Care Homes Owned by Affinity Care Consortium Ltd

is a true vocation and Coundon Manor have employed people who are really dedicated to their profession.
They communicated well with me and always gave me time if I had any questions.
Great place.

care and bathing. When she had these infections, she often wasn't able to feed herself properly, yet many carers did not assist her with meals. As a result, she became severely underweight and malnourished. Since moving to a new care home, the difference has been incredible. Although it's still early days, she has already gained over half a stone, has not had a single fall, and has had no UTIs, simply because she is now receiving regular showers, proper supervision, and help with eating when needed. I do want to acknowledge that there are a few genuinely caring and dedicated staff members at Hemsworth Park, but unfortunately they are very much in the minority.

and helped her settle quickly into the home. All staff, including the kitchen team, went above and beyond to meet her to meet her dietary requirements, with meals prepared thoughtfully and with genuine consideration for her comfort and enjoyment.

The end-of-life care was exceptional. Staff ensured her comfort and dignity, allowing a peaceful passing, while showing our family great compassion, kindness, and respect throughout her final hours.

My sincere thanks to all staff for making my aunt's transition into care smooth and reassuring, and for ensuring her final months were lived with dignity, comfort, and peace.

patients basic needs eg needing regular drinks etc and staff are hard to find. Not at Silver Birches - staff are visible and attentive
Keep up the good work and well done!

heart of everything. The staff are kind, attentive and friendly, and nothing is too much trouble.

The units are structured so residents see the same small group of staff and fellow residents, which is especially comforting for people with dementia. Unlike some homes, they did not unnecessarily restrict his movements. He could safely walk with his frame, join activities in the home, and was also taken to local community events.

He was always well looked after and able to live with as much freedom as possible. When his health declined, their end-of-life care was excellent, and the support they gave us as a family was first class. Dad passed away calm, cared for, respected and with dignity.

of visits to the home are arranged (from Llamas to Elvis) and residents can go on trips out.
Facilities- A quiet room would be good

The atmosphere is always good and I have always been made to feel welcome.

etc are kept.
A great big plus is the entertainment. To see the residents faces light up when a singer comes or when they are taken to a coffee shop or dominoes are played etc is wonderful. There are members of staff who arrange these activities and they do a sterling job and in my opinion these ladies are dedicated to making the residents comfortable and happy.
A big hands up to the ladies in the offices who help when advice is needed.

always believe a happy staff is the result of a good and appreciative management .
If we raise a problem it is always addressed
THANK YOU !!!!!

happening if she wants to join in, there is always someone checking on her to make she is comfortable or needs anything. I can now visit and come home feeling reassured that she is in the right place and with caring people. By the way mum asked to come here as she had received good reports from friends where she lived before coming here.

not recommend. Extremely poor experience throughout it all.

hospital, was wonderful. We watched her blossom with all the attention she was receiving (mum has mild dementia). She was treated like a princess throughout her stay by all of the staff. My father then was lucky enough to return from hospital to convalesce along side my mum. The staff did their very best to ensure they were together in the home.
Mum and Dad are now, after a very roller coaster of 7 weeks, returning to their own home.
We can honestly say this is bitter sweet as we feel lucky to have them back home but as a daughter felt relief to know they were being so amazingly looked after whilst they were in Coundon Manor. I would totally highly recommend Coundon Manor Care Home.

you are not due a change yet.

they work hard. The only thing according to Mum is there doesn't seem to be much going on i.e. entertainment or social get-together. I think because mum doesn't hear very well or see very well she doesn't join in if there is anything going on. The only thing that is negative to me is there needs to be some sort of intercom system or visitors should be able to get a code to get in and out. It shouldn't be up to all the staff to drop what they are doing (taking care of residents) to keep coming and opening the main doors every time someone comes. However, my overall review is I'm grateful to each and every one of you in the care home for looking after and caring for my mum.

with no odour and inviting, the residents were engaged as well as looked cared for.