Coundon Manor

As I live in abroad I need to know my mum is left in good hands and cared for well. I have nothing but praise for the staff at Coundon Manor, they take good care of my mum and when I visit I'm always treated kindly and made to feel welcome. I'm of course sad when I have to leave my mum but I know when I do leave her she's in good hands and that gives me peace of mind. All staff are stars!

My heartfelt thanks and gratitude to each and every one of you.

The best thing about Coundon Manor is the carers and nurses. All are so kind and lovely to Mum and our family. The care is excellent. Lots of activities so Mum is kept happy. General well-being is better since moving in. Downside it has recently been sold, not seen the new owners. Fear the takeover may have a bad impact, already have cut the food budget. Rooms are a little tired but the cleaning staff are ever-present.

The staff are friendly and welcoming. My mother received excellent care during her stay and was very happy there. I would highly recommend Coundon Manor as a care home to stay both for short-term and long-term care.

We find Coundon Manor Care Home very good for my mum, the carers have a lot to put up with my mum as she has dementia. The nurses are really nice and look after my mum the best they can. We have no regrets about putting my mum in here. The only thing we wish is that my mum would mix with other residents but she has chosen to stay in bed because of her mobility.

Very good with the staff at the care home. Very helpful, providing care for my mum.

Generally, this seems to be a good home and the majority of staff are very helpful and caring. However, my experience is limited as my husband is not a "normal" resident because of his situation. I do not have contact with the other residents as my husband is confined to his room and I have to remain in there as well unless I need to talk to the duty nurse/staff in charge.

Food very good.

My mum then moved to another home which was brilliant. They recognised the importance of human contact, let my dad visit every day for as long as he liked, others by appointment (because of COVID restrictions). They were caring, open, friendly, welcoming, excellent.

Staff friendly and helpful.

Mum's mobility was not good from hospital discharge. The remote for her TV was never at hand for her to use. She said she would call staff when she needed pain relief but no answer, so I would have to call the home to say Mum needs pain relief. Mum said she was cold a lot of the time. Her nice bed fleece went missing. At weekends it was impossible to get any answer when we rang the home about issues. Overall not impressed with the staff's care. Would not recommend this home for a loved one. My mum is 92 years old and is still traumatised by her five-day stay. Brought her out to care for her at home.

Aunt briefly stayed here October-December 2019. She could not have been better cared for. The staff were helpful, compassionate, thoughtful, proactive and efficient. The home was well run. The facility were extremely clean and well maintained. It was a great source of comfort for her relatives that she was so well looked after.

My husband has been in Coundon Manor for a few months now. The care, cleanliness and food are second to none. My husband enjoys the activities that are provided, such as gardening, painting, singing and playing games. I go to see him each day and am made to feel very welcome. I am so pleased my husband is in Coundon Manor. I don't worry when I leave as I know he is well looked after.

Always find the staff very helpful and obliging. My mum has settled in really well and in fact, her health seems to have improved since residing at this nursing home.

This was the best care home we visited in Coventry. Very clean, smelt nice too. All the staff were friendly and happy to help. The resident's rooms were beautifully laid out, large and airy with a separate shower room and toilet. All visitors are welcomed and offered refreshments in the kitchen. Big comfortable lounge with TV, good views of the gardens outside.

We feel Dad is well cared for here and that regular staff now him well now.

I have always found the nurse's care and care staff to be friendly and helpful, caring both to the residents and myself as a family member.

Mum is now settled back at home, however, should the need arise to use Coundon Manor anytime in the future, I would not hesitate to contact them.

The care my dad received in his last few weeks of life at Coundon Manor has been outstanding. All of the staff have shown true compassion and care for my dad and his family. I would wholeheartedly recommend this care home.

Some of the staff here are amazing and will go above and beyond to help, then others seem to drift around and take a long time to assist. I feel the staff are sometimes left very short and this means they are stretching themselves thin.

The home, in general, is clean and tidy. Food leaves a lot to be desired, the food in the hospital is of better quality, unfortunately. My loved one seems happy and settled which is all that really matters.