
I can see why the CQC report awarded The Croft an outstanding rating. First class all roundJon J(Son of Resident/Service User)

The standard of care and attention to detail is outstandingH J(Son of Resident/Service User)


I can see why the CQC report awarded The Croft an outstanding rating. First class all roundJon J(Son of Resident/Service User)

The standard of care and attention to detail is outstandingH J(Son of Resident/Service User)


The Croft is a CQC-rated ‘Outstanding’ (March 2020) care home in Wolverhampton that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.
As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.
They will receive constant care...
Care Provided by The Croft
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Croft for full pricing details and T&Cs.
Contact The Croft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Croft Residential Ltd
- Private Owned
Person in charge
- Tracey Pearson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2026
- Number of floors: 2
Room Information
- Single Rooms (24)
Visiting
- everybody is welcome - please consider protected mealtimes-between 12-2 and 5-6;30
Parking
- Onsite Parking
The Croft Reviews (84)
The Croft has a Review Score of 9.7 (9.667) out of 10, based on 31 reviews in the last 2 years.
Over all time The Croft has 84 reviews.
A wonderful caring home. we are always made to feel welcome, and nothing is too much trouble. My mother-in-law is very well cared for, everyone at the home loves her and treats her like their family. Thank you all for everything you do for the residents. We are so grateful that my mother-in-law is so well looked after.
There is a lovely atmosphere at The Croft. Staff are caring and gentle. Daily activities are varied and interesting The meals are first class. The home is well run and we are pleased to have chosen The Croft.
Mom has been living at The Croft for over a year now and in my opinion, she is settled and very well cared for. She has regular meals and medication and there are numerous activities. I am more than happy with The Croft and I am confident that she is in a really good place. I have no worries or concerns with her. Please can the Internet be looked at as she now has a smart speaker but we are unable to use it. Thank you.
I would definitely not recommend this home for anyone who is already suffering dementia, based on my mother's experience in December 2025. My mother was assessed and accepted by this home as suffering mild to moderate dementia which was worse at night when she was disorientated, "leave her with us she'll be fine" were the managers parting words. We chose this home partly because it was close by within walking distance for myself and for her grandson and partly 'cus of decent reputation and a nice outside garden. After the 2nd night we were phoned at 5am in the morning (on a Sunday) to demand that she must leave immediately, they made no attempt to contact social services but left everything to ourselves to find alternative accommodating for her, they wanted her to leave immediately, they did not seem able to cope with night time confusion & wandering which affects dementia sufferers and which they were warned about and clearly did not have sufficient staff overnight.
Thank you for taking the time to share your experience. We are truly sorry that your mother's stay was so upsetting for you and your family. We understand how difficult it is to find the right care for someone you love, particularly when they are living with dementia, and we regret that your...
All the staff deserve praise for the kind + cheerful way they care for the residents, creating a calm + welcoming feeling at the home.
I am absolutely delighted with the quality of care my beloved Aunty receives at The Croft. She has blossomed so much since moving there and to know that she is safe, cherished and participating in such a wide range of activities is priceless to me and all her family. We could not ask for anything more for our aunt. Everything is first class... the management, staff, decor, garden; it really feels like home when you walk through the front door. Thank you to all the staff for your kindness. You are stars!
The Croft team are consistently caring, kind and friendly. The environment is welcoming, homely and very clean. The home is well lead and the staff treat the residents with dignity, respect and keep them safe. There is a good range of activities on offer and the coordinators know the residents well. Lovely to hear mum is enjoying the excellent meals. Would highly recommend this care home and are grateful for the care she receives.
All staff always ready to help and assist. Lovely care home.
Excellent initial contact and care from The Croft team when mum first arrived. Very friendly and efficient staff giving mum excellent care with dignity. Good range of activities offered. Very homely setting.
The overall service at the home is very good, the treatment to residents by the staff can't be bettered, a really friendly atmosphere everytime I visit.
After working in healthcare for over 10 years and recently my grandma needing restbite at other care homes I lost all faith in a carehome for a relative until we were recommended by multiple district nurse friends to The Croft. They have changed my grandmas and my familys life. My grandma is so well cared for in every aspect by the most lovliest staff. The home is so well lead and the manager is the best I have come accross throughout all my carer and experiences. The home is always kept clean and smells lovely. There is activities all the time and this is the most my grandma has socialised in 10 years and families. Most importantly my grandma is safe and The Croft can 100% be trusted. Even when my grandma falls (un-avoidable unfortunately) they respond + manage so fast + effectively. Cannot thank the staff enough for what they do there!!
An excellent care home. Lovely homely environment. My mother is most happy living at The Croft.
Cannot fault the care at The Croft. Everyone is so helpful and caring. The care given is excellent.
Dad has been in The Croft for two years now and we couldn't have picked a better place. The staff are wonderful, very caring and all know him well. He's well cared for and very happy what more could we ask (btw thanks to the activities team)
From day one the attention for my dad has been very good. I have been informed about his daily care and changed on a regular basis. All staff have been attentive with dad and he is happy to be here.
Generally excellent experience from all support for staff at The Croft. My father in law really enjoys his life at The Croft.
We were desperate prior to The Croft. Following a few months of decreasing mobility which culminated in a fall The Croft stepped in and gave Dad a safe space and us some respite. Because of The Croft his confidence is returning and he is able to return home. Thank you.
The staff were amazing with Dad, they treated him with care, respect and dignity - nothing was ever too much trouble for them. Dad was at The Croft for 2 months receiving 'end of life' care, together with the local hospice Dad remained pain-free. As a family we were also looked after by the staff, always a friendly face at the door welcoming us for our daily visit. I would highly recommend The Croft to anyone.
Mom is happy and settled. No real issues although there is a noticeable difference between daily care and weekends which can be a bit too relaxed.
Generally very good. Clean and tidy. Good outdoor space. Some excellent staff, some do try to hurry too much.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 March 2020Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 07 Feb 2026
A former Shropshire teacher has celebrated her 105th birthday by meeting two alpacas who visited her at her care home. Annie Allen celebrated the milestone with a party with family...
- 07 Feb 2026
An organist, who fulfilled his dream of performing for dancers at a town hall at the age of 99, has celebrated his 100th birthday. Bill Bickley is a resident at...
There are no upcoming events for The Croft.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Croft.
Accreditations
There are no accreditations posted yet for The Croft.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Croft
What types of Care is The Croft registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Croft have?
There are 24 Single Rooms.
What are the Facilities & Services at The Croft?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Croft to the centre of Wolverhampton?
1.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Croft to verify any information. View our terms and conditions. The Croft has an Enhanced Service -more info.