Gold Hill

5 Avenue Road, Malvern WR14 3AL

Gold Hill residential home for older people is a specially adapted home within a beautiful Victorian building in Malvern.

This warm and friendly, but stunning home has recently been refurbished to a very high standard. Facilities include various lounges, dining room, kitchenette, outside smoking shelters, and beautiful en-suite rooms.

This family run business has a philosophy of care that it adheres to at all times. Dignity and respect are central to this system of care, and communication with relatives about key care decisions is very important to staff.

A highly trained chef makes tasty, nutritious and well-balanced meals daily - catering for any special dietary requirements along the way.

Group: Blossom Care

Person in charge: Kate Woodward (Interim Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: NHS or Private Clients. Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 24

Shared Rooms: 8

Rooms with ensuite WC: 23

Weekly Charges Guide: Personal Care Single £500 – £650 (These prices are only a guideline, please contact Gold Hill to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

On site Car Park

Latest Care Quality Commission* Report on Gold Hill: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Gold Hill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Gold Hill in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.542 for Gold Hill is calculated as follows: ( (33 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Gold Hill is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Gold Hill has a Review Score of 9.2 (9.167) from 5 Reviews


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gold Hill?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gold Hill

  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Myself, my brother and the rest of my family are extremely happy with Gold Hill. Our brother is very content and happy to be at Gold Hill. We, as a family, have no problems at all. We feel that my brother could not be in a better place.

How likely would you be to recommend Gold Hill? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

In April 2017 my wife was taken into care suffering with Alzheimer's. I live 30 miles from the care home and visit at least once per week. She appears to be cared for well by friendly and caring staff, she is unable to comment on her care, but seems to be happy with her treatment. During her stay, she has been admitted to hospital several times for minor ailments. Management have always kept me informed of her progress during these times.

How likely would you be to recommend Gold Hill? Extremely Likely

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Average Rating:   4.3 out of 5

Good care - approachable staff. Striving for efficiency seems paramount.

How likely would you be to recommend Gold Hill? Likely

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Average Rating:   4.2 out of 5

I visited my gran who was in the home for respite. She had a nice room which was ensuite and had a nice view of the hills.
She said she liked all the staff and they were all very friendly. Whenever they came to see my gran they always spoke in a caring manner and made sure she was ok.
I was there at lunchtime. I knew they have protected meal policy but it was the only time I could visit, so they found me a quiet area I could sit with my gran and talk without disturbing the other residents having their lunches.

I saw a poster that they had a singer in for the residents the week my gran was there and she said she had been asked if she wanted to join in with some activities but had declined as she just likes to read and watch TV.

The home was clean and tidy and I could see they have been having work done and it is much improved since my gran's last respite.

I had no concerns about the care that my gran receives at the home and have no worries about her coming back for more respite in the future.

How likely would you be to recommend Gold Hill? Extremely Likely

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Average Rating:   4.7 out of 5

I visited the home in bad, snowy weather. The staff all seemed welcoming and had made an effort to make it in to work. One told me about her train journey.

The home was very warm and the rooms looked welcoming and personalised. My friend has been at Gold Hill some time but this is my first visit due to distance. I was pleased she said she liked it, particularly the food.

How likely would you be to recommend Gold Hill? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

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Value for Money

Average Rating:   4.8 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 20 Apr 2018

Single Ensuite Room

Awards / Recognitions

There are currently no awards/recognitions posted yet for Gold Hill

Job Vacancies

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Care Home Idol 2016

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