Heather Vale

My Dad has been at the Home for 2 years now and the staff are just as helpful as when he moved in. The staff are very positive, friendly and chatty and look after my Dad so well. We are super happy that Dad feels the staff do their very best for him.

My mum has been in Heather Vale for around 8 years. She went in with the early stages of dementia already apparent. Having lived independently until the age of 91 the transition was a little tricky. The staff were excellent at that point in helping her make it to the point where she was more settled. The ensuing journey has been superbly managed and the challenges overcome. In short these have been a gradual loss of mobility and memory. At times this has caused mum to be anxious and we have had great help in overcoming this. Heather Vale have always kept us informed and consulted. Mum chose the home well before she went there after visiting friends in the home.I can only say that she made an excellent choice

I would highly recommend this residential home .

I have complete confidence that he is receiving the best possible care, I don't think we could have found a better care home

One of my aunties passed away in August. The care and compassion that was shown to her during her 2 years living at Heather Vale was exceptional. My other auntie also lives at Heather Vale and she too receives fantastic care. The staff are all amazing and I cannot thank them enough.

Thank you to all the staff.

Overall I am quite satisfied, but I do think the ratio of team leaders to carers is extremely unbalanced. If there were more ordinary staff members, they would be able to spend more time with each resident and tend to their individual needs.

Thank you

My mum is very well looked after and her room is always clean and tidy. The home itself is spacious, bright and well maintained, with a lovely garden at the back that residents can enjoy.

Family and friends are welcome to visit at any time, and I'm always greeted warmly by the staff when I arrive. Everyone I've met has been friendly, approachable and clearly cares about the residents.

What I appreciate most is how well the staff communicate. If there are ever any medical concerns about my mum, they phone me straight away and keep me fully updated, which gives me real peace of mind.

The food also looks good and appetising, and it's clear that dietary needs are properly considered. Overall, it's a caring and well-run home where residents are treated with kindness and respect.

The care my mum received from the staff was excellent, and I would like to thank all the staff for taking such good care of her.

I cannot express how delighted I am in recommending this care home. The love and care given to all the residents is exemplary. I have never heard a harsh word from any of the staff. I see lots of love and hugs dished out to each and every resident, along with lots and lots of laughs and encouragement. I have noticed the staff take time to explain and calm residents when using the lifting aid or any other processes they carry out. The rooms are comfortable, and everywhere is very clean.

Dad initially went into heathervale for respite when mum wasn't well. Unfortunately her health declined very quickly and he had only been in there a week when she passed away. As dad has dementia it was a very traumatic time for us all. Despite that, he settled into life in heathervale very well. All the staff have been very supportive and we are very pleased with the standard of care he receives. He always looks clean and tidy and his room is kept very nice. The food is very good and I am told dad eats very well. There is excellent communication between the staff and ourselves, so we always know what's happening and we are invited to share any concerns or questions when dad has his monthly review. We would highly recommend Heathervale

My mum stayed over 2 1/2 yrs at Heathervale. She was happy and was took care of generally ok. I was informed quickly relating to any changes regarding my mums health and wellbeing. Not everything ran smoothly and on occasion things happened which had to be addressed. The last 6 weeks of her life the home looked after my mum on end of life care. This was done with great care and dignity. Thank you Heathervale.

I hope mum will be happy at Heather Vale for as long as possible.

Mum was a resident at heathervale care home for 18 months. I found her care from all staff excellent, mum had her 'favourites' and had a bond with these carers that I will always be grateful for. Carers are approachable and friendly and went above and beyond when situations arose. Residents and families are involved in decision making around everyday life eg: getting up and going to bed times. Activities lady is excellent with plenty of stimulation for residents and entertainment/singers are regular. All kitchen staff/meals are excellent, going above and beyond to meet residents requirements and nutritional needs. I was very grateful for the support from staff as mum approached end of life with senior carers always on hand for us and going the extra mile to make mums last days as comfortable as possible. I would recommend Heathervale Care Home for a loved one without doubt.

My mother has recovered so well through the 24 hour professional care and support of all the staff at Heather Vale, she has been a resident for 6 weeks. Her needs as an individual are always their main priority. Each resident is involved in decision making around routines such as times to get up and go to bed, the staff genuinely want them to feel it is their home and they strive to meet residents choices and wishes. It is a 'can do' culture. There is access to hairdressing (mum loves this), chiropody and other health related options like physiotherapy. The access to GP services is outstanding and very reassuring to know that if needed a GP would visit. The quality of care overall is excellent, there is opportunity to ask questions, there is a calm approach and the care home has a very good feel about it. The management team want to engage with relatives, they actively seek your views and are always looking at how things can be developed or changed for the better.

Staff are so willing to please all patients. You feel they really care. Welcome visitors. Activities seem excellent, only been here approx 4 weeks, but enjoyed them. Visitors remark how fresh it smells (no urine smell). Try to carry out your every wish and succeed. Value for money as yet, don't know the cost, what it may be could be justified.

I look forward to joining in the arranged activities, which are excellent at motivating clients & stimulating us. I cannot fault the food & I am able to order a special diet according to my needs. I am extremely happy here.

Lovely friendly home welcoming come and go has you need to helpful and act if you are worried on a problem that may arise it's head would recommend to my friends and family I have known the home for many years has my grandmother lived in the home has well and was very happy the staff and management are approachable and helpful and is a a happy place.

I regularly visit my father, who is living with advanced Alzheimer's and I feel part of the Heather Vale community. Communication with relatives is good and I know my father is in safe hands. He is always treated with dignity and respect.