






Whitegates Care Home is rated "Outstanding" by the CQC (July 2023) and is situated in the pretty market town of Bromyard and provides friendly and professional care for older, frail residents with various care needs. Whitegates is proud of its reputation within the local community.
The home ensures quality of life and dignity is paramount for all its residents and the ethos of the home is 'to provide the kind of...
Care Provided by Whitegates
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are agreed following an assessment. This ensures we provide the right level of care and support. The fees include all services apart from Hairdressing, Chiropody.
The price(s) shown are provided by the care home. Contact Whitegates for full pricing details and T&Cs.
Contact Whitegates to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Herefordshire Care Homes
- Private Owned
Person in charge
- Annette Morris(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (35)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (6)
Visiting
- Visitors welcome at any time.
Parking
- There is an on site care park.
Whitegates Reviews (71)
Whitegates has a Review Score of 9.8 (9.805) out of 10, based on 13 reviews in the last 2 years.
Over all time Whitegates has 71 reviews.
The staff at Whitegates really care about all of their residents making sure that there are different types of activities on offer. They go out of their way to be warm and friendly whilst delivering a totally professional service.
The wonderful staff at Whitegates have been taking great care of my Mother for a few years. Before she lived there she was living within the grips of early dementia and was lonely and depressed much of the time. Thankfully, after a difficult and extensive search we found Whitegates, the only home in the area that we felt my Mother would be comfortable in. The General Manager works tremendously hard to make sure that Whitegates continues to run smoothly and has gathered an extremely professional team around her. The staff treat my Mother with patience, warmth and affection. It gives me great satisfaction in knowing that she is looked after by people who care about her and have her best interests at heart. Whitegates also have a wonderful entertainment team who do all that they can to keep residents occupied and interested. I would most certainly recommend Whitegates as a suitable home for loved ones.
A real 'home from home' with caring, smiling staff who appear to have a real empathy with the residents. There are activities every day that are designed to engage, stimulate and motivate the residents and are tailored to individual challenges and needs. Catering appears excellent with much flexibility offered as to mealtimes and choices. Challenging behaviour is met with patience and kindness.
Staff seem very caring and kind and have an extremely pleasant manner with residents.
I am pleased that the staff always call the residents by name - even if they are just passing them in cooidors - very important that the residents are reminded who they are. I wish there was a better system for sorting the clothes of residents. many times my husband has someone elses clothes. Likewise with hearing aids - both my husbands have been lost. I know he moves things around and it's not easy to keep tabs on what he does, but it makes for communication evenmore difficult.
Kind caring staff, good facilities, good range of activities. Food excellent. Compassion for residents with dementia constant reassurance.
I feel my mum is beautifully and lovingly looked after. The carers treat all the residents with dignity and respect. I see many of the carers interacting with residents as if they were their family members
On entering the home, the general air of happiness is obvious. The staff are all very friendly and helpful, and mum regularly sings their praises. She is very happy here, and we couldn't wish for anything more.
The staff treat me as a friend and keep me informed of my wife's condition. Not only do they take great care of my wife but because of my trust in them I have been able to continue with my own life although at times it is with great sadness.
I have been visiting Whitegates now for a number of years. All aspects of this home are exceptional and it would be my first choice if any of my relatives would need care within Herefordshire. The managers work and enthusiasm towards ensuring everybody's needs are met is amazing. The care staff from Senior to Junior are friendly, professional, helpful and every other positive adjective you could use. The home and its rooms are kept very clean with decoration and furnishing being kept immaculately. The meals which I have to admit I have not tasted smell very appetising and is presented nicely. There is always tea and coffee offered to visitors and if you time it right the cakes are great :).
The teamwork displayed by the staff in all roles is exceptional and the leadership there is exemplary, both from the top as well as from the team of seniors who often work in very difficult circumstances and yet are always calm, efficient and caring. There is clearly a genuine affection there between the staff and the residents.
Food is full of variety, wholesome, balanced and nourishing. There is a peaceful homely atmosphere, and there are frequent activities available for residents to join in with if they wish to, but a choice of other lounges available if they prefer not to. Rooms are pleasant, clean and fresh and many have beautiful views. The gardens are very well looked after and residents can often be found enjoying them in the summer.
The end of life care provided to my mother can only be described as tender and loving. My Mum died peacefully and with dignity. Thank you very much Whitegates.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 July 2018Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Whitegates.
There are no upcoming events for Whitegates.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Herefordshire Care Homes
- 30 Jun 2021Recipient: Herefordshire Care Homes
Accreditations
There are no accreditations posted yet for Whitegates.
Meet the Team (0)
There are no Team Members posted yet.
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