The Croft, Wolverhampton, West Midlands
The Croft, Wolverhampton, West Midlands
The Croft, Wolverhampton, West Midlands

Situated within the heart of Finchfield, The Croft is a charming period property originally dating from the 1890s. The luxurious accommodation has been purpose built to the highest standards and designed to create maximum independence for both residential and short stay residents in a homely and friendly atmosphere.

Professionals are committed to providing quality care and comfort for their 24 residents in a warm, friendly and family oriented atmosphere while maintaining the security of full assistance and support whenever it is needed.

A fully trained care team, chosen for their experience, warmth and kindness, are conscious to promote the independence and dignity of residents at all times.

Owner: Croft Residential Ltd

Person in charge: June West (Manager)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 24

Rooms with ensuite WC: 24

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Croft: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 The Croft has a Review Score of 9.7 (9.660)

The Review Score of 9.7 (maximum of 10) for The Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for The Croft in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.66 for The Croft is calculated as follows: ( (111 Excellents x 5) + (37 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 156 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Croft is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Croft?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Croft

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Granddaughter of Resident/Service User
    1

Exemplary standard of care and leadership at The Croft. My mother is exceptionally well looked after, by kind and caring staff.
I would recommend The Croft without reservation.
Mum has been a resident since January 2015.

How likely would you be to recommend The Croft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my mother arrived she was in need of care and support, especially overnight. She has been very well looked after and has put on a little weight having been very thin. She is happy although confused and is continually grateful for the care she is receiving. The staff are all friendly and helpful and my mother is offered choices of meals although mostly unable to choose. She is also encouraged by staff to participate with other residents which is something she would not do without some help. The family and I are very pleased with the care she is reiceving.

How likely would you be to recommend The Croft? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

The home is comfortable and homely with friendly and caring staff. We are very fortunate to have found this home for my mother. We can trust the staff to do their very best for her.

How likely would you be to recommend The Croft? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident of The Croft for about 18 months and I have visited her regularly during her stay. It is evident that this care home is exceedingly well run and particular praise is due to the management team.
My mother is treated with care and professionalism - her needs are regularly assessed - she is consulted daily about her care, needs and diet. The food is nourishing, served in portions which are appropriate to her appetite and she has plenty of choice.
On several occasions, mum has needed urgent medical attention. This has been spotted by staff in a timely manner and dealt with appropriately. I cannot stress too much how happy I am with the care provided.

How likely would you be to recommend The Croft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home is still one of the best available in the area and the staff and associates still provide a service second to none. I do not have any worries regarding my mother's care or well being.

How likely would you be to recommend The Croft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Grandma has lived at The Croft for just over a year and from the very beginning the care has been of a very high standard. I visit care homes as part of my job and The Croft is one of the best I have seen. It is always clean and well presented and the TV isn't always on. The staff are friendly and clearly respect and care for the residents. They worked hard to help my Grandma settle and they are also very supportive of my Mum which means a lot. The manager has taken the time to get to know my Grandma and makes sure the care she receives not only meets her needs but also her preferences. She has dealt with any issues and concerns promptly and effectively.

How likely would you be to recommend The Croft? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Croft provides my 92-year-old mother with a safe, caring environment which she finds very agreeable. Despite her care needs, she considers the help she gets helps her continue to feel at home and amongst friendly, helpful staff. She often says The Croft is the next best place to live after her old home.

How likely would you be to recommend The Croft? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

As you can see from the ratings below I am generally happy with the care my mother is receiving, however, I am concerned by the recent high turnover of staff. Retention at the home has previously been good and a bonus to ensuring a consistent standard of care and service to the residents. Only time will tell if the staff changes will have a positive or negative impact.

How likely would you be to recommend The Croft? Neither Unlikely or Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Pete Saini, Proprietor at The Croft responded to this review on 10 Nov 2016:

Thank you very much for taking the time to review our home.

Your input and the feedback from all of our residents is very important to us, as we want expectations to be met as far as possible.

Retention of our staff has always been very stable and a credit towards offering consistent levels of care. Recently a small number of people have left our employment due to retirement after many years of service, or to pursue careers in other industries. As a result we have recruited new team members who are as caring as they are qualified to ensure that we maintain our very high standards.

Thank you again for submitting your review.

I find the care home very inviting, the staff are very efficient and caring to residents and family.

How likely would you be to recommend The Croft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is looked after extremely well and it is a huge relief to my family that she is being cared for so well. She has Alzheimer's disease and I cared for her at home for three years until her disease progressed to the stage where it was not possible to care for her at home properly any longer. The Croft is a beautiful home, tastefully decorated and kept immaculate, with extra touches such as proper table napkins and flowers on the dining room tables which reinforce the home away from home atmosphere. It reduces my sadness to visit my mother in such lovely surroundings. The staff are exceptional. They are always polite and helpful, professional and caring. The Manager deserves a special mention. She is kind, efficient and professional and always finds time to chat and advise if asked.

How likely would you be to recommend The Croft? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has lived at The Croft for six years, she is now nearly 97, initially she was mentally alert and joined in activities, unfortunately she now has dementia and is unwilling to participate in much. Throughout and to date her care has been exemplary she is treated with dignity and kindness and I happy living there. The home is clean and welcoming, fresh flowers and pleasing d├ęcor, several communal rooms, lounge, library and inglenook, with a lovely garden with seats a summer house and gazebo visitors are welcome at any time.

How likely would you be to recommend The Croft? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home, its very good, excellent. Food is good, hot and tasty. I'm allowed to have my own personal belongings which makes it homely for me. The gardens are colourful and pleasant but the pool has been neglected. To stop me getting bored I read, listen to music. Activities are very good inside the home and I really enjoy going out visiting places every week with the staff. The care staff are good to me, caring and compassionate. When I press my call button they come fairly quickly.

How likely would you be to recommend The Croft? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My accommodation; my own room is satisfactory with a bed, easy chair, upright chair, chest of drawers, wardrobe. Bathroom with hand wash basin, mirror and toilet. 1 large cupboard with door, I have my own TV and DVD player - I am comfortable.
Meal times are prompt. Breakfast is always in the dining room. Lunch is at 12.30, tea is at 4.45 - cups of coffee or tea regularly.
Lunch; typical English, mash, rarely a boiled or roasted potato. Mainly 2 veg and meat (or fish on fri).
Lunch; typicality English too, no rice or Chinese varying. Always a sweet after lunch and tea.

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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