Whitegates

25 Hereford Road, Bromyard, HR7 4ES
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9.9 69 Reviews
  • Whitegates, Bromyard
Whitegates Care Home is rated "Outstanding" by the CQC (July 2023) and is situated in the pretty market town of Bromyard and provides friendly and professional care for older, frail residents with various care needs. Whitegates is proud of its reputation within the local community.

The home ensures quality of life and dignity is paramount for all its residents and the ethos of the home is 'to provide the kind of care that they would provide for the most loved person in the family', this ethos is at the heart of everything the staff do.

Residents are encouraged to remain and become active both in and outside the home with strong community links that provide a full range of activities.

Whitegates has been awarded the prestigious Gold Standard Framework (GSF) for palliative and End of life care.
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Care Provided by Whitegates

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £1200 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

The fees are agreed following an assessment. This ensures we provide the right level of care and support. The fees include all services apart from Hairdressing, Chiropody.

These prices are only a guideline, please contact Whitegates to find out the exact price for your requirements.

Contact Whitegates to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Whitegates to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Annette Morris (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome at any time.

Parking

  • There is an on site care park.

Whitegates Reviews (69)

9.9

Whitegates has a Review Score of 9.9 (9.874) out of 10, based on 16 reviews in the last 2 years.
Over all time Whitegates has 69 reviews.

Overall Experience
  • 55
  • 13
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  • 1
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Date Published
  • 69
  • 5
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  • 16
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Reviewer Connection to Whitegates
  • 29
  • 7
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  • 3
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  • 2
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  • 1
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Total of 69, showing 61-69
Review from D W (Private Carer of Resident) published on 12 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A real 'home from home' with caring, smiling staff who appear to have a real empathy with the residents. There are activities every day that are designed to engage, stimulate and motivate the residents and are tailored to individual challenges and needs. Catering appears excellent with much flexibility
offered as to mealtimes and choices. Challenging behaviour is met with patience and kindness.
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Review from Patricia C (Friend of Resident) published on 23 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff seem very caring and kind and have an extremely pleasant manner with residents.
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Review from Phyllis B (Wife of Resident) published on 28 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased that the staff always call the residents by name - even if they are just passing them in cooidors - very important that the residents are reminded who they are. I wish there was a better system for sorting the clothes of residents. many times my husband has someone elses clothes. Likewise
with hearing aids - both my husbands have been lost. I know he moves things around and it's not easy to keep tabs on what he does, but it makes for communication evenmore difficult.
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Review from P S (Son of Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind caring staff, good facilities, good range of activities. Food excellent. Compassion for residents with dementia constant reassurance.
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Review from Kate S (Daughter of Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my mum is beautifully and lovingly looked after. The carers treat all the residents with dignity and respect. I see many of the carers interacting with residents as if they were their family members
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Review from P L (Son of Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entering the home, the general air of happiness is obvious. The staff are all very friendly and helpful, and mum regularly sings their praises. She is very happy here, and we couldn't wish for anything more.
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Review from David C (Husband of Resident) published on 29 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife went to live at Whitegates just over two years ago with dementia. After she had been there about two weeks she suffered a severe stroke, she is now almost completely paralyzed and can speak very little, but the staff take great care of her. She's washed and dressed every day and taken to the
lounge where she can be with the other residents. It requires two carers to attend to her but she is handled and cared for with all the love and attention I could wish for.
The staff treat me as a friend and keep me informed of my wife's condition. Not only do they take great care of my wife but because of my trust in them I have been able to continue with my own life although at times it is with great sadness.
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Review from Dave L (Friend of Resident) published on 14 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting Whitegates now for a number of years. All aspects of this home are exceptional and it would be my first choice if any of my relatives would need care within Herefordshire. The managers work and enthusiasm towards ensuring everybody's needs are met is amazing. The care staff from
Senior to Junior are friendly, professional, helpful and every other positive adjective you could use. The home and its rooms are kept very clean with decoration and furnishing being kept immaculately. The meals which I have to admit I have not tasted smell very appetising and is presented nicely. There is always tea and coffee offered to visitors and if you time it right the cakes are great :).
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Review from Sharon T (Daughter of Resident) published on 10 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for during the last 19 months of her life at Whitegates. We found it by good luck and would wholeheartedly recommend this home to anyone looking for complete peace of mind when entrusting their loved one to the care of a care home. The care provided to my mother was exceptional and
consistent. The staff are genuinely caring and friendly and they do all they can do make every resident feel special, unique, and at home. They make a real effort to get to know the residents, their likes and dislikes and then to respond to these. As the needs of the residents change, they are flexible and observant enough to respond to these new needs, whether these are physical, mental or emotional.
The teamwork displayed by the staff in all roles is exceptional and the leadership there is exemplary, both from the top as well as from the team of seniors who often work in very difficult circumstances and yet are always calm, efficient and caring. There is clearly a genuine affection there between the staff and the residents.
Food is full of variety, wholesome, balanced and nourishing. There is a peaceful homely atmosphere, and there are frequent activities available for residents to join in with if they wish to, but a choice of other lounges available if they prefer not to. Rooms are pleasant, clean and fresh and many have beautiful views. The gardens are very well looked after and residents can often be found enjoying them in the summer.
The end of life care provided to my mother can only be described as tender and loving. My Mum died peacefully and with dignity. Thank you very much Whitegates.
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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Whitegates is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for Whitegates is calculated as follows: ( (184 Excellents x 5) + (5 Goods x 4) ) ÷ 189 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Whitegates is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2018

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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