The Chimes Residential Home

6 St Christopher Avenue, Penkhull, Stoke-on-Trent ST4 5NA

Owner: Sonic Gold Ltd

Person in charge: Julie Bratton (Manager)

Local Authority / Social Services: Stoke on Trent City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 44

Shared Rooms: 0

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £402 – £450 (These prices are only a guideline, please contact The Chimes Residential Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Chimes Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 The Chimes Residential Home has a Review Score of 8.3 (8.269)

The Review Score of 8.3 (maximum of 10) for The Chimes Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Chimes Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.792 for The Chimes Residential Home is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.477 Points relating to the number of positive Reviews for The Chimes Residential Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8.8 Target = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Chimes Residential Home?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Chimes Residential Home

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

The Care Home in question has a fantastic family feel where staff and residents all seem to be extremely happy and very well looked after.

Upon entry to the care home the smiling staff member always offered me a warm beverage - something which I was always grateful for after coming from the cold and wet outside. When entering the dining room the smell of freshly baked cakes bought a warm smile to my mouth.

My Mum has lived at this care home for the past 3 years and we have seen such a strong and positive transition since the new ownership and management style. Above all the care of the residents is at the foremost for the manager and this cascades down to the staff - all the way to the cleaners.

Thank you to the team.

How likely would you be to recommend The Chimes Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad was in The Chimes Residential Home since July 2016 but sadly passed away in the Chimes in March 2017. My dad previously was in a care home which turned him into a broken man after the appalling care he received. Due to my dad having dementia he was unable to truthfully tell us what was going on, and we decided to move him in The Chimes. After being in the Chimes my dad returned to his cheeky self, and his smile came back as he was cared for so lovingly. It doesn't matter that this care home doesn't have fancy curtains and carpets it's all down to the care which is given which was excellent from start to finish. The management were very approachable if we had any concerns or issues, and the staff were a credit to the care home. I would especially like to mention the activity co - coordinator who builds a friendship with all the residents. The only negative point is there is never enough staff, but this is like every care home.

How likely would you be to recommend The Chimes Residential Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for The Chimes Residential Home

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Awards / Recognitions

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Care Home Idol 2016

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