The Sycamores

Sydenham Drive, Leamington Spa CV31 1PB

The Sycamores has three households, each with its own living area with a lounge, dining area and kitchenette where residents are encouraged to do as much or as little as they like, or are able to. Lifestyle coaches hold daily exercise and activity classes providing people with a range of opportunities to try new things, or keep doing the things they have always done.

Passionate about good dementia care, the team at Sycamores are constantly working to improve the lives of people and families living with dementia.

•        There is a specialist dementia team and many staff have a dementia qualification
•        They use standards developed by the Alzheimer’s Society to assess and provide a comprehensive package of care that meets people’s needs and aspirations
•        Levels of care are monitored and adjusted to reflect the changing needs of each individual
•        They spend time getting to know people; talking about their lives, reminiscing and discovering memories. Life diaries and memory albums help to refresh day to day memories that can be shared with relatives and staff.

The Sycamores was recognised as 'Good' by the Care Quality Commission (CQC) in November 2014.

Group: WCS Care Group Ltd

Person in charge: Natalie Sims (Home Manager)

Local Authority / Social Services: Warwickshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi

Single Rooms: 36

Rooms with ensuite WC: 36

Weekly Charges Guide: Personal Care Single £776 – £966 (These prices are only a guideline, please contact The Sycamores to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors are welcome any time at Sycamores. WCS Care also provides a relatives' gateway where relatives can view care notes online and share messages and photos giving another way to keep in touch (with relevant consents in place).

Parking:

The Sycamores has its own car park with limited spaces. There is on the street parking in the local area.

Latest Care Quality Commission* Report on The Sycamores: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.1 (maximum of 10) for The Sycamores is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Sycamores in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for The Sycamores is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.139 Points relating to the number of positive Reviews for The Sycamores is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.2 Target = 0.139

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 The Sycamores has a Review Score of 8.1 (8.139) from 1 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Sycamores?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Sycamores

  • Niece of Resident/Service User
    1

I have never seen such an atmosphere in a care home.
The desk staff sat with a resident with dementia sitting next to them shouting while they got on with their work, just patting them and keeping them happy.
They all, always, have time for me and my aunt and seem genuinely fond of her.
She loves to go to the shops and is taken regularly.
I am so impressed!
The younger carers look really happy in their work, it is all so good.
I was delighted that my aunt was able to stay there after her emergency admission.

How likely would you be to recommend The Sycamores? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   5 out of 5

Submit a Review for The Sycamores

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Bed Vacancies

Please Contact Us for Latest Vacancies

Job Vacancies

Staff Profiles

No image found

Clive MacKreth

Job Title: Home Manager

Joined: 2004

Description:

Clive has 34 years experience working in the care sector .

He has an NVQ Level 4 in Leadership and Management and an NVQ Level 4 in Health and Social Care.
Clive has worked as Care Manager within the WCS Care Group at Newlands and Mill Green since 2004.

Email: c.mackreth@wcs-care.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Sycamores