Whitegates

The staff at Whitegates really care about all of their residents making sure that there are different types of activities on offer. They go out of their way to be warm and friendly whilst delivering a totally professional service.

The wonderful staff at Whitegates have been taking great care of my Mother for a few years. Before she lived there she was living within the grips of early dementia and was lonely and depressed much of the time. Thankfully, after a difficult and extensive search we found Whitegates, the only home in the area that we felt my Mother would be comfortable in. The General Manager works tremendously hard to make sure that Whitegates continues to run smoothly and has gathered an extremely professional team around her. The staff treat my Mother with patience, warmth and affection. It gives me great satisfaction in knowing that she is looked after by people who care about her and have her best interests at heart. Whitegates also have a wonderful entertainment team who do all that they can to keep residents occupied and interested. I would most certainly recommend Whitegates as a suitable home for loved ones.

A real 'home from home' with caring, smiling staff who appear to have a real empathy with the residents. There are activities every day that are designed to engage, stimulate and motivate the residents and are tailored to individual challenges and needs. Catering appears excellent with much flexibility offered as to mealtimes and choices. Challenging behaviour is met with patience and kindness.

Staff seem very caring and kind and have an extremely pleasant manner with residents.

I am pleased that the staff always call the residents by name - even if they are just passing them in cooidors - very important that the residents are reminded who they are. I wish there was a better system for sorting the clothes of residents. many times my husband has someone elses clothes. Likewise with hearing aids - both my husbands have been lost. I know he moves things around and it's not easy to keep tabs on what he does, but it makes for communication evenmore difficult.

Kind caring staff, good facilities, good range of activities. Food excellent. Compassion for residents with dementia constant reassurance.

I feel my mum is beautifully and lovingly looked after. The carers treat all the residents with dignity and respect. I see many of the carers interacting with residents as if they were their family members

On entering the home, the general air of happiness is obvious. The staff are all very friendly and helpful, and mum regularly sings their praises. She is very happy here, and we couldn't wish for anything more.

The staff treat me as a friend and keep me informed of my wife's condition. Not only do they take great care of my wife but because of my trust in them I have been able to continue with my own life although at times it is with great sadness.

I have been visiting Whitegates now for a number of years. All aspects of this home are exceptional and it would be my first choice if any of my relatives would need care within Herefordshire. The managers work and enthusiasm towards ensuring everybody's needs are met is amazing. The care staff from Senior to Junior are friendly, professional, helpful and every other positive adjective you could use. The home and its rooms are kept very clean with decoration and furnishing being kept immaculately. The meals which I have to admit I have not tasted smell very appetising and is presented nicely. There is always tea and coffee offered to visitors and if you time it right the cakes are great :).

The end of life care provided to my mother can only be described as tender and loving. My Mum died peacefully and with dignity. Thank you very much Whitegates.