Whitegates

Whitegates excels expectations, my mother is happy, contented and extremely well looks after. Staff are pleasant and caring and do a marvellous job. The home itself is like a five-star hotel which provides so so much for its residents.

Excellent clean fresh accommodation. Beautiful rooms. Lovely caring staff. Lots for residents to do, entertainment, trips out and medical attention sorted as soon as required.

We brought our mother to Whitegates a few months ago. It has been a difficult transition due to her mental condition. However, the staff at the home have been very understanding and patient, to the extent that two of them took time out to bring my mother to a family wedding. This was much appreciated and I'm sure, helped settle her into her new, caring environment. The family are pleased that we chose one of this group of homes.

Satisfied with everything.

I found the staff very friendly and they have a caring attitude to all residents. There is always a pleasant atmosphere and always looks clean and tidy.

My mum has been with Whitegates for 5-6 years now and in that time I have seen excellent care and dignity given to my mum. They have spent time working with mum, with all her needs, as it can change with her dementia. I know when I'm not there that she is looked after and this is peace of mind for me and my family. All the staff and management always make me feel welcome when I come to see mum. Staff keep me informed with what's going on and if there any changes with mums health.

He is cared for and occupied with busy comings and goings which mean that he is, on the whole, content. Thank you.

A resident is generally comfortable. Staff make every effort to keep him so.

Whitegates has provided excellent residential care to my father for over 6 years. He has a large room with a beautiful view. He has an en-suite lavatory and wash basin. He enjoys the use of the attractive and well-maintained garden. He has developed good relationships with all staff. All staff treat him with dignity and provide appropriate care and support. Appropriate arrangements are made for the GP to visit and for attending hospital appointments when necessary and for regular visiting services such as chiropody and hairdressing. The food is wholesome and delicious. There is only one lift, so if this is out of action there are difficulties for residents and staff. Also, when the shower room on his floor is out of action he is unable to have a full wash. However, each of these is only a rare occurrence. Neither detracts from the overall standard of excellent care which Whitegates sets itself and achieves.

Whitegates seems to be caring. I am P.O.A to a gentleman who seems well looked after so I am happy that he is living there.

From the moment my mother moved into Whitegates 8 months ago, the whole family was welcomed into their "extended family" too. There is a real feeling of good care, apparent on entering. The atmosphere is one of joy, with all the happy smiling staff (Carers, Activity Coordinators, Housekeepers and Caterers) who cannot do enough to help and encourage residents to lead active lives. In my mother's own words "it was the best decision I made to end my days at Whitegates, back in Bromyard after 69 years away"

Mum has been a resident since October 2015. During all this time and without exception, all staff at Whitegates Care Home have been patient, understanding, gentle, and kind to my mum. All the organised activities seemed to have enhanced & stimulated her mind and her general mobility. She seems to be better able to hold a conversation now, compared to her situation for several years before she came to Whitegates.

Thank you to all concerned.

Facilities also very good.

Care has been excellent for my mother over the past few years, during a difficult time.

Staff are happy to chat and sort out any of our concerns.

My relative received good care and support during the month especially regarding a growing medical problem. Christmas was enjoyable, the staff making a big effort to make the day special for everyone. I always see Whitegates as a happy home with an efficient but relaxed atmosphere.

Openness as - friends or relatives you were always welcome.

All our needs dealt with efficiently and respectfully.

The food provided is good and varied, and again, attention is paid to individual needs.

There are lots of activities for the residents to enjoy, including musical performances and art lessons.