Hillswood Lodge

9 The Close, Leek Road, Endon, Stoke-on-Trent ST9 9JH
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26 Reviews
  • Hillswood Lodge, Stoke-on-Trent
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hillswood Care LTD

Person in charge

  • Ann Davies (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS referrals, Social referrals and Private referrals
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • No restrictions on visiting loved ones ,visits are when suits families

Parking

  • Car park to the front of Hillswood Lodge, with adequate parking

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Hillswood Lodge Reviews (26)

Over all time Hillswood Lodge has 26 reviews.

Overall Experience
  • 21
  • 5
  • 0
  • 0
  • 0
Date Published
  • 26
  • 0
  • 0
  • 0
  • 26
Reviewer Connection to Hillswood Lodge
  • 10
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from Emma S (Granddaughter of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family are very happy with the care that my grandma has received since staying at Hillswood Lodge. The staff are really helpful, friendly and accommodating and the place itself has a very good relationship with my grandma and indeed many go the extra mile to have a laugh and a joke with
her. The food is also fantastic.
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Review from Trevor R (Nephew of Resident) published on 1 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found the care offered to our aunt during her stay was exemplary and the attitude of the staff who looked after her needs was excellent throughout. The atmosphere was relaxed and pleasant at all times. The residents found great enjoyment in the activities. They were well fed and promptly attended
to when they had any needs.
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Review from A B (Daughter of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for over a year now. She is very comfortable in the home and her needs are well met by the excellent staff.
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Review from Martin S (Son of Resident) published on 24 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Hillswood for approximately 15 months and the care that she has always received has been excellent. The staff are always friendly and attentive with residents and visitors alike. There is a lovely homely feel, the food is very good and plentiful and everywhere is always
clean and warm. Mum has been very, very happy at Hillswood and I can only praise it very highly.
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Review from Celia (Daughter of Resident) published on 6 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum received at Hillswood Lodge was exceptional and I have already successfully recommended it to a friend for his mother. It feels as near to 'home' as is possible. Spending time there with mum was easy. The best thing was that it was for only a few residents and they became familiar
faces over the 3 years Mum was there and the staff were wonderful. On a couple of occasions nurses who was not from the local GP practice came and each of them said how impressed they were with the home. The manager is also exceptional and she supports the residents and her staff unfailingly. In addition the local GP practice gave excellent support and the home and the GP practice work very well together meeting both routine needs and emergency needs equally well. I can only give praise for the care Mum received at Hillswood Lodge.
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Review from Malcolm D (Nephew of Resident) published on 21 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie was a resident at Hillswood Lodge for 2 years, and during that time she was treated with great dignity and the staff always made it feel like home for her.


She was very ill with both vascular dementia, and Alzheimer's disease but her needs were always catered for by the excellent staff

who worked incredibly hard to make her remaining years as happy as possible.


Myself and my family can't thank the manager and her staff enough for the care they gave to my auntie who recently passed away. Her last few years were made so much easier due to the dedication of the staff and the wonderful care she received.


Thank you to all the staff from Auntie D's family, we genuinely appreciate everything you did for her.

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  • Cleanliness
  • Treated with Dignity
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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