The Croft

20 Castlecroft Road, Finchfield, Wolverhampton WV3 8BT
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9.6 76 Reviews
  • The Croft, Wolverhampton
The Croft is a CQC-rated ‘Outstanding’ (March 2020) care home in Wolverhampton that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.

As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.

They will receive constant care and attention, support and companionship whilst catering for their every need and personal tastes. It doesn't matter whether you're funded privately or by social services, you'll be welcome here.

The worry that your loved one may have little quality of life will no longer be a concern. At The Croft there’s always something to join in with or someone to chat to. Even if mobility is an issue, no one is ever stuck in their room, because a new lease of life beckons! There’ll always be a member of staff ready and willing to lend a supportive hand.

Whether on a long-term basis or respite care, a friendly atmosphere instantly puts everyone at ease. The Home often holds themed shows that involve singing to old favourites, something they find to be therapeutic and which further fuels the cheerful atmosphere. You can visit your loved one at any time, you’re always welcome and your input is encouraged to ensure the care staff exceeds your expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up

Good to Know

Owner

  • Croft Residential Ltd

Person in charge

  • June West (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (24)

The Croft Reviews (76)

9.6

The Croft has a Review Score of 9.6 (9.597) out of 10, based on 32 reviews in the last 2 years.
Over all time The Croft has 76 reviews.

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Review from Terence T (Son-in-law of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall service at the home is very good, the treatment to residents by the staff can't be bettered, a really friendly atmosphere everytime I visit.
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Review from Abigail R (Granddaughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After working in healthcare for over 10 years and recently my grandma needing restbite at other care homes I lost all faith in a carehome for a relative until we were recommended by multiple district nurse friends to The Croft. They have changed my grandmas and my familys life. My grandma is so well
cared for in every aspect by the most lovliest staff. The home is so well lead and the manager is the best I have come accross throughout all my carer and experiences. The home is always kept clean and smells lovely. There is activities all the time and this is the most my grandma has socialised in 10 years and families. Most importantly my grandma is safe and The Croft can 100% be trusted. Even when my grandma falls (un-avoidable unfortunately) they respond + manage so fast + effectively. Cannot thank the staff enough for what they do there!!
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Review from Jane T (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home. Lovely homely environment. My mother is most happy living at The Croft.
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Review from J B (Daughter-in-law of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the care at The Croft. Everyone is so helpful and caring. The care given is excellent.
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Review from Doug B (Son of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in The Croft for two years now and we couldn't have picked a better place. The staff are wonderful, very caring and all know him well. He's well cared for and very happy what more could we ask (btw thanks to the activities team)
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Review from S B (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From day one the attention for my dad has been very good. I have been informed about his daily care and changed on a regular basis. All staff have been attentive with dad and he is happy to be here.
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Review from Roy D (Son-in-law of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally excellent experience from all support for staff at The Croft. My father in law really enjoys his life at The Croft.
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Review from Gloria G (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were desperate prior to The Croft. Following a few months of decreasing mobility which culminated in a fall The Croft stepped in and gave Dad a safe space and us some respite. Because of The Croft his confidence is returning and he is able to return home. Thank you.
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Review from Richard R (Son of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having to move mum to a care home was one of the hardest things I have had to do. We visited several and read reviews, spoke to lots of people. I have to say The Croft came out top consistently, both from service users families and health care professionals, one even saying 'this is the best thing you
have done for your mum' (moving her to The Croft). I cannot speak too highly of the staff, professional, caring, friendly, knowledgable, from the manager down. Mum has settled and I am able to confidently know she is well looked after and safe. I would recommend The Croft to anyone.
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Review from Tracey G (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were amazing with Dad, they treated him with care, respect and dignity - nothing was ever too much trouble for them. Dad was at The Croft for 2 months receiving 'end of life' care, together with the local hospice Dad remained pain-free. As a family we were also looked after by the staff, always
a friendly face at the door welcoming us for our daily visit. I would highly recommend The Croft to anyone.
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Review from Dianne C (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom is happy and settled. No real issues although there is a noticeable difference between daily care and weekends which can be a bit too relaxed.
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Review from J C (Son of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally very good. Clean and tidy. Good outdoor space. Some excellent staff, some do try to hurry too much.
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Review from M B (Friend of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit my friend I find the staff very welcoming and friendly and if I have any questions they will always answer them. I visit my friend every week she is always happy and smiling.
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Review from Karen Suzanne P (Daughter-in-law of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has dementia. She has been a resident of The Croft for one year. The Croft have been amazing to her and to us as a family during this time. We cannot speak highly enough of the manager here and her team. My mother-in-law was 100 years old in October and celebrations were held for her
here and a cake made. The activities team made sure of that. Exemplary care throughout which gives us as a family so much peace of mind well done to everyone.
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Review from M M (Daughter of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would just like to say I am very pleased with the service my mom has received since being in The Croft. The staff are very good and always there to help her and even to sit and have a chat with Mom.
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Review from J D (Daughter of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is like 'home from home'. The staff make the residents feel like part of a community. My mam has dementia and has thrived during the 3 years at the home, I can't thank the staff enough.
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Review from Robert L (Son of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home, always plenty of staff around, so caring.
Lovely and clean and nothing is too much trouble.
Recommend highly.
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Review from William B (Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find The Croft excellent and helpful in every way.
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Review from A F (Respite Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It took me a couple of weeks to settle into The Croft, but as time passed, thanks to the support of the staff I began to feel comfortable and make friendships. The staff were all so patient and knew their jobs so well that it helped build my confidence. Many of them could multitask and help everything
ran smoothly. My room was kept clean and comfortable and the meals were good with generous servings. Visitors were welcomed. Our safety and security were important and when we needed medical attention I was confident I would be looked after promptly by appropriately qualified staff. The manager set high standards, the whole management team were seen around the home constantly. They were approachable, experienced, kind and friendly. If I have to spend time in a residential home in the future, The Croft would be my choice without a doubt, especially as attention was given to our minds through the afternoon activities, which I enjoyed a lot.
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Review from Terry W (Son of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Early days yet of mum's care but up to now, general consensus is good.
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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for The Croft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.597 for The Croft is calculated as follows: ( (251 Excellents x 5) + (102 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 377 Ratings = 4.597
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Croft is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about The Croft

What types of Care is The Croft registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Croft have?

There are 24 Single Rooms.

What are the Facilities & Services at The Croft?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Croft to the centre of Wolverhampton?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Croft to verify any information. View our terms and conditions. The Croft has an Enhanced Service - more info.