
I cannot express how delighted I am in recommending this care home.Phillip A(Friend of Resident/Service User)

We would highly recommend HeathervaleElaine T(Daughter of Resident/Service User)

I would recommend Heathervale Care Home for a loved one without doubt.D S(Daughter of Resident/Service User)

I cannot express how delighted I am in recommending this care home.Phillip A(Friend of Resident/Service User)

We would highly recommend HeathervaleElaine T(Daughter of Resident/Service User)

I would recommend Heathervale Care Home for a loved one without doubt.D S(Daughter of Resident/Service User)

Anchor’s Heather Vale, in Hasland near Chesterfield, is a purpose-built home supporting up to 39 older people to live a comfortable lifestyle, as well as providing dementia care.
It is located within reach of local transport links and has a well-tended garden space for residents and their families to enjoy.
The home strives to deliver a range of residential care services, including convalescence care, respite care and long term care...
Care Provided by Heather Vale
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Heather Vale will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Heather Vale for full pricing details and T&Cs.
Contact Heather Vale to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Jennie Hill(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1989
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (1)
Visiting
- Visitors welcome at Heather Vale.
Parking
- There is on site parking, including disabled spaces.
Heather Vale Reviews (63)
Heather Vale has a Review Score of 9.8 (9.832) out of 10, based on 26 reviews in the last 2 years.
Over all time Heather Vale has 63 reviews.
Heather Vale Care Home, is a lovely place to visit and stay. There is always a warm welcome from the staff, who take time to chat with visitors and residents. My dad has been living here for a few months and it is so reassuring to see that he is well looked after and safe. He has a lovely room overlooking the garden and enjoys the activities that take place at the home. There is always an activity in the home or a visiting entertainer, with live music.
The management staff are very approachable and I'm confident that they would deal with any issues, if I brought them up. Every month the staff check in with me and my dad to see how things are going. All in all, Heather Vale is a caring, welcoming and happy place with wonderful and hard working staff.
Overall my Mum has thrived in the Home, she interacts more with people, she loves the staff who are very patient, kind, caring and gentle with her. She has put weight on since she's been there, which she needed to do, and the Activities lady is brilliant getting the residents involved in different activities which keeps their minds and bodies active.
Thank you to everyone there. I do highly recommend you to anyone who asks me about Heather Vale and the environment there. You are all doing a fantastic job and I feel happy and relaxed knowing my Mum is being taken care off by you all. I cannot express my gratitude enough.
The home has good core values such as dignity, diversity, sensitivity and kindness to their residents.
The food is of a high standard with good choices for nutritional needs.
Mum's room has an ensuite, is very spacious and has a lovely view onto the back garden.
I would not hesitate to recommend this lovely residential home.
My mother lived at Heather Vale for five months. At 96 she had a number of complex needs including Vascular Dementia. The staff at Heather Vale provided excellent care for mum. They really looked after her and in many ways became her family. Their support in issuing medicines and prompt action in involving wider medical services was excellent. Mum was particularly prone to falls and the staff supported her superbly, looking in on her every 30 minutes to ensure her safety. Mum was always made to feel welcome. I am particularly keen to stress the support given to my wife and I as mum neared the end of her life. Nothing appeared to be too much trouble and I know that a number of staff went that extra mile to ensure mum's comfort and welfare.
I have been living here for nineteen months now and I am very happy. The carers are very caring and kind. I have a lovely room with an en-suite, it's like a little bedsit. There is also a big lounge where we can chat or watch television and have activities.
I'm very happy with the environment, care and support my dad gets at Heather Vale. The staff are friendly, caring, supportive, respectful and dedicated. My dad is happy and settled. I can see that the lounge activities are varied and good even though my dad prefers his own company and television. Residents choices are respected in the home. The environment is light and welcoming and well maintained. I would be happy to stay here myself if I had the need.
Brilliant from start to finish.
It was such a relief knowing my mum was well cared for and safe. Special mention to the manager and all the team for making Mum's birthday special with cards, flowers, cake and a ballon - it was such a lovely thought. All the staff are amazing and a credit to the home. Thank you all so much.
Nothing is too much trouble.
At last, the dining tables have clothes.
Keep up the good work; it makes a world of difference.
I am so grateful they have provided my brother a very comfortable and safe month.
The facilities of Heather Vale are very good, clean and well-managed. The people of the establishment are a credit to society.
At first, she had some difficulty settling in at the care home but the support she was given was excellent she is now happy there and gets all the care she needs. Consequently, my life is now better knowing she is well cared for.
Mum lived at Heather Vale for almost 18 months until her recent death. Her ensuite bedroom was lovely and spacious. The menus looked great. We were impressed with the activities on offer to keep residents stimulated, such as crafts and regular entertainment. She was really well looked after. The staff are caring and approachable. As a family, we have no hesitation in recommending this home.
Staff alike are amazing, professional, kind, caring, great company with nothing too much trouble.
Management are wonderful too and the above comments apply to all. Thank you Heather Vale for looking after my parent so excellently. It is a weight off knowing the home offers great care, comfort and reassurance. I rate you 100%! The activities patients receive are engaging and stimulating which is very important.
Excellent accommodation, very good and staff wonderful. Other residents very friendly.
I would recommend Heather Vale to anyone.
The carers here are so lovely, friendly and patient. I can’t thank them enough for their care and patience with my grandparents. They are amazing! The home and staff is lovely and I am happy my grandparents came to Heather Vale. Also there is always lots of activities going off. The garden is lovely and the ducks!
Following a traumatic respite period at a different home, I was nervous about looking anywhere else, but with Alzheimer's getting worse for my gran it was a need. From the moment we stepped in the door to view, I knew it was right, daft things like carpet on the floor, the furniture was clean and modern but right for the age group. Staff were bustling about and clearly visible. Residents looked comfy, entertained and happy. They came to meet my gran in her own home to assess her needs and agreed to take her. From that day forward I relaxed, you could drop in whenever you wanted, so I felt there was nothing to hide. She was always clean, and colour-coordinated, which was a huge thing for my gran. She started to put on a little weight so I knew she was eating. There were always familiar faces and not a huge turnover of staff. They were entertained every day and it was lovely seeing pictures on social media of my gran joining in. The best decision I made was Heather Vale.
My mother entered Heather Vale in the summer of 2020, after six months in a care home in Northumberland (respite care). She was moved here to be near to her immediate family. she has quickly settled into her new environment and is now contented! This is primarily down to the staff, who in my opinion, have bent over backwards to accommodate her and make her feel part of the community, at an otherwise difficult period of her life.
Excellent management and staff, they have worked extra head through difficult Covid times and kept residents safe. All staff are very caring and welcoming. Management communication is very good.
Would recommend but would point out that I thought it was very expensive. As I improved staff popped in less which I missed, but care did not reduce.
Thank you for taking the time to review Heather Vale and we are pleased you rate our staff and facilities as excellent. We have recently reviewed our activities with our resident’s input and have a daily, weekly and monthly activities programme. We have recently recruited a welfare assistant who...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 October 2021Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
- 27 Sep 2024
Chesterfield and Staveley MP, Toby Perkins, met residents and colleagues at Heather Vale care home to see how Purpose Coalition partner, Anchor, is delivering a positive social impact in his...
There are no upcoming events for Heather Vale.
Accreditations
There are no accreditations posted yet for Heather Vale.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather Vale to verify any information. View our terms and conditions. Heather Vale has an Enhanced Service -more info.