Chiltern Rest Home

23 Kingsfield Oval, Basford, Stoke-on-Trent ST4 6HN
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9.4 22 Reviews
  • Chiltern Rest Home, Stoke-on-Trent
Chiltern Retirement Home, specialises in providing affordable care without compromising standards. The home is sited in Basford, a quiet, tree lined residential area of Stoke-on-Trent.

Chiltern retains a very traditional, homely feel and is a large converted Victorian house with many period features that provide a great atmosphere. The 19 bedrooms are tastefully decorated and well appointed without having the sterile corporate feel of modern, purpose-built care homes.

The home is withing easy walking distance of local shops, a public house and a theatre and entertainment and activities are always provided in-house.

The staff members are chosen for their caring nature as well as their excellent qualifications so residents families can rest assured their loved one will enjoy a comfortable, safe and secure life here.
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Care Provided by Chiltern Rest Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £850 – £900
  • Self-Funded Residential Dementia Care: £900 – £1000
  • RESPITE Self-Funded Residential Care: £850 – £900
  • RESPITE Self-Funded Residential Dementia Care: £900 – £1000
The price(s) shown are provided by the care home. Contact Chiltern Rest Home for full pricing details and T&Cs.

Contact Chiltern Rest Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chiltern Rest Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michaela Hodgson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visiting available all day, avoiding mealtimes if possible.

Parking

  • Street parking with own car park situation at the back of the home.

Chiltern Rest Home Reviews (22)

9.4

Chiltern Rest Home has a Review Score of 9.4 (9.440) out of 10, based on 7 reviews in the last 2 years.
Over all time Chiltern Rest Home has 22 reviews.

Overall Experience
  • 17
  • 5
  • 0
  • 0
  • 0
Date Published
  • 22
  • 6
  • 7
  • 7
  • 15
Reviewer Connection to Chiltern Rest Home
  • 7
  • 5
  • 5
  • 2
  • 2
  • 1
Total of 22, showing 21-22
Review from Carl L (Grandson of Resident) published on 30 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan resided here for a while, it was clean and tidy. The staff were courteous and welcoming. Having seen numerous homes over the past few years, we found Chiltern to be the most reassuring home for my nan.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G. R (Grandson of Resident) published on 28 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as you enter, there is a very homely feel. The staff are very welcoming and it is evident that they care about the residents. Staff are helpful and supportive and it is relaxing to be in a friendly and pleasant environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.440)

Overview of Review Score

The Review Score of 9.4 (9.440) out of 10 for Chiltern Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Chiltern Rest Home is calculated as follows: ( (68 Excellents x 5) + (13 Goods x 4) ) ÷ 81 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Chiltern Rest Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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