Heather Vale

Heather Vale Road, Hasland, Chesterfield S41 0HZ
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9.9 61 Reviews
  • Heather Vale, Chesterfield
Anchor’s Heather Vale, in Hasland near Chesterfield, is a purpose-built home supporting up to 39 older people to live a comfortable lifestyle, as well as providing dementia care.

It is located within reach of local transport links and has a well-tended garden space for customers and their families to enjoy.

The home strives to deliver a range of residential care services, including convalescence care, respite care and long term care for those who can no longer look after themselves. Heather Vale continues to welcome new residents.

The Anchor care team gets to know customers and works with them to organise stimulating activities in the care home and local community, which match individual and group interests.

Each resident's individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by a highly trained Chef Manager and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.
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Care Provided by Heather Vale

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £992
  • Self-Funded Residential Dementia Care: from £992
  • RESPITE Self-Funded Residential Care: from £992
  • RESPITE Self-Funded Residential Dementia Care: from £992

Colleagues at Heather Vale will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Heather Vale to find out the exact price for your requirements.

Contact Heather Vale to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Heather Vale to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Paige Williams (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1989

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome at Heather Vale.

Parking

  • There is on site parking, including disabled spaces.

Heather Vale Reviews (61)

9.9

Heather Vale has a Review Score of 9.9 (9.876) out of 10, based on 31 reviews in the last 2 years.
Over all time Heather Vale has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heather Vale
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Total of 61, showing 21-40
Review from Elizabeth W (Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been living here for nineteen months now and I am very happy. The carers are very caring and kind. I have a lovely room with an en-suite, it's like a little bedsit. There is also a big lounge where we can chat or watch television and have activities.
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Review from Angie F (Daughter of Resident) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very happy with the environment, care and support my dad gets at Heather Vale. The staff are friendly, caring, supportive, respectful and dedicated. My dad is happy and settled. I can see that the lounge activities are varied and good even though my dad prefers his own company and television. Residents
choices are respected in the home. The environment is light and welcoming and well maintained. I would be happy to stay here myself if I had the need.
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Review from Anne W (Niece of Resident) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a difficult time for my aunties and uncle with various health issues, they moved together into Heather Vale.
The home is lovely, well-decorated and maintained
The lounge area is great and leads out to a nice garden.
The staff are wonderful. They are very caring and considerate and keep me
informed if there are any issues to be aware of.
It is such a relief to know that they are safe and well and that all their needs are being met.
Couldn't ask for more.
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Review from M K (Son of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was wonderful, they looked after my Mum with dignity. Nothing was too much trouble. The staff were always smiling and went out of their way to help residents.
Brilliant from start to finish.
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Review from Julie G (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was such a relief knowing my mum was well cared for and safe. Special mention to the manager and all the team for making Mum's birthday special with cards, flowers, cake and a ballon - it was such a lovely thought. All the staff are amazing and a credit to the home. Thank you all so much.
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Review from Margot T (Friend of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, courteous and efficient staff.
Nothing is too much trouble.
At last, the dining tables have clothes.
Keep up the good work; it makes a world of difference.
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Review from Reg B (Brother of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely amazing, upbeat and positive staff - the sort of people that going the extra mile is part of their nature.
I am so grateful they have provided my brother a very comfortable and safe month.
The facilities of Heather Vale are very good, clean and well-managed. The people of the establishment
are a credit to society.
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Review from K H (Son of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has been a resident at Heather Vale Care Home for three months. She had to move from her housing due to the deterioration in her health as she has Alzheimer's disease.
At first, she had some difficulty settling in at the care home but the support she was given was excellent she is now happy
there and gets all the care she needs. Consequently, my life is now better knowing she is well cared for.
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Review from J T (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home and staff are very good. Mum is treated with dignity, and care and all her needs are cared for. I am kept up to date with issues concerning her. Sometimes she says the food could be a bit more varied but personally, I cannot comment on this as I am not there at meal times.
Reply from Paige Williams, Home Manager at Heather ValeThank you for taking the time to review Heather Vale. We are grateful for your kind words regarding our staff, and I will be sure to let them know. It is our privilege to provide the best care and support to our residents and their loved ones throughout their time living with us. Regarding meals, we change our menus every week and try our best to provide a good variation, of nutritional meals throughout the week, and do so with our resident's input. We welcome any suggestions our residents may have regarding our menu, and I will be happy to discuss any recommendations your mum would like to add to our menu, just let me know.
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Review from Martin H (Son of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived at Heather Vale for almost 18 months until her recent death. Her ensuite bedroom was lovely and spacious. The menus looked great. We were impressed with the activities on offer to keep residents stimulated, such as crafts and regular entertainment. She was really well looked after. The staff
are caring and approachable. As a family, we have no hesitation in recommending this home.
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Review from Pauline S (Daughter of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall experience is positive and satisfying to see my parent is receiving the best quality of care daily.
Staff alike are amazing, professional, kind, caring, great company with nothing too much trouble.
Management are wonderful too and the above comments apply to all. Thank you Heather Vale for
looking after my parent so excellently. It is a weight off knowing the home offers great care, comfort and reassurance. I rate you 100%! The activities patients receive are engaging and stimulating which is very important.
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Review from S D (Resident) assisted by family/friend published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent accommodation, very good and staff wonderful. Other residents very friendly.
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Review from J C (Niece of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie had been in Heather Vale for 3 years. The staff were always friendly to me. The staff were great with Pat they were friendly, and nothing was too much for them. They had some great laughs with her, they danced with her. The food was great, the place was always clean. At the end the staff cared
a lot for her, made her comfortable, and said their goodbyes. Some of them got close to her.
I would recommend Heather Vale to anyone.
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Review from Tabitha R (Granddaughter of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers here are so lovely, friendly and patient. I can’t thank them enough for their care and patience with my grandparents. They are amazing! The home and staff is lovely and I am happy my grandparents came to Heather Vale. Also there is always lots of activities going off. The garden is lovely
and the ducks!
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Review from Louise F (Granddaughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a traumatic respite period at a different home, I was nervous about looking anywhere else, but with Alzheimer's getting worse for my gran it was a need. From the moment we stepped in the door to view, I knew it was right, daft things like carpet on the floor, the furniture was clean and modern
but right for the age group. Staff were bustling about and clearly visible. Residents looked comfy, entertained and happy. They came to meet my gran in her own home to assess her needs and agreed to take her. From that day forward I relaxed, you could drop in whenever you wanted, so I felt there was nothing to hide. She was always clean, and colour-coordinated, which was a huge thing for my gran. She started to put on a little weight so I knew she was eating. There were always familiar faces and not a huge turnover of staff. They were entertained every day and it was lovely seeing pictures on social media of my gran joining in. The best decision I made was Heather Vale.
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Review from Peter H (Son of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother entered Heather Vale in the summer of 2020, after six months in a care home in Northumberland (respite care). She was moved here to be near to her immediate family. she has quickly settled into her new environment and is now contented! This is primarily down to the staff, who in my opinion,
have bent over backwards to accommodate her and make her feel part of the community, at an otherwise difficult period of her life.
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Review from A Y (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent management and staff, they have worked extra head through difficult Covid times and kept residents safe. All staff are very caring and welcoming. Management communication is very good.
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Review from E W (Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well cared for. Staff attentive and willing to listen is help needed.
Would recommend but would point out that I thought it was very expensive. As I improved staff popped in less which I missed, but care did not reduce.
Reply from Sarah Lacey, Home Manager at Heather ValeThank you for taking the time to review Heather Vale and we are pleased you rate our staff and facilities as excellent. We have recently reviewed our activities with our resident’s input and have a daily, weekly and monthly activities programme. We have recently recruited a welfare assistant who will dedicate time to residents who do not wish to partake in group activities, and we will continue to listen to feedback regarding our activities.
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Review from Brenda A (Wife of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is very well looked after, mentally as well as physically. Although he has dementia and doesn't communicate well he always smiles when one of his carers enters his room. Heather Vale are very good at entertaining residents in spite of Covid restrictions. Any problems we have are quickly resolved
after speaking to the manager or team leaders.
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Review from Paula T (Daughter of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are really friendly and polite, also very patient, helpful, understanding and often with quite a dry sense of humour, which under the current circumstances is greatly appreciated, The care provided seems brilliant - and Mum can be difficult. There are no complaints with the food either, and
she has always been notoriously difficult to please! It's always very clean and organised; I have absolutely nothing to complain about.
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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Heather Vale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for Heather Vale is calculated as follows: ( (330 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 370 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heather Vale is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heather Vale to verify any information. View our terms and conditions. Heather Vale has an Enhanced Service - more info.