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Chandos Lodge

77 Stourbridge Road, Hagley, Stourbridge, Worcestershire DY9 0QS
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Chandos Lodge, Stourbridge
Chandos Lodge, Stourbridge
Chandos Lodge, Stourbridge

Chandos Lodge, in Hagley, Stourbridge, is a provider of high-quality residential care services for older people and those with dementia.

The home is located nearby to local amenities and facilities, and also close to local transport links.

An experienced care team respects the dignity of the individual at all times.

Care Provided by Chandos Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,300£1,100 - £1,300
Residential Dementia Care£1,100 - £1,300£1,100 - £1,300

Fees are agreed dependant on assessed needs of the resident

Contact Chandos Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Ann Norris (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (19)

Chandos Lodge Reviews (58)

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9.7

Chandos Lodge has a Review Score of 9.7 (9.650) out of 10, based on 8 reviews in the last 2 years. Over all time Chandos Lodge has 58 reviews.

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Showing 58 reviews matching selected criteria
Review from Jackie R (Daughter of Resident) published on 24 June 2026 Submitted via Website
Overall Experience
Mum has been a resident for almost 12 months during which time I have experienced a wide range of emotions which the staff have supported and always given me the confidence and reassurance that I need.
Safety is first class, Meals and mealtimes are welcoming and pleasant. The 'Door is always open" to Ann (Manager) and this is the case. The time given to residents ensures all areas of care are maintained such as Physical,Social, and Emotional. With entertainment,physical exercises and afternoon tea dance to name but a few.
Diane is and outstanding member of staff who has the ability to reach out to everyone's needs and always gives 100% to engage all residents. Love the cocktail trolley (mocktail), dances,crafts,which help all cognitive and social engagement.
Asha (hope I've spelt her name correct) is also outstanding and welcoming we laugh,hug and chat which is so lovely.
All the staff are fab x

Washing , ironing, clean rooms and bedding and overall cleanliness- excellent.

Reply from Ann Norris, Care Home Manager at Chandos Lodge

Thank you so much for this wonderful review Jackie. Its so reassuring too know we are doing the job we set out to do. Your feedback will give the team a well deserved boost!!!

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Review from Bill C (Friend of Resident) published on 8 May 2026 Submitted via Website
Overall Experience
Anne and her staff at Chandos Lodge are amazing, the overall experience we have whenever we visit our friend is one of total care and love for the residents. Everyone is treated with dignity and respect and whats more they are totally inclusive in every activity, the emphasis is very much on activity in a fun setting whether its mentally or physically stimulating its always great fun!
The rooms are always clean and tidy as are the lounges and dining room, the meals look fantastic and the safety of the residents is excellent.
Whenever we visit we are always made to feel welcome, its like being part of the family.

A big well done and congratulations to all at Chandos Lodge.

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Review from D S (Wife of Resident) published on 15 April 2026 Submitted via Postal Card
Overall Experience

An excellent care home. Staff so helpful & friendly. Cleanliness excellent, can't praise it enough.

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Review from J P (Daughter of Resident) published on 15 April 2026 Submitted via Postal Card
Overall Experience

Words cannot adequately express how brilliant this care home is. Mum likes it, we like it and this is because the staff make it so. Mum is content and lives a good life here. Super home, super people.

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Review from G L (Granddaughter of Resident) published on 27 August 2024 Submitted via Postal Card
Overall Experience

I absolutely love visiting my Nan here I am made to feel welcome and part of the Candos Lodge family with a cup of tea available and a friendly face and smile. I was initially petrified of the thought of my Nan going to a care home but the team has not let me down and been fabulous.

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Review from R L (Granddaughter of Resident) published on 27 August 2024 Submitted via Postal Card
Overall Experience

I enjoy when visiting that the staff are always doing their best entertaining and keeping residents engaged. Very welcoming, friendly environment.

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Review from M T (Son of Resident) published on 27 August 2024 Submitted via Postal Card
Overall Experience

No complaints from me. My Mum is treated with respect and dignity. The staff are pleasant and friendly. It wasn't easy having to visit my Mum like she is, but Chandos Lodge made me feel so relieved that she is being well cared for.

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Review from Yvonne H (Daughter of Resident) published on 23 August 2024 Submitted via Website
Overall Experience
Excellent care and staff are always happy. No restricted visiting times day or night which makes it easier for family and friends that have other responsibilities or commitments. The manager is always accessible and welcoming to residents' family and friends, she's very involved and joins in with daily activities that residents are encouraged to join in with (or not ) this helps with mental stimulation, moments and communication. Large events are organised regularly that everyone is welcome to attend.
Residents are also encouraged to make their beautiful bedrooms feel like home from home. As a daughter, I feel that my mum is very safe and happy, when she was living at home on her own even with carers going in 4 times a day my brother and I thought we were going to lose her, but now she is at Chandos Lodge she looks fantastic and they have given us back years to spend with her.

Thank you everyone.

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Review from L G (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card
Overall Experience

Could not choose a better home for my mom. Staff cannot do enough for the residents and their families. The place is beautiful and welcoming, and there is always an event organised for all the family. The staff go above and beyond for everything. They even made my mom's 80th birthday extra special with banners and a homemade cake. Would 100% recommend it to family and friends.

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Review from Lisa H (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card
Overall Experience

Chandos Lodge is a very homely place to live. It is one big family. All the residents are looked after very well. There are lots of activities and entertainment. There is always something to do, and nothing is too much trouble for management and staff. My mother is very happy here.

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Review from Kerri B (Daughter of Resident) published on 7 August 2024 Submitted via Postal Card
Overall Experience
Wonderful home. All managers and staff very caring/helpful and nothing is too much trouble. Every resident cared for and their needs met with cake and kindness. I would highly recommend Chandos Lodge to any person who would like to consider full time care for their relative.

Would 100% recommend? They are a great team, every resident treated like family!

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Review from Anna G (Daughter of Resident) published on 7 August 2024 Submitted via Postal Card
Overall Experience

I can not express how happy we all are with the outstanding care, dedication, support and joyfulness the management team and all the staff have brought to Mum. She's settled extremely well and her health and well-being has improved massively since she has been at Chandos Lodge. As a daughter, I feel so relived and happy, I'm so glad Mum is here. Everyone is so lovely, it's like a home from home. 5-star! Thank you.

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Review from Alan T (Son of Resident) published on 15 July 2024 Submitted via Website
Overall Experience
From the first phone call enquiry to Chandos Lodge, I realised that I was engaging with a caring, professional and welcoming home.
I can not fault the care my Mom has received during her stay at Chandos. The whole team work so well together, supportive of one another and generating a positive atmosphere of warmth, friendliness and care.
The daily activities programme is fantastic - it is a joy to visit Mom and to see how she has been encouraged to get involved with all that's going on, from crafts to singing to even dancing. The recent Summer Fete is a great example of how Chandos Lodge 'goes the extra mile' to enhance the experiences for their residents.

I have been informed immediately of any concerns the staff have had with Mom's well-being. I feel confident that Mom is in the best place to meet her needs at this time of her life.

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Review from A T (Son of Resident) published on 28 June 2024 Submitted via Postal Card
Overall Experience
Since my Mother moved to Chandos Lodge, when I have visited the staff has always been welcoming, friendly, and polite. The care home residents are well looked after by the carers.

Residents enjoy a wide range of activities. I'm particularly impressed by both the care home managers and deputy manager and their leadership of the staff team, setting high standards of care for the residents.

Reply from Ann Norris, Care Home Manager at Chandos Lodge

Thank you so much for this wonderful feedback. We strive to provide a high standard of care and your feedback helps us to know we are going in the right direction.

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Review from Dawn P (Daughter of Resident) published on 6 March 2024 Submitted via Website
Overall Experience
Care home is clean and tidy. Staff are always at hand and are very helpful and friendly. They always go that extra mile to help you. Activities that are available to residents are excellent and very thought through. When Mum first came we didn't think she would participate in anything but she seems to really enjoy the activities and is very happy when joining in.

The food is outstanding, very fresh and good portion size. Food presentation is exceptional. When we visit I noticed all residents have a drink to hand no matter where they are in the home. Overall we are really pleased with the care and everything that Mum receives.

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Review from Abbi G (Granddaughter of Resident) published on 23 November 2023 Submitted via Postal Card
Overall Experience

The care is brilliant and the staff cannot do enough for visitors or the residents. The meals each day are of an outstanding quality and always differ every day. Could not recommend this care home enough!

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Review from Julian W (Brother of Resident) published on 24 May 2023 Submitted via Postal Card
Overall Experience
The professionalism and care of both management and carers are only enlisted by their pleasant and welcoming attitude. To be cared for so well and by such a well-trained and family-like team has enhanced and raised the recovery of my brother.

Thank you.

Reply from Ann Norris, Care Home Manager at Chandos Lodge

Thank you very much for taking the time to review us, Julian. It was such a pleasure and honour to look after your brother.

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Review from David A (Son of Resident) published on 30 November 2022 Submitted via Website
Overall Experience
As my wife and I have been out of the country for the past 6 weeks I have been impressed with way Mum has been looked after by the staff at Chandos Lodge.
The Manager and Staff make sure that I am kept updated with any changes to Mum's diet, medication and general well being.
Whilst away we were able to keep in touch with the staff and keep them updated on our trip which in turn and most importantly they passed onto Mum so she was aware of where we were on our travels 'Down Under'.

The staff are always very friendly and welcoming and we have seen first hand both before our trip and since returning from being abroad how well they look after and care for Mum. This is very important and reassuring to our family and for that we are extremely grateful.

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Review from Alistair M (Resident / Service User) published on 22 November 2022 Submitted via Postal Card
Overall Experience
As someone new to Hagley, I was very surprised and pleased with the atmosphere. At Chandos Lodge Care Home management and staff perform difficult tasks with certainty.

More toilet facilities, please. Sometimes the cleanliness of the toilet blocks could be better.

Reply from Ann Norris, Care Home Manager at Chandos Lodge

Thank you for your feedback. I will certainly look into the points that you have made and ensure improvements are made where identified.

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Review from Fiona H (Daughter-in-law of Resident) published on 17 November 2022 Submitted via Website
Overall Experience
Quality care delivered on a personal basis.
My mother-in-law has thrived from being cared for at Chandos Lodge Care Home; her physical needs are met but the activities and interactions that the team at Chandos deliver go the extra mile in care.
Very professional and dedicated staff led by a highly experienced manager - thank you.

Safe and homely.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Chandos Lodge.

Upcoming Events

There are no upcoming events for Chandos Lodge.

Awards / Recognitions (5)

  • 04 Dec 2025Recipient: Chandos Lodge
  • 14 Sep 2023Recipient: Chandos Lodge
  • 13 Oct 2022Recipient: Chandos Lodge

Accreditations

There are no accreditations posted yet for Chandos Lodge.

Meet the Team (1)

Ann Norris
Ann NorrisJob Title:Home ManagerJoined: 2018

Ann has been the Home Manager at Chandos Lodge since 2018.

Frequently Asked Questions about Chandos Lodge

What types of Care is Chandos Lodge registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chandos Lodge have?

There are 28 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Chandos Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Chandos Lodge to the centre of Stourbridge?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chandos Lodge to verify any information. View our terms and conditions. Chandos Lodge has an Enhanced Service -more info.