Spratslade House, Belgrave Avenue, Dresden, Stoke-on-Trent ST3 4EA
Spratslade, in Stoke-on-Trent, has a comfortable living environment and service that can be tailored to older people's care needs and it focuses on disability and dementia care.
A homely interior includes assisted living baths and showers to help those with restricted mobility, and the service is organised to suit the privacy and dignity of each individual.
There is access to numerous health services and therapies, together with in-house activities and entertainments and menus offering nutritious meals.
Visitors are invited into the home to discuss the possible future care of their loved ones. The staff are friendly and highly skilled.
There is a choice of comfortable lounges, where residents can unwind, enjoy activities or welcome visitors. There is also a hairdressing salon on site.
The home's philosophy is to support personal freedoms while professionally monitoring individual care needs.
Group: Pearlcare
Person in charge: Janet Bentley (Manager)
Local Authority / Social Services: Stoke on Trent City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 60+.
Single Rooms: 30
Rooms with ensuite WC: 28
Weekly Charges Guide: Personal Care Single £670 – £750 (These prices are only a guideline, please contact Spratslade to find out the exact price for your requirements.) (These prices are only a guideline, please contact Spratslade to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Spratslade: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Spratslade has a Review Score of 9.5 (9.503)
The Review Score of 9.5 (maximum of 10) for Spratslade is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Spratslade in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.503 for Spratslade is calculated as follows: ( (83 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 155 Ratings = 4.503
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 5 Points relating to the number of positive Reviews for Spratslade is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 10 Reviews ÷ 6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by J M (Daughter of Resident) on Monday 9 October 2017. Relates to September 2017.
I have always found the staff at the home very caring, treating the clients with respect and always very approachable. The home itself I have always found homely rather than clinical.
The room where my mum spends most of her time is more like sitting in her own living room.
The food is varied and always looks appetizing and there is always plenty of it.
I am very happy with the way my mum is cared for at the home.
How likely would you be to recommend Spratslade? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Good
Activities: Good
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Les D (Son of Resident) on Monday 9 October 2017. Relates to September 2017.
The family have peace of mind that mother is being well looked after and all her needs are met without any fuss.
Money well spent.
How likely would you be to recommend Spratslade? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by J W (Nephew of Resident) on Friday 29 September 2017. Relates to September 2017.
Very friendly environment, brilliant staff.
How likely would you be to recommend Spratslade? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by A H (Daughter of Resident) on Wednesday 27 September 2017. Relates to September 2017.
Overall care and attention, giving the family peace of mind.
How likely would you be to recommend Spratslade? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by H A (Daughter of Resident) on Monday 25 September 2017. Relates to September 2017.
My mum is a resident at the home and has been for nearly five years. Sheis always treated with respect and taken care of by all the staff. The home is clean as are the residents could not be happier with mums placement as she is happy and settled.
How likely would you be to recommend Spratslade? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Website Submission by Elaine B (Daughter of Resident) on Thursday 21 September 2017. Relates to September 2017.
Spratslade House is a comfortable home for mum. Since being there she has blossomed, thanks to the humour shared with her from the wonderful staff. In my opinion, after viewing other care homes, we made the right decision in making Spratslade mum's home.
How likely would you be to recommend Spratslade? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Satisfactory
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by George Y (Son of Resident) on Tuesday 12 September 2017. Relates to August 2017.
We have been involved with the above care home for the past 12 months, during which time my father has been a resident. The home itself is clean and adequate. The staff are brilliant, caring and treat everyone with respect. This care home is what it says - a home from home facility, unlike some homes which appear to be clinical. I would certainly recommend this establishment and can't praise the management or staff enough.
How likely would you be to recommend Spratslade? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Postal Card by Eileen H (Daughter of Resident) on Monday 24 April 2017. Relates to April 2017.
The home is lovely and clean and the staff are very friendly and helpful. Nothing is too much trouble for them.
How likely would you be to recommend Spratslade? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by June T (Wife of Resident) on Monday 27 March 2017. Relates to January 2017.
Pleasant staff and clean place. Staff very helpful, food very good and residents are helped if needed by staff to feed them. The rooms have all that's needed but can add pictures, ornaments or anything to make the rooms feel homely. Visiting is available at any time. Would recommend the home.
How likely would you be to recommend Spratslade? Extremely Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Satisfactory
Review submitted from a Postal Card by Y H (Resident) on Tuesday 21 March 2017. Relates to March 2017.
Food and care very good.
How likely would you be to recommend Spratslade? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Good
Activities: Satisfactory
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Jnet Bentley, Registered Manager at Spratslade responded to this review on 21 Mar 2017:
Thank you for your positive comments - we will endeavour to give the best of care and ensure our residents are our priority at all times and we do feel very privileged to work with them and we always ensure that it is their home which we respect.
Review submitted from a Postal Card by G J (Husband of Resident) on Monday 4 April 2016. Relates to March 2016.
It seems to be a good care home for my wife, she has only been here for 8 weeks and has not settled yet but hopefully she will.
How likely would you be to recommend Spratslade? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Satisfactory
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by Lawrence W (Sister of Resident) on Tuesday 15 March 2016. Relates to February 2016.
My sister has dementia, was 86 years old and very frail. The care she received was of a very good quality, gentle and compassionate. She was in the best place for her condition and we are very grateful.
How likely would you be to recommend Spratslade? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by P L (Son of Resident) on Tuesday 12 January 2016. Relates to January 2016.
Myself and my wife joined my father for new year bank holiday lunch at Spratslade House. We had a lovely 3 course meal. The food was excellent.
How likely would you be to recommend Spratslade? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Good
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
