The Leys welcomes older residents with physical and mental health needs but not requiring nursing care. At the heart of The Leys' person-centred approach is a simple philosophy endorsed by all of the staff: to provide care the way that they would wish for their own relatives.

The Leys aims to provide care in an environment that looks and feels like a home away from home. They believe this is why most of their residents come to them through the personal recommendations of people who know the home.

Detailed care plans are developed in a fully transparent manner and updated regularly to ensure that the best and most appropriate care is provided for each individual. They welcome the input of family and friends of individuals in their care and welcome visitors at any time.

Group: Crystal Nursing Services Ltd

Person in charge: Jeanette Westwood (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 16

Shared Rooms: 2

Rooms with ensuite WC: 9

Weekly Charges Guide: Personal Care Single £500 – £600 , Personal Care Shared (per person) £480 – £480 (These prices are only a guideline, please contact The Leys to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Directions:

From Junction 2 of the M42 exit onto the A441 (South) towards Birmingham. At the next roundabout take the B4120 towards Alvechurch, then the first turning on the right (Jays Crescent). Take the next turning on the right onto Old Birmingham Road. The home is approximately 400 yards on the left.

Parking:

There is an on-site car park.

Latest Care Quality Commission* Report on The Leys: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 The Leys has a Review Score of 7.8 (7.833)

The Review Score of 7.8 (maximum of 10) for The Leys is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for The Leys in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for The Leys is calculated as follows: ( (56 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 84 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.25 Points relating to the number of positive Reviews for The Leys is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Leys?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Leys

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1

There is always a welcome when we visit mom as soon as the door is opened. You are free to wonder around the home so nothing is hidden. If there is a problem, there is no difficulty in mentioning it. Cleanliness is good and the variety of food is excellent. Although the building is old and could benefit from some modernisation, the loving and caring atmosphere is excellent. The grounds are lovely and green and the bird feeders and visiting deer keep the residents entertained. As with most care homes, there seems to be too much sitting with the TV on but in the last few months, things seem to be being put into place to address this. Mom couldn't be happier.

How likely would you be to recommend The Leys? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I have been visiting The Leys for at least 15 years as a friend and visitor to residents. It is one of the nicest homes in the area because it is small and therefore the residents have their individual caring care that large homes do not have. The residents always look clean and tidy and the aim for the staff is to treat residents as how their parents would like to be treated. Also, the manager and assistant manageress have been there for many years, before I started going.

How likely would you be to recommend The Leys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Since my father-in-law came down from Scotland we have been very pleased with the service given from your home. His room is adequate, he enjoys the food and the staff are very nice. When we let them know we are taking him out he is always ready to go and taking him back at night is no problem. The garden is very nice and I am pleased he now sits out there. As his dementia get worse I am confident he will still have a nice life at The Leys.

How likely would you be to recommend The Leys? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The philosophy is as stated : "At the heart of The Leys' person-centred approach is a simple philosophy endorsed by all of the staff: to provide care the way that they would wish for their own relatives". Mum was in poor shape on leaving a large, provider's care home after some 17 months, barely able to walk and in very low spirits. Not only has mum's self confidence, moral and walking been restored, she has thrived in the knowledge she is loved, appreciated and valued as a member of The Leys' family. I cannot recommend the wonderful staff sufficiently highly, they are THE VERY BEST.

How likely would you be to recommend The Leys? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Leys residential home is situated in the beautiful Warwickshire countryside, the staff are all so friendly and welcoming. Over the 8 years my mother has been there, they all feel like extended family. The homely atmosphere (and the lovely smell of home cooking) means the residents feel safe, secure, but more importantly, looked after in a family environment, something which has been very beneficial for my mother.

There are frequent concerts, events etc, jigsaw puzzles and books are out and about (not put away in cupboards) and the garden is a wildlife haven, which residents can enjoy. The owner is hands-on, as are the manager and deputy. This is the kind of home our elderly should all have.

How likely would you be to recommend The Leys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Dad has been a resident at the Leys for nearly 2 years now. He has settled in very well and has been extremely well looked after.
All of the staff at the home have been excellent and have given a really high level of care. Family and friends are welcome to visit at any time.
Having looked at other care homes in the area, we felt this was the best and haven't been disappointed.
Overall it is an excellent care home and it is comforting to know Dad is well cared for.

How likely would you be to recommend The Leys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum recently died whilst a resident at The Leys and I have nothing but praise for the staff. Management often go above and beyond what would ordinarily be expected and give the impression that nothing is too much trouble. All the staff were very kind, caring, dedicated and upheld mum's dignity to the end. For the last few weeks mum needed nursing care but the staff were able to maintain a level of care which surpassed an ordinary care home allowing her to end her days in a safe and caring place that had for just a short while become her home. The attitude of the staff gave me the reassurance and knowledge that I needed to understand that she was being looked after far better than I could have done, even if she had lived with me. I looked at approx eight homes in the local area and The Leys stood head and shoulders above the rest. Although this is not a purpose built unit, it has the feeling of a 'house and home' rather than a 'care home'. I had no worries in leaving mum in their hands.

How likely would you be to recommend The Leys? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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