Engelberg Care Home

My mum has been at Engelberg for 6 months and during that time she has received exceptional care and support. All of the staff are dedicated professionals who take the care, health and happiness of the residents personally. It genuinely always feels like home. My family and I always know she is well looked after and we are confident that we will always be kept informed and involved in her care.

We are so grateful and impressed to the staff at Engelberg for ensuring that my father's respite stay went well. He has gone in for respite care several times over the past 3 years and each time it has been excellent. The nurses and carers are brilliant and always take the time to get to know my dad and his sense of humour! Thanks also to the whole team - from the admin/managerial staff to the catering and last, but by no means least, the chaplaincy and activity coordinators; you have all helped to make my dad feel comfortable and at ease and also provided support and advice to my mum. This time we particularly enjoyed spending an afternoon in the garden with a picnic tea which also allowed my dad to watch two of his grandchildren playing in the sunshine. Thank you really isn't enough!

My mother became a resident at Engelberg four months ago. At the time she realised that with increasing frailty and frequent falls she could no longer live safely by herself in her own home. She had known about Engelberg for many years because of connections with the local church and so was pleased to have the opportunity to live there. I have been surprised just how quickly she has settled in and I am sure this is largely because of the hardworking staff who do so much to look after all the residents. They are very friendly and welcoming and seem to really enjoy their work. Communication with relatives is excellent and visiting at any reasonable time is no problem, so my mother still has lots of contact with her friends. If you know someone who needs residential care, Engelberg is one of the best.

After having a two-week respite stay last year, Mum had no hesitation in booking another two weeks this year whilst I was away. A decline in her health meant that she was admitted to Engelberg straight from hospital and the respite ended up being for six weeks. She decided during the last week that this was to become her permanent home. It was a very big decision to make and she has settled extremely well. She only has praise for all the staff, as all her needs are being met and she is never rushed. She enjoys all the meals and is grateful for everything everyone does for her as nothing is never too much trouble. She does look forward to the services on a Thursday and Sunday. I personally am extremely grateful to every single member of staff and their dedication towards all the residents, also I think the visit of an Advanced Nurse Practitioner every week is an extremely valuable part of the resident's care. May God bless you all.

Since my aunty came to Engelberg we have found the staff to be kind, caring and respectful. They have helped my aunty and us as a family through some difficult times which is much appreciated. Everywhere is always spotlessly clean and a warm and welcoming atmosphere is to be found in this lovely home.

We were fortunate enough to secure a place at Engelberg for our dear old friend, who could no longer lead an independent life. It had been recommended to us by his solicitor, who'd visited a number of similar establishments in the course of his work; to his mind Engelberg could not be faulted and we entirely agree. We have found the staff to be wholly committed to their elderly residents, providing them with a cheerful, happy atmosphere in a warm and comfortable environment. Our friend now feels part of a wider family and the yearning to return to his home, to his solitary existence, no longer appears to be his ultimate goal. He's become more relaxed, more settled and would like to remain at Engelberg where he waxes lyrical about his full English breakfast! A very big thank you to all the staff, who work so tirelessly to provide such excellent care. We are enormously grateful to you for making life worth living again for our dear old friend.

We have been so impressed with the care my father has received since moving to Engelberg in January. The staff are cheerful, professional and genuinely care for the residents that they look after. Nothing seems to be too much trouble, they take the time to have lengthy talks with him, they accompanied him to a hospital appointment when work commitments prevented us from doing so and treat him like he was a member of their own family. He got to choose his own room, he has a choice of meals and there are activities every day which he enjoys. We cannot fault anything about this home and the care he receives. Our heartfelt thanks go to all the staff that work there for their kindness and dedication.

We visited for the first time and were overwhelmed by the friendly caring and thoughtful staff. Nothing was too much bother. I have never been in a care home where all of the staff were so happy. The level of care and dedication that they showed was jawdropping. I cannot thank them enough. They have given my godmother a new lease of life and at the weekend I saw her back to her old self. Thank you isn't enough.

I have been most impressed by the kindness of all the team. The needs of the resident are their top priority and the professionalism of the team is impressive. Whatever time I visit, whenever I visit there is such a lovely vibrant, positive atmosphere and my friend who has recently moved in has settled quickly and well and has decided to stay permanently.

Following a move from another care home in February 2022, I feel my mother was warmly welcomed and settled fairly quickly into the Engelberg family. My mother, even by her own admission, is by no means a socialite but I have been impressed by how the staff engage with her in such a warm, friendly manner and they always encourage her to join in with the daily activities on offer. I have witnessed firsthand how all the carers treat her respectfully and are attentive to her needs. I cannot praise the senior staff enough for keeping me so well informed about any health concerns or medical interventions they deem necessary and the compassionate and timely manner in which they are handled.

The home look after my family member well. She is as happy as can be considering her condition. They take her wishes into consideration. She eats well. The staff are always very friendly. Communication is good.

We found every member of staff that we had contact with went out of their way to make us and the resident feel listened to and cared for. This was our first contact with the care system and it came at a very difficult time during Covid. The resident had many challenging needs that we had struggled to meet whilst having very little support so to find somewhere where we feel they understood what was needed and did everything in their power to help meet these needs and help us navigate the complex care system. Unfortunately, her stay was short but I feel she felt genuinely cared for and valued whilst at Engleberg and it gave us some much-needed respite. I only hope with her increasing care needs we can find a home with the same ethos as Engleberg.

My aunt has been a resident at Engelberg for five months and has settled in well, although she is over 100-years old, she has very good mental capacity and tells me that she is content and appreciates the activities that are provided during the day, and she likes the choice of mixing with others or staying in her room if she is tired. The food is good and the chef took the trouble to speak to her personally and enquire why she wasn’t eating much during a period when she lost her appetite. My aunt is a Christian and regularly attends services, though there is no pressure on her to do so. I would recommend that this residential home is seriously considered by anyone seeking a warm, comfortable and caring environment for their loved one.

We have found all the staff to be helpful and the care staff very caring. My relative has settled in very well and is happy with the care received. The regular staff are taking great care of him and I feel they genuinely care about his welfare which is very good to see. My dealings with the office, senior care staff have all been very positive also. My father is very pleased with the food, which is small portions which suits him and served often, he actually has put a little bit of weight on which is good.

Any queries we have had have been addressed promptly by the staff.

This is the 1st time my father has had to go to a home for respite, there was no real-time to plan as he went in due to his wife going to hospital as an emergency. Staff were friendly and supportive especially as visiting was restricted due to covid. For my father, the fact the home has strong church links was a great comfort to him. He is a very proud man and the staff ensured his dignity was always maintained. While there, he informed me he felt very at ease and care staff were very knowledgeable and always happy to help him. There were social activities for him to take part in if he wanted to. Management were very efficient and kept us updated throughout his stay. Although this seemed like a very uneasy time for my dad the whole experience and stay was made easier by the excellent care he received.

My mother has been at Engelberg now for 6 weeks. Due to the Corona Virus pandemic, she spent the first two weeks in quarantine; she has subsequently moved into her own room. Although Mom's been in the home a relatively short period of time, it's become clear that the care and attention she is receiving currently is very good to outstanding. Obviously, Mom's had to make adjustments following what, for many, is undoubtedly a big upheaval, but it's clear she is now beginning to settle in really well. The staff are both friendly and afford residents a good deal of respect. The organised daily activities are a revelation and superb. Both my bother and I like to have 'hands-on' involvement with Mom's care and, to this end, are in contact with the home regularly. I feel we have a very good relationship with the management and staff, any issues raised being dealt with immediately and in a professional and friendly manner. I rate Engelberg very highly.

My very elderly uncle, who had been living independently with no apparent health problems, fell ill in the summer, during the COVID-19 pandemic. It was apparent that he could not continue living alone, but we, his relatives, were not familiar with any local care homes, nor were we able to inspect any, as they were all closed to visitors. I am so thankful that a neighbour of my Uncle recommended Engelberg in the warmest terms and that the home had a room available. The admission process was handled swiftly, without fuss, and my uncle has settled in well. He loves the food and, although a shy and retiring man, joins in all the activities. He is full of praise for the kindness of the staff, whom I also find to be genuinely concerned for my uncle’s welfare and willing to answer, fully and openly, any questions I may have.

My mum has been at Engelberg for 6 years and has always been happy and well looked after. The staff are friendly and caring and it has really helped my mum that there is continuity of staffing with many long-serving staff who have got to know her well. This applies to all of the team, not just the care staff but also for example: kitchen staff coming out to ask residents if they enjoyed their food; maintenance staff helping with issues with TV, phone & broadband; cleaning staff being friendly and helping with things in the room. The kitchenette is useful for entertaining visitors and it means I can bring food for us to share when I visit. My mum enjoys the extensive schedule of activities and the numerous seasonal and commemorative events throughout the year, such as the recent street party for VE Day. Engelberg is always welcoming to family and friends and communicates well with relatives including regular relatives meetings to give information and listen to feedback.

All the staff are extremely friendly and the care they give is excellent. They are always very approachable and willing to keep us updated on our friend's care. I've been very impressed with the way you have handled the COVID-19 crisis.