Broadmeadow Court Residential Care Home

London Road, Stoke-on-Trent, Newcastle-under-Lyme ST5 7JG
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9.7 61 Reviews
  • Broadmeadow Court Residential Care Home, Newcastle-under-Lyme
Broadmeadow care home has a warm, family feel, created by a dedicated team, many with over 15 years’ experience. Staff focus on enriching residents’ lives by tailoring activities and experiences to individual interests.

Following an impressive extension and refurbishment, the home offers bright, airy spaces including a large lounge, café and hair and beauty salon with weekly visits from a mobile hairdresser. A chiropodist also visits monthly.

The gardens underwent a £10,000 makeover after winning an internal Sanctuary Care competition. They now feature wheelchair-friendly paths, a water feature, summer house, pontoon lighting and raised planters where residents grow fruit and vegetables for use in the kitchen.

Dining is a highlight, with delicious home-cooked meals and freshly baked cakes for afternoon tea. Activities include pampering sessions, baking, live music, trips to zoos, garden centres, pubs and the Salvation Army centre.

Broadmeadow embraces the local community with visits from volunteers, work experience students and school children, who often share performances. Staff children have even formed a choir that regularly entertains residents. Families can stay connected through a private Facebook page.

Proud to be veteran-friendly

Broadmeadow has achieved Veteran Friendly Framework (VFF) status, supporting the practical, emotional and social needs of the armed forces community. The VFF is a collaboration between Royal Star & Garter, Royal British Legion and NHS Veterans’ Covenant Healthcare Alliance (VCHA).
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Care Provided by Broadmeadow Court Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1087
  • RESPITE Self-Funded Residential Care: from £1087

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1087 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Broadmeadow Court Residential Care Home to find out the exact price for your requirements.

Contact Broadmeadow Court Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Broadmeadow Court Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chris Singer (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (36)

Broadmeadow Court Residential Care Home Reviews (61)

9.7

Broadmeadow Court Residential Care Home has a Review Score of 9.7 (9.658) out of 10, based on 12 reviews in the last 2 years.
Over all time Broadmeadow Court Residential Care Home has 61 reviews.

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Reviewer Connection to Broadmeadow Court Residential Care Home
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Review from A J (Partner of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff at Broadmeadow a very happy group, a very caring team.
On my visits we, the residents and visitors have been entertained occasionally by a singer enjoying a good sing-a-long. The activities also seem to go down well. Special calendar dates are often celebrated and their
Xmas is a joy to behold. A very hardworking and caring staff.
Reply from Fae Doherty, Senior Marketing Officer at Broadmeadow Court Residential Care HomeThank you for such a wonderful review of our home and team, they will really appreciate it. Best wishes.
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Review from Elaine G (Daughter-in-law of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been a resident for almost 4-years; she is treated with individual love and care. All the staff are extremely professional and show her the utmost love.
The management is always in touch and relays up to date information regarding care.
Reply from Fae Doherty, Senior Marketing Officer at Broadmeadow Court Residential Care HomeThank you so much for such a kind review - our team will really appreciate it. Best wishes..
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Review from Liz H (Daughter of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Broadmeadow since the beginning of May. It is a warm, bright and very friendly place. Having just 32 residents at most (4 or 5 rooms are left for respite) enables residents to be well cared for and given much personal attention with dignity, love and humour. All staff are
happy, friendly and approachable, whether it be the office staff, carers, cleaners or maintenance man. Residents, their rooms and all public areas are kept clean. Rooms are spacious with ensuite (toilet and sink) and also have a fridge, cupboard and worktop. Large bay windows let in lots of light and mum is able to have lots of family photos on the large integrated window shelf. Regular activities, games, entertainment and trips out are organised. Family are made most welcome and kept well informed. The meals are excellent and as a result, mum has gained some much-needed weight. It has been a pleasure to be involved with the home, and a weight off my mind, knowing mum is settled. Top marks!
Reply from Fae Doherty, Senior Marketing Officer at Broadmeadow Court Residential Care HomeThank you for such a wonderful and extensive review Liz! Your review is an invaluable asset to our home and, for our potential residents' and their families so we really do appreciate it. Best wishes.
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Review from A A (Goddaughter of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broadmeadow is a friendly, welcoming and compassionate care home. All staff are very much resident focussed in all they do. There is always a varied activity programme and also a whole range of events which includes external performers which visit on a regular basis.
The food is of a high standard
and varied. There is an open door policy which makes Broadmeadow a very approachable care home.
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Review from R W (Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care here is extremely good. We are all well looked after. The food is good and you can ask for any food, drink or anything else within reason. I have been well taken care of since I moved here. Can't thank them all enough.
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Review from Sandra S (Daughter of Resident) published on 5 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Not an easy decision to put a loved one in care, but after looking at many homes we decided on Broadmeadow Court and so glad we did. Our mum has been a resident at Broadmeadow for the past 5 years, unfortunately, mum passed away in May 2019. I just wanted to say that the care she received was wonderful,
the staff, well we cannot fault them, she was safe, clean and well looked after, always a nice meal to be had. We cannot thank them enough, they treated mum with respect and helped us right up to mums passing. Thank you again to all the staff.
Reply from Kate Yates, PR Officer at Broadmeadow Court Residential Care HomeWe are so sorry to hear of your mother’s passing and are so thankful that the team at Broadmeadow were such a wonderful support. We shall be sure to pass on your lovely comments. With warmest wishes.
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Review from Sue B (Daughter of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Broadmeadow Court for over 2 years. He can't stand or walk and has dementia. The kindness and care shown to my dad is more than words can say. It is a homely environment and staff treat everyone the same. It is a very demanding job and they all do it with respect and a smile. The
food is lovely and all homemade. When you leave a loved one in someone else's care it is a big decision. It gives me peace of mind knowing that my dad is in a well run, fun, safe place with lovely staff.
Reply from Fae Doherty, Marketing Officer at Broadmeadow Court Residential Care HomeDear Sue, thank you so much for your kind words. We understand how difficult the transition into care can be for both our residents and their loved ones so it is wonderful to hear that you have peace of mine leaving your dad in our care. Best wishes, Fae.
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Review from A C (Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident here for many many years.
The care that I receive is very very good. If I have an occasional fault to complain about it, it can soon be settled.
Food and cleanliness standards are very good.
Reply from Fae Doherty, Marketing Officer at Broadmeadow Court Residential Care HomeDear Audrey, thank you so much for reviewing our home. It is wonderful to hear how happy you are with the care you receive and that the team are responsive to your needs. Best wishes, Fae
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Review from J F (Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On respite at present, care second to none. Meeting with home manager on Monday to make arrangements to become a permanent resident.
Staff are marvellous, wonderful. They have become my friends. I feel very safe and cared for.
Reply from Fae Doherty, Marketing Officer at Broadmeadow Court Residential Care HomeThank you for taking the time to review our home. It's wonderful to hear how well you're getting on with us, and that you'd quite like to stay! Best wishes.
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Review from Susan S (Daughter of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has Alzheimer's and has lived at Broadmeadow since August 2016 and I and my family have been very pleased with the care she has received throughout the various stages of her illness. The family visits regularly and at different times and on different days and ruing that time we have seen
nothing that has worried us unduly. Any minor concerns we have had were reported and were dealt with quickly. We feel informed on her condition and feel welcomed by the staff.
Reply from Fae Doherty, Marketing Officer at Broadmeadow Court Residential Care HomeDear Susan, thank you for your feedback - it is truly invaluable. I will be sure to pass your kind words onto the manager and the team. Best wishes, Fae.
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Review from D T (Son of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are hard working, polite and caring. Rooms are clean and tidy. The food is excellent with a healthy and varied menu. The health and medication of the residents are monitored regularly.
Reply from Fae Doherty, Marketing Officer at Broadmeadow Court Residential Care HomeThank you for your feedback on Broadmeadow Court, and our team. Best wishes, Fae.
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Review from Sylvia (Daughter of Resident) published on 16 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother is 96 years old. She has taken on a new lease of life since moving into Broadmeadow Court in September 2014. She regards her room as home. She enjoys the company of the other residents and the activities. She also relates well to the carers. The menus on offer are varied and plentiful.
Reply from Fae Doherty, Marketing Officer at Broadmeadow Court Residential Care HomeDear Sylvia, thank you for your kind words. It is wonderful to hear how well your mother is doing at Broadmeadow Court! I will be sure to pass your feedback onto the manager and the team. Best wishes, Fae
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Review from A H (Daughter-in-law of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law was a resident of Broadmeadow Court Residential Care Home since 2015. Mum sadly passed away in the hospital on 2nd December 2018. I cannot praise the staff enough for the wonderful caring way in which mum was looked after. Mum had a lovely room, enjoyed taking part in all the activities
and loved the home cooked food. Mum was part of the Broadmeadow family from her first day there.
Reply from Fae Doherty, Marketing Officer at Broadmeadow Court Residential Care HomeThank you so much for taking the time to review Broadmeadow Court, your feedback is invaluable to us and the home's team. I am very sorry to hear of your loss, but it wonderful to know that you were so pleased with your mother-in-law's care whilst at our home. I will be sure to pass your kind words onto the team. Best wishes, Fae
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Review from Zowie P (Granddaughter of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall satisfactory. Care staff are lovely, show patience and are very helpful. Management is the opposite. I found them to be rude, no patience and frankly don't care. I think this needs to be approached and rectified urgently.
We had a few problems regarding management and I have had to face this
head on. Food/options need to be addressed for residents with dietary requirements, as I find they go without or the kitchen has run out of food and the residents have left overs.
Not good enough.
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Review from Mandy (Daughter of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't find any faults at all. Recommend the home to anyone. All comments are true.
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Review from Terry D (Great-Nephew of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we visit everything seems fine. The staff are good and the home is clean.
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Review from Joseph B (Son of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All round good.
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Review from Shirley S (Daughter of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very helpful in all aspects of Mum's care.
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Review from Paul S (Son-in-law of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers and staff are excellent. Organisation is good and the home is run to a high standard.
Accommodation is dated and could benefit from modernisation.
The bathroom is a priority for improvement as there is staining to the sink which is permanent.
Overall a good care home with great staff.
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Review from Sheila P (Daughter of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During mum's recent illness the care she received was extremely kind and tender.
The family were also treated with friendly concern for our feelings.
Mum recovered against all expectations - to the credit of ALL the staff.
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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Broadmeadow Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Broadmeadow Court Residential Care Home is calculated as follows: ( (122 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 141 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Broadmeadow Court Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Chris

Chris Singer

Job Title: Home Manager Joined: 2008

I have worked at Broadmeadow Court since 2008. Our wonderful residents keep me coming back every day - they all make me laugh!

Clare

Clare Dale

Job Title: Chef Manager Joined: 2007

I love my job as Chef Manager as we truly are one big family at Broadmeadow Court.

Joanne

Joanne Sargeant

Job Title: Care Assistant Joined: 2015

Broadmeadow Court is so family orientated and I love working with our residents.

Nicola

Nicola Lawe

Job Title: Team Leader Joined: 2013

I have good friends here, it's very homely for our residents and we all work so well together.

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