Blossom House

5 Avenue Road, Malvern WR14 3AL
Review Us
9.9 38 Reviews
  • Blossom House, Malvern
Blossom House residential home for older people is a specially adapted home within a beautiful Victorian building in Malvern.

This warm and friendly, but stunning home has recently been refurbished to a very high standard. Facilities include various lounges, dining room, kitchenette, outside smoking shelters, and beautiful en-suite rooms.

This family-run business has a philosophy of care that it adheres to at all times. Dignity and respect are central to this system of care, and communication with relatives about key care decisions is very important to staff.

A highly trained chef makes tasty, nutritious and well-balanced meals daily - catering for any special dietary requirements along the way.
Show Blossom House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Subject to assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tania Edwards (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (8)
  • Single Rooms with Ensuite Wet Room (4)

Parking

  • On site Car Park

Blossom House Reviews (38)

9.9

Blossom House has a Review Score of 9.9 (9.885) out of 10, based on 11 reviews in the last 2 years.
Over all time Blossom House has 38 reviews.

Overall Experience
  • 27
  • 11
  • 0
  • 0
  • 0
Date Published
  • 38
  • 1
  • 4
  • 11
  • 27
Reviewer Connection to Blossom House
  • 13
  • 9
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 38, showing 1-20
Review from S G (Daughter-in-law of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has received excellent care at Blossom House. All the staff are caring, patient and committed to the residents in their care. All the residents are encouraged to participate in the many activities that are provided for them and there are regular trips outside of the care home to cater
for everyone's interests.
Reply from Priya Ellson, MD at Blossom House

Thank you for that lovely feedback, it means a lot to the team. We are so happy to hear your loved one feels well cared for. We are dedicated to ensuring our residents receive person centred care, and that we provide activities and trips that keep them stimulated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth F (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased I moved my mum to Blossom House from her previous care home. The staff really care about each individual resident's needs and interests and support each other, as a team. They treat my mum so kindly and make her feel safe and make a fantastic effort to keep her engaged and involved in all
the numerous activities that take place. The environment and respect for each resident is brilliant and genuine, and they listen to residents and families to ensure that they can provide the best care. Well done Blossom House!
Reply from Rachel Harper, QA Manager at Blossom House

Thank you very much for writing such a great review of Blossom House! We look forward to seeing you again soon!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael B (Son of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A well run and caring home in which our mother has resided for the past two years. The staff are experienced and dedicated, the building although old is in good order and our mother's room in particular has beautiful views of the Malvern Hills. The food is good, with a very knowledgeable cook who goes
above and beyond her duties. Altogether a care home to be recommended.
Reply from Rachel Harper, QA Manager at Blossom House

Thank you for taking the time to write such a wonderful review. We are very proud of our staff team at Blossom House and I will make sure the positive feedback is passed on.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Son-in-law of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has only been in the home since mid-December but I was very impressed from day 1 with the level of professionalism of the staff. After a couple of weeks, he seemed to be settling in fine, and the kindness and courtesy which he receives from everyone involved in his care is second to
none. There seem to be plenty of activities for the residents to take part in if they so wish, and as my father-in-law was admitted during December he got to go to the Christmas and New Years parties.
Reply from Rachel Harper, QA Manager at Blossom House

Thank you for your review and we look forward to welcoming you to many more events in the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicola A (Daughter of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blossom House has a lovely, homely atmosphere. The staff are always very welcoming. They treat my mother with kindness, care and respect. The food is very good and my mother enjoys the meals. She has a lovely room which is kept clean and tidy.
Reply from Rachel Harper, QA Manager at Blossom House

Thank you for taking the time to write us a review we really appreciate it and we are so pleased your mother has settled so well at Blossom House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gary J (Son of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my father for Father's Day and witnessed the staff going around each resident that is a father giving them each a nicely presented present and of the care and attention they gave to each one. I was very impressed at the level of genuine support they gave to each, it moved me to see it.
Reply from Rachel Harper, QA Manager at Blossom House

Thank you for your lovely review. We are so pleased to be able to provide such a high level of person-centred care at Blossom House and we are very proud of our staff team who continue to go above and beyond!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P G (Son of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are welcoming and obliging to visitors and my mother likes her carers. Her room is clean and the communal spaces well decorated. The food is fine. I appreciate the thoroughness of the approach to her medical needs. My mother seems very happy in the home.
Reply from Rachel Harper, QA Manager at Blossom House

Thank you for your review of Blossom House and we are delighted you chose Blossom House for your mother.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane C (Daughter of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad, who has been a resident at Blossom House for over eighteen months, was resident of the week. Myself and family were invited to join Dad for lunch. What a fab experience. Dad had chosen his favourite lunch and we all had a lovely home.
All your care staff and office staff are exemplary and treat
my dad like a king. They often refer to him by a nickname which is adorable. One member of staff leads his team exceptionally and is always available to chat to us about Dad. Thank you all.
Reply from Rachel Harper, QA Manager at Blossom House

Thank you for taking the time to write such a lovely review! We are so pleased you enjoyed your lunch at Blossom House and hope to see you again very soon!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard P (Brother of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent all round. My only criticism has been about the doorbell when trying to gain entry, I have raised this point before and have been reassured that the staff hear the bell and will answer as soon as possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian M (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has resided at Blossom House for over two years and I've been impressed by the way the team have patiently dealt with the issues resulting from her advanced dementia. All credit to the management team, who are focused on delivering the best possible environment by way of personalized care with a
dedicated staff that, in my opinion, embrace the residents as family. The care team are exceptional and it was no surprise to see a senior member winning the Dementia Carer Award in Worcestershire's 2023 Health and Social Care awards. The variety of activities, again centred on the person, is first class and you cannot fail to be touched by the happy smiles of the residents pictured on the home's social media page. Well done!
Reply from Rachel Harper, QA Manager at Blossom House

Thank you very much for your lovely review of Blossom House. We are very proud of the whole team and I will pass your praise on to them.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ralph J (Son-in-law of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a lot of experience working in care homes, and should I ever feel the need to check into one, Blossom House would be high on the list. The Care staff are exceptional, hard-working, and attentive. The entertainment is the best I have encountered anywhere, by a big margin.


My father-in-law has

visited the Morgan Museum, has swimming sessions once a fortnight, has been out to the seaside, and garden centre, plus much more. Something nice seems to happen at least once a week, and it's something that can easily be overlooked, as the member of staff just quietly goes about doing stuff without any fuss.


My father-in-law is happy, and well cared for and I could not be happier with the way things have turned out for him. My only criticism is gaining entry to the home. Sometimes the doorbell is set too quietly for the carers to hear, and it does seem to be the job of the carers to answer the door, along with the mountains of other stuff they have to do.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline H (Wife of Resident) published on 25 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Blossom House for nearly six months, and I have found the care to be second to none. The thought they put into birthdays and so on is quite touching. The warm smiles of the staff, not just the carers, make it a real home for its residents.
Reply from Rachel Harper, QA Manager at Blossom House

Thank you for taking the time to write such a lovely review. We are very proud of the team at Blossom House!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Juliet W (Daughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Reluctantly had to put our mother into care as dementia was getting to the point of being dangerous for her and to be at home on her own - wandering, falling, forgetting etc. We found Blossom House and we felt it was the home our mom needed to help her and us and as hard as it was Mom has settled and
seems to have found home again.
Staff are very understanding and provide a stimulating environment. When I have been to the house it is always clean. We are kept informed with social media, emails etc.
Reply from Rachel Harper, QA Manager at Blossom House

Thank you for taking the time to write a review for us! We look forward to seeing you soon!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan R (Daughter of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Blossom House gave outstanding care to my mother during the last twelve months of her life. Nothing was too much trouble.
Her dignity was always respected, and the staff, along with the residents, made her final year a very happy one.
Reply from Rachel Harper, QA Manager at Blossom House

Thank you for such a lovely review. It was an absolute pleasure to look after your mother, and we all miss her very much!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Audrey G (Wife of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident for 4 months. He has settled well and perceives Blossom House as his home. His every need is catered for both physically and mentally. Carers are exceptional in their caring interest in every resident. Carers give off their time to involve family and friends in this case,
making sure all are happy and satisfied with the well-being of their loved ones. I now realise that they do better than I could!
Reply from Rachel Harper, QA Manager at Blossom House

Thank you very much for taking the time to write such a lovely review!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D J (Son of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Blossom House for just over a year. Initially, we were worried as he always said he would never go into a home, but he has flourished here. He is chatty and witty when we talk on the phone. He is delighted about the 'cheese and wine' or beer tasting events and entranced by the
chickens and rabbits, he has always had a soft spot for pets. The home encourages his interests in astronomy and geology with talks and looking at the stars with his telescope, and even gets The Guardian so he can keep up with events. He has been encouraged to personalise his room with family photos, books and personal documents.
The staff are lovely, they treat him with respect and care, but also with humour and kindness. I cannot praise them enough for the work they have done with Dad and the advice they have given the family as we got used to him being in a home.
Reply from Rachel Harper, QA Manager at Blossom House

Thank you for such a wonderful review! It is our absolute pleasure to look after your father - he teaches us new things every single day and it has been lovely to watch him flourish at Blossom House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon H (Nephew of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally happy with how my Uncle is treated in particular the help we had taking him to a football match. His mental health seems to have slightly improved during his stay. We are always treated with respect when we visit him.
Reply from Rachel Harper, QA Manager at Blossom House

It's a pleasure to look after your uncle and we are so pleased we were able to support him to attend a local football match! Thank you for all your support over the years as well.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K C (Daughter-in-law of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blossom House is a wonderful home all the staff are so welcoming and friendly always very cheerful and positive. My mother-in-law is so happy since she arrived here joining in all the activities that they provide and eating well on the exceptional food that is provided. Knowing that she is so well cared
for 24 hours a day gives us both peace of mind.
Reply from Rachel Harper, QA Manager at Blossom House

Thank you for such a lovely review, we are so proud of the team at Blossom House and we look forward to seeing you soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S D (Daughter of Resident) published on 4 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely caring care home staff always friendly and helpful love the fact that they have pets makes a lot of difference to some residents especially my mum who loves a cuddle with the rabbit or just watching the chickens in the garden. Mum also looks forward to the Fish and Chips on a Friday if mum's
happy I'm happy.
Reply from Rachel Harper, QA Manager at Blossom House

Thank you for your lovely review of Blossom House! We love a cuddle with "Goldie" the rabbit too!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Luke P (Grandson of Resident) published on 9 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a lovely place and the staff are extremely helpful. From the first time calling to arranging FaceTime calls. It is lovely to see my nan with a smile and lovely staff that are very positive. I cannot praise them enough for the comfort and support for our loved one.
The gardens look lovely
and my nan even has a bird table outside her door to a well kept garden.
It gives the family members peace of mind that she is well cared for and would strongly recommend, especially with the knit and natter session.
Blossom House has a Facebook page (even a TikTok one too!) and it is great to see the number of activities that are shared.
Reply from Rachel Harper, QA Manager at Blossom House

Thank you for such a wonderful review of Blossom House! We are so grateful to the gardener for keeping on top of the gardens. I will ensure your comments are shared with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Blossom House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Blossom House is calculated as follows: ( (116 Excellents x 5) + (15 Goods x 4) ) ÷ 131 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Blossom House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

Tania

Tania Edwards

Job Title: Area Manager Joined: 2018

Our award winning Area Manager Tania heads up the Blossom Care team.
Tania has worked in health and social care for over a decade and started he career in the field of mental health. Tania holds her Level 5 in Leadership & Management.
When she's not at work, Tania is mum to Eva and spends time looking after her horse Brook.

Katie

Katie Symonds

Job Title: Deputy Manager Joined: 2012

Kate has worked at Blossom House for many years, arriving as a care assistant, moving to activities and working her way up to deputy manager.
Kate lives locally and enjoys spending time with her friends and family and her lovely dog Milo.

Frequently Asked Questions about Blossom House

What types of Care is Blossom House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Blossom House have?

There are 24 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Blossom House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Blossom House to the centre of Malvern?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Blossom House to verify any information. View our terms and conditions. Blossom House has an Enhanced Service - more info.