Low Furlong

From day one - staff picked up on his background and ensured that he was included in appropriate activities. Since moving, my father has thrived by having so many activities that he can undertake. He has also been taken on visits out which he has greatly benefited from.

The staff at Low Furlong are very kind and caring to my Dad, who has lived there for 6 years now. It is reassuring for the family to know he is so well looked after. They offer lots of different activities for the residents, which my Dad loves taking part in and helps him stay active.

The care and support that Low Furlong offers my father is outstanding. There is always a friendly welcome from any carer on either floor. Even the chef regularly says hello! There are various activities that support my father's mental health and physical wellbeing. The staff are engaging and highly committed to supporting their residents. From the management team, including the Aimee, administrative personnel plus senior carers and cleaners everyone makes you feel welcome. Thank you and you deserve an outstanding CQC award.

Lovely care house. All staff friendly, polite and cheerful. Mum gets on with them all, she enjoys the activities. She has an infectious laugh so if other people are feeling low they soon laughing and she brightens the day up. Management and all staff are easy to talk to and answers any questions or concerns you may have.

However my impression is that the general standards of cleanliness e.g. regularly vacuuming the rooms, are slipping. This may be a lower urgency than caring for residents, but it is still a basic requirement.

My mother has been at Low Furlong for nearly a year. As a family we find the care and environment well suited for her needs. She is happy, content, calm and safe which is a great comfort to us all. The staff are so caring, friendly and so lovely with our mother. As a family we are extremely happy and appreciative. Thank you.

Low Furlong has A very caring bunch of staff who actually really do care about what they do and they are fully engaged in what they do both with the residents and their families who they encouraged the pitching and getting involved in the regular event events both supporting local charities and the care home itself. Food is good and activity schedule actually happens regular events that the Home encourage families to join. Top marks

Food provision and standard and choice is very poor. Not value for money.

Our lovely mum had over two years of wonderful care in every respect from the team at Low Furlong. When the end of mum's life was approaching, mum and our family experienced the kindest, most professional, loving support from all members of staff. It was obvious to us mum was cherished and loved, and feel we were very fortunate be part of the Low Furlong family and send our love to them always.

The facilities and staff at this care home are exceptional. We looked around a few care homes before selecting Low Furlong for my Mum. We decided on Low Furlong, as it had a truly homely feel. The staff make every effort to make the residents feel like they are at home and not in their work place. It is the staff that make this facility exceptional; they are friendly, fun and do everything to support both residents and family. Anyone visiting is always made to feel welcome and not a burden. We had to move Mum at very short notice and the manager and her team made it a rapid and smooth transition at a time that was both stressful and distressing for myself and Mum. But they dealt with everything in a professional and caring way. I can't thank them enough.

The manager and her team really care for the residents and their families. They work hard to maintain the residents' quality of life. The staff are happy to answer any questions and regularly give the families feedback. Mom has settled in really well and I highly recommend the home.

I cannot think of a better place for my mum to spend her latter years. The care she receives from the absolutely fantastic staff is amazing, they are so caring and go out of their way to treat all the residents as family. The staff keep residents family well informed of everything that is going on and I always look forward to the weekly newsletter with photos of all of the events that have taken place during the week. My mum went on a trip to the seaside this week which is just one of the many trips that are organised and which she thoroughly enjoyed. I truly cannot praise the staff and management enough for the level of care, and fun, that my mum has, which has enabled her to settle into Low Furlong so well, literally from day one. When we knew Mum needed extra care, Low Furlong was the first, and only home, we visited, as it became clear very quickly that we would not find anywhere better. As the saying goes, when you know you know, and we knew Low Furlong was perfect for mum.

My mother has been at Low Furlong for approximately 15 months now and she is so happy and relaxed which makes us as a family calmer about the whole dementia situation and this is all due to the excellent care she receives from the staff.

My mum has been a resident for over 3 years and has been very happy there and I have also been very extremely happy with her care. During the past few weeks, as she has been unwell, I have spent many hours at her bedside and have seen first-hand just how wonderful everyone is. Not only do they look after the residents but they are very caring to relatives at a difficult time. Nothing is too much trouble from the senior management to the carers, the catering staff, the housekeeping team and everyone in between. I have seen how great the daily activities are and the social media coverage and weekly email updates are just great. I would not hesitate to recommend Low Furlong for a loved one. It truly deserves its 'outstanding' rating.

Like all organisations, the standard is set by the manager. At Low Furlong, they are blessed to have someone who clearly enjoys her job and is truly both resident and staff-centred. This is reflected in the welcoming atmosphere of the home and the caring attitude of the staff. I am most impressed.

Our mum has dementia, we trust the home implicitly and know how much they love and respect her.

Our mum has been a resident of Low Furlong for approaching 2 years. I am so grateful for the kindness, patience and professionalism shown to her each and every day by the staff. While Mum's Alzheimer's progresses we are comforted to know she is happy, content and well looked after. Mum's room is kept beautifully clean, she eats lovely meals and there is a full and entertaining schedule of activities every week! Thank you to the manager and all the team!

Low Furlong cares so well for my mum and has taken her on a lovely trip to the seaside. It was wonderful to see the photos and see how happy she looked to be there. Thanks to all the team for caring and giving Mum such lovely experiences.

My father has settled in so well since he first came into the home in March. He initially came for a trial stay but kept extending this as he became accustomed to his surroundings and the way of life in the home. He loves the food and the staff are always so friendly and helpful. He moved from Nottingham to the home and the management team has really supported him in transferring his ongoing medical care from his Hospital to the local one in a timely manner. Whenever I visit my father I'm always struck by the relaxed and pleasant atmosphere in the home never too busy but also never too quiet, a great balance which I suspect is not easy to create. I could not imagine a better home for my father and have already recommended it to others.

I work overseas, and my mother is a resident. My sisters are the more frequent visitors but I can attest to the absolutely amazing treatment my mum has at Low Furlong. She is, most importantly, safe and well cared for but the leadership and staff also make her feel completely at home. She is treated with dignity and encouraged to involve herself in activities. We feel fortunate to have our mum living in such a great nursing home. Thank you for making Mum's days so comfortable and fun.