Whitegates Care Home is rated "Outstanding" by the CQC (July 2023) and is situated in the pretty market town of Bromyard and provides friendly and professional care for older, frail residents with various care needs. Whitegates is proud of its reputation within the local community.
The home ensures quality of life and dignity is paramount for all its residents and the ethos of the home is 'to provide the kind of...
Whitegates Care Home is rated "Outstanding" by the CQC (July 2023) and is situated in the pretty market town of Bromyard and provides friendly and professional care for older, frail residents with various care needs. Whitegates is proud of its reputation within the local community.
The home ensures quality of life and dignity is paramount for all its residents and the ethos of the home is 'to provide the kind of care that they would provide for the most loved person in the family', this ethos is at the heart of everything the staff do.
Residents are encouraged to remain and become active both in and outside the home with strong community links that provide a full range of activities.
Whitegates has been awarded the prestigious Gold Standard Framework (GSF) for palliative and End of life care.
The fees are agreed following an assessment. This ensures we provide the right level of care and support. The fees include all services apart from Hairdressing, Chiropody.
The price(s) shown are provided by the care home. Contact Whitegates for full pricing details and T&Cs.
Contact Whitegates to confirm what's included and get a personalised quote:
Whitegates has a Review Score of 9.8 (9.752) out of 10, based on 11 reviews in the last 2 years.
Over all time Whitegates has 71 reviews.
I chose this home for my elderly friend for a two-week respite stay after he came out of the hospital. I looked around the home first and was very impressed by the kindness of the staff. All the patients look well cared for and happy. My neighbour stayed here for a couple of weeks just before...
I chose this home for my elderly friend for a two-week respite stay after he came out of the hospital. I looked around the home first and was very impressed by the kindness of the staff. All the patients look well cared for and happy. My neighbour stayed here for a couple of weeks just before Christmas and was really well looked after. The staff were so kind.
Thank you for your kind feedback. We're so pleased you felt confident choosing our home and your friend was well cared for. Your comments mean a lot and will be shared with the team.
My dear friend lived at Whitegates for a few years following a long stay at hospital. The care he had was nothing short of miraculous. We didn't expect him to be with us for long, but with the love and care he received, he learnt to walk again and regain control over his life. Thank you to the...
My dear friend lived at Whitegates for a few years following a long stay at hospital. The care he had was nothing short of miraculous. We didn't expect him to be with us for long, but with the love and care he received, he learnt to walk again and regain control over his life. Thank you to the incredible staff for everything you do.
From the time I moved into this care home I have found everything to be of the uppermost excellence, therefore there is nothing more I can add.
From the time I moved into this care home I have found everything to be of the uppermost excellence, therefore there is nothing more I can add.
She gets hugs when needed and reassurance when she is struggling. That goes out to the family as well. Having Dementia could mean that person is lonely, angry,...
Thank you everyone .
Excellent care home where residents are looked after with care and empathy in beautiful surroundings and where their family and friends can visit them with ease.
They have a lovely dining room where they have a choice of food from a menu at each mealtime and a comfortable lounge where...
Excellent care home where residents are looked after with care and empathy in beautiful surroundings and where their family and friends can visit them with ease.
They have a lovely dining room where they have a choice of food from a menu at each mealtime and a comfortable lounge where entertainment is laid on for residents.
I went to visit an old friend Alan, and was truly impressed with the facilities and staff. From the front door all the way through the building, it was light, bright and smelled lovely. The staff were friendly and knew the residents all by name which was great to see. I was offered a coffee and was...
I went to visit an old friend Alan, and was truly impressed with the facilities and staff. From the front door all the way through the building, it was light, bright and smelled lovely. The staff were friendly and knew the residents all by name which was great to see. I was offered a coffee and was made to feel very welcome. What a joy to behold a "care home" which actually felt like it was the clients homes and not an institution. I was lucky to see a new bedroom" wow it's nicer than my bedroom at home. Alan was relaxed and happy and must have chatted too much as, when i left he was dozing in the lounge. Anyone considering a place of safety for a loved one, which is a home from home please visit here !!
Thank you so much for taking the time to share such a wonderful review. It truly means a great deal to us.
We are delighted to hear that you felt welcomed and that the home made such a positive impression from the moment you arrived. Our team works very hard to ensure the environment is warm,...
Thank you so much for taking the time to share such a wonderful review. It truly means a great deal to us.
We are delighted to hear that you felt welcomed and that the home made such a positive impression from the moment you arrived. Our team works very hard to ensure the environment is warm, homely, and caring, so it's especially rewarding to know this came across during your visit.
It was lovely to hear how relaxed and happy Alan was - that is exactly what we strive for every day. Your kind words about our staff, facilities, and the overall atmosphere of the home will be shared with the team, as feedback like this is incredibly encouraging.
Thank you again for your thoughtful recommendation. You are always very welcome to visit.
Warm regards,Becky
My dad has been at Whitegates for a few years, he is very well cared for by super staff who attend to his every need. The staff feed, wash and dress him, he is always very calm and happy. Staff take him out on trips to local cafes we go and meet him there. There are weekly activities emailed to us...
My dad has been at Whitegates for a few years, he is very well cared for by super staff who attend to his every need. The staff feed, wash and dress him, he is always very calm and happy. Staff take him out on trips to local cafes we go and meet him there. There are weekly activities emailed to us which we are welcome to go to. I cannot recommend this place highly. We are very lucky he is so well cared for.
Whitegates has been an absolute blessing for our family. My stepdad, who is living with dementia, receives truly outstanding care here. The staff are not only professional and knowledgeable, but also genuinely kind, patient, and compassionate. It's clear they truly care about the residents as...
The musical activities in particular have been incredibly special. Watching my dad completely immersed in the music, often sitting and conducting with such joy and focus, is deeply moving. It's like he enters a whole new world - one where he's fully engaged and alive in the moment. These moments are priceless for all of us. Thank you, Whitegates, for everything you do. You've made a difficult journey so much easier, and we're incredibly grateful.
We're so pleased to hear how much Whitegates has meant to your family and your stepdad. It's wonderful to know that our care and support have brought comfort and peace of mind to you all. Our team works hard to create a home where everyone is valued as an individual and where families feel included...
We're so pleased to hear how much Whitegates has meant to your family and your stepdad. It's wonderful to know that our care and support have brought comfort and peace of mind to you all. Our team works hard to create a home where everyone is valued as an individual and where families feel included every step of the way, so your feedback means a great deal to us. I'll share your lovely comments with the team, who will be so pleased to hear how their care and dedication have made such a positive difference. We're especially happy to hear how much your stepdad enjoys the musical event; moments like those are exactly why we do what we do. Your words mean a great deal to us, and we're so glad to be able to support your family.
My husband has been living well with dementia at Whitegates Care Home since February 2025.Care staff are caring, kind and well aware of Alan's wants and all his needs are met with empathy and respect. Management have ensured that a person centred plan of care is in place and I am involved in all...
Thank you
Thank you so much for taking the time to share such a heartfelt review. We're truly delighted to hear that Alan is living so well with us at Whitegates and that you feel supported and involved in his care. Our team is passionate about providing care and support that respects each individual's...
Thank you so much for taking the time to share such a heartfelt review. We're truly delighted to hear that Alan is living so well with us at Whitegates and that you feel supported and involved in his care. Our team is passionate about providing care and support that respects each individual's preferences, and it's wonderful to know this is reflected in Alan's daily experience. Your kind words mean a great deal to our care staff, kitchen team, management, and activity coordinators - they'll be thrilled to know their efforts are making a positive difference. Thank you again for your trust and appreciation. We're proud to be part of Alan's journey and will continue to support both of you with empathy, respect, and dedication.
Outstanding care home. We visited and had Christmas Lunch with our friend who we have POA for. The staff always make us feel welcome and nothing is too much trouble for either the resident or the visitor. So pleased we found this care home and would have no hesitation recommending it to anyone in...
Outstanding care home. We visited and had Christmas Lunch with our friend who we have POA for. The staff always make us feel welcome and nothing is too much trouble for either the resident or the visitor. So pleased we found this care home and would have no hesitation recommending it to anyone in need cof are services.
Very good.
Very good.
We moved a friend who was 80 years old, was incapable of being alone and had early signs of dementia from a home in Lincolnshire to Whitegates due to location. The friend's wife died and we had POA as they had no family. Being 8 miles away makes it easy for us to visit 3 times a week on...
I have been to several care homes visiting relatives over the past 10 years and Whitegates is by far the best I have ever experienced. The staff are caring and empathetic and they have enough of them (most homes seem to be understaffed), many with a lot of service years - so much experience. Excellent facilities, lovely rooms, great food - it really is like a 5-star hotel. Exceptionally well managed by a great team.
Thank you for leaving such lovely comments it's such a pleasure to look after your loved one. I will share your feedback with the team!
Whitegates is well maintained and regularly upgraded, which keeps it looking very pleasant and clean. My father is extremely well cared for and the staff are kind, friendly and treat him like family. The entertainment on offer is very interactive with great trips out and wonderful performers....
Whitegates is well maintained and regularly upgraded, which keeps it looking very pleasant and clean. My father is extremely well cared for and the staff are kind, friendly and treat him like family. The entertainment on offer is very interactive with great trips out and wonderful performers. Families are always invited to take part if they would like to, and I couldn't wish for a better care home to look after my dad.
Thank you Mandy, it's wonderful to hear these positive comments, and great to see how much your Father benefits from the activities and trips out of the home.
This is a wonderful place. Superb care and smiling attentive staff at all times. No better care Anywhere! My husband, who is a stroke survivor, has made significant progress, particularly with his mobility. I cannot thank the staff enough.
This is a wonderful place. Superb care and smiling attentive staff at all times. No better care Anywhere! My husband, who is a stroke survivor, has made significant progress, particularly with his mobility. I cannot thank the staff enough.
Thank you so much this review. Supporting people to maintain their independence and live well is a priority for us so I'm really pleased to read your review. I'll share your comments with the team.
This place is a godsend! Wonderful dedicated staff. Friendly and firm.Great relationships with the residents. Lots of fun and laughter in many and varied activities yet also caring for the individual.
This place is a godsend! Wonderful dedicated staff. Friendly and firm.Great relationships with the residents. Lots of fun and laughter in many and varied activities yet also caring for the individual.
Having visited my mother today, I was delighted to get some feedback from one of her regular carers, which was positive and good to hear. Whitegates is a very caring environment.
Having visited my mother today, I was delighted to get some feedback from one of her regular carers, which was positive and good to hear. Whitegates is a very caring environment.
Thank you so much for giving us this lovely feedback. It's a pleasure to support your mother and we will pass on your comments to the whole team.
Good to see Mum so well cared for by caring members of staff. Thank you.
Good to see Mum so well cared for by caring members of staff. Thank you.
Thank you very much for giving us this lovely feedback, its an absolute pleasure to care for your Mum and we will pass on your comments to the team.
The entertainment ladies are always engaging and involve my wife and...
Love the fact that the building is being updated and brighter.
My mother-in-law stayed here at Whitegates Bromyard recently, initially for a two-week stay to see how she liked it. Unfortunately, her second week was cut short due to a nasty fall which needed an emergency visit to Hereford hospital where they identified a bleed on the brain. During her limited...
My mother-in-law stayed here at Whitegates Bromyard recently, initially for a two-week stay to see how she liked it. Unfortunately, her second week was cut short due to a nasty fall which needed an emergency visit to Hereford hospital where they identified a bleed on the brain. During her limited time at Whitegates family members visited most days to see that she was okay and whilst we acknowledge that Whitegates had a "Outstanding" assessment by Care Quality Commission back in 2018, the family were disappointed in some aspects of the care provided. One specific area of concern was how frequently we observed staff members using their mobile phones and watching TV when they should have used this time to interact with their residents. This unfortunately was witnessed all too often by family visitors. Not the best experience but sadly probably a very common experience for many living in a care home these days. I'm glad to report that my mother-in-law has now recovered from her injury.
I hope you found our meeting helpful. I was pleased to show you that the mobile phones you refer to were in fact the devices used by staff as part of the digital care planning system and not mobile phones. I know you found it reassuring to see that your mother-in-law had almost 1-1 care during the...
I hope you found our meeting helpful. I was pleased to show you that the mobile phones you refer to were in fact the devices used by staff as part of the digital care planning system and not mobile phones. I know you found it reassuring to see that your mother-in-law had almost 1-1 care during the time she was with us. We discussed that your mother-in-law now has 24/7 live-in 1-1 care and that we will always be available to support her with respite in the event of any emergency.
My husband spent three months in this wonderful home. He suffered from dementia but was able to join in the activities provided - a ride in a canal boat, tea dance, music, etc. He enjoyed living there and was so happy. The food was excellent, the staff caring, and the residents always looked cared...
He, unfortunately, died after suffering from a stroke. The end-of-life care, kindness and sympathetic treatment of relatives will never be forgotten.
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Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 35 Single Rooms and 1 Couples/Companion Room.
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitegates to verify any information. View our terms and conditions. Whitegates has an Enhanced Service -what an Enhanced Service includes.