
I can see why the CQC report awarded The Croft an outstanding rating. First class all roundJon J(Son of Resident/Service User)

The standard of care and attention to detail is outstandingH J(Son of Resident/Service User)


I can see why the CQC report awarded The Croft an outstanding rating. First class all roundJon J(Son of Resident/Service User)

The standard of care and attention to detail is outstandingH J(Son of Resident/Service User)


The Croft is a CQC-rated ‘Outstanding’ (March 2020) care home in Wolverhampton that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.
As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.
They will receive constant care...
Care Provided by The Croft
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Croft for full pricing details and T&Cs.
Contact The Croft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Croft Residential Ltd
- Private Owned
Person in charge
- Tracey Pearson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2026
- Number of floors: 2
Room Information
- Single Rooms (24)
Visiting
- everybody is welcome - please consider protected mealtimes-between 12-2 and 5-6;30
Parking
- Onsite Parking
The Croft Reviews (84)
The Croft has a Review Score of 9.7 (9.667) out of 10, based on 31 reviews in the last 2 years.
Over all time The Croft has 84 reviews.
When I visit my friend I find the staff very welcoming and friendly and if I have any questions they will always answer them. I visit my friend every week she is always happy and smiling.
My mother-in-law has dementia. She has been a resident of The Croft for one year. The Croft have been amazing to her and to us as a family during this time. We cannot speak highly enough of the manager here and her team. My mother-in-law was 100 years old in October and celebrations were held for her here and a cake made. The activities team made sure of that. Exemplary care throughout which gives us as a family so much peace of mind well done to everyone.
I would just like to say I am very pleased with the service my mom has received since being in The Croft. The staff are very good and always there to help her and even to sit and have a chat with Mom.
The home is like 'home from home'. The staff make the residents feel like part of a community. My mam has dementia and has thrived during the 3 years at the home, I can't thank the staff enough.
Lovely and clean and nothing is too much trouble.
Recommend highly.
I find The Croft excellent and helpful in every way.
It took me a couple of weeks to settle into The Croft, but as time passed, thanks to the support of the staff I began to feel comfortable and make friendships. The staff were all so patient and knew their jobs so well that it helped build my confidence. Many of them could multitask and help everything ran smoothly. My room was kept clean and comfortable and the meals were good with generous servings. Visitors were welcomed. Our safety and security were important and when we needed medical attention I was confident I would be looked after promptly by appropriately qualified staff. The manager set high standards, the whole management team were seen around the home constantly. They were approachable, experienced, kind and friendly. If I have to spend time in a residential home in the future, The Croft would be my choice without a doubt, especially as attention was given to our minds through the afternoon activities, which I enjoyed a lot.
Early days yet of mum's care but up to now, general consensus is good.
My dad is being very well cared for by the staff, they are all very kind and approachable. The food is excellent, since my dad has been here his health has improved dramatically. It was easily arrange for my dad to come here and short notice for respite.
In my opinion, we are very lucky to have found such a fabulous home. My Father is very happy here as he is always stimulated by the varied programme of activities provided (something different every day).
The staff takes care to learn about the interests of residents and tailor care and activities accordingly.
I am very happy here. I have been here for 3 years and have no complaints. The staff are excellent, and look after us very well.
The Croft is a comfortable and cosy care home. The rooms are warm and homely and are decorated perfectly for the residents. The staff are always friendly and helpful. My mother is given a soft diet and the meals I have seen for the residents look fairly good.
The staff at The Croft are pleasant and welcoming. The care workers I encounter on visits to my aunt are patient and caring. The standard of my aunt's room is barely satisfactory by modern-day expectations, especially when her fees are taken into account. The food is good and the home is very clean. My aunt is very independent and doesn't require the level of care other residents receive but it frustrates her not knowing whether her fees are fair.
Thank you for your kind feedback regarding the staff team here at The Croft. Please be advised that we do have a complaints procedure at the home where you can raise any issues directly with our management team. We will be only too happy to address your feedback regarding your aunt's bedroom. With...
My elderly (94-year-old) aunt has been in The Croft for a few months and I am very pleased with the care and support she is receiving. The home has all the necessary facilities, is well run and the staff are wonderful. Moving into the home has been a difficult transition for my (widowed) aunt who had been living independently in her own home for the past 30 years. However, she is happy in her new surroundings and full of praise for how she's being cared for, which is what matters, most to her family and friends. Thank you!
The best asset of The Croft is the staff who are always kind and treat my mum with care and dignity. The food is always of high quality and my mum really enjoys it. Rooms are always clean and looked after, the cleaning staff are excellent, especially one in particular. There is a great variety of activities that she could participate in. The events such as the Summer Fayre are always very good and well organised.
Thank you for taking the time to leave a review for The Croft. Your feedback is most appreciated.
My relative has been in The Croft for the past 18 months. As a family, we are very happy with the care and feel we can relax and know she is in good hands.
The staff members at Croft are so warm and welcoming. The manager is amazing every step of the way she is always available reassuring and very warm. The home itself is beautiful its got a very homely feel to it. My grandmother always enjoys the activities that are put on regularly. The meals offered are always fresh and if my grandmother doesn't want to eat what is available an alternative is made. My grandmother always looks happy, clean and fresh. When we visit she always speaks highly of the staff.
Thank you for your review. We will be sure to pass your kind feedback on to our staff team.
I feel that my room needs updating (curtains particularly). I am happy living at the Croft - carers are kind and friendly but sometimes the constant change of staff is a concern.l
Thank you for your kind feedback regarding our staff team here at The Croft. Occasionally some members of the team realise that care work isn't their vocation as it can be a demanding role, however, we are fortunate to employ a number of long-serving staff members who have helped to build our...
I have found that staff are very friendly and accommodating, although they are very busy and sometimes things don't get done when promised. Mum is generally looked after well and her specific needs are looked after. In my experience, the home is a good place to be.
My father has been a resident at The Croft since 2016. He has always been treated with dignity and respect by the excellent staff. As a family, we have always been contacted by The Croft if any issues arise regarding my father's care so we are always confident that he is very well cared for.
Thank you for your kind feedback regarding the care provided by our care team at The Croft. It has been a pleasure caring for your father during his time living at our home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 March 2020Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 07 Feb 2026
A former Shropshire teacher has celebrated her 105th birthday by meeting two alpacas who visited her at her care home. Annie Allen celebrated the milestone with a party with family...
- 07 Feb 2026
An organist, who fulfilled his dream of performing for dancers at a town hall at the age of 99, has celebrated his 100th birthday. Bill Bickley is a resident at...
There are no upcoming events for The Croft.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Croft.
Accreditations
There are no accreditations posted yet for The Croft.
Meet the Team (0)
There are no Team Members posted yet.
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