Whitegates

My father was at Whitegates from August to December 2022. He loved his time there. He was beautifully cared for, he always looked smart, shaved and showered. He loved mixing with all the residents, teasing the staff and all the different activities. In his final days, the care and love he received from the staff were exceptional and the sympathy, care and understanding that his wife and daughters were shown by the staff, will always remain with us as a very cherished memory. I can not recommend Whitegates and its staff more highly.

I am the sister-in-law of the resident who was born with Down's syndrome and now has dementia, her age is 67. It took my sister-in-law a while to settle but she is fine now and well looked after. One slip, my sister-in-law walks about a lot and she walked out of their main door at 12:30 pm some weeks ago, she walked about a quarter of a mile to the local pub in our town. It has been all sorted out now. Then just four weeks later, I visited at 3 pm to find a gentleman outside, door open again. That has been all sorted out now. Thank goodness.

My mum moved to Whitegates in January. The room she has is lovely, always clean and comfy. The staff are all very friendly and do their best to help Mum with all her day-to-day problems. It is so good to know Mum is safe day and night.

The staff are kind and courteous and they all seem dedicated to caring for the residents. Mum's room is always clean and tidy. When visiting I am always made very welcome and never feel that I am in the way.

Whitegates does a fantastic job. The staff have a wonderful relationship with my mother and the care they provide is faultless. She has a lovely sunny room and although she is not able to participate in activities, they are always on offer. The food is very good too!

I went away a few times in June 2022 and never once had to worry about my husband. He's been in Whitegates more than 13 years and would not want to be anywhere else. He knows all the staff, and (importantly) they know him well and cope with his moods and occasional aggression. He is always clean and well-presented, and the staff attend fairly quickly when he needs help. They are unfailingly patient with him and actually seem to care, not just because they are paid to do so.

No problems at all. My husband has been in Whitegates for over four years and has been very well cared for all the time. He can be difficult, but he is clean, in spite of his dislike for water. His toenails are a respectable length (full marks to those who managed it!) and he has a continual supply of 'Hot sweet tea'.

My nan has only been at Whitegates for a couple of months, but so far our experience has been positive! She has a lovely bright and clean room and has been made very welcome. She has settled in quicker than we expected and all the staff have been wonderful in helping her to settle into her new home with such kindness, care and support.

Extremely happy with the care provided for our loved one. Always helpful. The service is first-class, our loved one is safe, loved and well cared for.

Overall very good. The staff are friendly, nothing is too much trouble. Always helpful and open to questions, a joy to visit.

My Dad has been in Whitegates for over 3 years and the later part of that has been very trying for everyone due to the pandemic and my health. I've been so grateful for the care and diligence the home has provided for my Dad and other residents. Which is such a relief as being a former carer in the community, letting someone else care for my Dad is an ongoing worry for myself, but eased knowing that Whitegates is doing their job well.

My mother remains very happy at Whitegates. She has been there for over a year now. It took time for her to adjust to leaving her own home, although it had become inevitable. We have complete trust that she is well cared for, the staff are unfailingly helpful and caring. They are what makes it, and enabled her to feel safe and content, facilities are also good. It has the feel of a home and definitely not an institution. Despite restrictions over the past year or so, everyone did their best to keep residents safe and that has paid off with people remaining as healthy and active as can be expected.

My Dad went into Whitegates for respite care almost two years ago and became a permanent resident shortly afterwards. He has a rare form of dementia which isn't easy to understand or deal with, but every step of the way Whitegates management and staff have done their best to understand and help not just him, but also us. Their care is attentive and kind. They have made my father feel like one of their family and despite all the emotional difficulties of putting him into residential care (and it's never an easy decision) I feel very confident leaving him in their hands. They have been exceptionally good during Covid 19, going above and beyond to keep residents and staff safe, but also doing their very best to maintain family contact in difficult circumstances.

My sisters and I are very pleased that we found Whitegates for our mother. She is safe and cared for.

My Dad first went to Whitegates for respite care due to his declining health and I couldn’t be happier with the care and support he has received there and he is now a full-time resident. It is well run with friendly staff and offers a lot more than other homes I looked into and I highly recommend Whitegates.

My sister-in-law's dementia does not allow her to voice or write an opinion. I try to visit her every five days, which means I can only have a superficial impression of the aspects listed, hence the 'good' rather than 'excellent' ratings in some instances. However, if there has been any sort of practical problem which needed sorting, there has been real cooperation on the part of the staff. As always, the kindness shown towards the residents by the staff is exemplary.

Having had my sister here for 12 months, and being Lasting Power of Attorney to my cousin, I decided this was the best care home for my cousin to live. The standards are excellent and the staff are first class.

When we were viewing care home for my mother, we were pleasantly surprised by the warm welcome we received at Whitegates Care Home. My mother was happy to move in and has received excellent care over the last 4 years. As my mother's care needs have changed, the staff have adapted to cater for them fully, whilst preserving my mother's dignity. Staff have been extremely caring and supportive of us as a family. Unreservedly recommended.

Staff were friendly and welcoming. Once with my Nan, there was minimal 'disturbance' but they were kind and considerate.

My father has been living at Whitegates for just over a year. He feels totally safe, happy and cared for. Whatever his needs have been, over the past year, they have always been dealt with swiftly and efficiently. I could not be happier knowing how well he is being cared for. The staff are always friendly and cheerful ... one big happy family.