Care Homes Owned by Affinity Care Consortium Ltd

My experience so far of Centre Vale Hall care has been good overall the staff have been lovely especially the day nurse she has gone above and beyond to make me feel welcome and has made sure all my meds and needs have been met. It would be nice if they're was more permanent staff to get to no instead of new faces all the time cos wen u need help with showering etc it can b an awkward thing thing and it's better if u no the person helping u as it makes u feel more comfortable but I understand its all quite new and can take time to build staff and am sure it will b better in wen there's more residents and staff . The food is very hit and miss wen the main chef is here its great but at the times she's not here it's not so great and there is definitely room for improvement. Everything around the home is all very clean and tidy . If feel if I needed help with something I can go and ask and the staff would be happy to help .

We cannot thank the management and staff enough for all the care shown to our daughter Michelle and would highly recommend this care home the rooms are spot on they really try to entertain the residents even taking them out as my daughter is a wheelchair user this is much appreciated also there is a bit of an age range meaning not everyone is elderly

We would have no hesitation in recommending Coundon Manor to anyone who is looking for an outstanding Care Home for a loved one.

Great place.

My mum lived at Hemsworth Park Care Home for just over a year, and sadly I had to remove her for her own safety. During her time there she suffered nearly 30 falls, most of which were unwitnessed. She was also repeatedly developing UTIs, which I strongly believe were caused by a lack of regular personal care and bathing. When she had these infections, she often wasn't able to feed herself properly, yet many carers did not assist her with meals. As a result, she became severely underweight and malnourished. Since moving to a new care home, the difference has been incredible. Although it's still early days, she has already gained over half a stone, has not had a single fall, and has had no UTIs, simply because she is now receiving regular showers, proper supervision, and help with eating when needed. I do want to acknowledge that there are a few genuinely caring and dedicated staff members at Hemsworth Park, but unfortunately they are very much in the minority.

My sincere thanks to all staff for making my aunt's transition into care smooth and reassuring, and for ensuring her final months were lived with dignity, comfort, and peace.

Keep up the good work and well done!

My father, who had Parkinson's and dementia, moved into Silver Birches after a hospital stay when it became clear he needed full-time support. Over the years he had stayed in other homes for respite care, but many seemed to miss the most important part: genuine care. At Silver Birches, care is at the heart of everything. The staff are kind, attentive and friendly, and nothing is too much trouble.

The units are structured so residents see the same small group of staff and fellow residents, which is especially comforting for people with dementia. Unlike some homes, they did not unnecessarily restrict his movements. He could safely walk with his frame, join activities in the home, and was also taken to local community events.

He was always well looked after and able to live with as much freedom as possible. When his health declined, their end-of-life care was excellent, and the support they gave us as a family was first class. Dad passed away calm, cared for, respected and with dignity.

Facilities- A quiet room would be good

The atmosphere is always good and I have always been made to feel welcome.

My mum is so happy here I'm glad we chose here cant beat all staff great always here to talk to and help where needed I would like a big thankyou to all staff on behalf of my mum

A big hands up to the ladies in the offices who help when advice is needed.

THANK YOU !!!!!

Mum has been a resident for over 5 years. I cannot praise the staff and management enough for all the help and support they have given my mum and me. They go over and above. Mum is unable to see, so the daily things we all take for granted they help her do. Activity team involve her with whatever is happening if she wants to join in, there is always someone checking on her to make she is comfortable or needs anything. I can now visit and come home feeling reassured that she is in the right place and with caring people. By the way mum asked to come here as she had received good reports from friends where she lived before coming here.

I would highly this home.

You can see the staff care and are working hard to accommodate the residents and visitors unfortunately particularly with all the changes but there just is not enough staff on each floor to deal with the residents as a whole and especially if there is an incident and all the buzzers are going

Staff are poor, not interested in doing the job. Everything seems like a chore when asked to do something. Residents left in need. Extremely poor experience. We were only with them 4 days before my grandfather was rushed back to hospital with severe safeguarding issues raised regarding this home! Would not recommend. Extremely poor experience throughout it all.

We can honestly say this is bitter sweet as we feel lucky to have them back home but as a daughter felt relief to know they were being so amazingly looked after whilst they were in Coundon Manor. I would totally highly recommend Coundon Manor Care Home.

Coundon Manor is clean and welcoming. My Mother can be quite demanding, and the staff show patience and understanding. Sometimes time between changes needs a look at as if just changed, and they soiled it can take quite a while and a few visits of staff before it gets checked as often the answer is you are not due a change yet.

I would like to thank all of the staff and carers who helped look after my dad each and every one of you had a massive part in his care you made us all feel welcome. Thank you once again for your kind words and support over these last few weeks.