Hillswood Lodge

9 The Close, Leek Road, Endon, Stoke-on-Trent ST9 9JH

Owner: Hillswood Care Ltd

Person in charge: Lesley Shufflebotham (Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 21 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 17

Shared Rooms: 2

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hillswood Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for Hillswood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Hillswood Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.744 for Hillswood Lodge is calculated as follows: ( (125 Excellents x 5) + (43 Goods x 4) ) ÷ 168 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.726 Points relating to the number of positive Reviews for Hillswood Lodge is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.2 Target = 0.476

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Hillswood Lodge has a Review Score of 8.5 (8.470) from 14 Reviews


Average Ratings

  • Excellent
    13
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hillswood Lodge?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillswood Lodge

  • Daughter of Resident/Service User
    5
  • Nephew of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

All the staff at Hillswood Lodge Care home are professional, respectful and caring. They have looked after my mum for the last 18 months and I feel very lucky that my mum is in the care of the manager and her team. They always put the resident first and do what is best for them. They genuinely care about people and their feelings. The home is spotless and has a very cheerful atmosphere....a real home from home. It is a big responsibility to choose a care home for your parent or relative and all I can say is that we struck gold. I would not hesitate to refer people to Hillswood Lodge and have already done so on two occasions.

How likely would you be to recommend Hillswood Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Hillswood Lodge is a caring home. They have been looking after my auntie with dementia for 16 months.
She is looked after really well and always appears well groomed.
She has put on weight since arriving at the home.
Apart from initial problems, when my aunties' tablets weren't right and she was disruptive, she has settled really well and made lots of friends.

How likely would you be to recommend Hillswood Lodge? Likely

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Average Rating:   4.4 out of 5

My mum has been in this residential home for nearly 10 years. She has been happy and all the staff have been very kind to her and treated her with respect all of the time. I have no complaints. This is, in my view an excellent care home.

How likely would you be to recommend Hillswood Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

My sister-in-law has been made very welcome and comfortable at Hillswood Lodge by the staff and especially the manager who has gone out of her way to make her welcome and supports her interests.The home is always clean and tidy and has a relaxed and homely atmostphere. Her medical needs are seen to promptly and she enjoys the lovely food and the varied entertainment.

How likely would you be to recommend Hillswood Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent standard of care, clean and safe environment, lots of activities and set in a beautiful location. Hillswood Lodge is a well-run care home with caring, respectful and cheerful staff who will go out of their way to accommodate the needs of their residents and families. My aunt has flourished since becoming a resident there. She particularly enjoys the home cooked food and regular entertainment that is provided. It is clear the care home manager knows her residents well, as she is very responsive to their needs and preferences. She will refer on to other healthcare professionals/services if needed. As a family member who lives a considerable distance from the home, this gives us the reassurance that my aunt is not only well cared for but is known by the manager and staff so well that any changes in her health are identified quickly. Thank you to the manageress and her team for doing such a great job.

How likely would you be to recommend Hillswood Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

My brother-in-law has resided here for 13 months. He is very settled and well looked after. I cannot fault the care that he has received.

How likely would you be to recommend Hillswood Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

I call in to my relative at least once per week and sometimes more often. The staff are always pleasant and listen to all concerns.
The home is always clean and tidy.
Some of the staff have been there for many years and it shows in their attitude.
The bedroom is bright and spacious with an outside view and toilet.
I have no concerns at all and other relatives have visited and commented on how good the home is.

How likely would you be to recommend Hillswood Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Myself and my family are very happy with the care that my grandma has received since staying at Hillswood Lodge. The staff are really helpful, friendly and accommodating and the place itself has a very good relationship with my grandma and indeed many go the extra mile to have a laugh and a joke with her. The food is also fantastic.

How likely would you be to recommend Hillswood Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

11 months ago my parents had to go into a care home. How lucky we were to find Hillswood Lodge on our doorstep. From the start, we were all taken care of, as it's not an easy decision to make. The staff settled mum and dad in very efficiently and over the first few weeks I was introduced to staff and procedures in the home, although I have to say it is very relaxed and the atmosphere is most welcoming. Sadly my dad passed away on 1st January this year, the love, care and dignity shown to us as a family was superb. Since then mum has been quietly cared for with kindness and thoughtfulness. Hillswood Lodge is a lovely place. The staff are very reliable and consistent. It is a real home. Thank you for your kind support.

How likely would you be to recommend Hillswood Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been a resident for over a year now. She is very comfortable in the home and her needs are well met by the excellent staff.

How likely would you be to recommend Hillswood Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

We found the care offered to our aunt during her stay was exemplary and the attitude of the staff who looked after her needs was excellent throughout. The atmosphere was relaxed and pleasant at all times. The residents found great enjoyment in the activities. They were well fed and promptly attended to when they had any needs.

How likely would you be to recommend Hillswood Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been a resident at Hillswood for approximately 15 months and the care that she has always received has been excellent. The staff are always friendly and attentive with residents and visitors alike. There is a lovely homely feel, the food is very good and plentiful and everywhere is always clean and warm. Mum has been very, very happy at Hillswood and I can only praise it very highly.

How likely would you be to recommend Hillswood Lodge? Extremely Likely

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Average Rating:   5 out of 5

The care my mum received at Hillswood Lodge was exceptional and I have already successfully recommended it to a friend for his mother. It feels as near to 'home' as is possible. Spending time there with mum was easy. The best thing was that it was for only a few residents and they became familiar faces over the 3 years Mum was there and the staff were wonderful. On a couple of occasions nurses who was not from the local GP practice came and each of them said how impressed they were with the home. The manager is also exceptional and she supports the residents and her staff unfailingly. In addition the local GP practice gave excellent support and the home and the GP practice work very well together meeting both routine needs and emergency needs equally well. I can only give praise for the care Mum received at Hillswood Lodge.

How likely would you be to recommend Hillswood Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

My Auntie was a resident at Hillswood Lodge for 2 years, and during that time she was treated with great dignity and the staff always made it feel like home for her.

She was very ill with both vascular dementia, and Alzheimer's disease but her needs were always catered for by the excellent staff who worked incredibly hard to make her remaining years as happy as possible.

Myself and my family can't thank the manager and her staff enough for the care they gave to my auntie who recently passed away. Her last few years were made so much easier due to the dedication of the staff and the wonderful care she received.

Thank you to all the staff from Auntie D's family, we genuinely appreciate everything you did for her.

How likely would you be to recommend Hillswood Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

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