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Whitegates

25 Hereford Road, Bromyard, Herefordshire HR7 4ES
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Whitegates, Bromyard
Whitegates, Bromyard
Whitegates, Bromyard

Whitegates Care Home is rated "Outstanding" by the CQC (July 2023) and is situated in the pretty market town of Bromyard and provides friendly and professional care for older, frail residents with various care needs. Whitegates is proud of its reputation within the local community.

The home ensures quality of life and dignity is paramount for all its residents and the ethos of the home is 'to provide the kind of...  

Care Provided by Whitegates

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,650£1,500 - £1,650
Residential Dementia Care£1,500 - £1,650£1,500 - £1,650

The fees are agreed following an assessment. This ensures we provide the right level of care and support. The fees include all services apart from Hairdressing, Chiropody.

Contact Whitegates to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Annette Morris(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • Visitors welcome at any time.

Parking

  • There is an on site care park.

Whitegates Reviews (71)

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9.8

Whitegates has a Review Score of 9.8 (9.805) out of 10, based on 13 reviews in the last 2 years. Over all time Whitegates has 71 reviews.

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Showing 71 reviews matching selected criteria
Review from Kim P (Daughter of Resident) published on 3 September 2019 Submitted via Postal Card
Overall Experience

Whitegates excels expectations, my mother is happy, contented and extremely well looks after. Staff are pleasant and caring and do a marvellous job. The home itself is like a five-star hotel which provides so so much for its residents.

Reply from Annette Morris, Care Home Manager at Whitegates
Thank you for your lovely comments, we really believe that living in a care home should be a great experience and it's such a pleasure to look after mum.

Please let us know if we can do anything else.

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Review from Sue H (Niece of Resident) published on 27 August 2019 Submitted via Postal Card
Overall Experience

Excellent clean fresh accommodation. Beautiful rooms. Lovely caring staff. Lots for residents to do, entertainment, trips out and medical attention sorted as soon as required.

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Review from L B (Son of Resident) published on 12 October 2018 Submitted via Postal Card
Overall Experience

We brought our mother to Whitegates a few months ago. It has been a difficult transition due to her mental condition. However, the staff at the home have been very understanding and patient, to the extent that two of them took time out to bring my mother to a family wedding. This was much appreciated and I'm sure, helped settle her into her new, caring environment. The family are pleased that we chose one of this group of homes.

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Review from J P (Daughter of Resident) published on 25 September 2018 Submitted via Postal Card
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Satisfied with everything.

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Review from Vivian T (Daughter-in-law of Resident) published on 25 September 2018 Submitted via Postal Card
Overall Experience

I found the staff very friendly and they have a caring attitude to all residents. There is always a pleasant atmosphere and always looks clean and tidy.

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Review from Tina M (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card
Overall Experience

My mum has been with Whitegates for 5-6 years now and in that time I have seen excellent care and dignity given to my mum. They have spent time working with mum, with all her needs, as it can change with her dementia. I know when I'm not there that she is looked after and this is peace of mind for me and my family. All the staff and management always make me feel welcome when I come to see mum. Staff keep me informed with what's going on and if there any changes with mums health.

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Review from S B (Daughter of Resident) published on 13 February 2018 Submitted via Postal Card
Overall Experience
Dad has been at Whitegates for four months and we have been so pleased with how he is settled. The care is tailored and respectful and truly reflects an awareness of the person dad used to be.

He is cared for and occupied with busy comings and goings which mean that he is, on the whole, content. Thank you.

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Review from J S (Friend of Resident) published on 7 February 2018 Submitted via Postal Card
Overall Experience

A resident is generally comfortable. Staff make every effort to keep him so.

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Review from Toby H (Son of Resident) published on 5 February 2018 Submitted via Website
Overall Experience

Whitegates has provided excellent residential care to my father for over 6 years. He has a large room with a beautiful view. He has an en-suite lavatory and wash basin. He enjoys the use of the attractive and well-maintained garden. He has developed good relationships with all staff. All staff treat him with dignity and provide appropriate care and support. Appropriate arrangements are made for the GP to visit and for attending hospital appointments when necessary and for regular visiting services such as chiropody and hairdressing. The food is wholesome and delicious. There is only one lift, so if this is out of action there are difficulties for residents and staff. Also, when the shower room on his floor is out of action he is unable to have a full wash. However, each of these is only a rare occurrence. Neither detracts from the overall standard of excellent care which Whitegates sets itself and achieves.

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Review from Margaret H (Power of Attorney of Resident) published on 22 January 2018 Submitted via Postal Card
Overall Experience

Whitegates seems to be caring. I am P.O.A to a gentleman who seems well looked after so I am happy that he is living there.

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Review from J S (Daughter of Resident) published on 18 January 2018 Submitted via Postal Card
Overall Experience

From the moment my mother moved into Whitegates 8 months ago, the whole family was welcomed into their "extended family" too. There is a real feeling of good care, apparent on entering. The atmosphere is one of joy, with all the happy smiling staff (Carers, Activity Coordinators, Housekeepers and Caterers) who cannot do enough to help and encourage residents to lead active lives. In my mother's own words "it was the best decision I made to end my days at Whitegates, back in Bromyard after 69 years away"

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Review from Sandra E (Daughter of Resident) published on 11 January 2018 Submitted via Website
Overall Experience

Mum has been a resident since October 2015. During all this time and without exception, all staff at Whitegates Care Home have been patient, understanding, gentle, and kind to my mum. All the organised activities seemed to have enhanced & stimulated her mind and her general mobility. She seems to be better able to hold a conversation now, compared to her situation for several years before she came to Whitegates.

Thank you to all concerned.

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Review from A P (Daughter of Resident) published on 9 January 2018 Submitted via Postal Card
Overall Experience
We are very happy with the quality of care. The staff are excellent, very caring and attentive.

Facilities also very good.

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Review from C S (Son of Resident) published on 9 January 2018 Submitted via Postal Card
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Care has been excellent for my mother over the past few years, during a difficult time.

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Review from Angela J (Niece of Resident) published on 9 January 2018 Submitted via Postal Card
Overall Experience
Uncle is happy and always seems content. He is clean and well cared for with the constant attention he needs. We are always welcomed whatever time of day and offered refreshments when visiting.

Staff are happy to chat and sort out any of our concerns.

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Review from Angela H (Daughter of Resident) published on 2 January 2018 Submitted via Website
Overall Experience

My relative received good care and support during the month especially regarding a growing medical problem. Christmas was enjoyable, the staff making a big effort to make the day special for everyone. I always see Whitegates as a happy home with an efficient but relaxed atmosphere.

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Review from P N (Daughter of Resident) published on 22 August 2017 Submitted via Postal Card
Overall Experience
Staff are excellent, friendly, caring, respectful at all times, well trained eg. The high quality of end of life care our father received.
Building - self-funded, rooms are of a very good standard.
Cleanliness - no smell of urine and regular cleaning.

Openness as - friends or relatives you were always welcome.

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Review from Robert B (Resident / Service User) published on 16 August 2017 Submitted via Postal Card
Overall Experience
First impression, home/staff very friendly and helpful.
After nearly four years living at the home, I consider in all respects - living conditions, food, staff - excellent.
We are looked after extremely well.

All our needs dealt with efficiently and respectfully.

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Review from John A (Husband of Resident) published on 16 August 2017 Submitted via Postal Card
Overall Experience
Staff are aware and attentive to residents' individual needs.
Satisfying activities are available for those capable of enjoying them.
Music is not forgotten either and I believe that this is particularly helpful.

The food provided is good and varied, and again, attention is paid to individual needs.

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Review from J E (Granddaughter of Resident) published on 2 August 2017 Submitted via Postal Card
Overall Experience
The staff are extremely friendly and helpful. Whitegates Care Home has a very warm, friendly and homely atmosphere, as well as a beautiful garden, which can be enjoyed by the residents and their families.

There are lots of activities for the residents to enjoy, including musical performances and art lessons.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 July 2018
Overall
Outstanding
  • CaringGood
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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