The Croft

20 Castlecroft Road, Finchfield, Wolverhampton WV3 8BT
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9.6 76 Reviews
  • The Croft, Wolverhampton
The Croft is a CQC-rated ‘Outstanding’ (March 2020) care home in Wolverhampton that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.

As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.

They will receive constant care and attention, support and companionship whilst catering for their every need and personal tastes. It doesn't matter whether you're funded privately or by social services, you'll be welcome here.

The worry that your loved one may have little quality of life will no longer be a concern. At The Croft there’s always something to join in with or someone to chat to. Even if mobility is an issue, no one is ever stuck in their room, because a new lease of life beckons! There’ll always be a member of staff ready and willing to lend a supportive hand.

Whether on a long-term basis or respite care, a friendly atmosphere instantly puts everyone at ease. The Home often holds themed shows that involve singing to old favourites, something they find to be therapeutic and which further fuels the cheerful atmosphere. You can visit your loved one at any time, you’re always welcome and your input is encouraged to ensure the care staff exceeds your expectations.
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Care Provided by The Croft

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact The Croft to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up

Contact The Croft to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Croft Residential Ltd

Person in charge

  • June West (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (24)

The Croft Reviews (76)

9.6

The Croft has a Review Score of 9.6 (9.621) out of 10, based on 29 reviews in the last 2 years.
Over all time The Croft has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Croft
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Total of 76, showing 61-76
Review from Maria E (Sister of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my friend and I first visited my sister we were absolutely thrilled how warm and welcoming it was. The staff are so kind and helpful. The furnishings are so tasteful and comfortable, home from home. I'm so pleased for my sister.
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Review from A D (Daughter of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is warm and always looks clean. The staff are approachable and supportive. The food appears varied and of a reasonable standard.
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Review from John W (Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have been made comfortable in unusual surroundings. Senior Staff and other members of staff ensure my comfort during day and night - I feel safe. My requests, which vary from hospital appointments to well being, I cannot fault.
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Review from John K (Resident) assisted by family/friend published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's alright, food is nice, service is nice. The staff are friendly and caring. There is always plenty going on. They encourage me to be independent and don't rush me to go to bed at night. I don't sleep too well at night and the staff are here if I need them. I like to get up early and the night staff
help to get me dressed early.
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Review from H J (Son of Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at The Croft since February 2015. The standard of care and attention to detail is outstanding.
The staff are friendly and approachable, while the management team are second to none.
One example - the chef heard Mum liked a certain brand of ice creams, so he brought in a supply
so she could enjoy one as an occasional treat.
Easily the best care home in Wolverhampton.
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Review from Michael H (Son of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother arrived she was in need of care and support, especially overnight. She has been very well looked after and has put on a little weight having been very thin. She is happy although confused and is continually grateful for the care she is receiving. The staff are all friendly and helpful
and my mother is offered choices of meals although mostly unable to choose. She is also encouraged by staff to participate with other residents which is something she would not do without some help. The family and I are very pleased with the care she is reiceving.
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Review from Julian K (Son of Resident) published on 20 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is comfortable and homely with friendly and caring staff. We are very fortunate to have found this home for my mother. We can trust the staff to do their very best for her.
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Review from A P (Daughter of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of The Croft for about 18 months and I have visited her regularly during her stay. It is evident that this care home is exceedingly well run and particular praise is due to the management team.
My mother is treated with care and professionalism - her needs are regularly
assessed - she is consulted daily about her care, needs and diet. The food is nourishing, served in portions which are appropriate to her appetite and she has plenty of choice.
On several occasions, mum has needed urgent medical attention. This has been spotted by staff in a timely manner and dealt with appropriately. I cannot stress too much how happy I am with the care provided.
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Review from R D (Son of Resident) published on 24 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is still one of the best available in the area and the staff and associates still provide a service second to none. I do not have any worries regarding my mother's care or well being.
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Review from Gail P (Granddaughter of Resident) published on 17 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandma has lived at The Croft for just over a year and from the very beginning the care has been of a very high standard. I visit care homes as part of my job and The Croft is one of the best I have seen. It is always clean and well presented and the TV isn't always on. The staff are friendly and
clearly respect and care for the residents. They worked hard to help my Grandma settle and they are also very supportive of my Mum which means a lot. The manager has taken the time to get to know my Grandma and makes sure the care she receives not only meets her needs but also her preferences. She has dealt with any issues and concerns promptly and effectively.
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Review from JR (Son of Resident) published on 10 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Croft provides my 92-year-old mother with a safe, caring environment which she finds very agreeable. Despite her care needs, she considers the help she gets helps her continue to feel at home and amongst friendly, helpful staff. She often says The Croft is the next best place to live after her old
home.
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Review from S H (Son of Resident) assisted by family/friend published on 10 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As you can see from the ratings below I am generally happy with the care my mother is receiving, however, I am concerned by the recent high turnover of staff. Retention at the home has previously been good and a bonus to ensuring a consistent standard of care and service to the residents. Only time
will tell if the staff changes will have a positive or negative impact.
Reply from Pete Saini, Proprietor at The Croft

Thank you very much for taking the time to review our home.


Your input and the feedback from all of our residents is very important to us, as we want expectations to be met as far as possible.


Retention of our staff has always been very stable and a credit towards offering consistent levels of care. Recently a small number of people have left our employment due to retirement after many years of service, or to pursue careers in other industries. As a result we have recruited new team members who are as caring as they are qualified to ensure that we maintain our very high standards.


Thank you again for submitting your review.

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Review from V S (Daughter of Resident) published on 20 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care home very inviting, the staff are very efficient and caring to residents and family.
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Review from Sarah M (Daughter of Resident) published on 9 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is looked after extremely well and it is a huge relief to my family that she is being cared for so well. She has Alzheimer's disease and I cared for her at home for three years until her disease progressed to the stage where it was not possible to care for her at home properly any longer.
The Croft is a beautiful home, tastefully decorated and kept immaculate, with extra touches such as proper table napkins and flowers on the dining room tables which reinforce the home away from home atmosphere. It reduces my sadness to visit my mother in such lovely surroundings. The staff are exceptional. They are always polite and helpful, professional and caring. The Manager deserves a special mention. She is kind, efficient and professional and always finds time to chat and advise if asked.
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Review from Jan B (Daughter of Resident) published on 7 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at The Croft for six years, she is now nearly 97, initially she was mentally alert and joined in activities, unfortunately she now has dementia and is unwilling to participate in much. Throughout and to date her care has been exemplary she is treated with dignity and kindness and
I happy living there. The home is clean and welcoming, fresh flowers and pleasing décor, several communal rooms, lounge, library and inglenook, with a lovely garden with seats a summer house and gazebo visitors are welcome at any time.
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Review from Iris T (Resident) published on 1 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home, its very good, excellent. Food is good, hot and tasty. I'm allowed to have my own personal belongings which makes it homely for me. The gardens are colourful and pleasant but the pool has been neglected. To stop me getting bored I read, listen to music. Activities are very good inside the
home and I really enjoy going out visiting places every week with the staff. The care staff are good to me, caring and compassionate. When I press my call button they come fairly quickly.
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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for The Croft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.621 for The Croft is calculated as follows: ( (235 Excellents x 5) + (88 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 343 Ratings = 4.621
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Croft is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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