Anchor’s Heather Vale, in Hasland near Chesterfield, is a purpose-built home supporting up to 39 older people to live a comfortable lifestyle, as well as specialising in dementia care. It is located within reach of local transport links and has a well-tended garden space for customers and their families to enjoy.
The home strives to deliver a range of residential care services, including convalescence care, respite care and long term care for those who can no longer look after themselves.
The Anchor care team gets to know customers and works with them to organise stimulating activities in the care home and local community, which match individual and group interests. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by highly trained chefs and kitchen staff.
Anchor was proud to be named Best Care Home Operator at the Care Awards in 2015. It is England’s largest provider of housing and care for those over 55 years of age and has almost 50 years’ experience as a not-for-profit provider of services to older people, continually raising standards by reinvesting money made back into its services.
Group: Anchor
Person in charge: Maxine Booth-Isherwood (Manager)
Local Authority / Social Services: Derbyshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 39 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 37
Shared Rooms: 1
Rooms with ensuite WC: 37
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Heather Vale: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.5 (maximum of 10) for Heather Vale is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Heather Vale in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.028 for Heather Vale is calculated as follows: ( (15 Excellents x 5) + (10 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 36 Ratings = 4.028
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.506 Points relating to the number of positive Reviews for Heather Vale is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7.8 Target = 0.256
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Heather Vale has a Review Score of 7.5 (7.534) from 3 Reviews
Review submitted from a Postal Card by Paul C (Relative of Resident) on Wednesday 21 March 2018. Relates to February 2018.
Over the past six years, we have noticed a general decline in the quality of the care provided. Cost cutting seems more important than the care and comfort of the residents and there seems to be a lack of leadership. Care is hurried and at times terse. Food is boring and basic. Standards have definitely fallen. We are disappointed.
How likely would you be to recommend Heather Vale? Neither Unlikely or Likely
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Maxine Booth-Isherwood, Home Manager at Heather Vale responded to this review on 05 Apr 2018:
Thank you for taking the time to provide feedback regarding Heathervale. We are sorry to hear you feel this way. Our staff work hard to maintain high standards of care and we endeavour to ensure every aspect of care including our food is of the best quality. Our resident's wellbeing is always our priority. As evidence of this, our CQC rating is Good and our 2017/18 Your Care Rating Residents score is 897 out of 1000, which is above the national average.
I am keen to learn more about your experience. Please can you contact me on 01246 221569 to arrange a time for us to meet and discuss your concerns, at your convenience of course.
Review submitted from a Postal Card by Paul W (Son of Resident) on Saturday 13 January 2018. Relates to December 2017.
As far as I am concerned this is the best there is!!
The buildings, staff (fantastic) and food all superb.
How likely would you be to recommend Heather Vale? Extremely Likely
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Review submitted from a Postal Card by D S (Son-in-law of Resident) on Monday 18 December 2017. Relates to December 2017.
Heather Vale is a very good care home where my mother-in-law has been for 3 1/2 years. Good bedroom and very good staff. One important issue as a visitor is gaining entry and exit from the building. We have to wait outside in the cold until staff hear the bell and let us in - for security reasons.
I would suggest building a small porch outside the front door with an outer door kept unlocked and the inner door locked. This would help with keeping heat in and stopping a cold draught. There is already a canopy which could be built around.
Thank you.
How likely would you be to recommend Heather Vale? Extremely Likely
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February 2018
March 2017
August 2016
There are currently no Care Home Idol entrants who have performed at Heather Vale