Heather Vale

Heather Vale Road, Hasland, Chesterfield S41 0HZ
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9.9 54 Reviews
  • Heather Vale, Chesterfield
Anchor’s Heather Vale, in Hasland near Chesterfield, is a purpose-built home supporting up to 39 older people to live a comfortable lifestyle, as well as providing dementia care.

It is located within reach of local transport links and has a well-tended garden space for customers and their families to enjoy.

The home strives to deliver a range of residential care services, including convalescence care, respite care and long term care for those who can no longer look after themselves. Heather Vale continues to welcome new residents.

The Anchor care team gets to know customers and works with them to organise stimulating activities in the care home and local community, which match individual and group interests.

Each resident's individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by a highly trained Chef Manager and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £992
  • Self-Funded Residential Dementia Care: from £992
  • RESPITE Self-Funded Residential Care: from £992
  • RESPITE Self-Funded Residential Dementia Care: from £992

Colleagues at Heather Vale will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Heather Vale to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Paige Williams (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Heather Vale directly to discuss your enquiry.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1989

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome at Heather Vale.

Parking

  • There is on site parking, including disabled spaces.

Heather Vale Reviews (54)

9.9

Heather Vale has a Review Score of 9.9 (9.910) out of 10, based on 26 reviews in the last 2 years.
Over all time Heather Vale has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heather Vale
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Review from K H (Son of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has been a resident at Heather Vale Care Home for three months. She had to move from her housing due to the deterioration in her health as she has Alzheimer's disease.
At first, she had some difficulty settling in at the care home but the support she was given was excellent she is now happy
there and gets all the care she needs. Consequently, my life is now better knowing she is well cared for.
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Review from J T (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home and staff are very good. Mum is treated with dignity, and care and all her needs are cared for. I am kept up to date with issues concerning her. Sometimes she says the food could be a bit more varied but personally, I cannot comment on this as I am not there at meal times.
Reply from Paige Williams, Home Manager at Heather Vale

Thank you for taking the time to review Heather Vale. We are grateful for your kind words regarding our staff, and I will be sure to let them know. It is our privilege to provide the best care and support to our residents and their loved ones throughout their time living with us. Regarding meals, we change our menus every week and try our best to provide a good variation, of nutritional meals throughout the week, and do so with our resident's input. We welcome any suggestions our residents may have regarding our menu, and I will be happy to discuss any recommendations your mum would like to add to our menu, just let me know.

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Review from Martin H (Son of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived at Heather Vale for almost 18 months until her recent death. Her ensuite bedroom was lovely and spacious. The menus looked great. We were impressed with the activities on offer to keep residents stimulated, such as crafts and regular entertainment. She was really well looked after. The staff
are caring and approachable. As a family, we have no hesitation in recommending this home.
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Review from Pauline S (Daughter of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall experience is positive and satisfying to see my parent is receiving the best quality of care daily.
Staff alike are amazing, professional, kind, caring, great company with nothing too much trouble.
Management are wonderful too and the above comments apply to all. Thank you Heather Vale for
looking after my parent so excellently. It is a weight off knowing the home offers great care, comfort and reassurance. I rate you 100%! The activities patients receive are engaging and stimulating which is very important.
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Review from S D (Resident) assisted by family/friend published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent accommodation, very good and staff wonderful. Other residents very friendly.
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Review from J C (Niece of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie had been in Heather Vale for 3 years. The staff were always friendly to me. The staff were great with Pat they were friendly, and nothing was too much for them. They had some great laughs with her, they danced with her. The food was great, the place was always clean. At the end the staff cared
a lot for her, made her comfortable, and said their goodbyes. Some of them got close to her.
I would recommend Heather Vale to anyone.
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Review from Tabitha R (Granddaughter of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers here are so lovely, friendly and patient. I can’t thank them enough for their care and patience with my grandparents. They are amazing! The home and staff is lovely and I am happy my grandparents came to Heather Vale. Also there is always lots of activities going off. The garden is lovely
and the ducks!
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Review from Louise F (Granddaughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a traumatic respite period at a different home, I was nervous about looking anywhere else, but with Alzheimer's getting worse for my gran it was a need. From the moment we stepped in the door to view, I knew it was right, daft things like carpet on the floor, the furniture was clean and modern
but right for the age group. Staff were bustling about and clearly visible. Residents looked comfy, entertained and happy. They came to meet my gran in her own home to assess her needs and agreed to take her. From that day forward I relaxed, you could drop in whenever you wanted, so I felt there was nothing to hide. She was always clean, and colour-coordinated, which was a huge thing for my gran. She started to put on a little weight so I knew she was eating. There were always familiar faces and not a huge turnover of staff. They were entertained every day and it was lovely seeing pictures on social media of my gran joining in. The best decision I made was Heather Vale.
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Review from Peter H (Son of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother entered Heather Vale in the summer of 2020, after six months in a care home in Northumberland (respite care). She was moved here to be near to her immediate family. she has quickly settled into her new environment and is now contented! This is primarily down to the staff, who in my opinion,
have bent over backwards to accommodate her and make her feel part of the community, at an otherwise difficult period of her life.
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Review from A Y (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent management and staff, they have worked extra head through difficult Covid times and kept residents safe. All staff are very caring and welcoming. Management communication is very good.
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Review from E W (Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well cared for. Staff attentive and willing to listen is help needed.
Would recommend but would point out that I thought it was very expensive. As I improved staff popped in less which I missed, but care did not reduce.
Reply from Sarah Lacey, Home Manager at Heather Vale

Thank you for taking the time to review Heather Vale and we are pleased you rate our staff and facilities as excellent. We have recently reviewed our activities with our resident’s input and have a daily, weekly and monthly activities programme. We have recently recruited a welfare assistant who will dedicate time to residents who do not wish to partake in group activities, and we will continue to listen to feedback regarding our activities.

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Review from Brenda A (Wife of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is very well looked after, mentally as well as physically. Although he has dementia and doesn't communicate well he always smiles when one of his carers enters his room. Heather Vale are very good at entertaining residents in spite of Covid restrictions. Any problems we have are quickly resolved
after speaking to the manager or team leaders.
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Review from Paula T (Daughter of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are really friendly and polite, also very patient, helpful, understanding and often with quite a dry sense of humour, which under the current circumstances is greatly appreciated, The care provided seems brilliant - and Mum can be difficult. There are no complaints with the food either, and
she has always been notoriously difficult to please! It's always very clean and organised; I have absolutely nothing to complain about.
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Review from Andrew R (Son of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heather Vale is very clean, warm and very well run. All of the carers and staff are aware of my mum and her circumstances and requirements and are very attentive and caring to her. I would highly recommend this very friendly home to anyone.
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Review from Sharon B (Daughter of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Heather Vale a couple of years ago. I wasn't sure he could ever settle having tried another care home where he became very agitated. He did settle and within a very short time thought he had been there for years. He has been very well cared for so that a great weight has been taken
from my shoulders. I have been so grateful over this last year for all the sacrifices the care staff have made in order to keep all of the residents safe. They have all been amazing. Dad's medical needs, as well as emotional needs, have been carefully met and I have always felt welcome when I have visited. I have also grown very fond of the other residents. I have missed them over the last year.
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Review from Oli C (Grandson of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the home have been excellent since grandad moved in during December 2020.
Due to the pandemic, we were able to visit the home before or during grandad's induction which made the transition challenging for grandad and his family. However, the home was fantastic keeping us updated on how
grandad was settling in and giving us ways to keep in touch with him throughout.
Now we are able to do in-home visits you can physically see how much improvement there has been in grandad's mental and physical health. He's happy, content and clearly well looked after.
The team demonstrate a genuine interest in grandad's wants and needs and have made a concerted effort to get to know him, his likes and dislikes which has built trust between everyone.
Thank you for taking such good care of him.
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Review from Liz M (Daughter of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
It took mum a long time to settle, but from the start of her stay, the staff have kept me up to date with her progress. Just a few little communication glitches in the first two weeks. The first few weeks were so difficult but I was constantly reassured by professional, caring staff. They gave her a
fabulous birthday and although I was only able to 'window visit' she seemed happier than she has been for months. I have realised that it is not just the resident who needs care and support but we relatives too - and this is acknowledged. Thank you!
I am sorry that I am unable to make clear judgements on the sections below, as at the moment I have never been inside due to Covid restrictions.
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Review from B A (Wife of Resident) published on 27 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Because I was ill had to arrange a care home at short notice. Because he has to isolate, we couldn't visit, but he seemed to be happy there. He has dementia and incontinence problems, but they looked after him very well. Would not hesitate to let him go there again. Thanks to the great staff.
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Review from A P (Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my care and my health was very well provided for. The food could not be faulted, and the staff were always kind and helpful. I certainly recommend this care home to anyone wishing to be really well looked after.
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Review from Heather K (Wife of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was the first time I had accepted allowing my husband to go into care for respite. He loved his room, settled in straight away and thought he was in a holiday hotel. Everyone made us feel welcome and at home. I had peace of mind, and he had excellent care and enjoyed his stay. Would highly recommend.
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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Heather Vale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.910 for Heather Vale is calculated as follows: ( (285 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 311 Ratings = 4.91
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heather Vale is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather Vale to verify any information. View our terms and conditions. Heather Vale has an Enhanced Service - more info.