Wall Hill

Broad Street, Leek ST13 5QA
Review Us
8.3 3 Reviews
  • Wall Hill, Leek
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £980 – £1200
  • Self-Funded Residential Dementia Care: £980 – £1200

These prices are only a guideline, please contact Wall Hill to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Wall Hill Care Home Ltd

Person in charge

  • Rupal Patel (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (4)
Are you the Owner/Manager of Wall Hill? View your Advertising Options

Wall Hill Reviews (3)

8.3

Wall Hill has a Review Score of 8.3 (8.311) out of 10, based on 2 reviews in the last 2 years.
Over all time Wall Hill has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 1
  • 2
  • 2
  • 1
Reviewer Connection to Wall Hill
  • 2
  • 1
Total of 3, showing 1-3
Review from Michele L (Wife of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent two weeks respite at Wall Hill. He told me that he was very happy there as he felt safe, comfortable and cared for. The staff were professional and caring, it was well managed, the food was delicious and he would happily stay there again.
Due to his dementia he is going to need regular
respite and I have no concerns or worries about him staying at Wall Hill. It is a difficult decision to place your husband of 30 years in to a care home for respite, but I feel reassured and confident that the staff at Wall Hill will treat him with dignity and respect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Wall Hill are amazing, went to see my mum today, and you can tell how much the carers think so much of the residents and vice versa. The carers having the time to explain what's happening to the dementia residents when they were getting ready for dinner, and a dementia resident asking if
they lived there now and the carer reassuring her. Also the fun and laughter they have with each other was lovely to see. I know my mum is looked after so well.
Reply from Rupal Patel, Manager at Wall Hill

Thank you for your wonderful comments and equally for the continued support that you provide to Wall Hill. I have shared your feedback with the staff who are very appreciative.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline K (Daughter of Resident) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exemplary care, loving staff, clean and superb through Covid. The food is all homemade. Mum was looked after wonderfully in her stay of nearly four years there until she sadly died. The staff were with her when she passed away before I could get there. Would recommend Wall Hill to anyone wishing for
a homely, loving environment for their loved one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.3 (8.311)

Overview of Review Score

The Review Score of 8.3 (8.311) out of 10 for Wall Hill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Wall Hill is calculated as follows: ( (18 Excellents x 5) + (2 Goods x 4) ) ÷ 20 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.411 Points relating to the number of positive Reviews for Wall Hill is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 2 Positive Reviews ÷ 7 = 0.286
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2024

Overall Inadequate

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Wall Hill

What types of Care is Wall Hill registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wall Hill have?

There are 33 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Wall Hill?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Wall Hill to the centre of Leek?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wall Hill to verify any information. View our terms and conditions. Wall Hill has an Basic Service - more info.