Waterside House

41 Moathouse Lane West, Wolverhampton WV11 3HA
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9.9 49 Reviews
  • Waterside House, Wolverhampton
MHA Waterside House provides residential and dementia care for up to 60 residents within a comfortable and accessible living environment. Located just a short distance from Wednesfield shopping centre and Bentley Bridge retail park, with scenic spots like the nearby canal adding to its appeal. The home is made up of four distinct wings—Bluebell, Primrose, Magnolia, and Heather—each featuring en-suite rooms, lounges and shared dining areas.

The landscaped gardens offer residents a peaceful retreat to enjoy nature. With a summer house, flower-filled pocket gardens, and patio seating areas, the outdoor spaces are perfect for relaxation and outdoor activities. Residents actively engage in gardening projects like the Pot Gang, growing vegetables such as tomatoes, chillies, and potatoes for meals.

Specialising in dementia and residential care, the team utilises innovative tools like interactive ‘magic tables’ and robotic pets to engage and comfort residents. Long-serving staff, many of whom have been part of the team since 2005, provide compassionate, consistent care. The home also offers spiritual support through a chaplain and a relatives’ support group to keep families connected.

Waterside House provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Waterside House are here to help.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1097 – £1243
  • Self-Funded Residential Dementia Care: £1300 – £1504

These prices are only a guideline, please contact Waterside House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Waterside House Reviews (49)

Total of 49, showing 1-20
9.9

Waterside House has a Review Score of 9.9 (9.902) out of 10, based on 17 reviews in the last 2 years. Over all time Waterside House has 49 reviews.

Overall Experience

  • 41
  • 7
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  • 1

Date Published

49
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Review from Phil H (Son of Resident) published on 7 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous, thoughtful Father's Day get-together - very special. We could do this. The staff are amazing, caring and make such a big effort. Thanks

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review from K B (Daughter of Resident) published on 16 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Waterside House warm and caring. Nothing is too much trouble. Staff are always available to talk through my concerns. Mom is well looked after and is always happy and content. Any issues are quickly discussed with me and sorted as soon as possible.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review from P H (Son of Resident) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home all management and staff are a pleasure to meet. meals and snacks good. cleanliness is brill, activities and entertainment is spot on, really happy my father is a resident there and feel 100% that he is being cared for. Keep up up good work.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review from Ann A (Sister-in-law of Resident) published on 29 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming & nothing too much trouble.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review from I H (Son of Resident) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with Mom's care here! The staff are so attentive to Mom's needs and are so friendly and helpful to us as a family.
Since Mom has been in Waterside, she has become more related and is a joy to visit.
Thank you so much for your care and attention.

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Review from M S (Husband of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was placed in Waterside House in September 2023 following a massive stroke which severely impaired her ability to communicate. From the moment she arrived she received wonderful care form all the staff from the home manager to the most junior carer. She was at times exceedingly difficult to
care for, times when the staff showed her love patience and care for beyond what could be expected. The atmosphere of Waterside is one of love in everything they do, you feel it from the moment you walk into the home. That atmosphere of a second home is created by the dedicated staff who work tirelessly to maintain standards and make residents happy in what is a difficult period of their lives.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review from C S (Sister of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my sister at the care home she always appears well cared for. The staff are always pleasant and approachable. The rooms are always tidy and there is a pleasant atmosphere.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review from Christine R (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend this care home enough. My mom is well cared for and looked after. All staff are very friendly.

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Review from Linda S (Sister of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Waterside for over five years now, and we have never had any concern for her welfare. She could not be cared for any better. All the staff from management to carers, kitchen, entertainer and garden staff are so friendly and caring, and always there to ask anything and really go
out of their way to help in any way they can, so we never have to worry about my sister.

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Review from Josephine O (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home in a purpose-built building for residents with dementia. Staff are hardworking and very caring. The management are always available to listen and to act on any requirements. The chaplain is very kind and actively involved with the community to meet any faith or emotional support
needs. I would highly recommend this care home.

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Review from Jean J (Niece of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit my aunt every week and find the staff very welcoming. Nothing seems to be too much trouble for them. The home is clean and my aunt is very well cared for always clean, hair beautiful (a visit to hairdresser in home each week). Lots of entertainment for the residents and keep fit. Exercise for
their minds and body.
A warm and welcoming environment for residents and visitors alike.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review from Deborah K (Daughter of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind caring staff that go above and beyond to include the residents in fun activities. They always have time for a chat. The home itself is warm and welcoming. Families are made to feel so welcome when visiting. They help us create amazing memories with our mom, helping to create a fantastic tea party
for her recent birthday. All homes should be like this!

Reply from Caroline Griffiths, Home Manager at Waterside House

Many thanks for your review, it are much appreciated and also your kind words. The team will be really pleased to know that their dedication and commitment is appreciated. I will pass your lovely kind words onto the team.

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Review from Linda W (Daughter of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so satisfying to know that Mom is well cared for, well fed and has access to a range of fulfilling activities. The staff are all caring, pleasant and do their best for all the residents.

Reply from Caroline Griffiths, Home Manager at Waterside House

The staff at Waterside House will be really pleased to know that their dedication and commitment is appreciated. I will pass onto the team your lovely kind words.

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Review from M P (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are more than helpful, they show a great deal of care to residents. The staff listen to anything we have to ask or questions we have. The home feels friendly and welcoming. When we visit the place feels, looks and smells clean and fresh. We are grateful for their support and caring.

Reply from Caroline Griffiths, Home Manager at Waterside House

The staff at Waterside House will be really pleased to know that their dedication and commitment is appreciated. I will pass onto the team your lovely kind words.

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Care / Support

Cleanliness

Treated with Dignity

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Review from Susan S (Daughter of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home Waterside House is, I say home because that's just what it feels like. I'm so glad we made the choice for my mom to stay there. Right from the start all the staff made her feel very welcome catering for all her needs always with a smile and kindness. As I live quite a way from
the home it is reassuring to know that I'm kept well informed of any issues or problems and they are always dealt with promptly. The home is always buzzing with something to keep everyone happy the entertainment girls are wonderful encouraging everyone to join in. What a wonderful team you all are. Thank you.

Reply from Caroline Griffiths, Home Manager at Waterside House

The staff at Waterside House will be really pleased to know that their dedication and commitment is appreciated. I will pass on to the team your lovely kind words.

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Care / Support

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Treated with Dignity

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Review from Marilyn C (Daughter of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterside House is a warm and caring community.
The staff takes excellent care of my mom and all the other residents, which is such a relief knowing she is safe and happy.
I am kept aware of any health issues, receiving phone calls if there is a problem and the staff offering reassurance they are
dealing with any emergencies. As I live a long way from the home this is so helpful.
There are always activities of some sort happening which help to keep my mom happy and alert.
Music is said to help Dementia sufferers and you can always hear something on the sound system which is wonderful. The activities coordinators are amazing bringing the home to life and involving everyone. Thursday hairdressing day is a delight to see.
There's a great community of families and we all enjoy helping with activities and fundraising events.
Every member of staff gives 100% and deserves a big thank you.
I cannot praise Waterside House enough and am so happy we found them to help us with mom's autumn years.

Reply from Caroline Griffiths, Home Manager at Waterside House

The team will be really pleased to know that their dedication and commitment is appreciated. I will pass your lovely kind words on to the team.

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Review from C O (Son-in-law of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterside is always very well maintained and all areas are cleaned to a high standard. Residents are very well cared for and regular activities and entertainment ensure that they do not become bored. My mother-in-law enjoys the food and is actually eating more than she did previously at home. The regular
religious services on a Sunday are a particularly welcome highlight of the week for her.

Reply from Caroline Griffiths, Home Manager at Waterside House

Many thanks for your review, it is much appreciated and also the kind words. The team will be really pleased to know that their dedication and commitment is appreciated. I will pass on to the team your lovely kind words.

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Review from J M (Grandson of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is at the home and she is settled and happy here. The staff are all kind and caring. It is clear to see whenever we visit that she is well looked after and that all the staff know my Nan and all show so much kindness to her everyone they see her.
The home is always so clean and my nan's room
is lovely. It feels like a nice place to be and not an old people’s home. Nan is always at a party or doing an activity which she loves and we love to see her so happy.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for the lovely review and comment made, I will ensure that all your kind words are passed on to my brilliant staff team at Waterside House.

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Review from S R (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are all so kind and caring. They make the residents feel loved and cared for every single day. The home has two fantastic ladies who are the event ladies and they do a wonderful job making sure that the residents have fun each and every day. They had a wonderful Mother’s Day afternoon
tea event, St Patrick’s Day event and have a fun day planned for Easter, including residents and their families.
The food is lovely and the rooms are also very homely.
When you visit you can feel the happy, caring vibe in the home, which is so nice when you are trusting them to look after your loved one.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for the lovely review and comment made, I will ensure that all your kind words are passed on to my brilliant staff team at Waterside House.

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Review from H W (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my dad at Waterside House was second to none. All staff members genuinely seemed to take great pride in their jobs and this was reflected in how kind and compassionate they are towards all of the residents. As someone whose father has dementia, you often worry that other people
do not understand the nuance of the disease and how this can manifest itself in agitation and discontent. At Waterside House, the carers are experts in dementia care. We cannot thank them enough for taking such fantastic care of Dad while he was in respite there. We really would recommend Waterside House to anyone who needs it.

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Waterside House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Waterside House is calculated as follows: ( (185 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 204 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterside House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

Meet the Team (1)

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Caroline Griffiths

Job Title: Care Home Manager

Joined: 2022

Caroline Griffiths is the dedicated care home Manager at MHA Waterside House, bringing over 30 years of experience in the care sector. For the past three years, she has led the team at Waterside House with warmth, empathy, and a deep-rooted passion for person-centred care. Caroline’s extensive experience has shaped her into a compassionate and proactive leader who strives to create a supportive, homely environment where residents are treated with dignity and respect.


Her commitment to making each day meaningful for those who have faced life’s challenges is at the heart of her approach. Outside of her role, Caroline enjoys spending quality time with her husband, two children, and grandchildren, as well as indulging in long walks and shopping.

Frequently Asked Questions about Waterside House

What types of Care is Waterside House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterside House have?

There are 60 Single Rooms.

What are the Facilities & Services at Waterside House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Waterside House to the centre of Wolverhampton?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside House to verify any information. View our terms and conditions. Waterside House has an Enhanced Service - more info.