Care Provided by Highgate Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Highgate Lodge Care Home for full pricing details and T&Cs.
Contact Highgate Lodge Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Twenty One Care Services Ltd
- Private Owned
Person in charge
- Subrina Khaliq (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 2
Room Information
- Single Rooms (22)
- Couples/Companion Rooms (1)
Parking
- Parking available on site.
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Highgate Lodge Care Home Reviews (12)
8.8
Highgate Lodge Care Home has a Review Score of 8.8 (8.819) out of 10, based on 3 reviews in the last 2 years.
Over all time Highgate Lodge Care Home has 12 reviews.
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Review from Kerry G (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card•
Overall Experience
We have had a really positive experience with mom at Highgate Lodge. The staff have been incredibly kind, attentive and helpful to both mom and her relatives and friends. The manager and carers have got to know mom in a short space of time, which is a lovely trait. The home gives off a happy vibe, it is very clean. The social activities are also a positive and involve both staff and residents. We, as a family, feel mom is in very good hands and is safe, which is the priority. I would like to express our thanks to all the staff at Highgate Lodge.
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Review from Muqaddas J (Niece of Resident) published on 3 September 2024 Submitted via Website•
Overall Experience
My uncle has been a resident at Highgate Lodge Care Home for several months now and I have been consistently impressed with the level of care and attention he has received. The staff at Highgate Lodge are incredibly compassionate and dedicated to ensuring the comfort and well-being of all residents.
The facilities at Highgate Lodge are really good, with spacious and comfortable rooms, beautifully landscaped outdoor areas, and a variety of amenities and activities for residents to enjoy. The staff go above and beyond to make sure that my uncle feels at home and is well taken care of.
The facilities at Highgate Lodge are really good, with spacious and comfortable rooms, beautifully landscaped outdoor areas, and a variety of amenities and activities for residents to enjoy. The staff go above and beyond to make sure that my uncle feels at home and is well taken care of.
I have peace of mind knowing that my uncle is in good hands at Highgate Lodge. The staff are always attentive and responsive to his needs, and I can tell that they genuinely care about his well-being. I am grateful for the exceptional care that my uncle receives at Highgate Lodge and would highly recommend this facility to anyone in need of long-term care for their loved ones.
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Review from Dennis H (Friend of Resident) published on 30 August 2024 Submitted via Website•
Overall Experience
Highgate Lodge Care Home truly exceeded all expectations in caring for my friend and his wife. From the moment they arrived, they were greeted with warmth and compassion by the staff. The care provided was exceptional, with a focus on their individual needs and preferences.
The staff and management went above and beyond to ensure that my friend and his wife were comfortable and well looked after. They were always treated with dignity and respect, and their families were kept informed and involved in their care.
The staff and management went above and beyond to ensure that my friend and his wife were comfortable and well looked after. They were always treated with dignity and respect, and their families were kept informed and involved in their care.
Overall, I cannot recommend Highgate Lodge Care Home enough. They truly went above and beyond in caring for my friend and his wife, and I am grateful for the peace of mind knowing that they are in such capable and compassionate hands.
↩Reply from Subrina Khaliq, Home Manager at Highgate Lodge Care Home
Thank you so much for taking the time to share your experience at Highgate Lodge Care Home. We are thrilled to hear that we exceeded your expectations in caring for your friend and his wife. Our team takes great pride in providing exceptional care that is tailored to each individual's needs and...
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Review from K J (Daughter of Resident) published on 14 August 2023 Submitted via Website•
Overall Experience
I really wouldn't recommend Highgate Lodge to anyone. My father has had a dreadful time here and has been treated abysmally by some of the staff. The management are extremely disorganised and failed to provide him with essential medications several times. Some of the care workers are lovely but it is clear that they are very overworked and there is a real feeling of apathy amongst the senior staff. There is very little in the way of activities and entertainment and the residents are mostly plonked in front of the TV for the day. There is a garden but it is very neglected which is a real shame as it could be made nice with a little bit of effort. Many of my father's belongings have gone missing and his TV has been dropped but they don't seem to care and have been ignoring my messages. Highgate Lodge is also not very clean. The resident's beds don't get made and the toilets are left dirty.
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Review from Mary F (Daughter of Resident) published on 13 October 2022 Submitted via Website•
Overall Experience
Our mother was a resident in Crossways (Highgate Lodge) for 18 months. She was in the advanced stages of Mixed Dementia. Her behaviour, because of the dementia were at times very challenging for the staff at the home, but they were unfailing in their care of our mother.
She was always treated with kindness, patience, dignity and respect. All her physical needs were met with impeccable attention to detail. Outside agencies such as District Nurses, Rapid Response, etc were always called in a timely matter to meet her needs.
The family were always consulted, updated and informed of any changes in her condition and our opinions sought at every stage.
As mother's condition deteriorated over the final few months of her life, every effort was made by the managers and staff to ensure that she was made comfortable and was kept at the home as we had requested.
She was always treated with kindness, patience, dignity and respect. All her physical needs were met with impeccable attention to detail. Outside agencies such as District Nurses, Rapid Response, etc were always called in a timely matter to meet her needs.
The family were always consulted, updated and informed of any changes in her condition and our opinions sought at every stage.
As mother's condition deteriorated over the final few months of her life, every effort was made by the managers and staff to ensure that she was made comfortable and was kept at the home as we had requested.
They ensured that she had a peaceful death and we will always be grateful to all the staff for their support.
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Review from Julie R (Daughter of Resident) published on 19 February 2021 Submitted via Website•
Overall Experience
My mom has been in respite at Crossways since December 26 2020. When she arrived from hospital, she was confused and withdrawn. With care and patience from the staff and manager, Mom's demeanour quickly improved and she became more relaxed and her confusion cleared. I’d like to thank all the staff and manager at Crossways for their support and care whilst looking after my mom at Crossways.
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Review from David C (Son of Resident) published on 10 August 2020 Submitted via Website•
Overall Experience
When my mother became very ill at the beginning of March 2020 and returned to Crossways from the local hospital. The manager and staff went out of their way to make it possible to stay with her as long as I needed during her last days, even though the lockdown due to covid-19 had begun. For this, I will be forever grateful.
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Review from Annie B (Resident / Service User) published on 20 July 2020 Submitted via Website•
Overall Experience
I enjoy living at Crossways. The staff are really friendly and nothing is too much trouble. I have been here for nearly two years now and it has been good. I feel safe and well looked after by the staff. I love sitting in the garden on hot days.
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Review from Sue J (Daughter of Resident) published on 20 July 2020 Submitted via Website•
Overall Experience
My mom has been living at Crossways since January 2020. Mom has been exceptionally well looked after by the lovely caring ladies that care for her. I am kept updated on any changes in my mom's health and advised of any issues regarding illness, weight, medication etc. Mom is very happy at Crossways and has a lovely room overlooking the garden. Residents are given a varied variety of home-cooked food which mom enjoys very much. During lockdown, I haven’t been able to visit mom as I did daily but have been encouraged by the staff to speak to mom either by phone or video call which has helped tremendously. The caring staff always go above and beyond to make mom feel loved and cared for.
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Review from Jean G (Daughter of Resident) published on 20 July 2020 Submitted via Website•
Overall Experience
My mother had been in this care home for the past 10 months. The home is very friendly and the residents, on the whole, appear to be very happy and are well cared for. The staff are very caring and treat the residents like their own family. I am very happy to have my mother staying there as she is much more alert and happy since being there.
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Review from Julia H (Daughter-in-law of Resident) published on 20 July 2020 Submitted via Website•
Overall Experience
Dad was really happy to call Crossways home. He had been lonely despite family visits before he moved in. Crossways gave him a supportive environment with staff who really cared for him as a person and lovely friendships with the other residents. He loved his room overlooking the garden and really loved the home-cooked food. Sadly we lost him to COVID-19 in April. We were obviously upset not to be with him at the end, but we were reassured that he was in the hands of staff who truly cared for and cared about him. I would highly recommend Crossways for its homeliness and caring.
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Review from Joan E (Resident / Service User) published on 15 July 2020 Submitted via Website•
Overall Experience
I have lived at Crossways Residential Home for the past five years and I really enjoy it. The staff team are lovely, really friendly and caring, I love to have a laugh and a joke with them. They look after me well and I can always rely on them to help me when I need it. There is regular entertainment and I really enjoy the singers who come in. The garden is beautiful and I like to sit out during the day when the weather is good and enjoy the outdoors.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 July 2025Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Frequently Asked Questions about Highgate Lodge Care Home
What types of Care is Highgate Lodge Care Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highgate Lodge Care Home have?
There are 22 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Highgate Lodge Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Highgate Lodge Care Home to the centre of Walsall?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highgate Lodge Care Home to verify any information. View our terms and conditions. Highgate Lodge Care Home has a Basic Service -more info.