Wakefield Road, Kinsley, Pontefract WF9 5EA
Hemsworth Park Care Home is situated in Kinsley and is close to local shops, public transport and other amenities.
The service provides residential care for people who need support with everyday activities. Nursing care is also available at the home for people who live with more complex medical needs.
Additionally, the service offers residential care for people who are living with dementia or a mental health condition. The service also provides support for younger people with disabilities.
Short-term respite care is also offered at the home. Nursing care is also available as an alternative to a hospital stay.
Group: Four Seasons Health Care
Person in charge: Simon Smith (Home Manager)
Local Authority / Social Services: City of Wakefield Metropolitan District Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 93 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: AIDS/HIV • Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Admission Information: Ages 18+.
Languages Spoken by Staff (other than English): Polish, Romanian
Single Rooms: 93
Rooms with ensuite WC: 4
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Hemsworth Park Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Hemsworth Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Hemsworth Park Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.321 for Hemsworth Park Care Home is calculated as follows: ( (173 Excellents x 5) + (114 Goods x 4) + (22 Satisfactorys x 3) + (8 Poors x 2) + (10 Very Poors x 1) ) ÷ 327 Ratings = 4.321
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Hemsworth Park Care Home is based on 19 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 18.6 positive Reviews (93 registered maximum number of service users ÷ 5). 19 Reviews ÷ 18.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hemsworth Park Care Home has a Review Score of 9.3 (9.321) from 28 Reviews
Review submitted from a Website Submission by Maria H (Daughter of Resident) on Wednesday 21 March 2018. Relates to January 2018.
My mam was in the care home 6 months until she died in February, my mam had Alzheimer's and was in the late stage when she went in, she was taken in to hospital in December with sepsis but she was also severely dehydrated, when she went back to the home in January she could no longer weight bare and was in a lot of pain, I was told because of this it would be best she didn't get out of bed. Having to sit at the side of her an tell her she had to use the bed as a toilet was soul destroying she was embarrassed and would say "that's dirty". Because she had Alzheimer's she had lost her dignity and the only bit she had left was taken away from her I believe solely because of the lack of carers. I don't blame the carers their care was excellent but you need to get more as it has been said in a previous review you are losing some of your best carers to other home's because they are of the opinion that because you are understaffed they can't give the care they want to give, I find this really sad.
How likely would you be to recommend Hemsworth Park Care Home? Unlikely
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Review submitted from a Website Submission by Simon O (Son of Resident) on Tuesday 13 March 2018. Relates to February 2018.
All staff were absolutely fantastic. Mum was resident for "end of life" care. She was very ill when she went into the home but actually picked up due to the friends she made who were her carers.
My wife said "Not only did they care for your mum, they actually cared about her"
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 14 Mar 2018:
Thank you, Simon, for your lovely feedback about your experience of Hemsworth Park Care Home. We really appreciate your kind words about our team here and are happy to hear that you were so pleased with the quality of our care. Thank you once again. Take care.
Review submitted from a Postal Card by Malcolm I (Son of Resident) on Monday 29 January 2018. Relates to January 2018.
My mum has only been in this care home for one month but so far we are very pleased with the care she is receiving.
Can't comment on meals as we have never seen any being served.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 30 Jan 2018:
Thank you, Malcolm, for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.
Review submitted from a Postal Card by Brian T (Son of Resident) on Tuesday 23 January 2018. Relates to January 2018.
It's very good.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 23 Jan 2018:
Thank you, Brian, for sharing your experience of Hemsworth Park Care Home. We are pleased to hear it has been so positive. We look forward to seeing you again soon. Have a wonderful day.
Review submitted from a Postal Card by Vanessa H (Daughter of Resident) on Monday 22 January 2018. Relates to January 2018.
My father came into the home. The care and support he has received has been very good. The cleanliness of the home and my father's room is excellent. The staff have treated my father with dignity, which to me has been very important. Staff have been understanding and supportive after making the decision that my father needed to be cared for in the home. The meals that my father has been offered is good and he is enjoying the meals that he has had.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 23 Jan 2018:
Thank you, Vanessa, for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again. Have a wonderful day.
Review submitted from a Postal Card by Carol T (Daughter-in-law of Resident) on Monday 22 January 2018.
Very good service.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 22 Jan 2018:
Thank you, Carol, for sharing your recent experience of Hemsworth Park Care Home. We are pleased to hear is was so positive! We appreciate you taking the time to let us know how we are doing and look forward to your next visit. Take care!
Review submitted from a Postal Card by A T (Son of Resident) on Monday 22 January 2018.
Very good.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 22 Jan 2018:
Thank you for sharing your recent experience of Hemsworth Park Care Home. We are happy to hear it was so positive. We always appreciate people letting us know how we are doing. Thank you once again. We look forward to seeing you again. Take care!
Review submitted from a Postal Card by Helen J B (Daughter of Resident) on Tuesday 16 January 2018. Relates to December 2017.
I am very happy with my mother's care, she is well cared for. The staff are all lovely and I know that they really do care for her. She is well presented, clean and well fed! If there is a problem of any kind I am informed (telephone or when I visit).
My only concern, and it is a very small one, is the rooms could be updated and more modern, but other than that, all is fine.
How likely would you be to recommend Hemsworth Park Care Home? Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 18 Jan 2018:
Thank you, Helen, for your wonderful feedback following your recent visit at Hemsworth Park Care Home. We really appreciate you letting us know how we are doing and are pleased to hear that your experience has been so positive. Please reach out to us upon your next visit to discuss your concerns, we are more than happy to talk through this with you anytime. We look forward to seeing you again soon. Take care.
Review submitted from a Postal Card by Nigel P (Brother of Resident) on Tuesday 16 January 2018. Relates to January 2018.
I know that my brother is well cared for and all of the staff are very pleasant and polite.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 26 Jan 2018:
Thank you, Nigel, for sharing your experience of Hemsworth Park Care Home. We always appreciate feedback and are pleased to hear your experience has been so positive. We look forward to seeing you again soon. Take care.
Review submitted from a Postal Card by Martin N (Partner of Resident) on Tuesday 16 January 2018. Relates to December 2017.
The home is clean and pleasant. Care is of a good standard, although at times some staff are not completely aware of the needs of a particular resident i.e communication problems or past problems. Sometimes concerns are not passed on.
The main thing I can say is that my partner is happy here.
How likely would you be to recommend Hemsworth Park Care Home? Don't know
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 18 Jan 2018:
Thank you, Martin, for sharing your recent experience of Hemsworth Park Care Home. We appreciate all of your comments and are happy to hear that you have been pleased overall. Please reach out to us upon your next visit to discuss your points raised as we aim to provide each resident and their families with complete satisfaction. We look forward to seeing you soon. Have a wonderful day.
Review submitted from a Postal Card by L H (Granddaughter of Resident) on Tuesday 28 November 2017. Relates to November 2017.
In general, the care provided to our relative is good. The only issues we have had are the attitude of some of the older members of staff. They show lack of compassion and come across as impatient. The younger members of staff seem to have more time and explain what they are doing try to put our relative at ease.
How likely would you be to recommend Hemsworth Park Care Home? Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 01 Dec 2017:
Thank you for sharing your recent experience with Hemsworth Park Care Home. We appreciate you taking the time to let us know how we are doing and are pleased to hear that you have been happy with the care provided to your relative. We take all comments onboard and always look to improve the services we provide. We would be more than happy to address your points directly. Please contact us at the home anytime to arrange a meeting to discuss further. Have a wonderful day.
Review submitted from a Postal Card by Valerie J (Daughter of Resident) on Friday 13 October 2017. Relates to October 2017.
A very welcoming friendly home. All staff are wonderful and genuinely kind and concerned for their service users. My Mum has had the best care that could be possible. Everyone is well trained. They are very down to earth and full of good humour. Sympathetic at the right moments. A joy to visit.
How likely would you be to recommend Hemsworth Park Care Home? Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 16 Oct 2017:
Thank you, Valerie, for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Review submitted from a Postal Card by A B (Friend of Resident) on Tuesday 3 October 2017. Relates to September 2017.
Everyone is pleasant and helpful. I've been coming since May time and don't have any complaints.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 04 Oct 2017:
Thank you for taking the time to share your recent experience at Hemsworth Park Care Home. We really appreciate you letting us know how we did. We hope to see you again soon. Take care!
Review submitted from a Postal Card by Val C (Daughter of Resident) on Monday 25 September 2017. Relates to September 2017.
My mum has always been treated with the utmost respect and has had exemplary care, particularly since returning to Hemsworth Park following her stay in hospital with a broken hip.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 25 Sep 2017:
Thank you, Val, for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Review submitted from a Postal Card by K C (Son-in-law of Resident) on Friday 22 September 2017. Relates to September 2017.
The staff are very attentive to the needs and requirements of individuals.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 25 Sep 2017:
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Hemsworth Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Review submitted from a Postal Card by M S (Daughter-in-law of Resident) on Monday 18 September 2017. Relates to September 2017.
My husband and I have been happy with the care given to my mother in law. She well cared for, clean and looked after physically.
The staff at the home are friendly and welcoming but I feel they could interact more with the residents. Some activities are provided by an activities coordinator but on a general basis, I feel that a member of staff should always sit with the residents in case any fell or just to provide conversation.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 18 Sep 2017:
Thank you for sharing your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents. Interaction with our residents is of the utmost importantce and we appreciate you highlighting this to us. If you have any further questions, please give us a call. We're always happy to help!
Review submitted from a Postal Card by M S (Son of Resident) on Monday 18 September 2017. Relates to September 2017.
We are generally happy with the care my mother receives at Hemsworth. The staff appear to care about the resident's welfare and are friendly to visitors.
The provision of stimulation for dementia sufferers appears to be difficult.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 18 Sep 2017:
Thank you for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Review submitted from a Website Submission by Sylvia P (Friend of Resident) on Friday 8 September 2017. Relates to August 2017.
My friend has been in the nursing home since February and has been very comfortable and feels extremely safe in the environment. He is treated with dignity and respect at all times.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Ronnie Cavanagh, Digital Marketing Executive at Hemsworth Park Care Home responded to this review on 11 Sep 2017:
Thank you, Sylvia, for your comments about your recent experience at Hemsworth Park Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Review submitted from a Postal Card by Pamela T (Resident) on Wednesday 16 August 2017. Relates to August 2017.
The staff are very friendly and helpful. Very pleasant.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Carl Duncker, Marketing Manager at Hemsworth Park Care Home responded to this review on 16 Aug 2017:
Thank you Pamela. We appreciate your positive feedback and will pass this on to the care home.
Review submitted from a Postal Card by J A (Friend of Resident) on Monday 31 July 2017. Relates to July 2017.
I know the staff have a lot of paperwork, but I really think there should be someone around to deal with everything that happens.
Don't think there is enough supervision/staff presence in the lounge. We saw a man fall. (I have seen bullying).
I bring magazines and take the old ones home.
Residents say there are not enough activities/interaction. I have brought crossword books. No one helps to complete them.
How likely would you be to recommend Hemsworth Park Care Home? Neither Unlikely or Likely
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Carl Duncker, Marketing Manager at Hemsworth Park Care Home responded to this review on 16 Aug 2017:
Thank you for your comments, we welcome your views, which will help us to improve our care services. We would welcome the opportunity to discuss your comments in more detail with you. Would you be able to contact our feedback team directly on fourseasons@fshc.co.uk and we will ensure your comments are acted on accordingly.
Review submitted from a Postal Card by Chris C (Resident) on Tuesday 25 July 2017. Relates to July 2017.
Feel settled and safe. Sometimes food not so good.
How likely would you be to recommend Hemsworth Park Care Home? Likely
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Review submitted from a Postal Card by Mandy F (Daughter of Resident) on Monday 17 July 2017. Relates to July 2017.
Cannot complain. The staff are great, they try and help the best they can. It would be nice if mum had a room with a toilet - that all she keeps asking for.
How likely would you be to recommend Hemsworth Park Care Home? Likely
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Review submitted from a Website Submission by Paul T (Brother of Resident) on Friday 16 December 2016. Relates to November 2016.
Horrible from day 1 of my sisters stay. Not helpful staff underfed, and left to her own devices. Pet name was given and used. Always strong odour of urine and patio now has private homes overlooking it so not private at all. Residents just left on the bed no activities ever done with my sister who is very abled. Complained before to staff and just got looked at and talked about. Horrendous food, my two year old eats more. Sisters room freezing as radiator turned down very low not just now, every visit
How likely would you be to recommend Hemsworth Park Care Home? Extremely Unlikely
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Radek Loucka, Marketing Assistant at Hemsworth Park Care Home responded to this review on 05 Jan 2017:
Thank you for your time to review our care home. We highly appreciate any feedback on the service provided.
We are sorry to hear that your experience has not been a better one and we have raised your issues with the home manager.
We understand that they are aware of your concerns and they will be responding in due course.
Kind regards
Radek Loucka
marketing assistant
Review submitted from a Postal Card by R P (Resident) on Wednesday 9 March 2016. Relates to February 2016.
Seconded from Pinderfields Hospital for approximately 5 weeks. As a short time resident I have been well treated. Amenities in the home are good and staff do their best with very tight schedules to keep.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Review submitted from a Postal Card by Raymond W (Resident) on Tuesday 23 February 2016. Relates to February 2016.
The staff are alright with everybody every day and night. The food is not too bad.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Review submitted from a Postal Card by Brian T (Resident) on Monday 22 February 2016. Relates to February 2016.
I am living here and feel I get all the support I need.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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Review submitted from a Postal Card by Susan K (Resident) on Monday 22 February 2016. Relates to February 2016.
Nice place, except when there is no salt on the table, or I ask for cheese and pickle sandwiches and only get cheese. Most of the staff are lovely and helpful, except those that don't knock on your door they just walk in! I feel the staff should be paid more.
How likely would you be to recommend Hemsworth Park Care Home? Likely
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Review submitted from a Postal Card by Nikkie A (Daughter-in-law of Resident) on Monday 22 February 2016. Relates to February 2016.
Very professional staff always friendly, clean and smell free.
How likely would you be to recommend Hemsworth Park Care Home? Extremely Likely
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There are currently no awards/recognitions posted yet for Hemsworth Park Care Home
There are currently no Care Home Idol entrants who have performed at Hemsworth Park Care Home