Hemsworth Park Care Home

I made many complaints about the care my sister received she was unwashed room dirty items from her room missing, had several meetings and got nowhere even when showed care plan filled in two hours early saying she had been turned when no one had. I received a call from administrator to say that they were now shutting down the nursing unit as the home couldn't provide the care the residents deserved. I'm totally relieved the home received an unannounced visit and they found residents unwashed and uncared for. A national newspaper rated it the third worst care home in the UK, please don't send your loved ones there. I have now found a new home for my sister and can finally relax knowing she will be well cared for, she won't be left in bed all day half dressed in just a top and unwashed. I just wish someone would have listened to me sooner.

My mam was in the care home 6 months until she died in February, my mam had Alzheimer's and was in the late stage when she went in, she was taken in to hospital in December with sepsis but she was also severely dehydrated, when she went back to the home in January she could no longer weight bare and was in a lot of pain, I was told because of this it would be best she didn't get out of bed. Having to sit at the side of her an tell her she had to use the bed as a toilet was soul destroying she was embarrassed and would say "that's dirty". Because she had Alzheimer's she had lost her dignity and the only bit she had left was taken away from her I believe solely because of the lack of carers. I don't blame the carers their care was excellent but you need to get more as it has been said in a previous review you are losing some of your best carers to other home's because they are of the opinion that because you are understaffed they can't give the care they want to give, I find this really sad.

All staff were absolutely fantastic. Mum was resident for "end of life" care. She was very ill when she went into the home but actually picked up due to the friends she made who were her carers.

My wife said "Not only did they care for your mum, they actually cared about her"

Can't comment on meals as we have never seen any being served.

I know that my brother is well cared for and all of the staff are very pleasant and polite.

My father came into the home. The care and support he has received has been very good. The cleanliness of the home and my father's room is excellent. The staff have treated my father with dignity, which to me has been very important. Staff have been understanding and supportive after making the decision that my father needed to be cared for in the home. The meals that my father has been offered is good and he is enjoying the meals that he has had.

It's very good.

Very good service.

Very good.

I am very happy with my mother's care, she is well cared for. The staff are all lovely and I know that they really do care for her. She is well presented, clean and well fed! If there is a problem of any kind I am informed (telephone or when I visit).

My only concern, and it is a very small one, is the rooms could be updated and more modern, but other than that, all is fine.

In general, the care provided to our relative is good. The only issues we have had are the attitude of some of the older members of staff. They show lack of compassion and come across as impatient. The younger members of staff seem to have more time and explain what they are doing try to put our relative at ease.

A very welcoming friendly home. All staff are wonderful and genuinely kind and concerned for their service users. My Mum has had the best care that could be possible. Everyone is well trained. They are very down to earth and full of good humour. Sympathetic at the right moments. A joy to visit.

Everyone is pleasant and helpful. I've been coming since May time and don't have any complaints.

The staff are very attentive to the needs and requirements of individuals.

My mum has always been treated with the utmost respect and has had exemplary care, particularly since returning to Hemsworth Park following her stay in hospital with a broken hip.

The provision of stimulation for dementia sufferers appears to be difficult.

The staff at the home are friendly and welcoming but I feel they could interact more with the residents. Some activities are provided by an activities coordinator but on a general basis, I feel that a member of staff should always sit with the residents in case any fell or just to provide conversation.

My friend has been in the nursing home since February and has been very comfortable and feels extremely safe in the environment. He is treated with dignity and respect at all times.

The staff are very friendly and helpful. Very pleasant.

Residents say there are not enough activities/interaction. I have brought crossword books. No one helps to complete them.