Dover Cottage Rest Home

After 12 months of fighting the system trying to convince hospitals/ GPs that Mum had the start of Dementia Dover Cottage came to our rescue. The Manager visited Mum in hospital as part of the resident intake process, she immediately recognised what we had been saying for the last 12 months. From the moment Mum became a resident at Dover Cottage she was welcomed and cared for as was all her family. Their care and compassion extended to us all. They are all very hands on caring for their residents and we all immediately felt like part of the Dover Cottage family. A big weight was lifted from our shoulders knowing that Mum was being looked after in the manner that any person deserves. Unfortunately Mum's stay was brief due to her passing away. During this time all staff exceeded our expectations and supported us with our grief. We cannot thank them all enough, they are an amazing team of carers and we would have no hesitation in recommending them. Thank you.

My grandma has been at Dover Cottage for over eighteen months during the Covid-19 pandemic. The decision of moving her from her own home was extremely difficult for our family, however illnesses with her husband, my grandfather, and the safety of being at home alone led to a hard decision of looking for a residential home for her to live in. Dover Cottage was local to us as a family which meant when restrictions eased we could visit more often. The management team are excellent and always keeping us informed about her care needs. She settled in really quickly with the staff and residents and always looks well looked after when we visit. She always says she's happy which is the main thing. She enjoys the beautiful range of fresh meals every day and there are always plenty of activities going on, even guest musicians and garden parties to celebrate birthdays and special occasions. The rooms are home from home and personalised for each resident. The staff look after her like she is part of their own family.

Mum has lived at Dover Cottage throughout the difficult times of Covid. I am so glad we made the hardest decision to move Mum here. The staff feel like an extension of our family. They know and respond to Mum's needs and we are kept well informed at all times. Her health is closely monitored and staff are able to quickly recognise any need for medical intervention and act swiftly. Mum is always clean and tidy. She enjoys the activity sessions and residents' birthdays are always celebrated, with banners, balloons and a sing-song. Meals are well balanced and nutritious, prepared and served by a friendly kitchen team. The home is well led by a dedicated manager who shows respect to her staff and works together with them to provide a homely caring atmosphere within the home.

My mother has been at Dover Cottage for two and a half years, therefore all through lockdown. This was obviously an extremely difficult time for residents, staff and relatives. However, Dover Cottage went above and beyond to ensure relatives were able to stay in contact with loved ones, either by window visits, garden visits, FaceTime or telephone calls, which were absolutely vital at this difficult time. Mum loves joining in with the variety of activities, games and pampering which are provided on a regular basis. She is supported by carers who know her, her likes and dislikes and who she trusts. The home is extremely well led by a manager who is respected and valued by both staff and relatives. On a daily basis, all the staff not only do an excellent job caring for and providing for the residents but take them into their hearts... and it shows.

We have been going through a difficult time at the moment, we as a family feel happy that our loved one is well cared for and couldn't have managed without the help of the home. It's nice to know he is safe and well looked after, thank you to all the staff.

My mom lives here and I'm so glad she does, it's wonderful. Tthe staff are amazing, it's always clean and welcoming and any problems you just pick the phone up and call them. It's the best, it's a happy place.

Since moving in, my mother-in-law is so much happier and well cared for, her personal hygiene has improved massively and we know she is receiving fantastic care. The staff all keep good communication and are easy to talk to. They organise events for both residents and family which is lovely, as well as great daily activities for the residents. They always make a nice fuss of each individual on birthdays etc which again, is a really personal touch.

Nothing is too much trouble for this team, it is more than a job for them. Thank you Dover Cottage team. Amazing people.

There truly are some amazing care staff at the rest home, who really do treat loved ones like a member of their own family. The care home is operated by a manager who really is very much a people person. I cannot thank the staff and management for the care they provided for our late Mum.

He always looks nice and clean and dressed nicely, the food is good and the kitchen staff do an excellent job giving a good variety of meals, so we would highly recommend this home to anyone looking for a nice family feel place for their elderly loved ones.