The Chimneys is a well-established residential care home in Bilton, on the outskirts of Rugby. The home offers a comfortable and loving environment, where the residents receive 24-hour personal care from an experienced team. Residents have a access to superior living accommodation, lounges, a conservatory dining room and a landscaped garden. The home serves high-quality foods made from fresh ingredients and daily leisure activities played with fun and laughter.
Care Provided by The Chimneys
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 26 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,100 - £1,300
- Self-Funded Residential Dementia Care: £1,100 - £1,300
- RESPITE Self-Funded Residential Care: £1,100 - £1,300
- RESPITE Self-Funded Residential Dementia Care: £1,100 - £1,300
- 24-hour Routine care within the Home
- Utilities (heating/lighting & water)
- Meals (choice of menus), snacks & drinks
- Laundry services
- Liaison with relevant outside agencies such as medical practitioners and district nurses
- Scheduled Activities
- Wi-fi access
- Annual testing of residence own personal electrical equipment
- Ongoing care reviews
- Hairdressing
- Newspapers
- Personal dry cleaning
- Private use of taxi services
- Toiletries
- Private telephone lines
Contact The Chimneys to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Crosscrown Ltd
- Private Owned
Person in charge
- Rita Gaile (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (24)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Visits by friends and family are encouraged and therefore visiting times are unrestricted. However, should you wish to visit during the hours of 10pm - 9am, the Registered manager should be notified in advance.
Parking
- Parking is available at the front of the building for visitors
The Chimneys Reviews (45)
The Chimneys has a Review Score of 9.6 (9.632) out of 10, based on 13 reviews in the last 2 years.
Over all time The Chimneys has 45 reviews.
On entering, made welcoming, always clean and smells nice. Activities excellent, and carers join residents in having an enjoyable time. Toilets excellent.
Always made to feel welcome, the home has a lovely feel to it. We have seen a vast improvement in my nan since she has lived at the home which is testament to the care she is receiving from all the staff there. Daily activities, plenty of interaction and lots of laughter along the way.
The home is lovely, the staff are all kind and friendly and very helpful, the home is always clean and tidy, with a very homely feel to it. There always seems to be lots of activities going on for residents and their families.
The Chimneys staff have welcomed an apprehensive 92-year-old and made him feel safe and happy. His overall improvement physically and mentally we put down to the individual high level of care he receives. Always a warm welcome, always something going on and we are more than happy with the attention he receives.
Thank you for your kind review of The Chimneys, we are pleased to hear the high level of care is having a positive impact on your uncle's health and well being.
I find it very pleasant to visit the home. The staff are very nice and helpful. Nothing is too much trouble for them, and a nice pleasant home.
Thank you so much for your kind words and review of The Chimneys.
I think the staff have made my mother feel very welcome and she has settled in well. I am very impressed with the activities that are set out for my mum and the food seems good. The rooms are light and clean but could do with an update, especially in the bathroom areas. Overall, I think this is a good care home with dedicated staff. I'm not keen when there is temporary help coming in though.
The staff are competent, caring and understanding and requests or concerns are dealt with very quickly. It's nice to have a number of different places to sit when visiting so we can choose somewhere quiet if we wish to.
We visited on May 5th to see my friend's mum who is at The Chimneys. It was the King's coronation weekend and, after returning back from a day out, we had a table set for the three of us, all done lovely, which made us feel really special. Plenty of choice and staff are always friendly whenever we visit. The Chimneys has a wonderful warm, friendly atmosphere and nothing is ever too much trouble. Beautiful place and spotlessly clean and tidy. Thank you.
Thank you so much for your kind words and review of The Chimneys Residential Home.
Ma has settled in well and is very happy and feels safe. We are really pleased with the care she receives in a lovely home with the attentive and involved staff. They treat her with respect and dignity and keep in touch with us regularly and advise us immediately, if there is a problem.
Thank you for your kind words and review of the Chimneys.
From the moment we came to look around at the care home, in the whole of Rugby, this home definitely was most welcome, made us feel comfortable, able to support my mum and our family in the difficult time. All staff are very hard working, caring and they always welcome us and all staff seems to be so much involved in my mum's care. This home is a very homely home.
Thank you for your kind words and review of The Chimneys Residential Home.
Everyone I have met from front to resident has been great.
Thank you for your kind words and review of The Chimneys Residential Home.
As a family member, I found the staff very supportive, helpful and kind. They covered all aspects of care with professionalism, making medical care when needed. When I raised concerns the issues were resolved. The home's atmosphere was calm and friendly. My dad wasn't so happy as he didn't think the carers came to him quick enough when he wanted something.
Thank you for your kind words and review of The Chimneys Residential Home. Your feedback is much appreciated.
My mother-in-law was made most welcome when she joined The Chimneys recently. She was, in fact, welcomed with a hug and a cup of weak tea, just as she likes. She has settled in very nicely and has joined in most of the many activities that are arranged for residents. The staff have been most kind and considerate throughout.
Thank you for you lovely review of the Chimneys Residential Home.
Very kind and considerate staff. Always happy to answer queries and never have any problems talking to someone. Always keep us informed and always very professional. We are very happy with all aspects of care.
Thank you for your kind words and review of The Chimneys Residential Home.
My brother transferred to this care home in late 2021. The welcome he has received was lovely and he felt at home straight away. The Chimneys feels like a home, not a care home. My brother has been transformed, he is much happier and once again, outgoing. The staff look after him so well. The contact I have had with the management team has been very efficient and professional. Thank you Chimneys.
Thank you for your inf words and review of The Chimneys Residential Home.
Very impressed with covid protocols. The property is very well maintained and is beautifully decorated. Most impressive are all of the staff. I feel Dad is very well looked after and his room is warm and comfortable. The staff I met are all caring and compassionate and I can't thank them enough for all they are doing to care for my dad. A big thank you to everyone who works at the Chimneys.
Thank you for your kind words and review of The Chimneys Residential Home.
Visited an elderly gentleman - a friend who recently moved into the home at the Chimneys, Bolton. Although he is taking his time adjusting to his new surroundings (he is quite lucid, I have found on my visits the staff are extremely friendly and kind. I was offered cool drinks (in the garden on a hot, sunny day) and tea and biscuits on the more recent occasions. My friend is well cared for and the staff are friendly and caring. The rooms I have seen are finished and decorated to a high standard.
Thank you so much for your kind words and review of The Chimneys.
The staff are very kind, always friendly and helpful whenever I ring or visit my Dad. The Chimneys always has a nice feel to it. I am so pleased I chose this home for my father.
Thank you very much for your kind review of The Chimneys.
I have always found the staff very helpful and caring towards my dad. If I have any concerns, they are dealt with very quickly. The staff are very approachable and hard working. The home itself is welcoming and warm.
Thank you for your kind words and review of The Chimneys.
In my opinion, The Chimneys is an excellent residential care home. The staff and management are brilliant, as is the care my dad is receiving.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 January 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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