Chatterley House, Chatterley Road, Tunstall, Stoke-on-Trent ST6 4PX
Owner: Paul Clarke (Staffordshire) Community Interest Company
Person in charge: Elena Lawrence (Manager)
Local Authority / Social Services: Stoke on Trent City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 9 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Challenging Behaviour • Down Syndrome • Epilepsy • Orthopaedic • Schizophrenia • Speech Impairment
Single Rooms: 9
Rooms with ensuite WC: 5
Weekly Charges Guide: Personal Care Single from £551 (These prices are only a guideline, please contact Paul Clarke Home to find out the exact price for your requirements.)
Facilities & Services: Independent Living Training • Own GP if required • Own Furniture if required • Minibus or other transport • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Paul Clarke Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8 (maximum of 10) for Paul Clarke Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Paul Clarke Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.6 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.417 for Paul Clarke Home is calculated as follows: ( (5 Excellents x 5) + (7 Goods x 4) ) ÷ 12 Ratings = 4.417
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.556 Points relating to the number of positive Reviews for Paul Clarke Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 1.8 positive Reviews (9 registered maximum number of service users ÷ 5). 1 Reviews ÷ 1.8 Target = 0.556
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Paul Clarke Home has a Review Score of 8 (7.973) from 1 Reviews
Review submitted from a Website Submission by Kerry (Private Carer of Resident) on Thursday 11 January 2018. Relates to January 2018.
Paul Clarke homes provide a lovely service to the residents and staff. It is so nice to see quality care being provided where staff have plenty of time to support the service users needs, preferences and aspirations. I have never worked anywhere before where you have a lot of time to support each individual and the provider sustains appropriate staffing levels due to the staff feeling valued and well supported, as well as having the appropriate resources to enable them to deliver quality care.
How likely would you be to recommend Paul Clarke Home? Extremely Likely
There are currently no Care Home Idol entrants who have performed at Paul Clarke Home