5 Avenue Road, Malvern WR14 3AL
Gold Hill residential home for older people is a specially adapted home within a beautiful Victorian building in Malvern.
This warm and friendly, but stunning home has recently been refurbished to a very high standard. Facilities include various lounges, dining room, kitchenette, outside smoking shelters, and beautiful en-suite rooms.
This family run business has a philosophy of care that it adheres to at all times. Dignity and respect are central to this system of care, and communication with relatives about key care decisions is very important to staff.
A highly trained chef makes tasty, nutritious and well-balanced meals daily - catering for any special dietary requirements along the way.
Group: Blossom Care
Person in charge: Alan Passey (Home Manager)
Local Authority / Social Services: Worcestershire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Parkinson's Disease
Admission Information: NHS or Private Clients. Ages 65+.
Languages Spoken by Staff (other than English): Polish
Single Rooms: 24
Shared Rooms: 8
Rooms with ensuite WC: 23
Weekly Charges Guide: Personal Care Single £500 – £560 (These prices are only a guideline, please contact Gold Hill to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
On site Car Park
Latest Care Quality Commission* Report on Gold Hill: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Gold Hill has a Review Score of 7.9 (7.875)
The Review Score of 7.9 (maximum of 10) for Gold Hill is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Gold Hill in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for Gold Hill is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.125 Points relating to the number of positive Reviews for Gold Hill is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by A M (Friend of Resident) on Monday 15 January 2018. Relates to December 2017.
I visited the home in bad, snowy weather. The staff all seemed welcoming and had made an effort to make it in to work. One told me about her train journey.
The home was very warm and the rooms looked welcoming and personalised. My friend has been at Gold Hill some time but this is my first visit due to distance. I was pleased she said she liked it, particularly the food.
How likely would you be to recommend Gold Hill? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent