Coundon Manor

1 Foster Road, Coventry CV6 3BH
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9.6 41 Reviews
  • Coundon Manor, Coventry
Coundon Manor in Coventry provides a welcoming home for people who need care.

Trained, compassionate staff give people personalised care in a supportive environment.

Residents can take part in a whole host of activities and have their personal interests and hobbies taken into account.

Delicious, nutritious food is served and specific dietary requirements can be catered for.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1189 – £1189
  • Self-Funded Nursing Care: £1189 – £1189
  • Self-Funded Nursing Dementia Care: £1189 – £1189
  • RESPITE Self-Funded Nursing Care: £1189 – £1189
  • RESPITE Self-Funded Nursing Dementia Care: £1189 – £1189

These prices are only a guideline, please contact Coundon Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Molly Kaur (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (74)

Parking

  • The home have a large car park with ample spaces

Coundon Manor Reviews (41)

9.6

Coundon Manor has a Review Score of 9.6 (9.565) out of 10, based on 15 reviews in the last 2 years.
Over all time Coundon Manor has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Coundon Manor
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Total of 41, showing 21-40
Review from Sandra G (Daughter of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly and welcoming. My mother received excellent care during her stay and was very happy there. I would highly recommend Coundon Manor as a care home to stay both for short-term and long-term care.
Reply from Karen Doyle, Home Manager at Coundon Manor

Thank you for your review and I will cascade this to the staff team.

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Review from Susan P (Daughter of Resident) published on 25 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We find Coundon Manor Care Home very good for my mum, the carers have a lot to put up with my mum as she has dementia. The nurses are really nice and look after my mum the best they can. We have no regrets about putting my mum in here. The only thing we wish is that my mum would mix with other residents
but she has chosen to stay in bed because of her mobility.
Reply from Karen Doyle, Manager at Coundon Manor

Thank you for taking the time to leave us a review, Susan. We are glad you are pleased with the care provided to your mum here at the home and that you speak highly of our care team. Our aim here at Coundon Manor is always to ensure our residents are as independent, comfortable and happy as possible within our home and we will continue to strive to provide the best possible support to your mum.

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Review from T W (Wife of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, this seems to be a good home and the majority of staff are very helpful and caring. However, my experience is limited as my husband is not a "normal" resident because of his situation. I do not have contact with the other residents as my husband is confined to his room and I have to remain
in there as well unless I need to talk to the duty nurse/staff in charge.
Reply from Corina Marian, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from B R (Son of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good with the staff at the care home. Very helpful, providing care for my mum.
Reply from Corina Marian, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home; your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from F P (Daughter of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such lovely, caring staff, nothing too much trouble.
Mum is well looked after.
Food very good.
Reply from Alex Bragg, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor; your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Paula W (Daughter of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mum was at Coundon Manor for six weeks from mid-August. The staff were unhelpful and unfriendly to us, the family/loved ones of the resident. We cannot comment on the level of care she received because we just don't know.
A max of two people were allowed to visit her once a fortnight for twenty
minutes! The visit was in a communal area with other visitors, not her bedroom. (There are now no covid restrictions in the community.) It was difficult to get information from the home on anything. The only time I had a proper conversation with a nurse was when she'd made a mistake with my mum's medication.
My mum then moved to another home which was brilliant. They recognised the importance of human contact, let my dad visit every day for as long as he liked, others by appointment (because of COVID restrictions). They were caring, open, friendly, welcoming, excellent.
Reply from Victoria Horsley, Home Manager at Coundon Manor

We are sorry to hear that you had a negative experience at Coundon Manor Care Home. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact our team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.

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Review from William C (Husband of Resident) published on 17 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff friendly and helpful.
Reply from Priory Group, Priory Group at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Jackie H (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Mum's mobility was not good from hospital discharge. The remote for her TV was never at hand for her to use. She said she would call staff when she needed pain relief but no answer, so I would have to call the home to say Mum needs pain relief. Mum said she was cold a lot of the time. Her nice bed fleece
went missing. At weekends it was impossible to get any answer when we rang the home about issues. Overall not impressed with the staff's care. Would not recommend this home for a loved one. My mum is 92 years old and is still traumatised by her five-day stay. Brought her out to care for her at home.
Reply from Deborah Cheshire, Home Manager at Coundon Manor

We are sorry to hear that you had a negative experience at Coundon Manor. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact or team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.

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Review from Paul C (Nephew of Resident) published on 9 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aunt briefly stayed here October-December 2019. She could not have been better cared for. The staff were helpful, compassionate, thoughtful, proactive and efficient. The home was well run. The facility were extremely clean and well maintained. It was a great source of comfort for her relatives that
she was so well looked after.
Reply from Zoe Kirk, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Valerie M (Wife of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Coundon Manor for a few months now. The care, cleanliness and food are second to none. My husband enjoys the activities that are provided, such as gardening, painting, singing and playing games. I go to see him each day and am made to feel very welcome. I am so pleased my husband
is in Coundon Manor. I don't worry when I leave as I know he is well looked after.
Reply from Zoe Kirk, Home Manager at Coundon Manor

Thank you for your kind words. I am so pleased that your husband has settled in well with us at Coundon Manor. I will ensure your comments are passed onto our team.

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Review from B B (Daughter of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always find the staff very helpful and obliging. My mum has settled in really well and in fact, her health seems to have improved since residing at this nursing home.
Reply from Zoe Kirk, Home Manager at Coundon Manor

Thank you for your kind words. I am so pleased that your mum has settled in well with us at Coundon Manor.
I will ensure your comments are passed onto our team.

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Review from Cara D (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was the best care home we visited in Coventry. Very clean, smelt nice too. All the staff were friendly and happy to help. The resident's rooms were beautifully laid out, large and airy with a separate shower room and toilet. All visitors are welcomed and offered refreshments in the kitchen. Big
comfortable lounge with TV, good views of the gardens outside.
Reply from Janet Hutchinson, Home Manager at Coundon Manor

Thank you so much for the lovely review.


We are so happy that you feel the care your relative receives is excellent. It is so rewarding for the staff to hear these comments.


The staff take pride in their work and treat everyone as part of one big family.


Thank you again for taking the time to leave this valuable feedback.

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Review from Barbara H (Daughter of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family, we continue to be happy with Dads care at Coundon Manor. For the most part, staff are lovely and very thoughtful, although, at odd times without the regular staff on duty this can be different.
We feel Dad is well cared for here and that regular staff now him well now.
Reply from Janet Hutchinson, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from J B (Sister of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the nurse's care and care staff to be friendly and helpful, caring both to the residents and myself as a family member.
Reply from Janet Hutchinson, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Dianne R (Daughter of Resident) published on 15 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coundon Manor Care Home provided respite care for my mum who was discharged from hospital and needed a few weeks of respite before going home.
My mum spent almost 6 weeks at the home and during that time she was well cared for.
Our objective was to get her back to independent living (with carer support)
as soon as possible and this entailed improving mobility and overcoming a broken arm to regain its use.
The home was respectful and flexible in its approach to meeting our objectives and responded to all suggestions to help improve mums mobility by carrying out regular walking to and from her room to the dining room or lounge and arranging physiotherapy visits.
The standard of accommodation, the quality of food and the exceptional staff (both carers and nurses) all contributed significantly to achieving our desired outcomes.
Mum is now settled back at home, however, should the need arise to use Coundon Manor anytime in the future, I would not hesitate to contact them.
Reply from Janet Hutchinson, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Katy P (Daughter of Resident) published on 23 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my dad received in his last few weeks of life at Coundon Manor has been outstanding. All of the staff have shown true compassion and care for my dad and his family. I would wholeheartedly recommend this care home.
Reply from Janet Hutchinson, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Brian C (Husband of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some of the staff here are amazing and will go above and beyond to help, then others seem to drift around and take a long time to assist. I feel the staff are sometimes left very short and this means they are stretching themselves thin.


The home, in general, is clean and tidy. Food leaves a lot

to be desired, the food in the hospital is of better quality, unfortunately. My loved one seems happy and settled which is all that really matters.
Reply from Janet Hutchinson, Home Manager at Coundon Manor

Thank you for your feedback in relation to Coundon Manor, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Kerri L (Granddaughter of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My grandmother says she is happy with the care she gets and the carers are wonderful.
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Review from Charles V (Husband of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I are very happy with the care she has received since she has been in Coundon Manor.


She has been very well cared for by nurses and carers over a very long period and all her needs have been very good.


Her room is very clean and she likes the informed and friendly chats she gets.


Her

catering needs are very good and she likes most of her meals. On the whole, we are very happy with her care.
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Review from Ellen G (Daughter of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and patience the staff demonstrates is very reassuring. When there are challenges that need to be dealt with the communication to me and my sister for mum is outstanding. A team that works together to make mum feel at home. Without their support, this journey with mum would be unbearable. Thank
you all for your kind words and doing the best you can for our mum.
Reply from Janet Hutchinson, Home Manager at Coundon Manor

Thank you for your positive feedback in relation to Coundon Manor, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Coundon Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.619 for Coundon Manor is calculated as follows: ( (125 Excellents x 5) + (38 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 176 Ratings = 4.619
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.946 Points relating to the number of positive Reviews for Coundon Manor is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 14 Positive Reviews ÷ 14.8 = 0.946
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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