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Waterside House

41 Moathouse Lane West, Wolverhampton, West Midlands WV11 3HA
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Waterside House, Wolverhampton
Waterside House, Wolverhampton
Waterside House, Wolverhampton

MHA Waterside House provides residential and dementia care for up to 60 residents within a comfortable and accessible living environment. Located just a short distance from Wednesfield shopping centre and Bentley Bridge retail park, with scenic spots like the nearby canal adding to its appeal. The home is made up of four distinct wings—Bluebell, Primrose, Magnolia, and Heather—each featuring en-suite rooms, lounges and shared dining areas.

The landscaped gardens offer...  

Care Provided by Waterside House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,162 - £1,317N/A
Residential Dementia Care£1,376 - £1,592N/A

Contact Waterside House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Waterside House Reviews (60)

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9.9

Waterside House has a Review Score of 9.9 (9.916) out of 10, based on 27 reviews in the last 2 years. Over all time Waterside House has 60 reviews.

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Review from Carol S (Daughter of Resident) published on 18 June 2021 Submitted via Website
Overall Experience

From the very first visit to Waterside House, I knew that my Mom would be happy there and that myself and our family would have peace of mind with Waterside House being Mom's new home. The amazing care, support and compassion that all the staff show towards my Mom and to all of her family is second to none. I have witnessed all residents being treated equally and fairly at all times whilst visiting. There is always some activity or some sort of entertainment going on at Waterside House to suit everyone, including Sunday services. Waterside House is an extraordinarily clean and contemporary accommodation with lovely gardens and in a quiet location. I always find Mom and other residents very clean and well kept. I can't speak highly enough of Waterside House, its carers and its ethos.

Reply from Daniel Cash, Home Manager at Waterside House

Many thanks for your kind words and review. The team have worked really hard to keep everyone safe and well and they will be really happy to hear your feedback.

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Review from Stephanie Q (Daughter of Resident) published on 9 November 2020 Submitted via Website
Overall Experience
My father was a resident until July 2020.
During the short time, he spent at Waterside he could not have had better care. He was always saying how safe he felt and how kind everyone was.
In his last few days, the staff and Vicar went over and above to ensure his end of life plan was just right whilst never forgetting how we his children were feeling.

I couldn't have asked for anything better for Dad and would highly recommend MHA Waterside House to anyone who wants care for their loved one which is second to none.

Reply from Linda Lovatt, Home Manager at Waterside House

Thank you so much for your kind words. It was our pleasure and privilege to care for Dad, also to get to know yourself. My door is always open for a chat.

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Review from Joy S (Daughter of Resident) published on 23 October 2020 Submitted via Postal Card
Overall Experience
Myself and all my family are so pleased with the individual care and high standard of support that my mother is receiving - which we would describe as outstanding.
They have a very motivated pastor and activities team who provide activities and fun sessions for the residents, posting regular updates and photos on FaceBook and good communication.

The care home is more than fit for purpose, clean, spacious rooms with beautiful outdoor space and gardens. A lovely care home.

Reply from Linda Lovatt, Home Manager at Waterside House

Thank you for your kind words. I am very proud of my team at Waterside, and it’s a pleasure to care for your mum. It’s been a pleasure to get to know you as a family; my door is always open.

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Review from Lynn V (Daughter of Resident) published on 22 October 2020 Submitted via Postal Card
Overall Experience

I am very impressed by the high level of care provided. The family have never had any cause for concern. I would recommend Waterside House wholeheartedly. Wonderful, caring staff.

Reply from Linda Lovatt, Home Manager at Waterside House

Thank you for your lovely review and kind words; it is our pleasure and privilege to look after your loved one.

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Review from John H (Husband of Resident) published on 22 October 2020 Submitted via Postal Card
Overall Experience

My impression of the name of 'Waterside House' will be foremost in my mind after the care taken of my wife during her stay. She could not have had any better care. She was respected by all the staff and I felt that she was 'part and parcel' of the home. From the manager throughout, the whole staff were committed to the care of the residents and indeed the relatives of the residents too! I will have memories of events which affected my wife - the likes and dislikes in food, hot cups of tea. My family members and I always had a wonderful welcome on visitors' days and the same when leaving the home. We hope that we will be regarded as 'friends' of Waterside House.

Reply from Linda Lovatt, Home Manager at Waterside House

Thank you so much for the kind words; it was a pleasure to care for your wife. We also have fond memories of our time with yourself as a family, you will always be welcome at Waterside House so please do not be strangers.

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Review from Neil S (Son of Resident) published on 24 February 2020 Submitted via Website
Overall Experience
Some nine months now that Mom has been a resident at Waterside and from the outset, we could not have asked for better.
The care received is second to none, with nothing being too much trouble.
All staff are so caring, friendly and genuine in their love for residents.
Activities and events are daily held and are of a very high standard, catering for the needs of all.
When we first moved Mom in, we were told that this was to be treated as HER home in every aspect and this has proved to be very true.
It has been such a blessing to ourselves that we know she is in such a lovely home.
Cannot say how great the staff are; just terrific.

Thank you all.

Reply from Linda Lovatt, Home Manager at Waterside House

Thank you for you review and kind words; we are so happy that your Mom has settled into her new home. If you have any concerns or queries please free to see me as my door is always open. I will pass your kind words onto the team.

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Review from Keith J (Son-in-law of Resident) published on 3 January 2019 Submitted via Website
Overall Experience

My mother-in-law has seemed to gain a second chance at life, happier and healthier. Even though her mind may not be complete, her life is better now she is in Waterside. The staff at Waterside are excellent and are professional and caring. I would recommend Waterside to anyone, whose relatives suffer from this condition.

Reply from Sally Ann Matts, Home Manager at Waterside House
Thank you for your lovely review. When I read your comments to the staff they are so proud and happy to hear that your Mother- in law's outlook on life has improved. She has settled well at Waterside House and made lots of friends.

Thank you again for your comments.

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Review from Joanne C (Respite Resident) published on 18 December 2018 Submitted via Website
Overall Experience
My father had a two-week stay at Waterside House, private respite, in order to allow us to have a break to recharge our batteries. My father's room was a lovely decent size and it was clean. The staff, with whom we had regular daily contact with, were kind, caring and couldn't do enough for my father and also us as visitors. On a couple of occasions, the lounge was busy with residents having sing-alongs, lots of interaction with the residents from staff was witnessed, there was a lovely atmosphere on these occasions.

My father enjoyed his cigarettes and we regularly sat outside in the lovely garden area. Thank you all concerned at Waterside House.

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Review from Susan K (Daughter of Resident) published on 3 October 2018 Submitted via Postal Card
Overall Experience

I am very happy with the care I see given to all residents. It is a place I would like to spend my last years if I were in need of that care.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you so much for taking time to complete this review; it is lovely to hear that Waterside is somewhere you yourself would spend your last years if needed.

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Review from Elizabeth R (Daughter of Resident) published on 3 October 2018 Submitted via Postal Card
Overall Experience

Excellent care. Wonderful staff. Friendly environment for residents and family member. Our family experience at this care home has been fabulous, every staff member is very helpful from the kitchen staff, domestics and laundry staff right to the management and seniors. As a family, we are pleased our mum is in here.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for taking time to give such a lovely review; we are so happy you would recommend us to others, your Mum is a pleasure to know and keeps us smiling.

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Review from Bryn G (Son of Resident) published on 13 September 2018 Submitted via Postal Card
Overall Experience

We were asked to attend a six monthly care plan review to ascertain that the care plan in place for my mother meets with our approval and also any question that we needed to ask could be discussed. The staff were excellent, very understanding and caring, not only at the meeting but every time we visit. It is comforting to know that our loved one is being well cared for in this environment.

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Review from Lynn G (Daughter of Resident) published on 28 August 2018 Submitted via Postal Card
Overall Experience
My father has been a resident for 18 months, during this time I have found the staff to be very caring and communicate any problems Dad has. I believe he enjoys his days here, having a laugh with them.

He always looks clean and tidy and they cope with his toileting. I very much appreciate this and know from my experience of caring at home that this can be tricky to plan. It always amazes me, but give me peace of mind, that Dad is being treated with such kindness and love. Dad would probably want me to mention the food - 'It's excellent'. Nothing left on the plate here. The management is always available if we have a problem and always approachable.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for your lovely comments; we will pass them on to the team especially the kitchen. We are so glad your Dad is so happy at Waterside, he certainly is part of the family.

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Review from Kevin B (Son of Resident) published on 17 August 2018 Submitted via Website
Overall Experience
Moved mom from an Extracare self-contained flat to Waterside House to get the extra support she needs now her dementia has progressed. We have found the facilities and staff at Waterside to be first class, the building is being redecorated to a high standard and all the staff are friendly and nothing is too much trouble.
With the security in and out of the building, it is a much safer environment for her to live in and helps us knowing she is well cared for.
We have seen a marked improvement to her outlook on life, even cracks the odd joke now.
She now has company throughout the day and has made lots of new friends, so the depression of living alone has almost disappeared.

She has her own bedroom with ensuite if she wants some alone time, but spends most of the day in the dayroom with friends and staff.

Reply from Sally Ann Matts, Home Manager at Waterside House
Thank you for your lovely review. When I read your comments to the staff they were so proud and happy to hear that Mom's outlook on life has improved. Mom has settled well at Waterside House and made lots of friends.

Thank you again for your comments.

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Review from M B (Resident / Service User) published on 13 August 2018 Submitted via Postal Card
Overall Experience

Very helpful, always someone to talk to. Very good meals. Bedding clean and comfortable.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for your review. It was lovely meeting you, I’m glad you enjoyed your stay and we hope you will come and visit soon.

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Review from Helen C (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card
Overall Experience

Fantastic home, the staff have been brilliant looking after my mum. She has enjoyed her respite stay and wants to go again as there is plenty to keep mum occupied. Highly recommend the staff, they were lovely and friendly.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for the review. Your Mum thoroughly enjoyed her stay with us and we are pleased to receive the positive feedback from yourself with regards to care provided by Waterside House. We look forward to seeing your Mum again in the future.

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Review from Brian K (Brother of Resident) published on 13 August 2018 Submitted via Postal Card
Overall Experience

My brother was resident here for 22 months and was happy and content and really believed he was a favoured resident by the staff and visiting activity leaders. He enjoyed the company of the other residents although he liked his own company which has always been a way of life. Unfortunately, he had to be admitted to a nursing home as his health deteriorated and needed one to one attention. As a family, we are extremely grateful for the care and attention he received during his residency.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for your lovely review and the excellent feedback you have given. We wish your Brother well and will miss him at Waterside House.

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Review from Margaret H (Sister of Resident) published on 7 August 2018 Submitted via Postal Card
Overall Experience

My sister went to Waterside House April 10th of this year. She has been treated with dignity and support and any issues that arise are dealt with quickly ensuring her safety and well being. Unfortunately, she is not mentally able to complete this review.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you so much for your comments about the care your sister has received at our home. To describe the care as good and that your sister was treated with excellent dignity is indeed an accolade and one I know the staff will be proud to hear. Once again thank you for your comments.

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Review from Karen W (Daughter of Resident) published on 23 August 2017 Submitted via Postal Card
Overall Experience

Poor communication on all levels. Poor management. Lack of knowledge re staff - no common sense, poor caring skills, lazy. Lack of motivation. Poor attitude.

Needs refurbishing, smells. Very hot, poor ventilation. No stimulation for residents. Would advise others not to put their loved ones in the home.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for sharing your concerns with us about your experience at our home. We would very much like the opportunity to meet with you to discuss your concerns in more detail, please could you contact us if you would like this to be arranged?

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Review from Paula C (Daughter of Resident) published on 9 August 2017 Submitted via Postal Card
Overall Experience

Happy with Mom's care, highly recommend.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for taking the time to tell us how happy you are with the care provided for your Mom, the team will be pleased to hear how highly you think of them.

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Review from Lynn J (Daughter of Resident) published on 9 August 2017 Submitted via Postal Card
Overall Experience
My dad has been here for 2 years, and I can honestly say he has had brilliant care. The staff are caring and respectful. Nothing is too much trouble. They always keep me informed if there are any problems with dad.

I have no complaints, only admiration and respect for management and staff.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you so much for your comments about the care your Dad has received at our home. To describe the care as brilliant and nothing being too much trouble is indeed an accolade and one I know the staff will be proud to hear. Once again thank you for your comments.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

  • 30 Jan 2025

    Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...

  • 30 Jan 2025

    A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...

Upcoming Events

There are no upcoming events for Waterside House.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Accreditations

There are no accreditations posted yet for Waterside House.

Meet the Team (1)

Caroline Griffiths
Caroline GriffithsJob Title:Care Home ManagerJoined: 2022

Caroline Griffiths is the dedicated care home Manager at MHA Waterside House, bringing over 30 years of experience in the care sector. For the past three years, she has led the team at Waterside House with warmth, empathy, and a deep-rooted passion for person-centred care. Caroline’s extensive experience has shaped her into a compassionate and proactive leader who strives to create a supportive, homely environment where residents are treated with dignity and respect.

Her commitment to making each day meaningful for those who have faced life’s challenges is at the heart of her approach. Outside of her role, Caroline enjoys spending quality time with her husband, two children, and grandchildren, as well as indulging in long walks and shopping.

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