Chiltern Rest Home

23 Kingsfield Oval, Basford, Stoke-on-Trent ST4 6HN

Chiltern Rest Home, Stoke-on-Trent, Staffordshire
Chiltern Rest Home, Stoke-on-Trent, Staffordshire
Chiltern Rest Home, Stoke-on-Trent, Staffordshire

Chiltern Retirement Home, specialises in providing affordable care without compromising standards. The home is sited in Basford, a quiet, tree lined residential area of Stoke-on-Trent.

Chiltern retains a very traditional, homely feel and is a large converted Victorian house with many period features that provide a great atmosphere. The 19 bedrooms are tastefully decorated and well appointed without having the sterile corporate feel of modern, purpose-built care homes.

The home is withing easy walking distance of local shops, a public house and a theatre and entertainment and activities are always provided in-house.

The staff members are chosen for their caring nature as well as their excellent qualifications so residents families can rest assured their loved one will enjoy a comfortable, safe and secure life here.

Group: Chiltern Residential Homes Ltd

Person in charge: Kerry Swaby (Manager)

Local Authority / Social Services: Stoke on Trent City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 21 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 17

Shared Rooms: 2

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single £420 – £480 , Personal Care Shared (per person) £400 – £460 (These prices are only a guideline, please contact Chiltern Rest Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Chiltern Rest Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Chiltern Rest Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Chiltern Rest Home has a Review Score of 9.6 (9.593)

The Review Score of 9.6 (maximum of 10) for Chiltern Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Chiltern Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.593 for Chiltern Rest Home is calculated as follows: ( (35 Excellents x 5) + (24 Goods x 4) ) ÷ 59 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Chiltern Rest Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chiltern Rest Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chiltern Rest Home

  • Daughter of Resident/Service User
    2
  • Grandson of Resident/Service User
    2
  • Son of Resident/Service User
    1

Mum has been a resident at this home for 5 years. Putting a loved one into a home is always a traumatic thing but my family and I have never looked back since my Mum joined this lovely home. She is well looked after and Staff are very attentive to her needs, particularly at spotting when she is presenting unwell. Mum is happy, content and enjoys living at the home. The home have activities during the week and my Mum particularly likes when the organist comes and she can join in singing. The home is very clean and homely, the food is excellent and I wouldn't have her living anywhere else. Many thanks to all the Staff at Chiltern.

How likely would you be to recommend Chiltern Rest Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum has been at the home for 7 years although she has dementia she often tells me how much she loves the home and the carers, the carers are there because they love their job not because it is a job they are very understanding about the problem most of the residents have. The home is very clean and the meals are all homemade although mum isn't a very good eater they can always accommodate and give mum something which she likes. They always have some activity on which helps them to use their brains plenty of books and an organist comes in and plays all the old songs that old people like. I think the home is a lovely place most people have their own rooms with en suite facilities a lot on the ground floor some upstairs which there is a lift or you can use the stairs

How likely would you be to recommend Chiltern Rest Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

I feel that my mum receives excellent care at Chilton. The staff are very caring and attentive to her needs they keep myself and my sister fully informed about her care and well being.
We are both very pleased with the care she receives.

How likely would you be to recommend Chiltern Rest Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My nan resided here for a while, it was clean and tidy. The staff were courteous and welcoming. Having seen numerous homes over the past few years, we found Chiltern to be the most reassuring home for my nan.

How likely would you be to recommend Chiltern Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As soon as you enter, there is a very homely feel. The staff are very welcoming and it is evident that they care about the residents. Staff are helpful and supportive and it is relaxing to be in a friendly and pleasant environment.

How likely would you be to recommend Chiltern Rest Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

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Care Home Idol 2016

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