from £974 / weekSize 50 rooms
from £1,250 / weekSize 74 rooms
Reviews posted for members of Affinity Care Consortium Ltd.
From the moment she arrived she was treated as "one of the family". The care mum received was...
We would have no hesitation in recommending Coundon Manor to anyone who is looking for an outstanding Care Home for a loved one.
Thank you so much for your review. Myself and my team would like to express their sincere condolence's and wish your family well.
All the staff carers, nurses, (and cleaners and maintenance) are a great team. They were friendly and helpful and got to know mum well to provide her with the care she needed in a gentle way with respect and...
Great place.
Molly
This gave her reassurance...
My sincere thanks to all staff for making my aunt's transition into care smooth and reassuring, and for ensuring her final months were lived with dignity, comfort, and peace.
Molly - Home Manager
Visited a resident today and my experience is always one of a caring friendly atmosphere. In the last year I have had cause to visit a few care homes in the local area but Silver Birches comes top of my list. I can affirm that some homes although having very 'posh' surroundings/furnishing do not...
Keep up the good work and well done!
Thank you so much for taking the time to leave such a thoughtful and positive review. We are delighted to hear that your visits to Silver Birches have consistently been met with a caring and friendly atmosphere.
Providing attentive, visible staff and ensuring residents basic needs are met with...
Thank you so much for taking the time to leave such a thoughtful and positive review. We are delighted to hear that your visits to Silver Birches have consistently been met with a caring and friendly atmosphere.
Providing attentive, visible staff and ensuring residents basic needs are met with dignity and compassion is at the heart of what we do, so your comments are especially meaningful to us. Your kind words will be shared with the whole team, who work very hard to deliver the best possible care every day.
Thank you again for your support and encouragement it truly means a great deal to us.
My father, who had Parkinson's and dementia, moved into Silver Birches after a hospital stay when it became clear he needed full-time support. Over the years he had stayed in other homes for respite care, but many seemed to miss the most important part: genuine care. At Silver Birches, care is at...
My father, who had Parkinson's and dementia, moved into Silver Birches after a hospital stay when it became clear he needed full-time support. Over the years he had stayed in other homes for respite care, but many seemed to miss the most important part: genuine care. At Silver Birches, care is at the heart of everything. The staff are kind, attentive and friendly, and nothing is too much trouble.
The units are structured so residents see the same small group of staff and fellow residents, which is especially comforting for people with dementia. Unlike some homes, they did not unnecessarily restrict his movements. He could safely walk with his frame, join activities in the home, and was also taken to local community events.
He was always well looked after and able to live with as much freedom as possible. When his health declined, their end-of-life care was excellent, and the support they gave us as a family was first class. Dad passed away calm, cared for, respected and with dignity.
Thank you so very much for this wonderful review. I appreciate it so much. I am so blessed to manage such a wonderful care home and a wonderful group of staff and most importantly our wonderful residents who are central to our family. Please take care of yourselves. Kath
Coundon Manor care home provides excellent care for my Mum. Carers are kind, considerate and respectful to residents and relatives. Nurses are professional. The food is good and the entertainment ladies are enthusiastic and provide a variety of games and challenges for those that want to join in....
Facilities- A quiet room would be good
Thank you for your review and positive feedback. We always welcome feedback as this helps us to improve the service we provide. We acknowledge your comment regarding a quiet room and we are currently in the final stages of decorating our new spiritual room, this will be a quiet space for residents and visitors to use. This review will be cascaded to the team.
My wife has advanced dementia, and I am very pleased she is in Coundon Manor care home. I feel she is well cared for and I am most impressed from the people on the front desk through to her career's and the general management. I really appreciate you can visit at any time and stop as long as you...
The atmosphere is always good and I have always been made to feel welcome.
Thank you for your review and positive feedback. We always welcome feedback as this helps us to improve the service we provide. This review will be cascaded to the team.
My mum is so happy here I'm glad we chose here cant beat all staff great always here to talk to and help where needed I would like a big thankyou to all staff on behalf of my mum
My mum is so happy here I'm glad we chose here cant beat all staff great always here to talk to and help where needed I would like a big thankyou to all staff on behalf of my mum
Thank you for your review and positive feedback. We always welcome feedback as this helps us to improve the service we provide. This review will be cascaded to the team.
My husband has been a resident of Coundon Manor for the past 9 months and we have found them to be caring and helpful. Indeed some members of the care staff have been helpful when we have a new piece of equipment to learn how to use. We are also very impressed with the cleanliness that the rooms...
A big hands up to the ladies in the offices who help when advice is needed.
Thank you for your review and positive feedback. We always welcome feedback as this helps us to improve the service we provide. This review will be cascaded to the team.
The activity team is outstanding as they succeed to bring purpose and joy to the residents...
THANK YOU !!!!!
Thank you for your review and positive feedback. We always welcome feedback as this helps us to improve the service we provide. This review will be cascaded to the team.
You can see the staff care and are working hard to accommodate the residents and visitors unfortunately particularly with all the changes but there just is not enough staff on each floor to deal with the residents as a whole and especially if there is an incident and all the buzzers are going
You can see the staff care and are working hard to accommodate the residents and visitors unfortunately particularly with all the changes but there just is not enough staff on each floor to deal with the residents as a whole and especially if there is an incident and all the buzzers are going
It is wonderful to hear that staff care and do their best and I understand that it may seem that staffing numbers are low, particularly when the buzzers are going or there are incidents. Please be assured that our staffing numbers run in line with our residents needs. I use a tool where each...
It is wonderful to hear that staff care and do their best and I understand that it may seem that staffing numbers are low, particularly when the buzzers are going or there are incidents. Please be assured that our staffing numbers run in line with our residents needs. I use a tool where each individual residents needs are recorded and it formulates how many staff are required for each shift and we run in line with that. In addition, we have two senior staff on ever shift, the deputy manager, a business support manager and myself and we are all able to offer assistance and support to care staff as and when required and we do this. Thank you for your kind review.
The care home itself is welcoming, spotlessly clean and bright. There is always a happy friendly atmosphere. The care given to my mother, who was in short respite care whilst my dad was...
We can honestly say this is bitter sweet as we feel lucky to have them back home but as a daughter felt relief to know they were being so amazingly looked after whilst they were in Coundon Manor. I would totally highly recommend Coundon Manor Care Home.
Coundon Manor is clean and welcoming. My Mother can be quite demanding, and the staff show patience and understanding. Sometimes time between changes needs a look at as if just changed, and they soiled it can take quite a while and a few visits of staff before it gets checked as often the answer is...
Coundon Manor is clean and welcoming. My Mother can be quite demanding, and the staff show patience and understanding. Sometimes time between changes needs a look at as if just changed, and they soiled it can take quite a while and a few visits of staff before it gets checked as often the answer is you are not due a change yet.
I would like to thank all of the staff and carers who helped look after my dad each and every one of you had a massive part in his care you made us all feel welcome. Thank you once again for your kind words and support over these last few weeks.
I would like to thank all of the staff and carers who helped look after my dad each and every one of you had a massive part in his care you made us all feel welcome. Thank you once again for your kind words and support over these last few weeks.
Thank you for your kind words. I will speak to the team who looked after your dad. We wish you and the family all the best at this difficult time.
Very impressed by the care of people. Very clean but what I have seen. I would have no hesitation in recommending the care home.
Very impressed by the care of people. Very clean but what I have seen. I would have no hesitation in recommending the care home.
Thank you for your review. It is always a pleasure to have lovely feedback. I will pass this on to the staff.
The home was presented...
The home was presented well with no odour and inviting, the residents were engaged as well as looked cared for.
The nursing care is very good. The only issue is the food provided. No choice at all, you are just given some food every day. Always mashed potato and two veg, lunch and dinner, very boring. One day given a pasta bake with mashed potato and veg? You can't keep providing the same food every day....
The nursing care is very good. The only issue is the food provided. No choice at all, you are just given some food every day. Always mashed potato and two veg, lunch and dinner, very boring. One day given a pasta bake with mashed potato and veg? You can't keep providing the same food every day. There is no variety, also the same puddings every day. Plain, sponge, no custard but semolina? The food is very poor.
My mother-in-law is very new to the care home, but I am very pleased with the care and her room.
My mother-in-law is very new to the care home, but I am very pleased with the care and her room.
Thank you for your lovely review. It is always nice to have positive reviews. I will pass this on to the staff.
Staff care, clean, tidy, you can visit any time, any question can be asked, you're made to feel like part of family, they have high standards. I know my mum is being looked after and is having the best care possible. Better, 100%, than hospital.
Staff care, clean, tidy, you can visit any time, any question can be asked, you're made to feel like part of family, they have high standards. I know my mum is being looked after and is having the best care possible. Better, 100%, than hospital.
Thank you for your review, we always welcome feedback as this helps us to continue to improve the service we provide. I will cascade this to the staff team.
I cannot speak highly enough of both the management and nursing staff at Coundon Manor.
I cannot speak highly enough of both the management and nursing staff at Coundon Manor.
Thank you for your review; it is always nice to receive feedback, and I will cascade this to the staff team.
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