Review from Melissa D (Daughter of Resident) published on 6 December 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum started staying at Poplars in April 2023. I’d heard horror stories about nursing homes, but what can I say, Poplars is fantastic, an amazing and caring ‘bunch’ of staff set in gorgeous countryside. It may not be the ‘super modern’ nursing home but what it does offer is a homely relaxed calm safe
environment, a home from home really. You can visit whenever you want and the staff make you feel like ‘one of the family’! My mum unfortunately ended her life here and during that ‘end of life’ period they were incredible! I would not hesitate to recommend residential care here in fact I’m putting my name down for when I need it! Thank you to the manager and her amazing team!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
13 Jun 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Learning Disability / Autism, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Poplars have?
There are 6 Single Rooms.
What are the Facilities & Services at Poplars?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport & Gardens are some of the Facilities & Services.
How far is Poplars to the centre of Stoke-on-Trent?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Poplars to verify any information. View our terms and conditions. Poplars has an Basic Service - more info.