum to go into any care homes, but I have to admit my mum's experience and mine have been nothing but wholly positive and a good journey, and I know she is in a good place, safe and happy.
Even though management and staff have a lot to do, 'we' are never left feeling we are an afterthought, nothing is too much trouble, and they all seem happy to be there.
I have no problems in recommending Silver Birches; it is small, perfectly formed and highly organised.
'Thank you'.
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Review from Rachel K (Daughter of Resident) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would just like to say that the staff at the care home have cared for my mom in very difficult circumstances and still always found the time to support me with advice or just a friendly chat, and they always have my mom's best interests at heart.
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Review from Susan R (Daughter of Resident) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in care since March 2020, and I can honestly say I couldn’t be more delighted with her care. I know my mum is happy as she tells me when I visit her. I can say thank you to Silver Birches for your continued care and support in what is challenging time’s for us all .
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Current Review Score: 8.3 (8.308)

Overview of Review Score

The Review Score of 8.3 (8.308) out of 10 for Silver Birches is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.758 for Silver Birches is calculated as follows: ( (26 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 33 Ratings = 4.758
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.55 Points relating to the number of positive Reviews for Silver Birches is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 3 Positive Reviews ÷ 10 = 0.3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Silver Birches

What types of Care is Silver Birches registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Silver Birches have?

There are 50 Single Rooms.

What are the Facilities & Services at Silver Birches?

Pet Friendly (or by arrangement), Wheelchair Access, Gardens & Residents Kitchenette are some of the Facilities & Services.

How far is Silver Birches to the centre of Birmingham?

6.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Silver Birches to verify any information. View our terms and conditions. Silver Birches has an Basic Service - more info.