Weston House Care Home

344 Weston Road, Weston Coyney, Stoke-on-Trent ST3 6HD

Owner: Groundstyle Ltd

Person in charge: Alicia Ebrey (Care Manager)

Local Authority / Social Services: Stoke on Trent City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Mental Health Condition

Specialist Care Categories: Alcohol Dependence (past or present) • Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Challenging Behaviour • Epilepsy • Head/Brain Injury • Schizophrenia

Admission Information: Ages 18+.

Single Rooms: 33

Shared Rooms: 0

Rooms with ensuite WC: 31

Facilities & Services: Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Weston House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.7 (maximum of 10) for Weston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Weston House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.0 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Weston House Care Home is calculated as follows: ( (35 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 44 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.978 Points relating to the number of positive Reviews for Weston House Care Home is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6.6 Target = 0.455 , then divided by 2 = 0.228

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.7 Weston House Care Home has a Review Score of 6.7 (6.728) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Weston House Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Weston House Care Home

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1

My grandmother was given a new lease of life when she arrived at Weston House. We were very pleased with the overall appearance and cleanliness of the home. The staff were amazing both with my grandmother and myself and my family when we visited. Staff were friendly and thorough and always made us feel at home. We couldn't have asked for better care for our grandmother. She was very much at home and very well looked after.

How likely would you be to recommend Weston House Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

I only visit Mum approximately once a week so I can only speak as I see. All care is very good and Mum is always clean and seems mostly contented. I don't know how often she is checked when she is alone in her room, but she has had a couple of falls during the last few months because she has such poor mobility. She does not understand how to use the 'call' system to get help. The staff are very kind and understanding and adapt at dealing with the problems arising from dealing with people with dementia issues.

How likely would you be to recommend Weston House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Each time we have visited out friend we have been assured of a welcome, interest and care for ourselves, as well as the residents. Our resident friend is in this modern, well-staffed home. It is lovely to see carers sitting, talking to residents, or just holding their hands as they smile at each other. All the residents seem to know that they are loved. What could be better?!

How likely would you be to recommend Weston House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have nothing but admiration for all the staff at Weston House. The love and care they show to my mother is wonderful. No matter how busy they are they always have time to greet me and offer a cup of coffee, the hugs and kisses for mum are always there, it's so sad mum ended up with dementia, but if she was the Queen of England she couldn't be in a better place! God bless them all.

How likely would you be to recommend Weston House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Management

Safety / Security

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Value for Money

Average Rating:   4.8 out of 5

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