Care Homes Owned by Affinity Care Consortium Ltd in West Midlands

We would have no hesitation in recommending Coundon Manor to anyone who is looking for an outstanding Care Home for a loved one.

Great place.

My sincere thanks to all staff for making my aunt's transition into care smooth and reassuring, and for ensuring her final months were lived with dignity, comfort, and peace.

Keep up the good work and well done!

My father, who had Parkinson's and dementia, moved into Silver Birches after a hospital stay when it became clear he needed full-time support. Over the years he had stayed in other homes for respite care, but many seemed to miss the most important part: genuine care. At Silver Birches, care is at the heart of everything. The staff are kind, attentive and friendly, and nothing is too much trouble.

The units are structured so residents see the same small group of staff and fellow residents, which is especially comforting for people with dementia. Unlike some homes, they did not unnecessarily restrict his movements. He could safely walk with his frame, join activities in the home, and was also taken to local community events.

He was always well looked after and able to live with as much freedom as possible. When his health declined, their end-of-life care was excellent, and the support they gave us as a family was first class. Dad passed away calm, cared for, respected and with dignity.

Facilities- A quiet room would be good

The atmosphere is always good and I have always been made to feel welcome.

My mum is so happy here I'm glad we chose here cant beat all staff great always here to talk to and help where needed I would like a big thankyou to all staff on behalf of my mum

A big hands up to the ladies in the offices who help when advice is needed.

THANK YOU !!!!!

You can see the staff care and are working hard to accommodate the residents and visitors unfortunately particularly with all the changes but there just is not enough staff on each floor to deal with the residents as a whole and especially if there is an incident and all the buzzers are going

We can honestly say this is bitter sweet as we feel lucky to have them back home but as a daughter felt relief to know they were being so amazingly looked after whilst they were in Coundon Manor. I would totally highly recommend Coundon Manor Care Home.

Coundon Manor is clean and welcoming. My Mother can be quite demanding, and the staff show patience and understanding. Sometimes time between changes needs a look at as if just changed, and they soiled it can take quite a while and a few visits of staff before it gets checked as often the answer is you are not due a change yet.

I would like to thank all of the staff and carers who helped look after my dad each and every one of you had a massive part in his care you made us all feel welcome. Thank you once again for your kind words and support over these last few weeks.

Very impressed by the care of people. Very clean but what I have seen. I would have no hesitation in recommending the care home.

The home was presented well with no odour and inviting, the residents were engaged as well as looked cared for.

The nursing care is very good. The only issue is the food provided. No choice at all, you are just given some food every day. Always mashed potato and two veg, lunch and dinner, very boring. One day given a pasta bake with mashed potato and veg? You can't keep providing the same food every day. There is no variety, also the same puddings every day. Plain, sponge, no custard but semolina? The food is very poor.

My mother-in-law is very new to the care home, but I am very pleased with the care and her room.

Staff care, clean, tidy, you can visit any time, any question can be asked, you're made to feel like part of family, they have high standards. I know my mum is being looked after and is having the best care possible. Better, 100%, than hospital.

I cannot speak highly enough of both the management and nursing staff at Coundon Manor.