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Care Provided by Coundon Manor
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Coundon Manor for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Affinity Care Consortium Ltd
- Private Owned
Person in charge
- Molly Kaur(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2011
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (74)
Parking
- The home have a large car park with ample spaces
Are you the Owner/Manager of Coundon Manor?View your Advertising Options
Coundon Manor Reviews (44)
9.1
Coundon Manor has a Review Score of 9.1 (9.104) out of 10, based on 9 reviews in the last 2 years.
Over all time Coundon Manor has 44 reviews.
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Review from L A (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card•
Overall Experience
As I live in abroad I need to know my mum is left in good hands and cared for well. I have nothing but praise for the staff at Coundon Manor, they take good care of my mum and when I visit I'm always treated kindly and made to feel welcome. I'm of course sad when I have to leave my mum but I know when I do leave her she's in good hands and that gives me peace of mind. All staff are stars!
↩Reply from Karen Doyle, Home Manager at Coundon Manor
Thank you for your lovely review. I will cascade this to the staff team
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Review from Lynnette W (Daughter of Resident) published on 7 June 2023 Submitted via Website•
Overall Experience
I cannot rate this care home highly enough, everyone was so very kind and professional. I always felt that nothing was too much trouble to help Mum’s recovery.
Mum came on leaps and bounds and loved all the activities and mixing with everyone. She always felt very happy and comfortable there.
As a family we were always made to feel very welcome and any questions, requests or occasional problems Mum may have had were dealt with quickly and respectfully resolved.
Mum is now back in her own home again, which is amazing!
Mum came on leaps and bounds and loved all the activities and mixing with everyone. She always felt very happy and comfortable there.
As a family we were always made to feel very welcome and any questions, requests or occasional problems Mum may have had were dealt with quickly and respectfully resolved.
Mum is now back in her own home again, which is amazing!
My heartfelt thanks and gratitude to each and every one of you.
↩Reply from Karen Doyle, Home Manager at Coundon Manor
Thank you for your complimentary review. I will cascade this to the staff team.
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Review from L S (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card•
Overall Experience
The best thing about Coundon Manor is the carers and nurses. All are so kind and lovely to Mum and our family. The care is excellent. Lots of activities so Mum is kept happy. General well-being is better since moving in. Downside it has recently been sold, not seen the new owners. Fear the takeover may have a bad impact, already have cut the food budget. Rooms are a little tired but the cleaning staff are ever-present.
↩Reply from Karen Doyle, Home Manager at Coundon Manor
Thank you for your review, we always appreciate the positive feedback and this will be cascaded to the staff team.I would like to reassure you that budgets for the catering department have remained consistent and there has been no interruption to the supply of products.
We have also arranged a meeting for families to meet the new providers.
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Review from Sandra G (Daughter of Resident) published on 23 May 2023 Submitted via Website•
Overall Experience
The staff are friendly and welcoming. My mother received excellent care during her stay and was very happy there. I would highly recommend Coundon Manor as a care home to stay both for short-term and long-term care.
↩Reply from Karen Doyle, Home Manager at Coundon Manor
Thank you for your review and I will cascade this to the staff team.
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Review from Susan P (Daughter of Resident) published on 25 January 2023 Submitted via Postal Card•
Overall Experience
We find Coundon Manor Care Home very good for my mum, the carers have a lot to put up with my mum as she has dementia. The nurses are really nice and look after my mum the best they can. We have no regrets about putting my mum in here. The only thing we wish is that my mum would mix with other residents but she has chosen to stay in bed because of her mobility.
↩Reply from Karen Doyle, Manager at Coundon Manor
Thank you for taking the time to leave us a review, Susan. We are glad you are pleased with the care provided to your mum here at the home and that you speak highly of our care team. Our aim here at Coundon Manor is always to ensure our residents are as independent, comfortable and happy as...
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Review from B R (Son of Resident) published on 26 January 2022 Submitted via Postal Card•
Overall Experience
Very good with the staff at the care home. Very helpful, providing care for my mum.
↩Reply from Corina Marian, Home Manager at Coundon Manor
Thank you for your feedback in relation to Coundon Manor Care Home; your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from T W (Wife of Resident) published on 26 January 2022 Submitted via Postal Card•
Overall Experience
Generally, this seems to be a good home and the majority of staff are very helpful and caring. However, my experience is limited as my husband is not a "normal" resident because of his situation. I do not have contact with the other residents as my husband is confined to his room and I have to remain in there as well unless I need to talk to the duty nurse/staff in charge.
↩Reply from Corina Marian, Home Manager at Coundon Manor
Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from F P (Daughter of Resident) published on 5 January 2022 Submitted via Postal Card•
Overall Experience
Such lovely, caring staff, nothing too much trouble.
Mum is well looked after.
Mum is well looked after.
Food very good.
↩Reply from Alex Bragg, Home Manager at Coundon Manor
Thank you for your feedback in relation to Coundon Manor; your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Paula W (Daughter of Resident) published on 24 November 2021 Submitted via Website•
Overall Experience
My mum was at Coundon Manor for six weeks from mid-August. The staff were unhelpful and unfriendly to us, the family/loved ones of the resident. We cannot comment on the level of care she received because we just don't know.
A max of two people were allowed to visit her once a fortnight for twenty minutes! The visit was in a communal area with other visitors, not her bedroom. (There are now no covid restrictions in the community.) It was difficult to get information from the home on anything. The only time I had a proper conversation with a nurse was when she'd made a mistake with my mum's medication.
A max of two people were allowed to visit her once a fortnight for twenty minutes! The visit was in a communal area with other visitors, not her bedroom. (There are now no covid restrictions in the community.) It was difficult to get information from the home on anything. The only time I had a proper conversation with a nurse was when she'd made a mistake with my mum's medication.
My mum then moved to another home which was brilliant. They recognised the importance of human contact, let my dad visit every day for as long as he liked, others by appointment (because of COVID restrictions). They were caring, open, friendly, welcoming, excellent.
↩Reply from Victoria Horsley, Home Manager at Coundon Manor
We are sorry to hear that you had a negative experience at Coundon Manor Care Home. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact...
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Review from William C (Husband of Resident) published on 17 November 2021 Submitted via Postal Card•
Overall Experience
Staff friendly and helpful.
↩Reply from Priory Group, Priory Group at Coundon Manor
Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Jackie H (Daughter of Resident) published on 17 June 2021 Submitted via Website•
Overall Experience
Mum's mobility was not good from hospital discharge. The remote for her TV was never at hand for her to use. She said she would call staff when she needed pain relief but no answer, so I would have to call the home to say Mum needs pain relief. Mum said she was cold a lot of the time. Her nice bed fleece went missing. At weekends it was impossible to get any answer when we rang the home about issues. Overall not impressed with the staff's care. Would not recommend this home for a loved one. My mum is 92 years old and is still traumatised by her five-day stay. Brought her out to care for her at home.
↩Reply from Deborah Cheshire, Home Manager at Coundon Manor
We are sorry to hear that you had a negative experience at Coundon Manor. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact or team on...
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Review from Paul C (Nephew of Resident) published on 9 January 2020 Submitted via Website•
Overall Experience
Aunt briefly stayed here October-December 2019. She could not have been better cared for. The staff were helpful, compassionate, thoughtful, proactive and efficient. The home was well run. The facility were extremely clean and well maintained. It was a great source of comfort for her relatives that she was so well looked after.
↩Reply from Zoe Kirk, Home Manager at Coundon Manor
Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Valerie M (Wife of Resident) published on 26 November 2019 Submitted via Postal Card•
Overall Experience
My husband has been in Coundon Manor for a few months now. The care, cleanliness and food are second to none. My husband enjoys the activities that are provided, such as gardening, painting, singing and playing games. I go to see him each day and am made to feel very welcome. I am so pleased my husband is in Coundon Manor. I don't worry when I leave as I know he is well looked after.
↩Reply from Zoe Kirk, Home Manager at Coundon Manor
Thank you for your kind words. I am so pleased that your husband has settled in well with us at Coundon Manor. I will ensure your comments are passed onto our team.
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Review from B B (Daughter of Resident) published on 19 November 2019 Submitted via Postal Card•
Overall Experience
Always find the staff very helpful and obliging. My mum has settled in really well and in fact, her health seems to have improved since residing at this nursing home.
↩Reply from Zoe Kirk, Home Manager at Coundon Manor
Thank you for your kind words. I am so pleased that your mum has settled in well with us at Coundon Manor.I will ensure your comments are passed onto our team.
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Review from Cara D (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card•
Overall Experience
This was the best care home we visited in Coventry. Very clean, smelt nice too. All the staff were friendly and happy to help. The resident's rooms were beautifully laid out, large and airy with a separate shower room and toilet. All visitors are welcomed and offered refreshments in the kitchen. Big comfortable lounge with TV, good views of the gardens outside.
↩Reply from Janet Hutchinson, Home Manager at Coundon Manor
Thank you so much for the lovely review.
We are so happy that you feel the care your relative receives is excellent. It is so rewarding for the staff to hear these comments.
The staff take pride in their work and treat everyone as part of one big family.
Thank you again for taking the time to leave this valuable feedback.
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Review from Barbara H (Daughter of Resident) published on 8 March 2019 Submitted via Postal Card•
Overall Experience
As a family, we continue to be happy with Dads care at Coundon Manor. For the most part, staff are lovely and very thoughtful, although, at odd times without the regular staff on duty this can be different.
We feel Dad is well cared for here and that regular staff now him well now.
↩Reply from Janet Hutchinson, Home Manager at Coundon Manor
Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from J B (Sister of Resident) published on 1 March 2019 Submitted via Postal Card•
Overall Experience
I have always found the nurse's care and care staff to be friendly and helpful, caring both to the residents and myself as a family member.
↩Reply from Janet Hutchinson, Home Manager at Coundon Manor
Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Dianne R (Daughter of Resident) published on 15 January 2019 Submitted via Website•
Overall Experience
Coundon Manor Care Home provided respite care for my mum who was discharged from hospital and needed a few weeks of respite before going home.
My mum spent almost 6 weeks at the home and during that time she was well cared for.
Our objective was to get her back to independent living (with carer support) as soon as possible and this entailed improving mobility and overcoming a broken arm to regain its use.
The home was respectful and flexible in its approach to meeting our objectives and responded to all suggestions to help improve mums mobility by carrying out regular walking to and from her room to the dining room or lounge and arranging physiotherapy visits.
The standard of accommodation, the quality of food and the exceptional staff (both carers and nurses) all contributed significantly to achieving our desired outcomes.
My mum spent almost 6 weeks at the home and during that time she was well cared for.
Our objective was to get her back to independent living (with carer support) as soon as possible and this entailed improving mobility and overcoming a broken arm to regain its use.
The home was respectful and flexible in its approach to meeting our objectives and responded to all suggestions to help improve mums mobility by carrying out regular walking to and from her room to the dining room or lounge and arranging physiotherapy visits.
The standard of accommodation, the quality of food and the exceptional staff (both carers and nurses) all contributed significantly to achieving our desired outcomes.
Mum is now settled back at home, however, should the need arise to use Coundon Manor anytime in the future, I would not hesitate to contact them.
↩Reply from Janet Hutchinson, Home Manager at Coundon Manor
Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Katy P (Daughter of Resident) published on 23 October 2018 Submitted via Website•
Overall Experience
The care my dad received in his last few weeks of life at Coundon Manor has been outstanding. All of the staff have shown true compassion and care for my dad and his family. I would wholeheartedly recommend this care home.
↩Reply from Janet Hutchinson, Home Manager at Coundon Manor
Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Brian C (Husband of Resident) published on 23 May 2018 Submitted via Postal Card•
Overall Experience
Some of the staff here are amazing and will go above and beyond to help, then others seem to drift around and take a long time to assist. I feel the staff are sometimes left very short and this means they are stretching themselves thin.
The home, in general, is clean and tidy. Food leaves a lot to be desired, the food in the hospital is of better quality, unfortunately. My loved one seems happy and settled which is all that really matters.
↩Reply from Janet Hutchinson, Home Manager at Coundon Manor
Thank you for your feedback in relation to Coundon Manor, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2025Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Please contact us for latest vacancies.
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