The Leys

Old Birmingham Road, Alvechurch, Birmingham B48 7TQ
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9.8 50 Reviews
  • The Leys, Birmingham
The Leys welcomes older residents with physical and mental health needs but not requiring nursing care. At the heart of The Leys' person-centred approach is a simple philosophy endorsed by all of the staff: to provide care the way that they would wish for their own relatives.

The Leys aims to provide care in an environment that looks and feels like a home away from home. They believe this is why most of their residents come to them through the personal recommendations of people who know the home.

Detailed care plans are developed in a fully transparent manner and updated regularly to ensure that the best and most appropriate care is provided for each individual. They welcome the input of family and friends of individuals in their care and welcome visitors at any time.

Visit their Facebook page https://www.facebook.com/theleysresidentialhomealvechurch to get a flavour of daily life at the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1450
  • Self-Funded Residential Dementia Care: £1000 – £1450
  • RESPITE Self-Funded Residential Care: £1000 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1500

Prices are dependant on rooms and care needs.

These prices are only a guideline, please contact The Leys to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Dau Care Ltd

Person in charge

  • Jeanette Westwood (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (2)

Parking

  • On-site car park.

The Leys Reviews (50)

Total of 50, showing 21-40
9.8

The Leys has a Review Score of 9.8 (9.802) out of 10, based on 16 reviews in the last 2 years. Over all time The Leys has 50 reviews.

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Review from Anthony E (Son of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review starts from June 2019 to January 2023.
All in all, a very good care home, staff are caring and helpful. Mom's comfort and well-being were always paramount. The care given in her end-of-life situation was outstanding, both to my mother and myself. Very happy to have known all the staff there.

Reply from Amit Midha, Director at The Leys

Thanks very much for your feedback. It means a lot to everyone in the team.

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Review from Robert G (Son of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never thought my mum would need a care home, but could not be more relaxed with the care and warmth The Leys team provides.

Reply from Amit Midha, Director at The Leys

Thanks so much for your kind words. It always means a lot to us to know that the care we provide is appreciated.

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Review from A O (Nephew of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home kept very clean and tidy. No smells. The staff were extremely helpful to both ourselves and Auntie.

Reply from Amit Midha, Director at The Leys

Thank you for your kind words. We always welcome feedback, and we always take these on board when looking to see how we can improve the service further.

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Review from Michael O (Son of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been a resident at The Leys since October 2021. The care she has had was and is exceptional; they treat her as if she is part of their own family. Recently, Mom had her 95th birthday there, and all the staff made sure Mom had the best birthday party, even taking some memorable photos and
everyone joining in singing happy birthday. When I leave there, after a visit, it's great to know my mom is safe and sound 24/7. I just can't say enough about all the staff and the excellent food prepared by the chef. Well done. The Leys, top marks to you all.

Reply from Amit Midha, Director at The Leys

Thank you for your kind words. It has been an absolute pleasure to meet your mother. We always want to provide the best care we can, so please do not hesitate to let us know if you have any concerns.

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Review from J L (Next of Kin) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We required urgent care for our friend at short notice. We had no hesitation in contacting the manager for assistance as we had previous experience of the care home. The managers went above and beyond to help and our friend was well looked after. Covid observations are followed before anyone can enter
the home. All the staff are welcoming, kind and caring. It is a true home from home - clean, nice food, activities for those that wish to join in and total respect for residents with a more reserved personality, seeking peace and quiet. We would recommend this home and private fees are fair for self-funders.

Reply from Amit Midha, Director at The Leys

Thank you very much for your feedback and your kind words. We really value all feedback.

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Review from Alan B (Son of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two years in The Leys and during this time, it was the happiest time of her recent life. The care and attention was excellent, the staff treated her with dignity, always providing the necessary help and friendship. I cannot think of any way The Leys could have looked after mom any better.
It really is a caring home with caring people. Full marks.

Reply from Amit Midha, Director at The Leys

Thank you for your kind words. I will always remember her with her bright smile - which used to light up the room.

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Review from Andrew W (Son of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Leys for a few years and we have always been very happy with the care she receives. The staff are wonderful and so thoughtful. As my mother's dementia worsens, the carers patience is tested more but they cope so well. My mother always says how much she loves being
there.

Reply from Amit Midha, Director at The Leys

Thanks very much for your feedback. It's great to know that your mother is happy. I always enjoy having a chat with her, when I visit the home.

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Review from Paula M (Niece of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt settled in very well. Staff are excellent. She always looks very happy. Residents are looked after very well, especially during covid.

Reply from Amit Midha, Director at The Leys

Thanks so much for your kind words. It is really nice to know that you're very happy with the care being provided, but you should always know that you should not hesitate to contact us if you have anything you would like to discuss.

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Review from Nicola P (Daughter-in-law of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the care my mother-in-law receives at The Leys residential home. She has been there nearly 3 years and from the management down through all members of the staff, I cannot fault them. This year has been particularly difficult for us all not being able to have much contact,
mainly through Facetime. The home is always clean and has proper home-cooked food. I would highly recommend this home to anyone thinking of putting their relative here. We have total confidence as a family. Thank you girls.

Reply from Amit Midha, Director at The Leys

Thanks so much for your kind words. It's been a pleasure to care for your mother-in-law.

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Review from Helen B (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed with The Leys cottage in all aspects. So was my dear old mum. Attention to care and her individual needs far exceeded my expectations. They cared for mum as if she was in her own home and never patronised her in any way. They took the time to show interest in mum as an individual
and chatted to her about her past life. Mum always said she couldn't be in better hands! The home had a cosy homely feel to it. Also was always saying how lovely the food was. I can vouch for that as well as when mum was very poorly they gave me lunch as I stayed with her. Best ham, egg and chips l have ever had! The staff were so friendly and kind to me when mum passed away. Nothing was too much trouble. Thank you one and all.

Reply from Amit Midha, Director at The Leys

Thanks so much for your very kind words. They mean a lot to all of us.

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Review from A P (Niece of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt who is nearly 102, has been at The Leys for seven years. She has been very well looked after and is very happy there. I think the staff are wonderful and always do their very best for her.

Reply from Amit Midha, Director at The Leys

Thanks very much for your kind words. I will never forget the garden party for her 100th birthday - it was a very special occasion for everyone at The Leys.

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Review from T M (Brother of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Leys is a professionally well run and compact organisation.

Reply from Amit Midha, Director at The Leys

Thank you for your comments. We are always striving to find ways to improve the care delivered, and so we welcome all feedback.

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Review from W B (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for, clean and in clean clothes, sometimes not her own clothes! She is happy and content, although she is sometimes very vague and distant caused by her dementia. When I leave her, after a visit, I am happy to know that she is in good care and looked after well.

Reply from Amit Midha, Director at The Leys

Thank you for your feedback, Wendy. I will discuss your comments with the manager to see how we can avoid any problems in the future.

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Review from Jean R (Daughter-in-law of Resident) published on 21 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother-in-law today and as she was due to see a doctor, I stayed with her until the doctor arrived. My mother-in-law is 99 years old, registered blind, has very poor hearing and has dementia. She also does not like doctors carrying out any tests and can be quite aggressive in this type
of situation.
Today I saw how a member of staff held her hand and explained what test the doctor wanted to carry out. The staff member supported her and showed great patience, compassion and encouragement whilst also allowing my mother-in-law to decide whether or not the test could be completed.
The way the member of staff dealt with this difficult situation brought tears to my eyes. Thanks to her the test was undertaken.
I have always had great respect for the staff and the care they have provided for my mother-in-law over the last five and a half years but they continue to amaze me with their level of skills.

Reply from Amit Midha, Director at The Leys

Thank you. I'm glad everything worked out.

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Review from Tony (Son of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Leys home staff are brilliant. I could not wish to put my mom in a better home. It has been hard for mom to adapt from her own home but the staff have been brilliant and nothing is too much trouble for them and they are very kind to my mom.

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Review from Sally C (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at The Leys for 1 year this week - following on from a very difficult period. We were delighted to find The Leys and for Mum to move into a safe, caring, positive, 24/7 care home.
Mum is well cared for, settled and happy, stimulated with daily activities - she is never lonely.
When Mum was taken in last year, 2018, the care home responded quickly to get the treatment she needed. It is nice to be able to rely on The Leys to meet all Mum's needs, care and wellbeing. Most important, Mum is happy at The Leys.

Reply from Amit Midha, Director at The Leys

Dear Sally,
thanks very much for your kind words.

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Review from Elizabeth P (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff friendly, helpful, caring, respectful to residents and their family alike. They don't hesitate to offer help whenever possible. My dad loves the food and says he has plenty to eat. Staff gave him bird books and binoculars as soon as they found out that was one of his hobbies.
They allowed us to use the dining room to have an impromptu care meeting. They help residents eat/drink and don't rush them. It's also a clean and fresh smelling home and welcoming.

Reply from Amit Midha, Director at The Leys

Thanks very much for your kind words Elizabeth. It was a pleasure to look after your parents.

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Review from Valerie N (Wife of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been cared for by the staff at The Leys for 20 months and I am more than satisfied with the situation which has been forced upon me. He is very well provided for - particularly the catering requirements - good, well cooked, homely food - the chef and cover staff are excellent. He is warm,
clean, entertained, despite his memory failure telling me he does nothing!! All members of staff know me by name and are very welcoming. I am so grateful to be able to let them look after my husband.

Reply from Amit Midha, Director at The Leys

Thanks so much for your kind words Valerie.

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Review from Steve P (Son of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Leys are doing a great job of caring for my mother. Her memory loss is getting worse so it must be so difficult to be patient, open and friendly. We are really grateful to them for keeping her safe and comfortable, which is reducing our own worries and concerns.

Reply from Amit Midha, Director at The Leys

Thanks for your feedback Steve. We always strive to provide the best possible care and we are always available if there is anything you want to discuss.

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Review from Colin W (Son of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home at Leys, Alvechurch to be very good. The staff are excellent, the food very good and plenty of it. All round an excellent place.

Reply from Amit Midha, Director at The Leys

Thank you for your kind words.

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for The Leys is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for The Leys is calculated as follows: ( (160 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 192 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Leys is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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