The Croft

20 Castlecroft Road, Finchfield, Wolverhampton WV3 8BT
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9.5 68 Reviews
  • The Croft, Wolverhampton
The Croft is a CQC-rated ‘Outstanding’ (March 2020) care home in Wolverhampton that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.

As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.

They will receive constant care and attention, support and companionship whilst catering for their every need and personal tastes. It doesn't matter whether you're funded privately or by social services, you'll be welcome here.

The worry that your loved one may have little quality of life will no longer be a concern. At The Croft there’s always something to join in with or someone to chat to. Even if mobility is an issue, no one is ever stuck in their room, because a new lease of life beckons! There’ll always be a member of staff ready and willing to lend a supportive hand.

Whether on a long-term basis or respite care, a friendly atmosphere instantly puts everyone at ease. The Home often holds themed shows that involve singing to old favourites, something they find to be therapeutic and which further fuels the cheerful atmosphere. You can visit your loved one at any time, you’re always welcome and your input is encouraged to ensure the care staff exceeds your expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up

Good to Know

Owner

  • Croft Residential Ltd

Person in charge

  • June West (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (24)

The Croft Reviews (68)

Total of 68, showing 41-60
9.5

The Croft has a Review Score of 9.5 (9.528) out of 10, based on 27 reviews in the last 2 years. Over all time The Croft has 68 reviews.

Overall Experience

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Date Published

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41

Review from Patricia K (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Croft is well managed and a beautiful and very clean (in looks and smell) care home. It is home from home with lovely furniture and decor. The staff are professional, caring and very friendly. My mother gets the very best care and is treated with respect and dignity. The lines of communication are
always open on a daily basis and I am consulted on my mother's care regularly. The food looks wonderful and my Mom has put weight on which she needed to. In the summer the residents were out in well-kept gardens enjoying the sunshine. When activities were not restricted due to Covid-19 there were many opportunities for Mom to join in and it was lovely to see her dancing to the D-day celebrations there. On my visits, the staff welcome me and are friendly and I notice how well all residents are treated.

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Review from Linda A (Daughter of Resident) published on 20 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Croft looked after my mother for the last couple of weeks of her life, they took her in as an emergency admission on a Sunday afternoon.
Nothing was too much for the staff, my mother received outstanding care and nursing.
They organised a special bed, called in the hospice nurses
immediately and did everything they possibly could to help Mum!
They were caring, professional, proactive as she deteriorated; calling in any and all specialist care as and when required.
When she arrived at The Croft, my Mum was distressed, disorientated and very anxious. The Croft staff went out of their way to make Mum comfortable, relaxed and calm.
The staff here are simply amazing, they do a fantastic job.
They even looked after her family, myself included making us feel welcome whenever we arrived to be with Mum.
I will be forever grateful to ALL the staff at The Croft.
Thank you.

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Review from D G (Brother of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent residential home.

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Review from Pam M (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in poor health this month but the staff at The Croft have ensured that a healthcare professional has been called immediately. I live 20 miles away and this is a great comfort to me.

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Review from Steve J (Son of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Croft stands out as a care facility. It is warm and friendly, well staffed with staff who all genuinely care about the residents at the home, They are always approachable and prepared to go the extra mile to help both the residents and the friends and family of these residents. When my mother just
went in she was frail and isolated she is now returning to her former self joining in with activities and joking with the staff.

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Review from Tim J (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and polite. Whenever I see them with Dad they are kind towards him, caring and take their time with him. They never rush. Nothing seems to be too much trouble for them. The proof is that Dad seems happy, comfortable, warm and well looked after. Having visited him, you
always leave in the knowledge he is safe and you can walk away without worry. It's a very, very well run establishment.

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Review from Jon J (Son of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Croft is a very well run and friendly care home. The staff all do a tremendous job and look after my father extremely well. His needs are met at all times and he is well cared for. I can see why the CQC report awarded The Croft an outstanding rating. First class all round.

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Review from R D (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the home is related to my mother's residency. She has been looked after by all the staff and has commented on the high quality of food and how she gets on with all.
She has been encouraged to take part in activities and enjoyed them when she has made the effort. The senior staff have
all been very helpful in explaining how things are and answering any questions.

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Review from Barbara C (Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am treated with kindness from all the staff and helped with duties that I find a little difficult at times!! I find I can have personal advice from senior staff in certain matters which is appreciated. The standard of my nice bedroom is lovely and very nicely kept. I much appreciate every asset!!

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Review from John D (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and friendly home. Staff seem proficient in caring for residents and maintain a friendly, homely atmosphere. Comfortable facilities, bedroom a little small but quite adequate. Good activities planned for residents but my mother can't do them all. Fees quite expensive but not out of line
with other homes.

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Review from Peggy D (Resident) assisted by family/friend published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff. Looked after me very well. Can't grumble about anything.

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Review from Eileen P (Friend of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I usually come with my friend to see her sister and I can only say I find everything and everyone excellent, very helpful and friendly. I would certainly recommend the home and be happy to stay here myself should the need ever arise.

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Review from Maria E (Sister of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my friend and I first visited my sister we were absolutely thrilled how warm and welcoming it was. The staff are so kind and helpful. The furnishings are so tasteful and comfortable, home from home. I'm so pleased for my sister.

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Review from A D (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is warm and always looks clean. The staff are approachable and supportive. The food appears varied and of a reasonable standard.

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Review from John W (Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been made comfortable in unusual surroundings. Senior Staff and other members of staff ensure my comfort during day and night - I feel safe. My requests, which vary from hospital appointments to well being, I cannot fault.

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Review from John K (Resident) assisted by family/friend published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's alright, food is nice, service is nice. The staff are friendly and caring. There is always plenty going on. They encourage me to be independent and don't rush me to go to bed at night. I don't sleep too well at night and the staff are here if I need them. I like to get up early and the night staff
help to get me dressed early.

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Review from H J (Son of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at The Croft since February 2015. The standard of care and attention to detail is outstanding.
The staff are friendly and approachable, while the management team are second to none.
One example - the chef heard Mum liked a certain brand of ice creams, so he brought in a supply
so she could enjoy one as an occasional treat.
Easily the best care home in Wolverhampton.

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Review from Michael H (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother arrived she was in need of care and support, especially overnight. She has been very well looked after and has put on a little weight having been very thin. She is happy although confused and is continually grateful for the care she is receiving. The staff are all friendly and helpful
and my mother is offered choices of meals although mostly unable to choose. She is also encouraged by staff to participate with other residents which is something she would not do without some help. The family and I are very pleased with the care she is reiceving.

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Review from Julian K (Son of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is comfortable and homely with friendly and caring staff. We are very fortunate to have found this home for my mother. We can trust the staff to do their very best for her.

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Review from A P (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of The Croft for about 18 months and I have visited her regularly during her stay. It is evident that this care home is exceedingly well run and particular praise is due to the management team.
My mother is treated with care and professionalism - her needs are regularly
assessed - she is consulted daily about her care, needs and diet. The food is nourishing, served in portions which are appropriate to her appetite and she has plenty of choice.
On several occasions, mum has needed urgent medical attention. This has been spotted by staff in a timely manner and dealt with appropriately. I cannot stress too much how happy I am with the care provided.

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Current Review Score: 9.5 (9.528)

Overview of Review Score

The Review Score of 9.5 (9.528) out of 10 for The Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.528 for The Croft is calculated as follows: ( (198 Excellents x 5) + (98 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 322 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Croft is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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