Hemsworth Park Care Home, Pontefract, West Yorkshire
Hemsworth Park Care Home, Pontefract, West Yorkshire
Hemsworth Park Care Home, Pontefract, West Yorkshire

Hemsworth Park Care Home is a purpose-built Wakefield facility that has been designed for the practice of effective care within an environment in which residents can achieve an independent lifestyle.

A range of nursing expertise is on offer, including for people with dementia and physical disabilities, with carers looking to support the UK National Dementia Strategy.

Arts and crafts programmes as well as musical events are among some of the entertainments and activities organised as part of the service, together with a nutritious food menu.

Group: Four Seasons Health Care

Person in charge: Simon Smith (Home Manager)

Local Authority / Social Services: City of Wakefield Metropolitan District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 93 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: AIDS/HIV • Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Polish, Romanian

Single Rooms: 93

Rooms with ensuite WC: 4

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hemsworth Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 17 Nov 2017

Bedrooms available please get in touch for more details

Reviews

9.1 Hemsworth Park Care Home has a Review Score of 9.1 (9.067)

The Review Score of 9.1 (maximum of 10) for Hemsworth Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Hemsworth Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.422 for Hemsworth Park Care Home is calculated as follows: ( (137 Excellents x 5) + (65 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 223 Ratings = 4.422

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.645 Points relating to the number of positive Reviews for Hemsworth Park Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18.6 positive Reviews (93 registered maximum number of service users ÷ 5). 12 Reviews ÷ 18.6 Target = 0.645

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hemsworth Park Care Home?

  • Extremely LIKELY
    13
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Hemsworth Park Care Home

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • more

A very welcoming friendly home. All staff are wonderful and genuinely kind and concerned for their service users. My Mum has had the best care that could be possible. Everyone is well trained. They are very down to earth and full of good humour. Sympathetic at the right moments. A joy to visit.

How likely would you be to recommend Hemsworth Park Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 16 Oct 2017:

Thank you, Valerie, for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Everyone is pleasant and helpful. I've been coming since May time and don't have any complaints.

How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 04 Oct 2017:

Thank you for taking the time to share your recent experience at Hemsworth Park Care Home. We really appreciate you letting us know how we did. We hope to see you again soon. Take care!

My mum has always been treated with the utmost respect and has had exemplary care, particularly since returning to Hemsworth Park following her stay in hospital with a broken hip.

How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 25 Sep 2017:

Thank you, Val, for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The staff are very attentive to the needs and requirements of individuals.

How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 25 Sep 2017:

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Hemsworth Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My husband and I have been happy with the care given to my mother in law. She well cared for, clean and looked after physically.
The staff at the home are friendly and welcoming but I feel they could interact more with the residents. Some activities are provided by an activities coordinator but on a general basis, I feel that a member of staff should always sit with the residents in case any fell or just to provide conversation.

How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 18 Sep 2017:

Thank you for sharing your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents. Interaction with our residents is of the utmost importantce and we appreciate you highlighting this to us. If you have any further questions, please give us a call. We're always happy to help!

We are generally happy with the care my mother receives at Hemsworth. The staff appear to care about the resident's welfare and are friendly to visitors.
The provision of stimulation for dementia sufferers appears to be difficult.

How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 18 Sep 2017:

Thank you for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My friend has been in the nursing home since February and has been very comfortable and feels extremely safe in the environment. He is treated with dignity and respect at all times.

How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 11 Sep 2017:

Thank you, Sylvia, for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The staff are very friendly and helpful. Very pleasant.

How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carl Duncker, Marketing Manager at Hemsworth Park Care Home responded to this review on 16 Aug 2017:

Thank you Pamela. We appreciate your positive feedback and will pass this on to the care home.

The staff are very good, courteous and kind to the residents and very good to my mother.

How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good staff. Excellent rooms, clean and tidy.

How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I know the staff have a lot of paperwork, but I really think there should be someone around to deal with everything that happens.
Don't think there is enough supervision/staff presence in the lounge. We saw a man fall. (I have seen bullying).
I bring magazines and take the old ones home.
Residents say there are not enough activities/interaction. I have brought crossword books. No one helps to complete them.

How likely would you be to recommend Hemsworth Park Care Home? Neither Unlikely or Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Carl Duncker, Marketing Manager at Hemsworth Park Care Home responded to this review on 16 Aug 2017:

Thank you for your comments, we welcome your views, which will help us to improve our care services. We would welcome the opportunity to discuss your comments in more detail with you. Would you be able to contact our feedback team directly on fourseasons@fshc.co.uk and we will ensure your comments are acted on accordingly.

Feel settled and safe. Sometimes food not so good.

How likely would you be to recommend Hemsworth Park Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Cannot complain. The staff are great, they try and help the best they can. It would be nice if mum had a room with a toilet - that all she keeps asking for.

How likely would you be to recommend Hemsworth Park Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Horrible from day 1 of my sisters stay. Not helpful staff underfed, and left to her own devices. Pet name was given and used. Always strong odour of urine and patio now has private homes overlooking it so not private at all. Residents just left on the bed no activities ever done with my sister who is very abled. Complained before to staff and just got looked at and talked about. Horrendous food, my two year old eats more. Sisters room freezing as radiator turned down very low not just now, every visit

How likely would you be to recommend Hemsworth Park Care Home? Extremely Unlikely

Average Rating: 

 1.2 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Very Poor

Staff: Very Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Poor

Rooms: Poor

Value for Money: Very Poor

Radek Loucka, Marketing Assistant at Hemsworth Park Care Home responded to this review on 05 Jan 2017:

Thank you for your time to review our care home. We highly appreciate any feedback on the service provided.
We are sorry to hear that your experience has not been a better one and we have raised your issues with the home manager.
We understand that they are aware of your concerns and they will be responding in due course.

Kind regards

Radek Loucka
marketing assistant

Seconded from Pinderfields Hospital for approximately 5 weeks. As a short time resident I have been well treated. Amenities in the home are good and staff do their best with very tight schedules to keep.

How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

The staff are alright with everybody every day and night. The food is not too bad.

How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am living here and feel I get all the support I need.

How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nice place, except when there is no salt on the table, or I ask for cheese and pickle sandwiches and only get cheese. Most of the staff are lovely and helpful, except those that don't knock on your door they just walk in! I feel the staff should be paid more.

How likely would you be to recommend Hemsworth Park Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Very professional staff always friendly, clean and smell free.

How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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