Broadmeadow Court Residential Care Home

London Road, Stoke-on-Trent, Newcastle-under-Lyme ST5 7JG

Broadmeadow Court Residential Care Home, Newcastle-under-Lyme, Staffordshire
Broadmeadow Court Residential Care Home, Newcastle-under-Lyme, Staffordshire
Broadmeadow Court Residential Care Home, Newcastle-under-Lyme, Staffordshire

Broadmeadow Court Care Home is a purpose-built home for the elderly, with a 32-person capacity and some admittance available for people with physical and mental health concerns.

All of the home's rooms are en suite, with a communal lounge for residents to enjoy, while having their privacy and dignity respected throughout all areas of the service.

Bedrooms are set up so that residents can have all they need without needing to go far unless they wish, with telephone and television points, adaptable furnishings and a fridge.

Group: Sanctuary Care Ltd

Person in charge: Chris Singer (Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 32

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Broadmeadow Court Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Broadmeadow Court Residential Care Home has a Review Score of 9.4 (9.427)

The Review Score of 9.4 (maximum of 10) for Broadmeadow Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Broadmeadow Court Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.427 for Broadmeadow Court Residential Care Home is calculated as follows: ( (72 Excellents x 5) + (45 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 131 Ratings = 4.427

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Broadmeadow Court Residential Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 11 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Broadmeadow Court Residential Care Home?

  • Extremely LIKELY
    4
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Broadmeadow Court Residential Care Home

  • Daughter of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Great-Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

When we visit everything seems fine. The staff are good and the home is clean.

How likely would you be to recommend Broadmeadow Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

The staff are very helpful in all aspects of Mum's care.

How likely would you be to recommend Broadmeadow Court Residential Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Overall satisfactory. Care staff are lovely, show patience and are very helpful. Management is the opposite. I found them to be rude, no patience and frankly don't care. I think this needs to be approached and rectified urgently.
We had a few problems regarding management and I have had to face this head on. Food/options need to be addressed for residents with dietary requirements, as I find they go without or the kitchen has run out of food and the residents have left overs.
Not good enough.

How likely would you be to recommend Broadmeadow Court Residential Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Carers and staff are excellent. Organisation is good and the home is run to a high standard.
Accommodation is dated and could benefit from modernisation.
The bathroom is a priority for improvement as there is staining to the sink which is permanent.
Overall a good care home with great staff.

How likely would you be to recommend Broadmeadow Court Residential Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Can't find any faults at all. Recommend the home to anyone. All comments are true.

How likely would you be to recommend Broadmeadow Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All round good.

How likely would you be to recommend Broadmeadow Court Residential Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Happy with mums care the staff all seem very caring the food always seems lovely. I'm surprised the garden has still not been done for three years as I know it could be made much nicer to sit out and safer for the residents.

How likely would you be to recommend Broadmeadow Court Residential Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

We have been on holiday for 3 weeks. While we were away we felt confident that Mum was being well looked after and would receive the usual high standard of care. Last week the residents were entertained by a lovely lady singer who encouraged everyone to join in. Mum loved every minute and was singing, clapping her hands and swinging her legs to the music. It was lovely to see mum and so many residents enjoying themselves. Special days such as these contribute to the happy atmosphere of the home. Later in the week, Mum won a prize at bingo and the staff help those participating not to miss a number.

How likely would you be to recommend Broadmeadow Court Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

During mum's recent illness the care she received was extremely kind and tender.
The family were also treated with friendly concern for our feelings.
Mum recovered against all expectations - to the credit of ALL the staff.

How likely would you be to recommend Broadmeadow Court Residential Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Staff are always pleasant to talk to, also management is available if needs be. Home is always clean and cleaning staff are very good. The only down thing is the lounge is not big enough and if there were a fire, it would be quite difficult to get people out in a short amount of time.

How likely would you be to recommend Broadmeadow Court Residential Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mother-in-law has been a resident at Broadmeadow Court for 18 months. She has dual dementia, Alzheimer and Vascular. She is always treated with the utmost individuality and the quality of care is second to none. All the Staff treat her and all the other residents with love and patience, taking into account each and everyone's individual needs. It is a very bright, friendly environment with daily activities with fun and enjoyment. There is a daily menu with lovely homemade food and a choice. All dietary requirements are met.
The rooms are bright, clean and family focussed. We enjoy our visits to Broadmeadow Court and are always made welcome. We feel very lucky to have found such a lovely place for our mum and praise all staff for their constant efforts in making visits enjoyable. In relation to cleanliness, I have never seen my Mother-in-law in an unclean state and attention to her personal care is paramount. So I highly recommend Broadmeadow Court.

How likely would you be to recommend Broadmeadow Court Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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