Nestled on the outskirts of the rural town of Shipston-On-Stour, Low Furlong is a purpose-built 68 bed residential home providing excellent standards of care for older people, including those living with dementia.
An easy, 10-minute walk from the centre of this beautiful market town, Low Furlong is ideally situated with easy access to the countryside, as well as the convenience of nearby shops. With historic Stratford a mere 15 minutes away by car, this well-appointed and welcoming care home enjoys the benefits of a central location but with the calm, quiet charm of semi-rural position.
As part of a modern development, Low Furlong has been planned with the needs of residents very much in mind. All bedrooms feature a very high standard of decoration, including en-suite bathrooms and pleasant views over raised flower beds - premium rooms even boast doors leading out into their own patio or the communal seating area.
Low Furlong is entirely access-friendly throughout with wide, spacious corridors contributing to the bright and airy feel, whilst still ensuring that residents of all levels of mobility can enjoy the freedom to move around in maximum comfort and safety.
The home has been thoughtfully decorated throughout with the inclusion of dementia friendly colour schemes, as well as both quiet and 'retro' lounges - the latter featuring decoration and furniture from yesteryear, in addition to hand-picked antiques which residents are encouraged to interact with.
The innovative idea of having dedicated street names and individual room numbers allows residents to maintain a personal postage address - enabling individuals to retain their identity and independence whilst still enjoying the benefits of professional care and support.
Group: Runwood Homes Ltd
Person in charge: Teresa Wilson (Home Manager)
Local Authority / Social Services: Warwickshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 68 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Orthopaedic • Parkinson's Disease • Stroke
Admission Information: Ages 50+.
Single Rooms: 68
Shared Rooms: 0
Rooms with ensuite WC: 68
Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Low Furlong: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Low Furlong is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Low Furlong in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.668 for Low Furlong is calculated as follows: ( (156 Excellents x 5) + (65 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 226 Ratings = 4.668
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Low Furlong is based on 18 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 18 Reviews ÷ 13.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Low Furlong has a Review Score of 9.7 (9.668) from 19 Reviews
Review submitted from a Postal Card by Catherine D (Daughter of Resident) on Wednesday 16 May 2018. Relates to April 2018.
My mum became a resident of Low Furlong on April 10th '18, after a 2 1/2 week stay in hospital, she was still very frail. Now 3 weeks later, after much kindness and care from all members of the staff, she is feeling more settled, she is alert and is strong enough to join other residents in the dining room in her wheelchair. She is still confused and feels strange, but she knows she is safe and that someone is always there with a smile and a cheerful word. My brothers, my sister and I are all VERY THANKFUL for Low Furlong.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Postal Card by Elizabeth P (Daughter of Resident) on Monday 30 April 2018. Relates to April 2018.
In a brave and difficult decision to enter a care home at the age of 101, my Father has been treated with kindness and dignity. Every attempt has been made to make him comfortable and 'at home' whilst enabling him to remain independent and in charge of his own decisions and choices. All staff are cheerful and pleasant at all times and there are so many thoughtful touches that make the place a lovely community in which my Father has been welcomed and valued.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Postal Card by M J (Brother of Resident) on Monday 16 April 2018. Relates to March 2018.
A nice, caring home where carers really care and respect residents, treating them as individuals. I've also been impressed by the approachability of management and the caring attitude of management and all staff.
My sister is settled and in caring hands.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Postal Card by Linda B (Daughter of Resident) on Wednesday 11 April 2018. Relates to March 2018.
I am impressed by the caring attitude of management and staff towards residents at Low Furlong. It's a lovely home and my mother is very happy there.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Postal Card by Jackie P (Daughter of Resident) on Tuesday 10 April 2018. Relates to February 2018.
We are very impressed by the level of care provided at Low Furlong. The staff and management are genuinely caring and treat all residents with dignity and respect. Our mother moved to Low Furlong after a previous traumatic care home experience and we are so grateful to have found such a caring home. It's clear that the staff and management have a good understanding of Dementia, and residents are treated as individuals with individual needs. Thanks to the caring attitude and expertise of both management and staff alike, mum has settled in quickly and is happy. There is real family atmosphere at the home, and it's such a relief to know that Mum is in safe hands and looked after by people who really care and understand her needs.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Postal Card by Geoffrey N (Son of Resident) on Wednesday 28 March 2018. Relates to February 2018.
The care provided for my mother was absolutely fabulous. The carers were all extremely professional but also very courteous, friendly and caring - they could never do enough for either my mum who was in their care and for us, her relatives when we visited mum. The atmosphere in the home is very friendly and very relaxed. It is a lovely care home and couldn't have wished to find a better home for our mother.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Postal Card by Josie W (Relative of Resident) on Thursday 8 March 2018. Relates to February 2018.
Having spent a very emotional weekend supporting my husband's grandma during her final few days, I was extremely impressed with the care and compassion of everyone working at the care home. Nothing was too much bother for them and always happy to help. They helped support all of our family during a very difficult time and showed empathy at any given time. I would highly recommend Low Furlong - our grandma was very happy here. They made her final months special! Thank you.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Website Submission by Alexandra H (Daughter of Resident) on Friday 2 March 2018. Relates to February 2018.
This is no normal care home - the staff here are second to none, the home itself is beautifully designed and furnished and the atmosphere is wonderful. I didn’t think care homes like this existed and I feel so lucky we have found Low Furlong, as I have every confidence they care for my father exceptionally well.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Postal Card by Stephanie W (Granddaughter of Resident) on Thursday 22 February 2018. Relates to December 2017.
On the several occasions I've visited my Grandma I have found the care home to be extremely clean and tidy and nothing is ever out of place making the standards outstanding! Not to mention all the members of staff are attentive, caring, hardworking, proactive and a joy to watch helping my grandma. They are friends to me as well as my Grandma's carers.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Website Submission by Gill S (Daughter of Resident) on Sunday 11 February 2018. Relates to February 2018.
My Mum settled at Low Furlong very quickly and with surprising ease which is the testament to how well the residents are cared for. Within two weeks she was happy to stay and after three weeks is very positive that it is the right place for her. Her room to which she has her own front door is bright and warm with a lovely shower room ensuite. Since becoming a resident her mobility has improved as has her general health. She takes part in activities of which there is a good variety with the encouragement of the staff. All the staff are very friendly and treat my Mum with the respect she deserves and I have no concerns about her care. I am always made welcome when I visit and feel comfortable in what is a caring environment.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Postal Card by Julie H (Daughter of Resident) on Tuesday 30 January 2018. Relates to January 2018.
Overall, I am very happy with the care my mother is receiving - however, due to my mother's deterioration and her incontinent needs, I feel she requires more than 1 shower a week to meet her personal care needs.
I have found all the staff very friendly and have always been reassured that my mother is happy and settled in her new home.
How likely would you be to recommend Low Furlong? Likely
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Review submitted from a Website Submission by Christina (Daughter of Resident) on Sunday 28 January 2018. Relates to January 2018.
Low Furlong is a lovely home for elderly people requiring help of many kinds. The staff are cheerful and caring and you feel that the residents are in safe hands. Certainly, my mother has in better health there than she has been for quite a while. There seems to be a good atmosphere throughout with good interaction between staff and with the residents. I would have no hesitation in recommending Low Furlong.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Postal Card by Christopher S (Son of Resident) on Tuesday 23 January 2018. Relates to December 2017.
My mother has been in Low Furlong on respite as she suffers from Alzheimers. The staff and management have been amazing with her, showing patience and devotion to their residents. Food is excellent. Rooms are really well furnished and kept spotlessly clean. Plenty of activities on over Christmas period which mum enjoyed. Very well run. Outstanding she has now been moved there permanently and we are so pleased she is being so well cared for.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Postal Card by Valerie M (Wife of Resident) on Wednesday 20 December 2017. Relates to December 2017.
My husband has settled to his new environment very well and quicker than I imagined, this is because he is allowed to be completely himself.
All the staff know him by name without him having to wear a sticky label or a name badge around his neck.
I feel very comfortable going to see him, there is always a bright cheery welcome from the staff.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Website Submission by Ros H (Daughter of Resident) on Friday 17 November 2017. Relates to November 2017.
Our Mum was cared for at Low Furlong for three years until she sadly passed away at the great age of 96. She was always treated with dignity and respect. The staff provided loving care. The new facilities are excellent. The food was of good quality and thoughtfully presented. It was a comfort to know she was so well looked after.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Postal Card by Ivy A (Daughter of Resident) on Wednesday 8 November 2017. Relates to October 2017.
Comfortable room, very clean.
Staff are excellent and residents are treated with respect.
Meals are fair and are presented well.
A very friendly home.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Postal Card by J E (Wife of Resident) on Tuesday 12 September 2017. Relates to August 2017.
Even though my husband had been diagnosed with dementia 5 years ago I had refrained from using any "day care" or "respite care" facilities as I was worried about leaving him in an unfamiliar place. However, the time came recently when I accepted the fact that I needed a break from the constant caring role so I took my husband to spend 10 days at Low Furlong whilst I had a break away. I could not have been happier with the love, care and attention that he received.
The facilities are amazing and all the staff both managerial and care are completely dedicated to the care and comfort of their residents. We are so fortunate to have such a wonderful care home in our area. Well done Runwood Homes.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Postal Card by L I (Wife of Resident) on Tuesday 22 August 2017. Relates to August 2017.
My family and I were extremely impressed by how management and staff were so attentive to all residents.
They dealt with my husband (who experiences changing his colostomy bag) with some difficulty with great care and maintained his dignity throughout his stay.
How likely would you be to recommend Low Furlong? Extremely Likely
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Review submitted from a Postal Card by Tom M (Son of Resident) on Monday 11 January 2016. Relates to November 2015.
My mum stayed at Low Furlong for six months prior to moving back to Leeds in November 2015 due to her dementia diagnosis. In the time my mum was there I can honestly say that the care and compassion provided by all members of staff to be exemplary and I am personally very grateful to all, as is my mum. I would not hesitate to recommend Low Furlong to anyone requiring caring/residential care.
How likely would you be to recommend Low Furlong? Extremely Likely
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February 2018
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Low Furlong