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Care Homes Owned by Affinity Care Consortium Ltd in West Midlands

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8.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Affinity Care Consortium Ltd in West Midlands

Only the locations & reviews in West Midlands for Affinity Care Consortium Ltd are showing below.

View the details of all 4 locations (with 117 reviews) owned by Affinity Care Consortium Ltd

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Affinity Care Consortium Ltd Locations in West Midlands (2)

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2 Care Homes owned by Affinity Care Consortium Ltd in West Midlands
Coundon Manor

1 Foster Road, Coventry CV6 3BH 

9.6 41 reviews
"My husband has been a resident of Coundon Manor for the past 9 months and we have found them to be caring and helpful. Indeed some…"   Read all 41 reviews
Location Type Care Home

Coundon Manor in Coventry provides a welcoming home for people who need care. Trained, compassionate staff give people personalised care in a supportive environment. Residents can take part in a whole host of activities and have their personal… Read more about Coundon Manor

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 74 Rooms from £1,189 / week
Silver Birches

23 Tyne Close, Chelmsley Wood, Birmingham B37 6QZ 

8.3 10 reviews
  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 50 Rooms from £974 / week

Affinity Care Consortium Ltd Reviews in West Midlands (51)

8.4

Affinity Care Consortium Ltd has a Group Review Score of 8.4 (8.385) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Affinity Care Consortium Ltd must have a Review Score.

Overall Experience
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Reviewer Connection to Affinity Care Consortium Ltd
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Review of

Coundon Manor

from Steve H (Son of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coundon Manor care home provides excellent care for my Mum. Carers are kind, considerate and respectful to residents and relatives. Nurses are professional. The food is good and the entertainment ladies are enthusiastic and provide a variety of games and challenges for those that want to join in. Lots
of visits to the home are arranged (from Llamas to Elvis) and residents can go on trips out.
Facilities- A quiet room would be good
Reply from Molly Kaur, Manager at Coundon Manor

Thank you for your review and positive feedback. We always welcome feedback as this helps us to improve the service we provide. We acknowledge your comment regarding a quiet room and we are currently in the final stages of decorating our new spiritual room, this will be a quiet space for residents and visitors to use. This review will be cascaded to the team.

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Review of

Coundon Manor

from Julian E (Husband of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has advanced dementia, and I am very pleased she is in Coundon Manor care home. I feel she is well cared for and I am most impressed from the people on the front desk through to her career's and the general management. I really appreciate you can visit at any time and stop as long as you like.
The atmosphere is always good and I have always been made to feel welcome.
Reply from Molly Kaur, Manager at Coundon Manor

Thank you for your review and positive feedback. We always welcome feedback as this helps us to improve the service we provide. This review will be cascaded to the team.

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Review of

Coundon Manor

from H H (Mother of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is so happy here I'm glad we chose here cant beat all staff great always here to talk to and help where needed I would like a big thankyou to all staff on behalf of my mum
Reply from Molly Kaur, Manager at Coundon Manor

Thank you for your review and positive feedback. We always welcome feedback as this helps us to improve the service we provide. This review will be cascaded to the team.

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Review of

Coundon Manor

from Maria H (Wife of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident of Coundon Manor for the past 9 months and we have found them to be caring and helpful. Indeed some members of the care staff have been helpful when we have a new piece of equipment to learn how to use. We are also very impressed with the cleanliness that the rooms
etc are kept.
A great big plus is the entertainment. To see the residents faces light up when a singer comes or when they are taken to a coffee shop or dominoes are played etc is wonderful. There are members of staff who arrange these activities and they do a sterling job and in my opinion these ladies are dedicated to making the residents comfortable and happy.
A big hands up to the ladies in the offices who help when advice is needed.
Reply from Molly Kaur, Manager at Coundon Manor

Thank you for your review and positive feedback. We always welcome feedback as this helps us to improve the service we provide. This review will be cascaded to the team.

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Review of

Coundon Manor

from Lynda L (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are grateful to the very caring and hardworking staff at Coundon Manor .There is a very warm and happy atmosphere which begins as soon as you reach reception and are greeted with a friendly smile .
The activity team is outstanding as they succeed to bring purpose and joy to the residents
I
always believe a happy staff is the result of a good and appreciative management .
If we raise a problem it is always addressed
THANK YOU !!!!!
Reply from Molly Kaur, Manager at Coundon Manor

Thank you for your review and positive feedback. We always welcome feedback as this helps us to improve the service we provide. This review will be cascaded to the team.

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Review of

Silver Birches

from R B (Friend of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
You can see the staff care and are working hard to accommodate the residents and visitors unfortunately particularly with all the changes but there just is not enough staff on each floor to deal with the residents as a whole and especially if there is an incident and all the buzzers are going
Reply from Katherine Henness, Registered Manager at Silver Birches

It is wonderful to hear that staff care and do their best and I understand that it may seem that staffing numbers are low, particularly when the buzzers are going or there are incidents. Please be assured that our staffing numbers run in line with our residents needs. I use a tool where each individual residents needs are recorded and it formulates how many staff are required for each shift and we run in line with that. In addition, we have two senior staff on ever shift, the deputy manager, a business support manager and myself and we are all able to offer assistance and support to care staff as and when required and we do this. Thank you for your kind review.

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Review of

Coundon Manor

from Anita T (Daughter of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can not fault this care home.
The staff go above and beyond for not only the residents but their families.
The care home itself is welcoming, spotlessly clean and bright. There is always a happy friendly atmosphere. The care given to my mother, who was in short respite care whilst my dad was in
hospital, was wonderful. We watched her blossom with all the attention she was receiving (mum has mild dementia). She was treated like a princess throughout her stay by all of the staff. My father then was lucky enough to return from hospital to convalesce along side my mum. The staff did their very best to ensure they were together in the home.
Mum and Dad are now, after a very roller coaster of 7 weeks, returning to their own home.
We can honestly say this is bitter sweet as we feel lucky to have them back home but as a daughter felt relief to know they were being so amazingly looked after whilst they were in Coundon Manor. I would totally highly recommend Coundon Manor Care Home.
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Review of

Coundon Manor

from H C (Daughter of Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Coundon Manor is clean and welcoming. My Mother can be quite demanding, and the staff show patience and understanding. Sometimes time between changes needs a look at as if just changed, and they soiled it can take quite a while and a few visits of staff before it gets checked as often the answer is
you are not due a change yet.
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Review of

Coundon Manor

from Teresa H (Daughter of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all of the staff and carers who helped look after my dad each and every one of you had a massive part in his care you made us all feel welcome. Thank you once again for your kind words and support over these last few weeks.
Reply from Molly Kaur, Home Manager at Coundon Manor

Thank you for your kind words. I will speak to the team who looked after your dad. We wish you and the family all the best at this difficult time.

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Review of

Coundon Manor

from June M (Friend of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed by the care of people. Very clean but what I have seen. I would have no hesitation in recommending the care home.
Reply from Molly Kaur, Home Manager at Coundon Manor

Thank you for your review. It is always a pleasure to have lovely feedback. I will pass this on to the staff.

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Review of

Silver Birches

from Lea-Ann L (Friend of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upon visiting the home I was overwhelmed with the standard of care delivered. I had a discussion with the general manager and was very touched by how caring and passionate she came across.
Nothing was too much trouble and it is evident with the team she leads. thank you.
The home was presented well
with no odour and inviting, the residents were engaged as well as looked cared for.
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Review of

Coundon Manor

from Clare B (Daughter-in-law of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is very new to the care home, but I am very pleased with the care and her room.
Reply from Molly Kaur, Home Manager at Coundon Manor

Thank you for your lovely review. It is always nice to have positive reviews. I will pass this on to the staff.

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Review of

Coundon Manor

from J M (Sister of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The nursing care is very good. The only issue is the food provided. No choice at all, you are just given some food every day. Always mashed potato and two veg, lunch and dinner, very boring. One day given a pasta bake with mashed potato and veg? You can't keep providing the same food every day. There
is no variety, also the same puddings every day. Plain, sponge, no custard but semolina? The food is very poor.
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Review of

Coundon Manor

from Rosalyn J (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff care, clean, tidy, you can visit any time, any question can be asked, you're made to feel like part of family, they have high standards. I know my mum is being looked after and is having the best care possible. Better, 100%, than hospital.
Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your review, we always welcome feedback as this helps us to continue to improve the service we provide. I will cascade this to the staff team.

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Review of

Coundon Manor

from Peter G (Son of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my mother's stay at Coundon Manor, she was treated with great care and dignity by all the care home and nursing staff - up to the point of her passing away.
I cannot speak highly enough of both the management and nursing staff at Coundon Manor.
Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your review; it is always nice to receive feedback, and I will cascade this to the staff team.

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Review of

Silver Birches

from Susan H (Friend of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as we entered the building, it had a warm, friendly feeling and smelled nice. The staff were so friendly. On seeing our dear friend, I was over the moon; her room was so lovely and cosy; she was sitting waiting for us, looking so fresh, clean and happy. We are so pleased with this place; I would
not hesitate if I had to put my family members here.
The walls have been painted by an artist country scenes etc, amazing. We had a lovely visit with a nice cup of coffee.
Many thanks for looking after our dear friends so well.
Reply from Kath Henness, Registered Manager at Silver Birches

This is such lovely feedback to receive, thank you. So much effort has been made in improving the aesthetic appearance of Silver Birches over the past few months, and we are so pleased that our customers and their families are enjoying the benefits this affords. The sentiment that we work in our customer's homes is so poignant to us and drives us to ensure that our residents have a home-from-home experience during their stay at Silver Birches. Our own activities co-ordinator is the artist responsible for the décor on the first floor, and she has certainly done an exemplary job in creating some wonderful scenes for our customers to enjoy. I shall ensure that this positive feedback is shared with the whole team. Thank you.

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Review of

Coundon Manor

from Sue S (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was discharged from hospital to Coundon Manor. The welcome she received was so warm. The nurses all gave exceptional care to Mum. They treated her with dignity and offered great support to us all when Mum passed. We cannot thank you enough for the tender care, professionalism and warmth offered
to Mum and us, her family. Sincere thanks to all the staff.
Reply from Karen Doyle, Manager at Coundon Manor

Thank you for your feedback. I will cascade this to the staff team.

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Review of

Coundon Manor

from Tim B (Son-in-law of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law did not know a lot of the time she was in a care home, but I always felt she was treated with dignity and respect at all times by the staff at Coundon Manor. She was in pain, but we knew the staff would meet her needs for relief in a speedy manner. PS, the room she stayed in, the bathroom
door could do with a coat of paint.
Reply from Karen Doyle, Manager at Coundon Manor

Thank you for your positive feedback in your review; this will be cascaded to the staff team. We acknowledge the comment regarding the bathroom door, and we are currently in the process of upgrading the decor in bedrooms and ensuites.

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Review of

Coundon Manor

from K L (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum moved to Coundon Manor in January 2023 and I have been pleased throughout with the care and compassion she has received. The staff from cleaning, hostesses, nurses, care assistants, maintenance, reception and management are all warm and friendly.
Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your review. It is always nice to receive positive comments and I will cascade this to the staff team.

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Review of

Coundon Manor

from D W (Son of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very understanding and patient with Dad.
Reply from Karen Doyle, Manager at Coundon Manor

Thank you for your review. I will cascade this to the staff team.

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