Review from Linda C (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum spent 3 very happy years at Hanford Manor. She was encouraged to stay active, singing, dancing, and expressing her opinion, as much as she could while having dementia. The staff paid attention to her individual needs, so she was always an individual, not just another person on the list. The staff
found time to
have a laugh or a joke with her and cheered her up on her not so good days. We found the house and grounds tidy, clean and safe.
The bedrooms are bright, cheerful and spacious, with all items older people need. On nice days the residents can sit out on the patio. The gardens are safe and well-fenced, residents are always supervised.
Mum passed away on the 23rd of February at the age of 94 years, and when it was the day of Mums funeral a few weeks later we were all overwhelmed as not just one, but a handful of staff came to pay respects and say goodbye.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
6 Feb 2020
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Hanford Manor registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hanford Manor have?
There are 33 Single Rooms.
What are the Facilities & Services at Hanford Manor?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Hanford Manor to the centre of Stoke-on-Trent?
3.1 mile(s) as the crow flies, distance by road may be significantly further.
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