The Croft

20 Castlecroft Road, Finchfield, Wolverhampton WV3 8BT
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9.6 76 Reviews
  • The Croft, Wolverhampton
The Croft is a CQC-rated ‘Outstanding’ (March 2020) care home in Wolverhampton that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.

As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.

They will receive constant care and attention, support and companionship whilst catering for their every need and personal tastes. It doesn't matter whether you're funded privately or by social services, you'll be welcome here.

The worry that your loved one may have little quality of life will no longer be a concern. At The Croft there’s always something to join in with or someone to chat to. Even if mobility is an issue, no one is ever stuck in their room, because a new lease of life beckons! There’ll always be a member of staff ready and willing to lend a supportive hand.

Whether on a long-term basis or respite care, a friendly atmosphere instantly puts everyone at ease. The Home often holds themed shows that involve singing to old favourites, something they find to be therapeutic and which further fuels the cheerful atmosphere. You can visit your loved one at any time, you’re always welcome and your input is encouraged to ensure the care staff exceeds your expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up

Good to Know

Owner

  • Croft Residential Ltd

Person in charge

  • June West (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (24)

The Croft Reviews (76)

9.6

The Croft has a Review Score of 9.6 (9.597) out of 10, based on 32 reviews in the last 2 years.
Over all time The Croft has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Croft
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Review from K D (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is being very well cared for by the staff, they are all very kind and approachable. The food is excellent, since my dad has been here his health has improved dramatically. It was easily arrange for my dad to come here and short notice for respite.
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Review from A H (Daughter of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Croft provides excellent care for my Father. The staff are always busy but responsive to residents and relatives.
In my opinion, we are very lucky to have found such a fabulous home. My Father is very happy here as he is always stimulated by the varied programme of activities provided (something
different every day).
The staff takes care to learn about the interests of residents and tailor care and activities accordingly.
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Review from Peta W (Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy here. I have been here for 3 years and have no complaints. The staff are excellent, and look after us very well.
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Review from C C (Daughter of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Croft is a comfortable and cosy care home. The rooms are warm and homely and are decorated perfectly for the residents. The staff are always friendly and helpful. My mother is given a soft diet and the meals I have seen for the residents look fairly good.
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Review from Maria G (Niece of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at The Croft are pleasant and welcoming. The care workers I encounter on visits to my aunt are patient and caring. The standard of my aunt's room is barely satisfactory by modern-day expectations, especially when her fees are taken into account. The food is good and the home is very clean.
My aunt is very independent and doesn't require the level of care other residents receive but it frustrates her not knowing whether her fees are fair.
Reply from Pete Saini, Owner at The Croft

Thank you for your kind feedback regarding the staff team here at The Croft. Please be advised that we do have a complaints procedure at the home where you can raise any issues directly with our management team. We will be only too happy to address your feedback regarding your aunt's bedroom. With regard to our fees, costs are based on the level of care required, however, we will be in touch personally to answer your query regarding your aunt's care plan and associated fees. Thank you again for taking the time to leave a review.

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Review from C K (Nephew of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My elderly (94-year-old) aunt has been in The Croft for a few months and I am very pleased with the care and support she is receiving. The home has all the necessary facilities, is well run and the staff are wonderful. Moving into the home has been a difficult transition for my (widowed) aunt who had
been living independently in her own home for the past 30 years. However, she is happy in her new surroundings and full of praise for how she's being cared for, which is what matters, most to her family and friends. Thank you!
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Review from Anita W (Daughter of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best asset of The Croft is the staff who are always kind and treat my mum with care and dignity. The food is always of high quality and my mum really enjoys it. Rooms are always clean and looked after, the cleaning staff are excellent, especially one in particular. There is a great variety of activities
that she could participate in. The events such as the Summer Fayre are always very good and well organised.
Reply from Pete Saini, Owner at The Croft

Thank you for taking the time to leave a review for The Croft. Your feedback is most appreciated.

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Review from B H (Sister-in-law of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been in The Croft for the past 18 months. As a family, we are very happy with the care and feel we can relax and know she is in good hands.
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Review from K S (Granddaughter of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff members at Croft are so warm and welcoming. The manager is amazing every step of the way she is always available reassuring and very warm. The home itself is beautiful its got a very homely feel to it. My grandmother always enjoys the activities that are put on regularly. The meals offered
are always fresh and if my grandmother doesn't want to eat what is available an alternative is made. My grandmother always looks happy, clean and fresh. When we visit she always speaks highly of the staff.
Reply from Pete Saini, Owner at The Croft

Thank you for your review. We will be sure to pass your kind feedback on to our staff team.

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Review from M F (Resident) assisted by family/friend published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that my room needs updating (curtains particularly). I am happy living at the Croft - carers are kind and friendly but sometimes the constant change of staff is a concern.l
Reply from Pete Saini, Owner at The Croft

Thank you for your kind feedback regarding our staff team here at The Croft. Occasionally some members of the team realise that care work isn't their vocation as it can be a demanding role, however, we are fortunate to employ a number of long-serving staff members who have helped to build our reputation for delivering a high-quality service. Please be assured that new curtains and refurbishment of your room have been included in our home development plan. Thank you again for taking the time to leave us a review.

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Review from K C (Son of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found that staff are very friendly and accommodating, although they are very busy and sometimes things don't get done when promised. Mum is generally looked after well and her specific needs are looked after. In my experience, the home is a good place to be.
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Review from A N (Son of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at The Croft since 2016. He has always been treated with dignity and respect by the excellent staff. As a family, we have always been contacted by The Croft if any issues arise regarding my father's care so we are always confident that he is very well cared for.
Reply from Pete Saini, Owner at The Croft

Thank you for your kind feedback regarding the care provided by our care team at The Croft. It has been a pleasure caring for your father during his time living at our home.

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Review from Nicola P (Daughter of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm, friendly, family atmosphere.
Very personal home from home where everyone is 'treated with kindness' and care in a very pleasant environment.
Super food and immaculately clean and well-maintained.
Reply from Pete Saini, Owner at The Croft

Thank you for your review. Our staff team will be most pleased to hear your kind feedback.

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Review from D N (Son of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring and attentive staff.
Reply from Pete Saini, Owner at The Croft

Thank you for taking the time to leave us a review. Our staff team will be most pleased to read your feedback.

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Review from I W (Son of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly, helpful and caring. (All staff including management). Home we feel needs updating and money spending on it (especially the resident's rooms). The garden is nice but needs attention to detail, i.e. weeds.
The entertainment team is very good, communication is very good. The
social media page is excellent. Very homely feel and residents seem happy.
Reply from Pete Saini, Owner at The Croft

Thank you for your kind feedback regarding our staff team here at The Croft. We have an ongoing development plan for the home which includes all areas, and we have recently invested in new double glazing throughout the premises. Our gardener also visits the home weekly attending to the garden so that it's an enjoyable space for our residents and their families. Thank you again for taking the time to leave us a review.

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Review from Rachel D (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been a resident at The Croft since October 2021. The day we arrived with Mum I was expecting to be greeted by a Manager to welcome Mum. I felt we were very much left to our own devices. Mum felt very vulnerable. Eventually mum settled. The staff have always been caring, pleasant and respectful,
the staff know Mum very well. Mum enjoys having the hairdresser. I appreciate the phone calls when there are any changes in Mum's medication or health. Mum's room is always clean and tidy, and the laundry is done so quickly. Mum always looks clean and fresh. There is a lovely homely feeling as you enter The Croft. The activities that are on offer are a great way of keeping Mum active and stimulated. Mum has a variety of foods which she enjoys. On my visits staff always welcome me by name and I see how caring they are towards all residents. I am very happy that Mum is in good hands.
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Review from N D (Son of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff, always caring and helpful. Warm friendly atmosphere and homely. Building is a little tired in places and could do with a lick of paint and whilst there is some updating progress on this is slow. I understand the food is reasonable. There’s a mix of medical conditions so conversations
with others can be limited in our experience. Overall the home is comfortable, warm and friendly and the staff are excellent.
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Review from J H (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been well looked after since moving to The Croft at the end of August 2020. Firstly, let me say that it is difficult to gain a true impression of the home against all the restrictions of Covid. I do feel that the staff have done their best under extreme circumstances, but I would have
liked more communication from the home/owner during the lockdown. Regular emails would not have been difficult. There have been many inconsistancies in information regarding testing and rules, depending on whom one speaks to. I feel better training is needed in this. A broken window in my mother's room remains unrepaired since she moved into the room several months ago.
Reply from The Croft, Proprietor at The Croft

Thank you for your review. It has indeed been a very difficult period of time due to the ongoing COVID pandemic. The core focus for care providers has been to ensure the safety of residents and care staff. We take on board your feedback regarding communication from the home and will be providing more frequent updates to families, based on guidance from the Local Authority. The damaged window has been scheduled for repair and we have ensured that the existing window does not affect the safety of people occupying the room in the meantime. Thank you again for taking the time to leave a review for The Croft.

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Review from W A (Sister of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I base my opinion on what I have experienced. Due to corona lockdown, I have only seen external areas and visiting rooms. I find these areas very pleasant, I would say they are safe and the staff are very friendly and helpful. My sister has been here around nine months now and I would say her wellbeing
has improved greatly. Now the lockdown is over, I am hopeful that things will get even better.
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Review from Lesley R (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came into the care home in March 2019. We had already checked out other care homes and The Croft was superior in all aspects. We likened The Croft to a hotel with its finishes and general maintenance. The care my father receives is second to none and the staff have all gone out of their way to
ensure he is looked after and gets all his needs, relating to medication and meals etc. We could not rate this home any higher.
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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for The Croft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.597 for The Croft is calculated as follows: ( (251 Excellents x 5) + (102 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 377 Ratings = 4.597
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Croft is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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