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The Croft

20 Castlecroft Road, Finchfield, Wolverhampton, West Midlands WV3 8BT
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I can see why the CQC report awarded The Croft an outstanding rating. First class all roundJon J(Son of Resident/Service User)
The Croft, Wolverhampton
The standard of care and attention to detail is outstandingH J(Son of Resident/Service User)
The Croft, Wolverhampton
The Croft, Wolverhampton

The Croft is a CQC-rated ‘Outstanding’ (March 2020) care home in Wolverhampton that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.

As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.

They will receive constant care...  

Care Provided by The Croft

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,500N/A

Contact The Croft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Croft Residential Ltd
  • Private Owned

Person in charge

  • Tracey Pearson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2026
  • Number of floors: 2

Room Information

  • Single Rooms (24)

Visiting

  • everybody is welcome - please consider protected mealtimes-between 12-2 and 5-6;30

Parking

  • Onsite Parking

The Croft Reviews (84)

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9.7

The Croft has a Review Score of 9.7 (9.667) out of 10, based on 31 reviews in the last 2 years. Over all time The Croft has 84 reviews.

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Showing 84 reviews matching selected criteria
Review from M B (Friend of Resident) published on 10 April 2025 Submitted via Postal Card
Overall Experience

When I visit my friend I find the staff very welcoming and friendly and if I have any questions they will always answer them. I visit my friend every week she is always happy and smiling.

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Review from Karen Suzanne P (Daughter-in-law of Resident) published on 24 December 2024 Submitted via Postal Card
Overall Experience

My mother-in-law has dementia. She has been a resident of The Croft for one year. The Croft have been amazing to her and to us as a family during this time. We cannot speak highly enough of the manager here and her team. My mother-in-law was 100 years old in October and celebrations were held for her here and a cake made. The activities team made sure of that. Exemplary care throughout which gives us as a family so much peace of mind well done to everyone.

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Review from M M (Daughter of Resident) published on 16 December 2024 Submitted via Postal Card
Overall Experience

I would just like to say I am very pleased with the service my mom has received since being in The Croft. The staff are very good and always there to help her and even to sit and have a chat with Mom.

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Review from J D (Daughter of Resident) published on 16 December 2024 Submitted via Postal Card
Overall Experience

The home is like 'home from home'. The staff make the residents feel like part of a community. My mam has dementia and has thrived during the 3 years at the home, I can't thank the staff enough.

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Review from Robert L (Son of Resident) published on 16 December 2024 Submitted via Postal Card
Overall Experience
Lovely care home, always plenty of staff around, so caring.
Lovely and clean and nothing is too much trouble.

Recommend highly.

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Review from William B (Resident / Service User) published on 12 December 2024 Submitted via Postal Card
Overall Experience

I find The Croft excellent and helpful in every way.

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Review from A F (Respite Resident) published on 11 December 2024 Submitted via Postal Card
Overall Experience

It took me a couple of weeks to settle into The Croft, but as time passed, thanks to the support of the staff I began to feel comfortable and make friendships. The staff were all so patient and knew their jobs so well that it helped build my confidence. Many of them could multitask and help everything ran smoothly. My room was kept clean and comfortable and the meals were good with generous servings. Visitors were welcomed. Our safety and security were important and when we needed medical attention I was confident I would be looked after promptly by appropriately qualified staff. The manager set high standards, the whole management team were seen around the home constantly. They were approachable, experienced, kind and friendly. If I have to spend time in a residential home in the future, The Croft would be my choice without a doubt, especially as attention was given to our minds through the afternoon activities, which I enjoyed a lot.

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Review from Terry W (Son of Resident) published on 9 December 2024 Submitted via Postal Card
Overall Experience

Early days yet of mum's care but up to now, general consensus is good.

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Review from K D (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card
Overall Experience

My dad is being very well cared for by the staff, they are all very kind and approachable. The food is excellent, since my dad has been here his health has improved dramatically. It was easily arrange for my dad to come here and short notice for respite.

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Review from A H (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card
Overall Experience
The Croft provides excellent care for my Father. The staff are always busy but responsive to residents and relatives.
In my opinion, we are very lucky to have found such a fabulous home. My Father is very happy here as he is always stimulated by the varied programme of activities provided (something different every day).

The staff takes care to learn about the interests of residents and tailor care and activities accordingly.

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Review from Peta W (Resident / Service User) published on 6 December 2024 Submitted via Postal Card
Overall Experience

I am very happy here. I have been here for 3 years and have no complaints. The staff are excellent, and look after us very well.

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Review from C C (Daughter of Resident) published on 2 November 2023 Submitted via Postal Card
Overall Experience

The Croft is a comfortable and cosy care home. The rooms are warm and homely and are decorated perfectly for the residents. The staff are always friendly and helpful. My mother is given a soft diet and the meals I have seen for the residents look fairly good.

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Review from Maria G (Niece of Resident) published on 25 October 2023 Submitted via Postal Card
Overall Experience

The staff at The Croft are pleasant and welcoming. The care workers I encounter on visits to my aunt are patient and caring. The standard of my aunt's room is barely satisfactory by modern-day expectations, especially when her fees are taken into account. The food is good and the home is very clean. My aunt is very independent and doesn't require the level of care other residents receive but it frustrates her not knowing whether her fees are fair.

Reply from Pete Saini, Owner at The Croft

Thank you for your kind feedback regarding the staff team here at The Croft. Please be advised that we do have a complaints procedure at the home where you can raise any issues directly with our management team. We will be only too happy to address your feedback regarding your aunt's bedroom. With...  

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Review from C K (Nephew of Resident) published on 25 October 2023 Submitted via Postal Card
Overall Experience

My elderly (94-year-old) aunt has been in The Croft for a few months and I am very pleased with the care and support she is receiving. The home has all the necessary facilities, is well run and the staff are wonderful. Moving into the home has been a difficult transition for my (widowed) aunt who had been living independently in her own home for the past 30 years. However, she is happy in her new surroundings and full of praise for how she's being cared for, which is what matters, most to her family and friends. Thank you!

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Review from Anita W (Daughter of Resident) published on 24 October 2023 Submitted via Postal Card
Overall Experience

The best asset of The Croft is the staff who are always kind and treat my mum with care and dignity. The food is always of high quality and my mum really enjoys it. Rooms are always clean and looked after, the cleaning staff are excellent, especially one in particular. There is a great variety of activities that she could participate in. The events such as the Summer Fayre are always very good and well organised.

Reply from Pete Saini, Owner at The Croft

Thank you for taking the time to leave a review for The Croft. Your feedback is most appreciated.

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Review from B H (Sister-in-law of Resident) published on 23 October 2023 Submitted via Postal Card
Overall Experience

My relative has been in The Croft for the past 18 months. As a family, we are very happy with the care and feel we can relax and know she is in good hands.

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Review from K S (Granddaughter of Resident) published on 20 October 2023 Submitted via Postal Card
Overall Experience

The staff members at Croft are so warm and welcoming. The manager is amazing every step of the way she is always available reassuring and very warm. The home itself is beautiful its got a very homely feel to it. My grandmother always enjoys the activities that are put on regularly. The meals offered are always fresh and if my grandmother doesn't want to eat what is available an alternative is made. My grandmother always looks happy, clean and fresh. When we visit she always speaks highly of the staff.

Reply from Pete Saini, Owner at The Croft

Thank you for your review. We will be sure to pass your kind feedback on to our staff team.

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Review from M F (Resident / Service User) published on 9 October 2023 Submitted via Postal Card
Overall Experience

I feel that my room needs updating (curtains particularly). I am happy living at the Croft - carers are kind and friendly but sometimes the constant change of staff is a concern.l

Reply from Pete Saini, Owner at The Croft

Thank you for your kind feedback regarding our staff team here at The Croft. Occasionally some members of the team realise that care work isn't their vocation as it can be a demanding role, however, we are fortunate to employ a number of long-serving staff members who have helped to build our...  

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Review from K C (Son of Resident) published on 29 September 2023 Submitted via Postal Card
Overall Experience

I have found that staff are very friendly and accommodating, although they are very busy and sometimes things don't get done when promised. Mum is generally looked after well and her specific needs are looked after. In my experience, the home is a good place to be.

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Review from A N (Son of Resident) published on 20 September 2023 Submitted via Postal Card
Overall Experience

My father has been a resident at The Croft since 2016. He has always been treated with dignity and respect by the excellent staff. As a family, we have always been contacted by The Croft if any issues arise regarding my father's care so we are always confident that he is very well cared for.

Reply from Pete Saini, Owner at The Croft

Thank you for your kind feedback regarding the care provided by our care team at The Croft. It has been a pleasure caring for your father during his time living at our home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 March 2020
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 07 Feb 2026

    A former Shropshire teacher has celebrated her 105th birthday by meeting two alpacas who visited her at her care home. Annie Allen celebrated the milestone with a party with family...

  • 07 Feb 2026

    An organist, who fulfilled his dream of performing for dancers at a town hall at the age of 99, has celebrated his 100th birthday. Bill Bickley is a resident at...

Upcoming Events

There are no upcoming events for The Croft.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Croft.

Accreditations

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