Coundon Manor

1 Foster Road, Coventry CV6 3BH

Coundon Manor is a seventy-four bedroom Coventry care home, ideal for elderly people with daily care needs to achieve a satisfying retirement, with personalised care packages implemented by qualified carers.

The service follows the regulatory requirements of the Care Quality Commission, while being visited regularly by related health professionals such as GPs, to make sure all aspects of care are up-to-date.

Group: Priory Adult Care

Person in charge: Janet Hutchinson (Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 74

Rooms with ensuite WC: 74

Facilities & Services: Own GP if required • Close to Local shops • Near Public Transport

Latest Care Quality Commission* Report on Coundon Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for Coundon Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Coundon Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.417 for Coundon Manor is calculated as follows: ( (21 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.02 Points relating to the number of positive Reviews for Coundon Manor is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 4 Reviews ÷ 14.8 Target = 0.270

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Coundon Manor has a Review Score of 8.4 (8.437) from 4 Reviews


Average Ratings

  • Excellent
    1
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Coundon Manor?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Coundon Manor

  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My wife has been in this home, Coundon Manor, for twenty-one months now. I am more than happy with all of the staff and the way she is treated.

How likely would you be to recommend Coundon Manor? Extremely Likely

Overall Standard

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Average Rating:   4.2 out of 5

The care and patience the staff demonstrates is very reassuring. When there are challenges that need to be dealt with the communication to me and my sister for mum is outstanding. A team that works together to make mum feel at home. Without their support, this journey with mum would be unbearable. Thank you all for your kind words and doing the best you can for our mum.

How likely would you be to recommend Coundon Manor? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

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Average Rating:   5 out of 5

Janet Hutchinson, Home Manager at Coundon Manor responded to this review on 26 Mar 2018:

Thank you for your positive feedback in relation to Coundon Manor, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Since my sister has been in Coundon Manor I have found the staff, nurses and management to be kind, friendly and caring. There has been a quick turnover of carers, but it looks like they have managed to keep the new carers, who are showing good signs of caring.

How likely would you be to recommend Coundon Manor? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Value for Money

Average Rating:   4.2 out of 5

Janet Hutchinson, Home Manager at Coundon Manor responded to this review on 26 Mar 2018:

Thank you for your positive feedback in relation to Coundon Manor, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Overall, we are very happy with the care given to my husband, The standard of food is good and plentiful. He is usually well dressed and clean. there are plenty of carers on duty and most are happy to help if needed and are good at treating my husband with care and dignity.

How likely would you be to recommend Coundon Manor? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Janet Hutchinson, Home Manager at Coundon Manor responded to this review on 15 Mar 2018:

Thank you for your positive feedback in relation to Coundon Manor, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2014

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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