The Croft

The staff members at Croft are so warm and welcoming. The manager is amazing every step of the way she is always available reassuring and very warm. The home itself is beautiful its got a very homely feel to it. My grandmother always enjoys the activities that are put on regularly. The meals offered are always fresh and if my grandmother doesn't want to eat what is available an alternative is made. My grandmother always looks happy, clean and fresh. When we visit she always speaks highly of the staff.

I feel that my room needs updating (curtains particularly). I am happy living at the Croft - carers are kind and friendly but sometimes the constant change of staff is a concern.l

I have found that staff are very friendly and accommodating, although they are very busy and sometimes things don't get done when promised. Mum is generally looked after well and her specific needs are looked after. In my experience, the home is a good place to be.

My father has been a resident at The Croft since 2016. He has always been treated with dignity and respect by the excellent staff. As a family, we have always been contacted by The Croft if any issues arise regarding my father's care so we are always confident that he is very well cared for.

Super food and immaculately clean and well-maintained.

Very caring and attentive staff.

The entertainment team is very good, communication is very good. The social media page is excellent. Very homely feel and residents seem happy.

Excellent staff, always caring and helpful. Warm friendly atmosphere and homely. Building is a little tired in places and could do with a lick of paint and whilst there is some updating progress on this is slow. I understand the food is reasonable. There’s a mix of medical conditions so conversations with others can be limited in our experience. Overall the home is comfortable, warm and friendly and the staff are excellent.

My Mother has been a resident at The Croft since October 2021. The day we arrived with Mum I was expecting to be greeted by a Manager to welcome Mum. I felt we were very much left to our own devices. Mum felt very vulnerable. Eventually mum settled. The staff have always been caring, pleasant and respectful, the staff know Mum very well. Mum enjoys having the hairdresser. I appreciate the phone calls when there are any changes in Mum's medication or health. Mum's room is always clean and tidy, and the laundry is done so quickly. Mum always looks clean and fresh. There is a lovely homely feeling as you enter The Croft. The activities that are on offer are a great way of keeping Mum active and stimulated. Mum has a variety of foods which she enjoys. On my visits staff always welcome me by name and I see how caring they are towards all residents. I am very happy that Mum is in good hands.

My mother has been well looked after since moving to The Croft at the end of August 2020. Firstly, let me say that it is difficult to gain a true impression of the home against all the restrictions of Covid. I do feel that the staff have done their best under extreme circumstances, but I would have liked more communication from the home/owner during the lockdown. Regular emails would not have been difficult. There have been many inconsistancies in information regarding testing and rules, depending on whom one speaks to. I feel better training is needed in this. A broken window in my mother's room remains unrepaired since she moved into the room several months ago.

I base my opinion on what I have experienced. Due to corona lockdown, I have only seen external areas and visiting rooms. I find these areas very pleasant, I would say they are safe and the staff are very friendly and helpful. My sister has been here around nine months now and I would say her wellbeing has improved greatly. Now the lockdown is over, I am hopeful that things will get even better.

My dad came into the care home in March 2019. We had already checked out other care homes and The Croft was superior in all aspects. We likened The Croft to a hotel with its finishes and general maintenance. The care my father receives is second to none and the staff have all gone out of their way to ensure he is looked after and gets all his needs, relating to medication and meals etc. We could not rate this home any higher.

The Croft is an excellent home that provides very good care to the residents. The staff are very friendly and helpful. Every experience has been positive.

I cannot fault The Croft in any way. Throughout Covid, they have shown care, dedication and professionalism. They are a great team who have shown Mum love and care to the highest standard.

Excellent care home. Staff are attentive, professional and caring. Food is very good, varied and plentiful. Pleasant surroundings with nicely decorated rooms. Senior staff and management are professional, organized and diligent. My mother has been well cared for during difficult times. It's reassuring to know that she is in good hands.

I visited the above home yesterday, under restrictions, everything had been arranged in a safe professional way and all PPE was waiting on the table for my use. My mother-in-law was very pleased to see me as I had not seen her face to face since March. The only downside was that she couldn't hear me very well through the glass but we still had an enjoyable half-hour.

I have been in many care homes over the years. I can say this is best. The staff are wonderful very pleasant and caring, nothing is too much trouble for them. My friend has been in the home for 3 years and is very happy and settled. There is never any smell at all my friend is always clean. Her room is very clean, the staff bend over backwards to every need. The food is excellent. My friend looks very well indeed.

Everyone at The Croft cares so much about the residents and always show warmth and genuine compassion. This has been a horrendous year for us all but all the residents have been kept safe and cheerful and we as a family have had regular updates.

My mother has been at the Croft since February and is completely happy and at home there and wouldn’t want to be anywhere else. The staff are wonderful, nothing is too much trouble. Being a small care home, it’s very personal and all the residents know each other and the staff. The rooms are spacious yet cosy and the communal areas are comfortable and homely. I would highly recommend the Croft.

I have seen many residential care homes and the Croft is one of the best. Choice of care home depends to some extent on needs and individual preferences and how individuals will fit in with other residents. Time was taken to consider this and our friend has developed well socially. Undoubtedly this is also down to the excellent caring staff.