Hillswood Lodge

staff especially as it was change over time and they were going off duty. He was seated on the floor surrounded by loads of cushions to immobilise him. The wonderful night staff then took over, they were really busy but still spent every available minute with us during the 8 hour wait for the top priority ambulance, providing food and drinks for us both and of course much needed support, even a staff member who’d gone off duty rang to see how things were progressing. Luckily the outcome was fine, no broken bones so he returned ‘home‘ 12 hours later, none the worse for his experience and ate the lunch that was waiting for him. How lucky are we both to have found this wonderful care.

the level of care received and am glad that some of the pressure has been lifted from myself and family.

and calls it her ‘forever home’. She has been cared for wonderfully and all the staff take time to help her and always are kind and considerate. I am kept up to date on any changes and I have no doubt whatsoever that Mum is absolutely in the right place and is exceptionally well cared for. I have no concerns whatsoever.

Even during lockdown, we were kept well informed, with regular phone calls, and also had the option of video calling.

welcoming from the beginning and I immediately felt Mum was in capable, safe and caring hands. Mum settled in quickly due to the staffs experienced and respectful approach.
Mum particularly enjoyed the home cooked meals. The room she stayed in was light and airy which was important to her as she enjoys being in a quiet environment and the staff respected her wish to do that. Its size gives it a more homely feel than some others I have visited. I would certainly recommend it.

ethos. Each resident is known and valued. Great efforts are made to provide activities to appeal to specific interests, to stimulate, nurture and promote emotional wellbeing.
Whilst on palliative care, Mum was treated with a sensitive, thoughtful kindness, extended to us too. All staff demonstrated a friendly respect that maintained Mum’s dignity. The professional knowledge and expertise of the staff, particularly management and senior staff, inspired confidence and a wonderful comfort at an extremely emotional time.
A successful residential home should promote a feeling of safety, both physical and emotional, for residents and their relatives.
Hillswood feels very safe.

be in good spirits when activities, hairdresser and trips out some days are on.
Can't fault this care home or how it is run, management very approachable and all staff friendly and professional.

activities are twice daily minimum, they have days out, on a regular basis is desired.
Unlike other residential homes, you can eat with your family member which makes visiting so much more flexible. Ten out of ten for me thanks.

high standard. Hillswood feels like home thanks to the devotion of the staff.

morning and afternoon. Many entertainers come in to perform, they are all brilliant because the residents and staff continually find new people who suit the home. Staff and some residents have a lovely dance many afternoons. The residents are also taken out to the local church for coffee - all within walking distance, wheelchairs pushed or staff cars used. The staff are so willing, kind, engaging ang thoroughly professional. We all have a good time when I visit with my dog.

about people and their feelings. The home is spotless and has a very cheerful atmosphere....a real home from home. It is a big responsibility to choose a care home for your parent or relative and all I can say is that we struck gold. I would not hesitate to refer people to Hillswood Lodge and have already done so on two occasions.

disruptive, she has settled really well and made lots of friends.

promptly and she enjoys the lovely food and the varied entertainment.

since becoming a resident there. She particularly enjoys the home cooked food and regular entertainment that is provided. It is clear the care home manager knows her residents well, as she is very responsive to their needs and preferences. She will refer on to other healthcare professionals/services if needed. As a family member who lives a considerable distance from the home, this gives us the reassurance that my aunt is not only well cared for but is known by the manager and staff so well that any changes in her health are identified quickly. Thank you to the manageress and her team for doing such a great job.

view and toilet.
I have no concerns at all and other relatives have visited and commented on how good the home is.