Landona House Ltd

Landona House, Love Lane, Wem, Shrewsbury SY4 5QP
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9.7 50 Reviews
  • Landona House Ltd, Shrewsbury
Landona House, in Shrewsbury, supports a wide range of care requirements, for example long-term and intermediate residential care, as well as dementia care and respite. CQC rated Good in all Categories and Infection Control (March 2021).

A converted Grade II listed building, Landona House offers a charming and homely environment in which to spend a retirement, at the same time as offering a skilled team of carers and a home-cooked food menu.

The home is also looking to add further refurbishments that will include a cinema room and retro lounge. There is also a sensory garden that is ideally suited to those with dementia.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1180 – £1300
  • Self-Funded Residential Dementia Care: £1180 – £1300
  • RESPITE Self-Funded Residential Care: £1180 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1180 – £1300

Fees can be discussed with the home.

These prices are only a guideline, please contact Landona House Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Virgie Santiago (Manager)

Local Authority / Social Services

Admission Criteria

  • Able to admit over a 24 hour period
  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (15)

Visiting

  • No visiting restriction's

Parking

  • On Site Parking

Landona House Ltd Reviews (50)

Total of 50, showing 21-40
9.7

Landona House Ltd has a Review Score of 9.7 (9.681) out of 10, based on 12 reviews in the last 2 years. Over all time Landona House Ltd has 50 reviews.

Overall Experience

  • 35
  • 14
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Date Published

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Review from Helen B (Daughter of Resident) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you, Landona House care staff. You were so kind to my mum during her stay with you.


She came to you following a long stay in hospital where she was not well-treated and she arrived traumatised. She was confused, afraid, unhappy, and isolated, afraid of the unknown but, also, ready to give up.


Things were not easy but, through your perseverance and concern to see my mum as a precious individual and to learn from her, she began to have hope again. You were always accommodating and happy to discuss aspects of her care and health. You were also compassionate towards her needs and those of her loved ones.


These are difficult times when real care is no longer easy to deliver and in increasingly short supply. Thank goodness then that my mum came to you. I just wish there had been more of you so that you weren't all spread so thin.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you very much for your kind words. It was lovely to have your mother stay with us.

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Review from Mark G (Son of Resident) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Landona in May this year and after an initial period settling in quickly became happy and aware she was being fully cared for. Unfortunately, her health started to deteriorate after three months, but the care she then received was excellent with compassion not only for her, but her immediate
family due to the additional burden placed on everyone due to the impact of the pandemic. Staff were always prepared to listen, cared for Mum's well being at all times in the twilight of her life and the home is very well led by a very engaging and caring Manager. Building itself is a little outdated, but what truly matters is the care given and we wish to express our thanks for that and to all the staff at Landona.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you for your kind words. It was an honour to care for your mother.

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Review from M M (Daughter of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered the home towards the end of May and remained there until her death in late October. Throughout that period her care was wonderful. The staff were so friendly and caring, taking time and patience to help her complete her daily tasks. They treated her with respect and kindness at all times,
making sure her final days were comfortable. It was lovely for her to spend those last couple of months among people she knew rather than being sent to hospital. She was well fed throughout with plenty of drinks available and she enjoyed the company and entertainment while she was able to do so. While the home itself is not in the most modern of buildings the warmth and compassion she was met with far outstripped her physical surroundings and this is what is the most important. As a visitor, I was always warmly welcomed.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much for your kind words and support. It was an honour to have your mum stay with us.

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Review from Gary W (Son of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and the staff at Landona made my mum’s recuperation stay very comfortable and pleasant. They were so kind to her and she was so grateful for the way she was looked after. It was a relief to know she was being looked after so well with kindness and dignity. Thank you all.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much for this review. We strive to show the upmost kindness to all who stay with us. It was a pleasure having your mother to stay with us.

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Review from Janet R (Daughter of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Much appreciated that mum was in a caring, friendly, and family environment. All staff led by an excellent manager were always caring, patient, and helpful to both residents and visitors. Quick to deal with health issues, kept me well informed, and provided much comfort to mum in her final days. Understandable
covid restriction made visiting difficult but the manager was helpful at adapting to mums circumstances. Sadly mum deteriorated quite quickly so unable to participate in numerous activities provided, but was thrilled with the pom pom she made - pictures on Facebook to prove it!.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much. We will continue to do our best to ensure residents are treated with compassion and dignity. Their well being is our utmost priority.

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Review from Nicola W (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in Landona from February to July 10th 2021. Without exception every single member of staff, including chefs, cleaners and carers is absolutely exceptional. Each member of staff ensures that at all times residents are treated with respect and dignity. The overwhelming feel of
the care home is one of 'family', one big family. Each resident is valued and treated as an individual.
The care is exception, professional and team members carry out their duties with a smile on their faces.
I could not have wished for a better place for my father to end his days. He did more 'living' in the last 5 months of his life than he had in the last 5 years.
Activities that residents truly enjoy are well thought out, very worthwhile. My father particularly enjoyed the music-based activities and it is clear from the photographs (particularly on the Landona Facebook page) that he was frequently the 'disco boogie' king ie the only one on his feet dancing to the music!
Thank you.

Reply from Radhika Sisodia, Director at Landona House Ltd

Thank you so so much for your kindness and support! Your father quickly became a part of our family and is missed very much.

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Review from Karen S (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother stayed at Landona House from January 2020 until January 2021. The care she received during this time was exceptional. The home has a lovely friendly atmosphere with regular activities put on for the residents. It was unfortunate that my mother's stay, however, fell at the same time as
COVID and as a result, we were unable to visit as often. We would like to thank, in particular, the home's manager for his genuine compassion, care and all the help and support he gave at that difficult time.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much Karen for your kindness and support. We wish you all the very best.

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Review from Julie A (Niece of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle went to Landona - initially for emergency respite - eventually staying almost 3 months. Nothing was too much trouble for the amazing staff at Landona. The food, the entertainment and the cleanliness were impeccable. Above all else though, where Landona really comes into its own, is the feeling
of homeliness and warmth. The staff are all so compassionate and friendly - not only with their residents but with their families alike. I cannot recommend them highly enough to anyone looking for a homely and friendly environment where they will receive top-quality nursing care. Moreover, you can be assured that in our experience, residents will also be treated with respect and dignity and their wishes always be listened to.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much for your kindness and support through a very tough time. These words are priceless for us.

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Review from Emma B (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care delivered to my father to be exceptional. He is always well presented. It has been a difficult time during Covid-19, not being able to visit him as we would normally. However, all efforts have been made to allow contact with my father, either via telephone or through the window.
I have always observed staff to be wearing the appropriate PPE, and yet maintain a caring and familiar relationship with my father. He lost weight prior to admission, he has since gained and says that the food is lovely. I cannot thank the Management, Activities Coordinator and Care Staff enough for all they do.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much for your kindness and support. We will continue with all our efforts in delivering the best possible care.

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Review from Sue W (Friend of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting as a volunteer before lockdown. Staff are very caring and kind and very understanding, under sometimes difficult situations. Food looks and smells wonderful! Lots of fun and laughter while some games were played by the activities lady. Overall, a real home from home.

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Review from S W (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Super staff, very nice indeed.
Very helpful.
My mother had a very pleasant and enjoyable stay.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much for your lovely words and kindness and support.

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Review from Erica H (Sister of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

3 years ago my brother, who was in need of care in a residential home, went to reside at Landona House. In the intervening years and thanks to the quality of care and the dedication of the staff that he received his life has been transformed.
My last visit and review was in March 2020 prior to the
government lockdown when Landona House took precautions to suspend family visits to protect the residents and staff. During this time they have continued to be in touch with me and have arranged telephone calls so I could communicate with my brother.
Last week, July 2020, thanks to a new Gazebo located in the garden it was made possible for me to have a face to face visit with my brother, it was so reassuring to see him so well and happy.
Thank you to all the staff at Landona House.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you for your kindness and support. We are working hard to support all our residents with care and compassion.

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Review from Lorraine T (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father lived at Landona for about one year. He felt safe and secure and called it home.
It was very difficult for us as a family during his last weeks before passing but we wanted my father to stay at Landona and it was the right decision as the care given towards my father was excellent, he was
treated with dignity and he must have felt loved. As a family we were given support and care, nothing was too much trouble.
A big thank you to all the staff at Landona.

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Review from L W (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found my mother's placement to be caring and helpful. Have kept me informed about changes in Mom's health i.e., calling doctor or monitoring of changes in her health. They have been very responsive when it was discovered, by myself and sibling, that mother had defecated on her toilet seat and had
soiled pants. My mother is eating end enjoys her food, and she is complimentary of the food as opposed to 'damming' another environments food.

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Review from Sylvia H (Niece of Resident) published on 27 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The only fault with today's visit was the dreadful smell of urine in the sitting room. It hits you as soon as you opened the door. Very unpleasant.

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Review from L O (Relative of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is extremely good; very supportive staff; very good meal selection; lovely environment.
The care staff make the residents feel at home and organise activities and outings.
Highly recommend this care home.

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Review from Madeleine C (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was at Landona House from October 2017 until her death there in June 2018. She always received excellent care from the care staff and the arrival of an activities organiser in January 2018 made a real difference to the daily life at the home. I could not fault the care my Mother was given
on the last few days of her life - she had come to know the staff well, trusted them, and felt safe and secure with them.

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Review from Brian W (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was placed into Landona House at very short notice, leading up to Christmas. Although being rushed, sufficient information was received about Landona and a visit was also made to the home, prior to the placement. It took my father a while to settle, but the staff coped very well with this
and have worked well with him since. He is a proud man and can be very stubborn at times, again the staff have supported him very well. My father has had several falls at Landona house, none of these can be apportioned blameworthy to Landona. During all these incidents, the family have been kept fully informed at all times.

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Review from Betty K (Wife of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot speak highly enough of management and all care staff; also others who are employed there in whatever capacity. Everyone at Landona House goes the "extra mile". Landona House is a truly family home where each resident is given exceptional love and consideration. In the last few hours before my
husband passed away, I could not have wished for him to be anywhere other than Landona House.

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Review from Tracy C (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most important part is that my mother is happy and safe.
She enjoys he food. She appears clean and her hair is done regularly.
The staff are friendly and helpful. There was an excellent Christmas carol service in December, also a dog visiting service which my mother enjoyed. Music is important.

Reply from Radhika Sisodia, Director at Landona House Ltd

Thank you so much for the kind words and support.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Landona House Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Landona House Ltd is calculated as follows: ( (99 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 141 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Landona House Ltd is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Virgie

Virgie Santiago

Job Title: Home Manager

Joined: 2008

I have worked at Landona House Limited since 2008 in many capacities as, deputy , a unit manager and registered manager following an extensive career in health and social care.


I am committed to leading our team exceptionally to deliver the highest standards of quality care to all who live at Landona House

Karina

Karina Tomlinson

Job Title: Deputy Home Manager

Joined: 2018

I've worked at Landona House for nearly 6 years, I started as a senior carer, and I then pursued work towards my level 4 in 2023 which I then completed early this year.


Since then I have been promoted to deputy manager where I have furthered my knowledge extensively which as a result has led me to be an active positive and structured team leader where I actively support the staff and ensure we deliver a high standard of care to our residents who reside at our home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Landona House Ltd to verify any information. View our terms and conditions. Landona House Ltd has an Enhanced Service - more info.