The Chimneys is a well-established residential care home in Bilton, on the outskirts of Rugby. The home offers a comfortable and loving environment, where the residents receive 24-hour personal care from an experienced team. Residents have a access to superior living accommodation, lounges, a conservatory dining room and a landscaped garden. The home serves high-quality foods made from fresh ingredients and daily leisure activities played with fun and laughter.
Care Provided by The Chimneys
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 26 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,100 - £1,300
- Self-Funded Residential Dementia Care: £1,100 - £1,300
- RESPITE Self-Funded Residential Care: £1,100 - £1,300
- RESPITE Self-Funded Residential Dementia Care: £1,100 - £1,300
- 24-hour Routine care within the Home
- Utilities (heating/lighting & water)
- Meals (choice of menus), snacks & drinks
- Laundry services
- Liaison with relevant outside agencies such as medical practitioners and district nurses
- Scheduled Activities
- Wi-fi access
- Annual testing of residence own personal electrical equipment
- Ongoing care reviews
- Hairdressing
- Newspapers
- Personal dry cleaning
- Private use of taxi services
- Toiletries
- Private telephone lines
Contact The Chimneys to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Crosscrown Ltd
- Private Owned
Person in charge
- Rita Gaile (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (24)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Visits by friends and family are encouraged and therefore visiting times are unrestricted. However, should you wish to visit during the hours of 10pm - 9am, the Registered manager should be notified in advance.
Parking
- Parking is available at the front of the building for visitors
The Chimneys Reviews (45)
The Chimneys has a Review Score of 9.6 (9.632) out of 10, based on 13 reviews in the last 2 years.
Over all time The Chimneys has 45 reviews.
On my first visit to the Chimneys, I was welcomed by all members of the team, and felt very welcome. The Chimneys looked very clean inside and outside the building. My sister seemed very calm and happy in her enviorment and praised the staff throughout my visit... especially the catering department for the variety and delicious meals. Thank you for ensuring my sister is safe and happy.
My friend has been a resident for the past 3 1/2 years. I am greeted with cups of tea and sandwiches. I stayed here for 2 weeks during 2025. The staff and management are great and considerate.
Thank you for your review of the team at The Chimneys Residential Home. We are pleased you are happy with the care and attention that you and your friend receive from the home. xx
My friend has been at this care home for over a year , he is so happy there he thinks it is a hotel .It is such a happy welcoming place staff go above and beyond , he is certainly in a better place than he was .
Thank you for your lovely comments on the Chimneys, we are so happy your friend is enjoying the home and is doing better because of it x
We are pleased we chose Chimneys to take care of mum. She is treated with respect and dignity by all staff, who are caring, friendly and patient with her. The staff create a stimulating environment where mum is encouraged to engage in activities and social contact. We are always made welcome when visiting and are encouraged to be part of The Chimneys community.
What a lovely summer mum has had at The Chimneys, from the summer garden party, trips to the pub for lunch, enjoying the beautiful gardens which have been entered into a competition, to all the usual entertainers and singers who come in regularly which mum really enjoys as she loves music. The food at Chimneys is home cooked and always a choice with delicious puddings. Mum is always spotlessly clean , with matching or colour coordinated clothes on. This is such an amazing care home with staff who are dedicated to making sure the residents are healthy and most importantly happy. I highly recommend The Chimneys, mum has been here over a year and loves it. Thanks to the manager, one member of staff in particular and team for everything they do. We really appreciate it x
Thank you for such a lovely review of The Chimneys Residential Home. We are so pleased to hear your mum is enjoying her stay at The Chimneys xx
The Chimneys Care Home management is excellent. It's well-ran and hands-on. It has a lovely, friendly atmosphere and staff are welcoming. The care is excellent and they are respectful to the residents. They have activities and singing which is very good. My husband needs a special diet, which is well-managed and food is brilliant. They try to make the same food as the other residents, so he feels the same as everyone else. Housekeeping is great, it's kept really clean, washing is lovely and clean and ironed. It's lovely, can't praise them enough.
Such an amazing review of The Chimneys, the manager and team will be most pleased to read your kind words.
All the staff are so friendly, polite and part of the extended family. They not only care for the residents but family members as well. Nothing is too much trouble. Entertainment activities are excellent. Food is fantastic.
Such an amazing review of The Chimneys. The manager and team will be most pleased to read your kind words.
Well - where to start! The Chimneys is a fabulous place! Mum loves it there and we call the staff her second family - all so kind, caring and friendly - nothing too much trouble and they treat the residents like family. The food is fantastic and the entertainment outstanding. They also look after visitors and made a lovely cake for Dad's 94th birthday - so lovely!
Thank you so much for very kind words of The Chimneys Residential Home.
I feel like she is very well cared for. The staff is very helpful and go out their way to help.
Thank you for your lovely review of The Chimneys Residential Home.
I am impressed with the care my sister is given.
Thank you for your kind review of The Chimneys, we are pleased you are impressed with the care.
Each time I visit there is always something going on which involves the residents. I've seen singers who encourage the residents to sing along and play instruments - tambourine, maracas and castanets. I've also seen quizzes. They also have fitness classes and board games.
Thank you for your lovely review of The Chimneys Residential Home.
When it was decided that my wife, an Alzheimer patient should go into a care home, my daughter and I took it upon ourselves to visit most of the 'care homes' in the area, including the newer and larger ones. We both came to the conclusion that The Chimneys is far and away the best we visited. Since my wife moved in, in early July she has settled down very quickly and stressed to my daughter's and me how happy she is. The staff have marked that she is settled in very quickly and has demonstrated how happy she is. Thank you so much The Chimneys for ensuring her ongoing happiness.
Thank you kindly for your lovely words of The Chimneys, we are pleased to see your wife has settled in nicely.
A well-run care home with plenty of activities where the residents appear happy and contented. A warm welcome always and very caring and professional. Staff are always willing to help with any needs and are approachable. Excellent value for money.
Thank you for your kind review of The Chimneys Residential Home.
The Chimneys staff are very friendly and welcoming. Residents are clean and tidy.
My mum was 100 last Friday and she would never have achieved such a remarkable age without the care and kindness of the staff at The Chimneys. They gave her a remarkable party and the food and organisation were exceptional. I cannot thank the staff and manager enough for all their care, patience and understanding that has helped her achieve this grand old age and still be able to dance with the Mayor on her big day. A huge thank you from all of the family; you do an amazing job.
Thank you for the lovely review of The Chimneys, the team will be most pleased with your kind words.
Dad moved to Chimneys Care Home in January 2024. Chimneys Care Home is incredibly welcoming from the moment you step through the door till the time you leave. It is warm and cosy and the communal lounge is always very busy and a lot of fun. The meals are beautiful and with different choices. The staff are amazing, always available to talk to and have such a warm fondness towards all the residents. Special days like Valentine's Day, Pancake Day and Saints' Days are always planned with events and fun things to do. Dad has settled in so well and is incredibly well looked after by all the fabulous staff. Thank you.
Thank you so much for the lovely review of The Chimneys, they will be most pleased to read this.
My mother is being cared for extremely well at The Chimneys. Her personal care and day-to-day care are exceptional, giving her the opportunity to be as independent as possible. Mum has a good choice of meals and can always have more if required. Mum recently had a birthday and was made to feel very special. I feel confident that she is in a safe environment and that her needs are taken care of.
Thank you kindly for your lovely review. We are pleased Mum enjoyed her birthday and your confident she is in a safe environment.
My dad came to The Chimneys following the closure of his previous home. We were anxious as he had been so happy in his previous home, but had no need to worry. The staff are welcoming and kind and took time to introduce themselves and get to know my dad’s likes and dislikes. When I visit as I do not live locally, I spend a whole afternoon with my dad and witness kindness from staff to all residents and individual care to each person. The atmosphere is inviting and kind and I always feel welcome. The food looks delicious and judging from everyone’s clean plates tastes great too! Entertainment is varied and staff go out of their way to make sure everyone is included.
Thank you for your excellent feedback of The Chimneys, we are very pleased to hear your dad has settled in well.
I would like to say that the care my sister is getting is excellent. The facilities, cleanliness, food and drinks are excellent. Activities are excellent and enjoyed by everyone including myself and others. The staff are excellent and caring to all. Value for money n/a. Overall experience - Excellent.
Thank you for your very kind words about The Chimneys, the team really appreciate your positive feedback.
Lovely room, clean and safe. Staff (all) are excellent and very caring with all residents. There is always something going on to stimulate the residents. Thinking of booking in for a meal as the food menu is very good.
Thank you for your lovely review of The Chimneys, we agree the food is delicious, you must most definitely try it.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 January 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for The Chimneys.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Chimneys.
Meet the Team (0)
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Frequently Asked Questions about The Chimneys
What types of Care is The Chimneys registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Chimneys have?
There are 24 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at The Chimneys?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Chimneys to the centre of Rugby?
1.8 mile(s) as the crow flies, distance by road may be significantly further.
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