Claybourne

Turnhurst Road, Chell, Stoke-on-Trent ST6 6LA
Review Us
10 65 Reviews
  • Claybourne, Stoke-on-Trent
Located in Stoke-on-Trent MHA Claybourne provide residential and dementia care for 46 residents. The care home owes its thoughtful design to the vision of Tom Kitwood, a world-renowned dementia expert. His innovative approach shaped the layout, ensuring spacious, open areas that promote community while maintaining privacy and security.

'Oatcake Wednesday' is a beloved tradition, with chefs preparing freshly baked Staffordshire oatcakes, often topped with cheese and crispy bacon, for residents and their families. This iconic dish is a highlight of the week, drawing visitors to the home. The food menus at Claybourne are designed to offer a nutritious and varied selection, shaped by the preferences of the residents, and regularly reviewed to ensure everyone’s tastes and needs are met, keeping families closely involved in the food experience.

The home is known for its seamless integration of innovative technologies designed to enhance the lives of residents and connect them with their families. From the Tiny Tablet to the Omi interactive table, these tools help break down the barriers dementia can create, offering residents a sense of purpose and fulfillment. Outside of technology, Claybourne is a hub of activity, with regular pony parties, reptile roadshows, and visits from farm animals that bring joy to residents and their families.

It's easy to understand why mealtimes are so important at Claybourne. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Claybourne provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential, or residential dementia care, the team at Claybourne are here to help.

Show Claybourne on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1408 – £1593
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1593

These prices are only a guideline, please contact Claybourne to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (46)
  • Single Rooms with ensuite Wet Room (46)

Claybourne Reviews (65)

Total of 65, showing 61-65
10

Claybourne has a Review Score of 10 (9.953) out of 10, based on 25 reviews in the last 2 years. Over all time Claybourne has 65 reviews.

Overall Experience

  • 64
  • 1
  • 0
  • 0
  • 0

Date Published

65
1
19
25
40

Review from Zoe Marie G (Daughter of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home, we feel really blessed and very grateful that our mum is happy, therefore we are happy. Professional and compassionate staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of the staff at Claybourne is wonderful. They seem to love the residents and always look out for them even when the residents can be very difficult. Email contact seems to be poor but the level of care is far more important and so I would highly recommend Claybourne. It is always warm, clean
and homely. There's always lots of activities too for the residents and families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca A (Daughter of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in here at the end of January 2016, she has had a wonderful time. She is so happy here, this is because the staff have taken such good care of mum. My mum lived on her own before entering Claybourne, she has early onset Alzheimers and needs a lot of support, she gets the help she needs being
her. The staff are so caring and always shows compassion. Mum will express how much she loves it a Claybourne and how she never wants to return home. My sister and I have great peace of mind now. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carolyn (Daughter of Resident) published on 18 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We spent a long time visiting care homes to find the best home for mum. I visited the home three times before making a decision and was so impressed by the consistent friendliness of the staff, the help and advice we received and the warm and friendly atmosphere. We, the family, were supported as much
as mum was on the day she transferred to Claybourne. Staff were helpful, kind and reassuring. Although sadly mum's stay at Claybourne was short, she was happy and settled from the day she arrived. Family members and friends were always made to feel welcome and we were encouraged to feel part of the Claybourne community. I would highly recommend visiting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Son-in-law of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service what more can anyone say.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Claybourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Claybourne is calculated as follows: ( (286 Excellents x 5) + (14 Goods x 4) ) ÷ 300 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Claybourne is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (11)

Meet the Team (1)

No image found

Mark Gratton

Job Title: Care Home Manager

Joined: 2025

With 19 years of experience in the care sector, Mark Gratton, home manager at MHA Claybourne, has built a career rooted in compassion, community, and person-centred support. Mark joined MHA in 2014 as a care assistant and has since grown through the organisation, taking on the role of housing with care manager in 2017 before becoming Home Manager at Claybourne in April 2025. His experience spans both retirement living and residential care, giving a broad understanding of how to support people at different stages of later life.

Passionate about delivering high-quality, individualised care, Mark believes in creating a nurturing and inclusive environment where residents, staff, and families feel part of a supportive community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Claybourne to verify any information. View our terms and conditions. Claybourne has an Enhanced Service - more info.