Whitegates

25 Hereford Road, Bromyard, HR7 4ES

Whitegates care home is situated in the pretty market town of Bromyard and provides friendly and professional care for older, frail residents with various care needs. Whitegates is proud of its reputation within the local community.

The home aims to ensure quality of life and dignity for all its residents and the homes ethos "to provide the kind of care that they would provide for the most loved person in the family", is at the heart of everything the staff do.

Residents are encouraged to remain and become active both in and outside the home with strong community links that provide a full range of activities.

Group: Herefordshire Care Homes

Person in charge: Annette Morris (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 50+.

Single Rooms: 35

Shared Rooms: 1

Rooms with ensuite WC: 35

Weekly Charges Guide: Personal Care Single £700 – £850 (These prices are only a guideline, please contact Whitegates to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Whitegates: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Whitegates is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Whitegates in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.606 for Whitegates is calculated as follows: ( (220 Excellents x 5) + (114 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 345 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Whitegates is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 17 Reviews ÷ 7.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Whitegates has a Review Score of 9.6 (9.606) from 29 Reviews


Average Ratings

  • Excellent
    20
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Whitegates?

  • Extremely LIKELY
    26
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Whitegates

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

The home is run by very caring and efficient staff. Visitors are always welcome and looked after and are invited to join in on residents social occasions.
The building is modern, clean and well maintained and has a homely atmosphere.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.6 out of 5

Dad has been at Whitegates for four months and we have been so pleased with how he is settled. The care is tailored and respectful and truly reflects an awareness of the person dad used to be.
He is cared for and occupied with busy comings and goings which mean that he is, on the whole, content. Thank you.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.8 out of 5

A resident is generally comfortable. Staff make every effort to keep him so.

How likely would you be to recommend Whitegates? Likely

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Average Rating:   3.8 out of 5

Whitegates has provided excellent residential care to my father for over 6 years. He has a large room with a beautiful view. He has an en-suite lavatory and wash basin. He enjoys the use of the attractive and well-maintained garden. He has developed good relationships with all staff. All staff treat him with dignity and provide appropriate care and support. Appropriate arrangements are made for the GP to visit and for attending hospital appointments when necessary and for regular visiting services such as chiropody and hairdressing. The food is wholesome and delicious. There is only one lift, so if this is out of action there are difficulties for residents and staff. Also, when the shower room on his floor is out of action he is unable to have a full wash. However, each of these is only a rare occurrence. Neither detracts from the overall standard of excellent care which Whitegates sets itself and achieves.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.8 out of 5

From the moment my mother moved into Whitegates 8 months ago, the whole family was welcomed into their "extended family" too. There is a real feeling of good care, apparent on entering. The atmosphere is one of joy, with all the happy smiling staff (Carers, Activity Coordinators, Housekeepers and Caterers) who cannot do enough to help and encourage residents to lead active lives. In my mother's own words "it was the best decision I made to end my days at Whitegates, back in Bromyard after 69 years away"

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.5 out of 5

Whitegates seems to be caring. I am P.O.A to a gentleman who seems well looked after so I am happy that he is living there.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.3 out of 5

Mum has been a resident since October 2015. During all this time and without exception, all staff at Whitegates Care Home have been patient, understanding, gentle, and kind to my mum. All the organised activities seemed to have enhanced & stimulated her mind and her general mobility. She seems to be better able to hold a conversation now, compared to her situation for several years before she came to Whitegates.

Thank you to all concerned.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.8 out of 5

Uncle is happy and always seems content. He is clean and well cared for with the constant attention he needs. We are always welcomed whatever time of day and offered refreshments when visiting.
Staff are happy to chat and sort out any of our concerns.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.3 out of 5

We are very happy with the quality of care. The staff are excellent, very caring and attentive.
Facilities also very good.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.9 out of 5

Care has been excellent for my mother over the past few years, during a difficult time.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.2 out of 5

Excellent caring staff.
Superb food - thank you chef!
Good outings and activities.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.8 out of 5

My relative received good care and support during the month especially regarding a growing medical problem. Christmas was enjoyable, the staff making a big effort to make the day special for everyone. I always see Whitegates as a happy home with an efficient but relaxed atmosphere.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.1 out of 5

Staff are excellent, friendly, caring, respectful at all times, well trained eg. The high quality of end of life care our father received.
Building - self-funded, rooms are of a very good standard.
Cleanliness - no smell of urine and regular cleaning.
Openness as - friends or relatives you were always welcome.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.3 out of 5

Staff are aware and attentive to residents' individual needs.
Satisfying activities are available for those capable of enjoying them.
Music is not forgotten either and I believe that this is particularly helpful.
The food provided is good and varied, and again, attention is paid to individual needs.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.7 out of 5

First impression, home/staff very friendly and helpful.
After nearly four years living at the home, I consider in all respects - living conditions, food, staff - excellent.
We are looked after extremely well.
All our needs dealt with efficiently and respectfully.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   5 out of 5

The staff are extremely friendly and helpful. Whitegates Care Home has a very warm, friendly and homely atmosphere, as well as a beautiful garden, which can be enjoyed by the residents and their families.
There are lots of activities for the residents to enjoy, including musical performances and art lessons.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.8 out of 5

The staff at Whitegates really care about all of their residents making sure that there are different types of activities on offer. They go out of their way to be warm and friendly whilst delivering a totally professional service.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.7 out of 5

The wonderful staff at Whitegates have been taking great care of my Mother for a few years. Before she lived there she was living within the grips of early dementia and was lonely and depressed much of the time. Thankfully, after a difficult and extensive search we found Whitegates, the only home in the area that we felt my Mother would be comfortable in. The General Manager works tremendously hard to make sure that Whitegates continues to run smoothly and has gathered an extremely professional team around her. The staff treat my Mother with patience, warmth and affection. It gives me great satisfaction in knowing that she is looked after by people who care about her and have her best interests at heart. Whitegates also have a wonderful entertainment team who do all that they can to keep residents occupied and interested. I would most certainly recommend Whitegates as a suitable home for loved ones.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.8 out of 5

A real 'home from home' with caring, smiling staff who appear to have a real empathy with the residents. There are activities every day that are designed to engage, stimulate and motivate the residents and are tailored to individual challenges and needs. Catering appears excellent with much flexibility offered as to mealtimes and choices. Challenging behaviour is met with patience and kindness.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.2 out of 5

By far the most important things (to me) that one would hope to find in a care home are kindness and patience. The staff at Whitegates are unfailingly kind and patient with the residents. As the residents can at times show challenging behaviour (including my sister in law). I think the staff should be congratulated.

How likely would you be to recommend Whitegates? Likely

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Average Rating:   4.3 out of 5

Staff seem very caring and kind and have an extremely pleasant manner with residents.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.8 out of 5

I am pleased that the staff always call the residents by name - even if they are just passing them in cooidors - very important that the residents are reminded who they are. I wish there was a better system for sorting the clothes of residents. many times my husband has someone elses clothes. Likewise with hearing aids - both my husbands have been lost. I know he moves things around and it's not easy to keep tabs on what he does, but it makes for communication evenmore difficult.

How likely would you be to recommend Whitegates? Likely

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Average Rating:   3.8 out of 5

Kind caring staff, good facilities, good range of activities. Food excellent. Compassion for residents with dementia constant reassurance.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   5 out of 5

I feel my mum is beautifully and lovingly looked after. The carers treat all the residents with dignity and respect. I see many of the carers interacting with residents as if they were their family members

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.8 out of 5

On entering the home, the general air of happiness is obvious. The staff are all very friendly and helpful, and mum regularly sings their praises. She is very happy here, and we couldn't wish for anything more.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   5 out of 5

I am so glad that my mum is here as she is so well looked after. It is peace of mind for me and my family. I love when I visited mum she is always happy and if she has a low day the staff are around to help her in every way.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   5 out of 5

My wife went to live at Whitegates just over two years ago with dementia. After she had been there about two weeks she suffered a severe stroke, she is now almost completely paralyzed and can speak very little, but the staff take great care of her. She's washed and dressed every day and taken to the lounge where she can be with the other residents. It requires two carers to attend to her but she is handled and cared for with all the love and attention I could wish for.
The staff treat me as a friend and keep me informed of my wife's condition. Not only do they take great care of my wife but because of my trust in them I have been able to continue with my own life although at times it is with great sadness.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.6 out of 5

I have been visiting Whitegates now for a number of years. All aspects of this home are exceptional and it would be my first choice if any of my relatives would need care within Herefordshire. The managers work and enthusiasm towards ensuring everybody's needs are met is amazing. The care staff from Senior to Junior are friendly, professional, helpful and every other positive adjective you could use. The home and its rooms are kept very clean with decoration and furnishing being kept immaculately. The meals which I have to admit I have not tasted smell very appetising and is presented nicely. There is always tea and coffee offered to visitors and if you time it right the cakes are great :).

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   4.9 out of 5

My mother was cared for during the last 19 months of her life at Whitegates. We found it by good luck and would wholeheartedly recommend this home to anyone looking for complete peace of mind when entrusting their loved one to the care of a care home. The care provided to my mother was exceptional and consistent. The staff are genuinely caring and friendly and they do all they can do make every resident feel special, unique, and at home. They make a real effort to get to know the residents, their likes and dislikes and then to respond to these. As the needs of the residents change, they are flexible and observant enough to respond to these new needs, whether these are physical, mental or emotional.
The teamwork displayed by the staff in all roles is exceptional and the leadership there is exemplary, both from the top as well as from the team of seniors who often work in very difficult circumstances and yet are always calm, efficient and caring. There is clearly a genuine affection there between the staff and the residents.
Food is full of variety, wholesome, balanced and nourishing. There is a peaceful homely atmosphere, and there are frequent activities available for residents to join in with if they wish to, but a choice of other lounges available if they prefer not to. Rooms are pleasant, clean and fresh and many have beautiful views. The gardens are very well looked after and residents can often be found enjoying them in the summer.
The end of life care provided to my mother can only be described as tender and loving. My Mum died peacefully and with dignity. Thank you very much Whitegates.

How likely would you be to recommend Whitegates? Extremely Likely

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Average Rating:   5 out of 5

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