1 Foster Road, Coventry CV6 3BH
"My husband has been a resident of Coundon Manor for the past 9 months and we have found them to be caring and helpful. Indeed some…" Read all 41 reviews
Coundon Manor in Coventry provides a welcoming home for people who need care. Trained, compassionate staff give people personalised care in a supportive environment. Residents can take part in a whole host of activities and have their personal… Read more about Coundon Manor
23 Tyne Close, Chelmsley Wood, Birmingham B37 6QZ
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Affinity Care Consortium Ltd has a Group Review Score of 8.4 (8.385) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Affinity Care Consortium Ltd must have a Review Score.
Thank you for your review and positive feedback. We always welcome feedback as this helps us to improve the service we provide. We acknowledge your comment regarding a quiet room and we are currently in the final stages of decorating our new spiritual room, this will be a quiet space for residents and visitors to use. This review will be cascaded to the team.
Thank you for your review and positive feedback. We always welcome feedback as this helps us to improve the service we provide. This review will be cascaded to the team.
Thank you for your review and positive feedback. We always welcome feedback as this helps us to improve the service we provide. This review will be cascaded to the team.
Thank you for your review and positive feedback. We always welcome feedback as this helps us to improve the service we provide. This review will be cascaded to the team.
Thank you for your review and positive feedback. We always welcome feedback as this helps us to improve the service we provide. This review will be cascaded to the team.
Thank you for the review, I will make sure this is passed on to the team!
Thankyou for your lovely review. I will ensure this is passed on the staff team.
It is wonderful to hear that staff care and do their best and I understand that it may seem that staffing numbers are low, particularly when the buzzers are going or there are incidents. Please be assured that our staffing numbers run in line with our residents needs. I use a tool where each individual residents needs are recorded and it formulates how many staff are required for each shift and we run in line with that. In addition, we have two senior staff on ever shift, the deputy manager, a business support manager and myself and we are all able to offer assistance and support to care staff as and when required and we do this. Thank you for your kind review.
Thank you for your kind words. I will speak to the team who looked after your dad. We wish you and the family all the best at this difficult time.
Thank you for your review. It is always a pleasure to have lovely feedback. I will pass this on to the staff.
Thank you for your lovely review. It is always nice to have positive reviews. I will pass this on to the staff.
Thank you for your review, we always welcome feedback as this helps us to continue to improve the service we provide. I will cascade this to the staff team.
Thank you for your review; it is always nice to receive feedback, and I will cascade this to the staff team.
This is such lovely feedback to receive, thank you. So much effort has been made in improving the aesthetic appearance of Silver Birches over the past few months, and we are so pleased that our customers and their families are enjoying the benefits this affords. The sentiment that we work in our customer's homes is so poignant to us and drives us to ensure that our residents have a home-from-home experience during their stay at Silver Birches. Our own activities co-ordinator is the artist responsible for the décor on the first floor, and she has certainly done an exemplary job in creating some wonderful scenes for our customers to enjoy. I shall ensure that this positive feedback is shared with the whole team. Thank you.
Type of Care Provided | Average Weekly Cost |
---|---|
Residential Care | £974 |
Residential Dementia Care | £1,189 |
Nursing Care | £1,189 |
Nursing Dementia Care | £1,189 |
All Care Types | £1,082 |
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