Gaskell Road, Bucknall, Stoke-on-Trent ST2 9DW
Owner: Mrs S M Harrison
Person in charge: Shirley Harrison (Manager/Proprietor)
Local Authority / Social Services: Stoke on Trent City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 12 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Alzheimer's
Single Rooms: 8
Shared Rooms: 2
Rooms with ensuite WC: 10
Weekly Charges Guide: Personal Care Single £430 – £450 , Personal Care Shared (per person) £400 – £425 (These prices are only a guideline, please contact Holly Lodge to find out the exact price for your requirements.)
Facilities & Services: Day Care • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Holly Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Holly Lodge has a Review Score of 6.7 (6.709)
The Review Score of 6.7 (maximum of 10) for Holly Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Holly Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.7 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Holly Lodge is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.709 Points relating to the number of positive Reviews for Holly Lodge is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 2.4 positive Reviews (12 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2.4 Target = 0.417 , then divided by 2 = 0.209
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Janet C (Daughter of Resident) on Sunday 6 March 2016. Relates to March 2016.
My mother has been a resident at Holly Lodge for the last 13 years. During that time she has had and continues to have an excellent standard of care. The staff have been there for years and all know mum well. They all genuinely care about all of the residents and work very hard to ensure that they are all stimulated and happy.
Mum is always dressed nicely, her hair is done every week.
If mum has to go on hospital visits a member of staff accompanies her, as mum has Alzhelmers and doesn't recognise my brother and I anymore; she is more comfortable with the staff members.
I would recommend anyone who wants a parent to be looked after with professionalism, compassion and empathy, in a friendly homelike environment to consider Holly Lodge.
I rate them very highly and am grateful for all of their years of support in looking after my mum.
How likely would you be to recommend Holly Lodge? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Holly Lodge