Blossom House

5 Avenue Road, Malvern WR14 3AL
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9.9 38 Reviews
  • Blossom House, Malvern
Blossom House residential home for older people is a specially adapted home within a beautiful Victorian building in Malvern.

This warm and friendly, but stunning home has recently been refurbished to a very high standard. Facilities include various lounges, dining room, kitchenette, outside smoking shelters, and beautiful en-suite rooms.

This family-run business has a philosophy of care that it adheres to at all times. Dignity and respect are central to this system of care, and communication with relatives about key care decisions is very important to staff.

A highly trained chef makes tasty, nutritious and well-balanced meals daily - catering for any special dietary requirements along the way.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Subject to assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tania Edwards (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (8)
  • Single Rooms with Ensuite Wet Room (4)

Parking

  • On site Car Park

Blossom House Reviews (38)

9.9

Blossom House has a Review Score of 9.9 (9.885) out of 10, based on 11 reviews in the last 2 years.
Over all time Blossom House has 38 reviews.

Overall Experience
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  • 11
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Date Published
  • 38
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Reviewer Connection to Blossom House
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Total of 38, showing 21-38
Review from Beverley F (Daughter of Resident) published on 11 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been delighted with the care and support mum has received since her recent move to Blossom House. They truly support residents to live meaningful life where they feel valued. It was a difficult decision to move mum from her home, especially in a time of COVID, but she was isolating herself more
and more and had stopped caring for herself. Since moving to Blossom House she has thrived and come alive again. She loves to join in with the many activities and to be part of the Blossom House team. Blossom House take a common-sense approach In respect of Covid, balancing risk with quality of life means we can still spend regular meaningful time with mum. The staff team have ensured they have got to know mum as an individual and have seen beyond dementia. We are more than happy!
Reply from Rachel Harper, QA Manager at Blossom House

Thank you for taking the time to write a review for Blossom House. We are so pleased that you are happy with the care and support we deliver.

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Review from A H (Sister of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have absolute confidence in my brother's welfare at Blossom House. He has lived there for many years and I am always very impressed when I visit him.
Reply from Stacey Warren, Admin Assistant at Blossom House

Thank you for your wonderful review of our care home, it has been an absolute pleasure to provide care and support to your loved ones.

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Review from Lyn U (Daughter of Resident) published on 17 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are very kind and professional. The Staff keep us well informed and updated about any changes.
My mother is well cared for and all her needs attended to, I am very happy with the care she is receiving at Blossom House care home.
Reply from Stacey Warren, Admin Assistant at Blossom House

Thank you for your wonderful review of our care home, it has been an absolute pleasure to provide care and support to your loved ones.

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Review from J T (Friend of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Blossom House is a well-established care home. The staff are quite special in the day to day management. It is a real joy to see the smile on the service users faces it is so special. This is a well-run home and I commend it.
Reply from Stacey Warren, Admin Assistant at Blossom House

Thank you for your wonderful review of our care home, it has been an absolute pleasure to provide care and support to your loved ones.

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Review from Sacha L (Daughter of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The personised approach has been clear to see over the last year.
Care plan meetings and regular calls to check in have helped to alleviate worries and concerns.
Creating an environment where my dad's interests can be explored and encouraged especially in a time where family visits are a rarity has
been crucial.
Newsletters and social media interactions are lovely too.
Reply from Rachel Harper, QA Manager at Blossom House

Thank you so much for taking the time to review Blossom House!

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Review from Moira E (Daughter of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that has been given to my Mum since she entered Blossom House has been second to none. Excellent communications and regular updates particularly when Mum was poorly with Covid. The latest news that she is being encouraged to work with the kitchen staff in delivering and serving meals is an
excellent approach to helping Mum channel the things she can still do. I cried when I read the Facebook article Blossom House did on my Mum recently. They really are the most wonderful caring team of people and I’m truly blessed that they are looking after my Mum so well. Despite the fact we are not able to visit we all as a family feel she is safe and happy and we do not worry about her at all now. Thank you to all of you.
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Review from Mary W (Daughter of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found all the staff helpful at all times and will get back to you as soon as possible if inconvenient at that moment in time. They put their residents first as it is their home and their needs are met. They are professional in their work and have gone the extra mile during the pandemic especially
keeping family members up to date with changes as they have occurred and deemed necessary.
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Review from Warren F (Son of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would just like to say a big thank you to all the staff for keeping my mom safe and looking after her so well in this difficult time.
And a big thank you to one member of staff, she has been so helpful and caring, I've been able to phone and speak to my mom using her own phone and she has kept me
up to date with my moms day to day activity's and she facilitates the limited visits that I am now able to have with my mom so well. Everyone else at the home as well have been so dedicated to the well being of all the people in their care. I just felt a very big thank you was the very least I could do. Please keep up your great work.
Reply from Rachel Harper, QA Manager at Blossom House

Thank you so much for your kind words of support, we really appreciate it!

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Review from Chris P (Son of Resident) published on 2 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Blossom House for a little over a year. During that time I have found the staff nothing but helpful to me and my family and caring of all their residents. I particularly would like to praise them on their actions during this most recent and difficult period for us all.
While it is difficult to single out an individual, I and my family would like to make a special mention of the activities coordinator who has been invaluable to my mother and with all the residents with her thoughtful and practical range of activities and helping us to maintain direct contact with my mother.
Reply from Joanna Purnell, Administrator at Blossom House

Thank you for your kind words, it is very much appreciated.

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Review from Joan B (Wife of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home has a warm, friendly, family atmosphere. The staff and management are very approachable and open to suggestions from family members.
Reply from Joanna Purnell, Administrator at Blossom House

Thank you for your kinds words, it is very much appreciated. It is always a pleasure to see you.

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Review from Ray (Son of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Blossom has undergone a lot of changes since my last review and all for the better. The management and staff all give 110%, they help you as well as there residents all with a smile on there faces. The way and pace of change the Blossom is getting to be on apar with a good class hotel. I would give
it 5 stars without a blink of the eye.
Reply from Joanna Purnell, Admin Manager at Blossom House

Thank you for your kinds words, it is very much appreciated.

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Review from Michael H (Husband of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been in residential care at Blossom House suffering with Alzheimer's disease for nearly three years. I visit Blossom House weekly which is a 60 mile round trip from our home. During this time I have noticed a great improvement in care. The staff/carers that I have come to know seem dedicated
to their duties, are approachable, friendly and caring. My wife is always clean and well dressed. I am happy with the care she receives.
Reply from Joanna Purnell, Admin Manager at Blossom House

Thank you for your kind words, it is always a pleasure to see you.

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Review from S S (Brother of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I understand Blossom House is under new management. The manager is very helpful. The staff are kind, respectful and not patronising. The ambulant residents seem happy and relaxed. There is no continued bells sounding for residents are attended to quickly if required. The home does not smell as many
care homes do in my experience of visiting some of them. Having had a preconceived prejudice of care homes, this one appears to be entirely different.
Reply from Tania Edwards, Registered Area Manager at Blossom House

Thank you so much for your kind words and feedback. It has been a pleasure building relationships with you all.

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Review from K L (Daughter of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved into Blossom House in October 2018 after a long stay in hospital. She was anxious, nervous and very frail but thanks to the excellent care she has received she is now happy and contented and more mobile. She has even been out on a trip to the safari park.
The house has it's limitations, as
it is not purpose-built but this is made up for by the kindness of all the staff.
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Review from Beverley H (Daughter of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I knew immediately I had chosen the right care home for my mum - she seems really happy there.
The management and staff carry out their work in a very caring and professional manner.
Reply from Paul Turvey, Home Manager at Blossom House

Thank you so much for this lovely review, Beverley. I shall pass your kind words over to the team.

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Review from K M (Son of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care - approachable staff. Striving for efficiency seems paramount.
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Review from Maz W (Granddaughter of Resident) published on 23 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my gran who was in the home for respite. She had a nice room which was ensuite and had a nice view of the hills.
She said she liked all the staff and they were all very friendly. Whenever they came to see my gran they always spoke in a caring manner and made sure she was ok.
I was there
at lunchtime. I knew they have protected meal policy but it was the only time I could visit, so they found me a quiet area I could sit with my gran and talk without disturbing the other residents having their lunches.


I saw a poster that they had a singer in for the residents the week my gran was there and she said she had been asked if she wanted to join in with some activities but had declined as she just likes to read and watch TV.


The home was clean and tidy and I could see they have been having work done and it is much improved since my gran's last respite.


I had no concerns about the care that my gran receives at the home and have no worries about her coming back for more respite in the future.

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Review from A M (Friend of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited the home in bad, snowy weather. The staff all seemed welcoming and had made an effort to make it in to work. One told me about her train journey.


The home was very warm and the rooms looked welcoming and personalised. My friend has been at Gold Hill some time but this is my first visit

due to distance. I was pleased she said she liked it, particularly the food.
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Blossom House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Blossom House is calculated as follows: ( (116 Excellents x 5) + (15 Goods x 4) ) ÷ 131 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Blossom House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Tania

Tania Edwards

Job Title: Area Manager Joined: 2018

Our award winning Area Manager Tania heads up the Blossom Care team.
Tania has worked in health and social care for over a decade and started he career in the field of mental health. Tania holds her Level 5 in Leadership & Management.
When she's not at work, Tania is mum to Eva and spends time looking after her horse Brook.

Katie

Katie Symonds

Job Title: Deputy Manager Joined: 2012

Kate has worked at Blossom House for many years, arriving as a care assistant, moving to activities and working her way up to deputy manager.
Kate lives locally and enjoys spending time with her friends and family and her lovely dog Milo.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Blossom House to verify any information. View our terms and conditions. Blossom House has an Enhanced Service - more info.