Waterside House

41 Moathouse Lane West, Wolverhampton WV11 3HA
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9.9 49 Reviews
  • Waterside House, Wolverhampton
MHA Waterside House provides residential and dementia care for up to 60 residents within a comfortable and accessible living environment. Located just a short distance from Wednesfield shopping centre and Bentley Bridge retail park, with scenic spots like the nearby canal adding to its appeal. The home is made up of four distinct wings—Bluebell, Primrose, Magnolia, and Heather—each featuring en-suite rooms, lounges and shared dining areas.

The landscaped gardens offer residents a peaceful retreat to enjoy nature. With a summer house, flower-filled pocket gardens, and patio seating areas, the outdoor spaces are perfect for relaxation and outdoor activities. Residents actively engage in gardening projects like the Pot Gang, growing vegetables such as tomatoes, chillies, and potatoes for meals.

Specialising in dementia and residential care, the team utilises innovative tools like interactive ‘magic tables’ and robotic pets to engage and comfort residents. Long-serving staff, many of whom have been part of the team since 2005, provide compassionate, consistent care. The home also offers spiritual support through a chaplain and a relatives’ support group to keep families connected.

Waterside House provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Waterside House are here to help.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1097 – £1243
  • Self-Funded Residential Dementia Care: £1300 – £1504

These prices are only a guideline, please contact Waterside House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Waterside House Reviews (49)

Total of 49, showing 41-49
9.9

Waterside House has a Review Score of 9.9 (9.902) out of 10, based on 17 reviews in the last 2 years. Over all time Waterside House has 49 reviews.

Overall Experience

  • 41
  • 7
  • 0
  • 0
  • 1

Date Published

49
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32

Review from Lynn G (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for 18 months, during this time I have found the staff to be very caring and communicate any problems Dad has. I believe he enjoys his days here, having a laugh with them.
He always looks clean and tidy and they cope with his toileting. I very much appreciate this and
know from my experience of caring at home that this can be tricky to plan. It always amazes me, but give me peace of mind, that Dad is being treated with such kindness and love. Dad would probably want me to mention the food - 'It's excellent'. Nothing left on the plate here. The management is always available if we have a problem and always approachable.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for your lovely comments; we will pass them on to the team especially the kitchen. We are so glad your Dad is so happy at Waterside, he certainly is part of the family.

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Review from Kevin B (Son of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved mom from an Extracare self-contained flat to Waterside House to get the extra support she needs now her dementia has progressed. We have found the facilities and staff at Waterside to be first class, the building is being redecorated to a high standard and all the staff are friendly and nothing
is too much trouble.
With the security in and out of the building, it is a much safer environment for her to live in and helps us knowing she is well cared for.
We have seen a marked improvement to her outlook on life, even cracks the odd joke now.
She now has company throughout the day and has made lots of new friends, so the depression of living alone has almost disappeared.
She has her own bedroom with ensuite if she wants some alone time, but spends most of the day in the dayroom with friends and staff.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for your lovely review. When I read your comments to the staff they were so proud and happy to hear that Mom's outlook on life has improved. Mom has settled well at Waterside House and made lots of friends.
Thank you again for your comments.

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Review from M B (Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, always someone to talk to. Very good meals. Bedding clean and comfortable.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for your review. It was lovely meeting you, I’m glad you enjoyed your stay and we hope you will come and visit soon.

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Review from Helen C (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, the staff have been brilliant looking after my mum. She has enjoyed her respite stay and wants to go again as there is plenty to keep mum occupied. Highly recommend the staff, they were lovely and friendly.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for the review. Your Mum thoroughly enjoyed her stay with us and we are pleased to receive the positive feedback from yourself with regards to care provided by Waterside House. We look forward to seeing your Mum again in the future.

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Review from Brian K (Brother of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was resident here for 22 months and was happy and content and really believed he was a favoured resident by the staff and visiting activity leaders. He enjoyed the company of the other residents although he liked his own company which has always been a way of life. Unfortunately, he had to
be admitted to a nursing home as his health deteriorated and needed one to one attention. As a family, we are extremely grateful for the care and attention he received during his residency.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for your lovely review and the excellent feedback you have given. We wish your Brother well and will miss him at Waterside House.

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Review from Margaret H (Sister of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister went to Waterside House April 10th of this year. She has been treated with dignity and support and any issues that arise are dealt with quickly ensuring her safety and well being. Unfortunately, she is not mentally able to complete this review.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you so much for your comments about the care your sister has received at our home. To describe the care as good and that your sister was treated with excellent dignity is indeed an accolade and one I know the staff will be proud to hear. Once again thank you for your comments.

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Review from Karen W (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor communication on all levels. Poor management. Lack of knowledge re staff - no common sense, poor caring skills, lazy. Lack of motivation. Poor attitude.


Needs refurbishing, smells. Very hot, poor ventilation. No stimulation for residents. Would advise others not to put their loved ones

in the home.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for sharing your concerns with us about your experience at our home. We would very much like the opportunity to meet with you to discuss your concerns in more detail, please could you contact us if you would like this to be arranged?

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Review from Paula C (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with Mom's care, highly recommend.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you for taking the time to tell us how happy you are with the care provided for your Mom, the team will be pleased to hear how highly you think of them.

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Review from Lynn J (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for 2 years, and I can honestly say he has had brilliant care. The staff are caring and respectful. Nothing is too much trouble. They always keep me informed if there are any problems with dad.
I have no complaints, only admiration and respect for management and staff.

Reply from Sally Ann Matts, Home Manager at Waterside House

Thank you so much for your comments about the care your Dad has received at our home. To describe the care as brilliant and nothing being too much trouble is indeed an accolade and one I know the staff will be proud to hear. Once again thank you for your comments.

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Waterside House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Waterside House is calculated as follows: ( (185 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 204 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterside House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

Meet the Team (1)

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Caroline Griffiths

Job Title: Care Home Manager

Joined: 2022

Caroline Griffiths is the dedicated care home Manager at MHA Waterside House, bringing over 30 years of experience in the care sector. For the past three years, she has led the team at Waterside House with warmth, empathy, and a deep-rooted passion for person-centred care. Caroline’s extensive experience has shaped her into a compassionate and proactive leader who strives to create a supportive, homely environment where residents are treated with dignity and respect.


Her commitment to making each day meaningful for those who have faced life’s challenges is at the heart of her approach. Outside of her role, Caroline enjoys spending quality time with her husband, two children, and grandchildren, as well as indulging in long walks and shopping.

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