Heather Vale

Heather Vale Road, Hasland, Chesterfield S41 0HZ
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9.9 54 Reviews
  • Heather Vale, Chesterfield
Anchor’s Heather Vale, in Hasland near Chesterfield, is a purpose-built home supporting up to 39 older people to live a comfortable lifestyle, as well as providing dementia care.

It is located within reach of local transport links and has a well-tended garden space for customers and their families to enjoy.

The home strives to deliver a range of residential care services, including convalescence care, respite care and long term care for those who can no longer look after themselves. Heather Vale continues to welcome new residents.

The Anchor care team gets to know customers and works with them to organise stimulating activities in the care home and local community, which match individual and group interests.

Each resident's individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by a highly trained Chef Manager and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £992
  • Self-Funded Residential Dementia Care: from £992
  • RESPITE Self-Funded Residential Care: from £992
  • RESPITE Self-Funded Residential Dementia Care: from £992

Colleagues at Heather Vale will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Heather Vale to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Paige Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Heather Vale directly to discuss your enquiry.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1989

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome at Heather Vale.

Parking

  • There is on site parking, including disabled spaces.

Heather Vale Reviews (54)

Total of 54, showing 1-20
9.9

Heather Vale has a Review Score of 9.9 (9.910) out of 10, based on 26 reviews in the last 2 years. Over all time Heather Vale has 54 reviews.

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Review from Sara D (Daughter of Resident) published on 12 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recovered so well through the 24 hour professional care and support of all the staff at Heather Vale, she has been a resident for 6 weeks. Her needs as an individual are always their main priority. Each resident is involved in decision making around routines such as times to get up
and go to bed, the staff genuinely want them to feel it is their home and they strive to meet residents choices and wishes. It is a 'can do' culture. There is access to hairdressing (mum loves this), chiropody and other health related options like physiotherapy. The access to GP services is outstanding and very reassuring to know that if needed a GP would visit. The quality of care overall is excellent, there is opportunity to ask questions, there is a calm approach and the care home has a very good feel about it. The management team want to engage with relatives, they actively seek your views and are always looking at how things can be developed or changed for the better.

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Review from Elizabeth R (Respite Resident) published on 29 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so willing to please all patients. You feel they really care. Welcome visitors. Activities seem excellent, only been here approx 4 weeks, but enjoyed them. Visitors remark how fresh it smells (no urine smell). Try to carry out your every wish and succeed. Value for money as yet, don't know
the cost, what it may be could be justified.

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Review from V B (Resident) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel complete trust and confidence in all staff here. Living here & trusting the staff takes my loneliness away & makes my life feel worthwhile & fulfilled. I wish I had moved in here years ago.
Staff show me complete respect & dignity, which is very important to me.
I look forward to joining in
the arranged activities, which are excellent at motivating clients & stimulating us. I cannot fault the food & I am able to order a special diet according to my needs. I am extremely happy here.

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Review from L G (Daughter of Resident) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly home welcoming come and go has you need to helpful and act if you are worried on a problem that may arise it's head would recommend to my friends and family I have known the home for many years has my grandmother lived in the home has well and was very happy the staff and management
are approachable and helpful and is a a happy place.

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Review from Andrea F (Daughter of Resident) published on 9 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The well-being of residents and excellent personalised care is what makes this care home special. All staff and management are approachable and I have no hesitation in recommending Heather Vale.
I regularly visit my father, who is living with advanced Alzheimer's and I feel part of the Heather Vale
community. Communication with relatives is good and I know my father is in safe hands. He is always treated with dignity and respect.

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Review from Rose C (Daughter of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been staying in Heather Vale since September 2024.
We have been very happy with her care during that period.
The home is well managed by the manager and in her recent absence a particular staff member.
Communication is good.
Every member of staff from kitchen, housekeeping, maintenance
to carers are friendly, welcoming and helpful.
A shout out to another particular staff member who has been very helpful recently.
The rooms are light and airy and as spring approaches we are looking forward to sunny afternoons in the garden with the ducks.

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Review from P S (Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with all the staff, and I do hope my care provision will continue. I have only good opinions of all aspects of my stay in this care home and home it will continue throughout my stay.

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Review from David H (Son of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support at Heather Vale is excellent. The staff go out of their way to help the residents and provide activities to interest them. They are also friendly and approachable. Effort is made to keep me informed of any issues and ongoing health is closely monitored.

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Review from Karen M (Daughter of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heather Vale Care Home, is a lovely place to visit and stay. There is always a warm welcome from the staff, who take time to chat with visitors and residents. My dad has been living here for a few months and it is so reassuring to see that he is well looked after and safe. He has a lovely room overlooking
the garden and enjoys the activities that take place at the home. There is always an activity in the home or a visiting entertainer, with live music.


The management staff are very approachable and I'm confident that they would deal with any issues, if I brought them up. Every month the staff check in with me and my dad to see how things are going. All in all, Heather Vale is a caring, welcoming and happy place with wonderful and hard working staff.

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Review from Linda M (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with Heather Vale, the staff are very friendly and can not do enough for you. They have regular chats with me about Mum's care and if there are any issues (which is not often) they are dealt with. I feel confident to approach the Home Manager with anything, she and the office staff
are always willing to listen and help.
Overall my Mum has thrived in the Home, she interacts more with people, she loves the staff who are very patient, kind, caring and gentle with her. She has put weight on since she's been there, which she needed to do, and the Activities lady is brilliant getting the residents involved in different activities which keeps their minds and bodies active.
Thank you to everyone there. I do highly recommend you to anyone who asks me about Heather Vale and the environment there. You are all doing a fantastic job and I feel happy and relaxed knowing my Mum is being taken care off by you all. I cannot express my gratitude enough.

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Review from K B (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heather Vale is a very caring, friendly residential home where I can I see my mum has thrived since living there. The staff are very approachable, knowledgeable and eager to help with yours or relatives concerns.
The home has good core values such as dignity, diversity, sensitivity and kindness to
their residents.
The food is of a high standard with good choices for nutritional needs.
Mum's room has an ensuite, is very spacious and has a lovely view onto the back garden.
I would not hesitate to recommend this lovely residential home.

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Review from Mel F (Friend of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Heather Vale for five months. At 96 she had a number of complex needs including Vascular Dementia. The staff at Heather Vale provided excellent care for mum. They really looked after her and in many ways became her family. Their support in issuing medicines and prompt action in involving
wider medical services was excellent. Mum was particularly prone to falls and the staff supported her superbly, looking in on her every 30 minutes to ensure her safety. Mum was always made to feel welcome. I am particularly keen to stress the support given to my wife and I as mum neared the end of her life. Nothing appeared to be too much trouble and I know that a number of staff went that extra mile to ensure mum's comfort and welfare.

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Review from Elizabeth W (Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living here for nineteen months now and I am very happy. The carers are very caring and kind. I have a lovely room with an en-suite, it's like a little bedsit. There is also a big lounge where we can chat or watch television and have activities.

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Review from Angie F (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the environment, care and support my dad gets at Heather Vale. The staff are friendly, caring, supportive, respectful and dedicated. My dad is happy and settled. I can see that the lounge activities are varied and good even though my dad prefers his own company and television. Residents
choices are respected in the home. The environment is light and welcoming and well maintained. I would be happy to stay here myself if I had the need.

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Review from Anne W (Niece of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a difficult time for my aunties and uncle with various health issues, they moved together into Heather Vale.
The home is lovely, well-decorated and maintained
The lounge area is great and leads out to a nice garden.
The staff are wonderful. They are very caring and considerate and keep me
informed if there are any issues to be aware of.
It is such a relief to know that they are safe and well and that all their needs are being met.
Couldn't ask for more.

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Review from D S (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel such relief knowing my mum is cared for and safe in the care home. I am able to discuss Mum's care with all staff who are very helpful with nothing being too much trouble for them.
I would also like to mention how all staff/managers made Mum's birthday special with banners, balloons and a cake,
such a kind thought.
Thank you all very much.

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Review from M K (Son of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was wonderful, they looked after my Mum with dignity. Nothing was too much trouble. The staff were always smiling and went out of their way to help residents.
Brilliant from start to finish.

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Review from Julie G (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was such a relief knowing my mum was well cared for and safe. Special mention to the manager and all the team for making Mum's birthday special with cards, flowers, cake and a ballon - it was such a lovely thought. All the staff are amazing and a credit to the home. Thank you all so much.

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Review from Margot T (Friend of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, courteous and efficient staff.
Nothing is too much trouble.
At last, the dining tables have clothes.
Keep up the good work; it makes a world of difference.

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Review from Reg B (Brother of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing, upbeat and positive staff - the sort of people that going the extra mile is part of their nature.
I am so grateful they have provided my brother a very comfortable and safe month.
The facilities of Heather Vale are very good, clean and well-managed. The people of the establishment
are a credit to society.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Heather Vale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Heather Vale is calculated as follows: ( (285 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 311 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heather Vale is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Frequently Asked Questions about Heather Vale

What types of Care is Heather Vale registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heather Vale have?

There are 37 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Heather Vale?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Heather Vale to the centre of Chesterfield?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather Vale to verify any information. View our terms and conditions. Heather Vale has an Enhanced Service - more info.