






Whitegates Care Home is rated "Outstanding" by the CQC (July 2023) and is situated in the pretty market town of Bromyard and provides friendly and professional care for older, frail residents with various care needs. Whitegates is proud of its reputation within the local community.
The home ensures quality of life and dignity is paramount for all its residents and the ethos of the home is 'to provide the kind of...
Care Provided by Whitegates
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are agreed following an assessment. This ensures we provide the right level of care and support. The fees include all services apart from Hairdressing, Chiropody.
The price(s) shown are provided by the care home. Contact Whitegates for full pricing details and T&Cs.
Contact Whitegates to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Herefordshire Care Homes
- Private Owned
Person in charge
- Annette Morris(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (35)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (6)
Visiting
- Visitors welcome at any time.
Parking
- There is an on site care park.
Whitegates Reviews (71)
Whitegates has a Review Score of 9.8 (9.805) out of 10, based on 13 reviews in the last 2 years.
Over all time Whitegates has 71 reviews.
Whitegates excels expectations, my mother is happy, contented and extremely well looks after. Staff are pleasant and caring and do a marvellous job. The home itself is like a five-star hotel which provides so so much for its residents.
Please let us know if we can do anything else.
Excellent clean fresh accommodation. Beautiful rooms. Lovely caring staff. Lots for residents to do, entertainment, trips out and medical attention sorted as soon as required.
We brought our mother to Whitegates a few months ago. It has been a difficult transition due to her mental condition. However, the staff at the home have been very understanding and patient, to the extent that two of them took time out to bring my mother to a family wedding. This was much appreciated and I'm sure, helped settle her into her new, caring environment. The family are pleased that we chose one of this group of homes.
Satisfied with everything.
I found the staff very friendly and they have a caring attitude to all residents. There is always a pleasant atmosphere and always looks clean and tidy.
My mum has been with Whitegates for 5-6 years now and in that time I have seen excellent care and dignity given to my mum. They have spent time working with mum, with all her needs, as it can change with her dementia. I know when I'm not there that she is looked after and this is peace of mind for me and my family. All the staff and management always make me feel welcome when I come to see mum. Staff keep me informed with what's going on and if there any changes with mums health.
He is cared for and occupied with busy comings and goings which mean that he is, on the whole, content. Thank you.
A resident is generally comfortable. Staff make every effort to keep him so.
Whitegates has provided excellent residential care to my father for over 6 years. He has a large room with a beautiful view. He has an en-suite lavatory and wash basin. He enjoys the use of the attractive and well-maintained garden. He has developed good relationships with all staff. All staff treat him with dignity and provide appropriate care and support. Appropriate arrangements are made for the GP to visit and for attending hospital appointments when necessary and for regular visiting services such as chiropody and hairdressing. The food is wholesome and delicious. There is only one lift, so if this is out of action there are difficulties for residents and staff. Also, when the shower room on his floor is out of action he is unable to have a full wash. However, each of these is only a rare occurrence. Neither detracts from the overall standard of excellent care which Whitegates sets itself and achieves.
Whitegates seems to be caring. I am P.O.A to a gentleman who seems well looked after so I am happy that he is living there.
From the moment my mother moved into Whitegates 8 months ago, the whole family was welcomed into their "extended family" too. There is a real feeling of good care, apparent on entering. The atmosphere is one of joy, with all the happy smiling staff (Carers, Activity Coordinators, Housekeepers and Caterers) who cannot do enough to help and encourage residents to lead active lives. In my mother's own words "it was the best decision I made to end my days at Whitegates, back in Bromyard after 69 years away"
Mum has been a resident since October 2015. During all this time and without exception, all staff at Whitegates Care Home have been patient, understanding, gentle, and kind to my mum. All the organised activities seemed to have enhanced & stimulated her mind and her general mobility. She seems to be better able to hold a conversation now, compared to her situation for several years before she came to Whitegates.
Thank you to all concerned.
Facilities also very good.
Care has been excellent for my mother over the past few years, during a difficult time.
Staff are happy to chat and sort out any of our concerns.
My relative received good care and support during the month especially regarding a growing medical problem. Christmas was enjoyable, the staff making a big effort to make the day special for everyone. I always see Whitegates as a happy home with an efficient but relaxed atmosphere.
Building - self-funded, rooms are of a very good standard.
Cleanliness - no smell of urine and regular cleaning.
Openness as - friends or relatives you were always welcome.
After nearly four years living at the home, I consider in all respects - living conditions, food, staff - excellent.
We are looked after extremely well.
All our needs dealt with efficiently and respectfully.
Satisfying activities are available for those capable of enjoying them.
Music is not forgotten either and I believe that this is particularly helpful.
The food provided is good and varied, and again, attention is paid to individual needs.
There are lots of activities for the residents to enjoy, including musical performances and art lessons.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 July 2018Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Whitegates.
There are no upcoming events for Whitegates.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Herefordshire Care Homes
- 30 Jun 2021Recipient: Herefordshire Care Homes
Accreditations
There are no accreditations posted yet for Whitegates.
Meet the Team (0)
There are no Team Members posted yet.
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