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Waterside House

41 Moathouse Lane West, Wolverhampton, West Midlands WV11 3HA
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Waterside House, Wolverhampton
Waterside House, Wolverhampton
Waterside House, Wolverhampton

MHA Waterside House provides residential and dementia care for up to 60 residents within a comfortable and accessible living environment. Located just a short distance from Wednesfield shopping centre and Bentley Bridge retail park, with scenic spots like the nearby canal adding to its appeal. The home is made up of four distinct wings—Bluebell, Primrose, Magnolia, and Heather—each featuring en-suite rooms, lounges and shared dining areas.

The landscaped gardens offer...  

Care Provided by Waterside House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,162 - £1,317N/A
Residential Dementia Care£1,376 - £1,592N/A

Contact Waterside House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Waterside House Reviews (60)

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9.9

Waterside House has a Review Score of 9.9 (9.916) out of 10, based on 27 reviews in the last 2 years. Over all time Waterside House has 60 reviews.

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Review from Linda S (Sister of Resident) published on 6 March 2025 Submitted via Postal Card
Overall Experience

My sister has been in Waterside for over five years now, and we have never had any concern for her welfare. She could not be cared for any better. All the staff from management to carers, kitchen, entertainer and garden staff are so friendly and caring, and always there to ask anything and really go out of their way to help in any way they can, so we never have to worry about my sister.

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Review from Christine R (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card
Overall Experience

I could not recommend this care home enough. My mom is well cared for and looked after. All staff are very friendly.

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Review from Jean J (Niece of Resident) published on 5 March 2025 Submitted via Postal Card
Overall Experience
We visit my aunt every week and find the staff very welcoming. Nothing seems to be too much trouble for them. The home is clean and my aunt is very well cared for always clean, hair beautiful (a visit to hairdresser in home each week). Lots of entertainment for the residents and keep fit. Exercise for their minds and body.

A warm and welcoming environment for residents and visitors alike.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for your lovely comments and the review, it is very much appreciated. I will pass onto the staff team your lovely kind words.

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Review from Deborah K (Daughter of Resident) published on 26 February 2025 Submitted via Website
Overall Experience

Kind caring staff that go above and beyond to include the residents in fun activities. They always have time for a chat. The home itself is warm and welcoming. Families are made to feel so welcome when visiting. They help us create amazing memories with our mom, helping to create a fantastic tea party for her recent birthday. All homes should be like this!

Reply from Caroline Griffiths, Home Manager at Waterside House

Many thanks for your review, it are much appreciated and also your kind words. The team will be really pleased to know that their dedication and commitment is appreciated. I will pass your lovely kind words onto the team.

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Review from Linda W (Daughter of Resident) published on 26 November 2024 Submitted via Postal Card
Overall Experience

It is so satisfying to know that Mom is well cared for, well fed and has access to a range of fulfilling activities. The staff are all caring, pleasant and do their best for all the residents.

Reply from Caroline Griffiths, Home Manager at Waterside House

The staff at Waterside House will be really pleased to know that their dedication and commitment is appreciated. I will pass onto the team your lovely kind words.

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Review from Susan S (Daughter of Resident) published on 4 November 2024 Submitted via Website
Overall Experience

What a wonderful home Waterside House is, I say home because that's just what it feels like. I'm so glad we made the choice for my mom to stay there. Right from the start all the staff made her feel very welcome catering for all her needs always with a smile and kindness. As I live quite a way from the home it is reassuring to know that I'm kept well informed of any issues or problems and they are always dealt with promptly. The home is always buzzing with something to keep everyone happy the entertainment girls are wonderful encouraging everyone to join in. What a wonderful team you all are. Thank you.

Reply from Caroline Griffiths, Home Manager at Waterside House

The staff at Waterside House will be really pleased to know that their dedication and commitment is appreciated. I will pass on to the team your lovely kind words.

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Review from Marilyn C (Daughter of Resident) published on 21 October 2024 Submitted via Website
Overall Experience
Waterside House is a warm and caring community.
The staff takes excellent care of my mom and all the other residents, which is such a relief knowing she is safe and happy.
I am kept aware of any health issues, receiving phone calls if there is a problem and the staff offering reassurance they are dealing with any emergencies. As I live a long way from the home this is so helpful.
There are always activities of some sort happening which help to keep my mom happy and alert.
Music is said to help Dementia sufferers and you can always hear something on the sound system which is wonderful. The activities coordinators are amazing bringing the home to life and involving everyone. Thursday hairdressing day is a delight to see.
There's a great community of families and we all enjoy helping with activities and fundraising events.
Every member of staff gives 100% and deserves a big thank you.

I cannot praise Waterside House enough and am so happy we found them to help us with mom's autumn years.

Reply from Caroline Griffiths, Home Manager at Waterside House

The team will be really pleased to know that their dedication and commitment is appreciated. I will pass your lovely kind words on to the team.

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Review from C O (Son-in-law of Resident) published on 15 November 2023 Submitted via Postal Card
Overall Experience

Waterside is always very well maintained and all areas are cleaned to a high standard. Residents are very well cared for and regular activities and entertainment ensure that they do not become bored. My mother-in-law enjoys the food and is actually eating more than she did previously at home. The regular religious services on a Sunday are a particularly welcome highlight of the week for her.

Reply from Caroline Griffiths, Home Manager at Waterside House

Many thanks for your review, it is much appreciated and also the kind words. The team will be really pleased to know that their dedication and commitment is appreciated. I will pass on to the team your lovely kind words.

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Review from S R (Daughter of Resident) published on 26 April 2023 Submitted via Website
Overall Experience
The staff at the home are all so kind and caring. They make the residents feel loved and cared for every single day. The home has two fantastic ladies who are the event ladies and they do a wonderful job making sure that the residents have fun each and every day. They had a wonderful Mother’s Day afternoon tea event, St Patrick’s Day event and have a fun day planned for Easter, including residents and their families.
The food is lovely and the rooms are also very homely.

When you visit you can feel the happy, caring vibe in the home, which is so nice when you are trusting them to look after your loved one.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for the lovely review and comment made, I will ensure that all your kind words are passed on to my brilliant staff team at Waterside House.

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Review from J M (Grandson of Resident) published on 26 April 2023 Submitted via Website
Overall Experience
My Nan is at the home and she is settled and happy here. The staff are all kind and caring. It is clear to see whenever we visit that she is well looked after and that all the staff know my Nan and all show so much kindness to her everyone they see her.

The home is always so clean and my nan's room is lovely. It feels like a nice place to be and not an old people’s home. Nan is always at a party or doing an activity which she loves and we love to see her so happy.

Reply from Caroline Griffiths, Home Manager at Waterside House

Thank you for the lovely review and comment made, I will ensure that all your kind words are passed on to my brilliant staff team at Waterside House.

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Review from H W (Daughter of Resident) published on 2 November 2022 Submitted via Website
Overall Experience

The care received by my dad at Waterside House was second to none. All staff members genuinely seemed to take great pride in their jobs and this was reflected in how kind and compassionate they are towards all of the residents. As someone whose father has dementia, you often worry that other people do not understand the nuance of the disease and how this can manifest itself in agitation and discontent. At Waterside House, the carers are experts in dementia care. We cannot thank them enough for taking such fantastic care of Dad while he was in respite there. We really would recommend Waterside House to anyone who needs it.

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Review from S S (Daughter of Resident) published on 20 September 2022 Submitted via Website
Overall Experience
My mother has been a resident of Waterside House Care Home since June 2022. I cannot fault the care she has received. All staff have gone over and above my expectations in all areas of her care. They have taken the time to get to know her and understand how her dementia affects her day-to-day life.

If I have had a concern this has been dealt with in a professional and speedy manner, nothing is too much trouble.

Reply from Caroline Binnersley, Home Manager at Waterside House

Many thanks for your review, it is much appreciated and also the kind words. The team will be really pleased to know that their dedication and commitment are appreciated. I will pass your lovely, kind words to the team.

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Review from Steven T (Son of Resident) published on 23 August 2022 Submitted via Website
Overall Experience
Our mother has been a resident in Waterside House for over a year now and my first thoughts of the home have not changed. Every member of the staff is more than happy to help out, the home is clean and tidy which means it's safe for the residents to get around and standards are kept. The kitchen staff cook good and wholesome food for sixty residents day after day which is no mean feat, the domestic staff clean the rooms every day. Moving Mom here is still the best thing we did as a family as she is kept busy with the various activities that the home does, encouraging the residents to take part.
Without moving Mom to Waterside House, I'm not sure how her overall health would be now!

A big thanks to all the staff for showing respect and dignity to our mom and for doing what you do to make our loved ones' lives as good as they can be. Gold star again.

Reply from Caroline Binnersley, Home Manager at Waterside House

Many thanks for your review, it is much appreciated and also for the kind words. The team will be really pleased to know that their dedication and commitment are appreciated. I will pass on to the team your lovely kind words.

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Review from Janet S (Daughter of Resident) published on 9 August 2022 Submitted via Postal Card
Overall Experience

I can only say the help and support my mother has received has been excellent. We as a family have also had all problems sorted out by the care staff.

Reply from Caroline Binnersley, Home Manager at Waterside House

Many thanks for your review, it is much appreciated and also for the kind words. The team will be really pleased to know that their dedication and commitment are appreciated. I will pass on to the team your lovely kind words.

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Review from J R (Sister of Resident) published on 22 December 2021 Submitted via Postal Card
Overall Experience

Waterside House is a wonderful place. I am always very impressed by the loving care, not just between carers and residents but also between residents and residents and carers and carers. The carers do as much as they possibly can to accommodate the wishes of the residents, their family and their friends. You are always made to feel welcome, whether you have gone to visit or are speaking on the phone. The way they have dealt with the pandemic has been heroic, remaining cheerful and friendly throughout.

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Review from Jill S (Daughter of Resident) published on 13 December 2021 Submitted via Postal Card
Overall Experience

Waterside is an absolutely unique home. The caring staff become like family which during the Covid restrictions have proved comfort beyond words. The happy smiling faces of the residents are a joy to see. Words cannot express our gratitude.

Reply from Caroline Binnersley, Home Manager at Waterside House

Thank you for your lovely review; we like to feel that we are one big family at Waterside House and thank all the families for their understanding and support at this difficult time. The staff love to hear the lovely feedback.

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Review from R N (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card
Overall Experience

Everyone at Waterside is cheerful and helpful both in person and on the phone. Each individual member of staff has developed a happy and jovial relationship with Dad. Despite his dementia, Dad always has a smile for all of them. This gives us, his family, great peace of mind. We know he is happy and well looked after there.

Reply from Caroline Binnersley, Home Manager at Waterside House

Many thanks for your review it is much appreciated and also for the kind words. The team will be really pleased to know that their dedication and commitment is appreciated.

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Review from Diane L (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card
Overall Experience

All of the staff are extremely caring and all work extremely hard. Nothing is ever too much trouble and I am always made to feel welcome. My mum is very well looked after, in a clean homely environment, it's like a home from home. The care is always very dignified. The knowledge, from all staff, of dementia, is very apparent whilst my mum is cared for. A huge well done to each and every member of staff, you do an amazing job.

Reply from Caroline Binnersley, Home Manager at Waterside House

Many thanks for your review it is much appreciated and also for the kind words. The team will be really pleased to know that their dedication and commitment is appreciated.

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Review from Brian W (Son of Resident) published on 1 December 2021 Submitted via Postal Card
Overall Experience

The care Mum has been given has been first class, with the staff and care support also being brilliant. I would recommend the Waterside House to anyone with a person requiring residential help.

Reply from Caroline Binnersley, Home Manager at Waterside House

Many thanks for your review it is much appreciated and also for the kind words. The team will be really pleased to know that their dedication and commitment is appreciated.

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Review from Jillian E (Daughter of Resident) published on 26 November 2021 Submitted via Website
Overall Experience
Mom is very well looked after and appears to be treated with affection by the staff. She is included in the many activities provided by the home and I believe she is being helped to live her best life possible at this stage of her life. When Mom has been ill, she has been supported by the staff to get back to health in a very caring way. I feel content that she is in a safe and caring environment and this gives me peace of mind too. She enjoys the homemade food too and is better nourished than when she was self-caring.

The chaplain and the activities staff are second to none and I know that the support they give enhances the home experience and is invaluable to stimulate positive mental health. I appreciate the Christian ethos of the home and feel that this translates into good care for the residents. Thank you, everyone.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

  • 30 Jan 2025

    Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...

  • 30 Jan 2025

    A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...

Upcoming Events

There are no upcoming events for Waterside House.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Accreditations

There are no accreditations posted yet for Waterside House.

Meet the Team (1)

Caroline Griffiths
Caroline GriffithsJob Title:Care Home ManagerJoined: 2022

Caroline Griffiths is the dedicated care home Manager at MHA Waterside House, bringing over 30 years of experience in the care sector. For the past three years, she has led the team at Waterside House with warmth, empathy, and a deep-rooted passion for person-centred care. Caroline’s extensive experience has shaped her into a compassionate and proactive leader who strives to create a supportive, homely environment where residents are treated with dignity and respect.

Her commitment to making each day meaningful for those who have faced life’s challenges is at the heart of her approach. Outside of her role, Caroline enjoys spending quality time with her husband, two children, and grandchildren, as well as indulging in long walks and shopping.

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