Chandos Lodge

Safe and homely.

No complaints, a lovely care home and all their hard work is very much appreciated.

Mom has not been there long and this is our first experience of care but is very happy and, above all, she is safe. The staff are all very friendly and always make you feel welcome and nothing seems to be too much bother, even when they're busy they will always answer questions. I feel very lucky to have got my mom into Chandos Lodge Care Home having looked around other facilities and care settings. I always manage to get an appointment to see Mom or take her out and it's so much easier with the aid of the family log-in system to just be able to book myself in and a guest. She has been able to bring some things in from home for her bedroom which I know she loves to look at the photos we sent in. The security is very good, no one can just wander in and out which is very reassuring as mom's dementia gets worse it's definitely a big plus for me, also I'm kept informed of what's going on e.g. if the dentist is coming.

My twin sister has been living in Chandos Lodge Care Home for four years. At that time she was suffering from Alzheimer's and was not only bad-tempered but wandering off all the time. I was living abroad but I came back to the UK for two weeks to try and find somewhere for her. I chose Chandos after viewing five other care homes and have never regretted it. She appeared to change overnight once she was in there, reverting back to her previous happy self. I am back living in the UK and can now see her regularly and despite the fact she no longer knows who I am it is still a pleasure to go and see her. The staff at Chandos are all very welcoming - I am sure they know every visitor's name. They have always kept me fully informed even when I was abroad. Perhaps the highest accolade I can give them is what my sister said two weeks ago. We were in the conservatory when she suddenly said "Can I go back in with my family now". So Chandos is family - you can't get better than that.

I am so happy with Chandos Lodge Care Home: the staff are kind and caring and know and care about the residents as people, not service users. I love that the manager sends me pictures and even arranges video calls as phone calls get more difficult. The managers and staff are really good at keeping me up to date as well. I can highly recommend Chandos Lodge.

My mother has been at Chandos Lodge Care Home since May 2020, when she was admitted as an emergency so we had no choice in selecting a care home. I can honestly say my sister and I could not be happier with the care she has received. Mum suffers with Alzheimer's and can be difficult at times but we are always kept informed. It was awful at the beginning, not being able to visit, but now we are made welcome whilst still following Covid rules to keep the residents safe. Mum is very confused but enjoys little trips out with me for tea and cake. I have learned so much about dealing with a loved one with Alzheimer's from watching how the care team deal with her and the relief of knowing she is so well cared for 24 hours a day. I cannot praise the team enough for what they do for my mother and the relief from anxiety experienced by me and my sister when dealing with her in her own home. It is an extremely difficult decision to make but at Chandos, I have no hesitation to recommend the service provided.

Can not praise the hard-working staff enough. I would definitely recommend Chandos Lodge to anyone.

Thanks so much all.

Reported other issues to CQC.

My nan is very happy here and I feel she is very well looked after and the staff have always got a smile on their face and very helpful. And very good idea how the greeting room is accessible from the car park to save going through the building!

My mother is very happy here and extremely well looked after, from the manager to all of the staff you get the feeling they're happy to work here which in turn creates a nice environment for the residents. I never worry about the care my mother receives at Chandos Lodge Care Home. Would recommend to anyone.

My mother-in-law went in for emergency respite, the manager, deputy manager and the team were excellent and so kind to her. They communicated with us well too. My mother-in-law described her stay as comfortable and enjoyable, with excellent food. She has even asked for future respite to be at Chandos Lodge Care Home. Thank you to all of the team.

My father had nine days respite at Chandos Lodge Care Home. The manager was welcoming, bubbly and kind. Dad was very comfortable and all staff were very kind and helpful to him. When he came home he told me he had a great time. Loved the food and was given loads of fluids. The place was always clean and tidy. It made me feel happy to see how comfortable and happy he was and he said he will go back there anytime.

I would like to put on record my thanks to all the staff at the Chandos Lodge.

Professional, full of fun, humour and compassion. Words I use to describe the Chandos management and staff. Mum went to Chandos in May 2020, right in the middle of covid lockdown. As a result, visits were (rightly) restricted but the Chandos team welcomed Mum as one of their own and despite her illness and challenges, they surpassed themselves. They have also supported the family, ensuring telephone contacts, visits (where possible) and video of Mum's room and photos were available. Well done, Chandos!

Thank you all at Chandos Lodge!

An excellent standard of care, even during these challenging times. I am kept informed of any important events relating to my mom's wellbeing. The staff go above and beyond the call of duty in ensuring that my mom is comfortable and in good health.

Chandos Lodge is the perfect place for your loved ones to live their last days/months or years being cared for by the Chandos dream team. All staff are amazing and show true care and attention to all who reside there. Management and all staff really make Chandos the home from home for loved ones. My loved one is so much better after 12 months spent with the love and care from Chandos. Thank you all you're the best.

My mother was placed with Chandos Lodge as a temporary measuring while the council organized a care package to support her recovery at home. This ended up being 5 weeks and during this time, thanks to the care of the home she made an excellent recovery meaning that she now needs little care from the council team. I would like to thank all the staff and management for their help during mum's stay and it meant she returned home with mixed feelings; sad at leaving the lovely staff behind.

My 93-year-old mum was in a sorry state before she became a resident at Chandos Lodge. She had spent two months in hospital following a fall. This followed many months of struggling to cope in independent living. She was very unhappy, lonely and confused. Chandos Lodge has given her a new lease of life. She is happier than she has been for years. Physically she looks amazing. This is down to the care, expertise and dedication of the staff. I have total confidence in the staff. They have kept me fully informed of my mum’s progress. Communication has been consistently excellent. They have taken a calm and inspirational approach to caring for the residents during the current COVID-19 pandemic, at a time when the country is in lockdown. I have nothing but praise for everyone working in Chandos Lodge. My heartfelt thanks for giving my mum safety, security, friendship, love and a quality of life that she hadn’t experienced for a very long time.