Waterside House, Wolverhampton, West Midlands
Waterside House, Wolverhampton, West Midlands
Waterside House, Wolverhampton, West Midlands

Waterside House is a home for people who live with dementia. It is located at the end of a quiet road, less than a mile from Wednesfield shopping centre.

The home has four wings which each have en-suite bedrooms, lounges, a kitchenette and a dining area. There is also a large enclosed garden for residents to enjoy at the back of the property.

The home is part of an integrated care community that includes MHA’s Bridge court which is a complex of modern, 24-hour housing with care apartments.

Waterside House opened to residents in 2005, a partnership between MHA, the Primary Care Trust and Wolverhampton Social Services and a donation from the John Ward Trust.

MHA homes have a strong Christian heritage and the company is a major provider of not-for-profit care homes, housing and support services for the elderly.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Day Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Waterside House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies


7.1 Waterside House has a Review Score of 7.1 (7.111)

The Review Score of 7.1 (maximum of 10) for Waterside House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Waterside House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.694 for Waterside House is calculated as follows: ( (18 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 36 Ratings = 3.694

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.417 Points relating to the number of positive Reviews for Waterside House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12 Target = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Waterside House?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Waterside House

  • Daughter of Resident/Service User

Poor communication on all levels. Poor management. Lack of knowledge re staff - no common sense, poor caring skills, lazy. Lack of motivation. Poor attitude.

Needs refurbishing, smells. Very hot, poor ventilation. No stimulation for residents. Would advise others not to put their loved ones in the home.

How likely would you be to recommend Waterside House? Extremely Unlikely

Average Rating: 

 1.7 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Poor

Cleanliness: Very Poor

Treated with Dignity: Poor

Food & Drink: Good

Staff: Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Poor

Rooms: Poor

Value for Money: Very Poor

Sally Ann Matts, Home Manager at Waterside House responded to this review on 23 Aug 2017:

Thank you for sharing your concerns with us about your experience at our home. We would very much like the opportunity to meet with you to discuss your concerns in more detail, please could you contact us if you would like this to be arranged?

Happy with Mom's care, highly recommend.

How likely would you be to recommend Waterside House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sally Ann Matts, Home Manager at Waterside House responded to this review on 09 Aug 2017:

Thank you for taking the time to tell us how happy you are with the care provided for your Mom, the team will be pleased to hear how highly you think of them.

My dad has been here for 2 years, and I can honestly say he has had brilliant care. The staff are caring and respectful. Nothing is too much trouble. They always keep me informed if there are any problems with dad.
I have no complaints, only admiration and respect for management and staff.

How likely would you be to recommend Waterside House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sally Ann Matts, Home Manager at Waterside House responded to this review on 09 Aug 2017:

Thank you so much for your comments about the care your Dad has received at our home. To describe the care as brilliant and nothing being too much trouble is indeed an accolade and one I know the staff will be proud to hear. Once again thank you for your comments.

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Care Home Idol 2016

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